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WellnessLiving vs CrossHero: Which is a better fit?

Updated on December 10th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,432 reviews from Fitness users.
% Fit
Feature ratings
Online Booking
4.4
Client Management
4.3
Booking Management
4.4
Payment Processing
4.4
Membership Management
4.1
% Fit
Not enough reviews
Feature ratings
Online Booking
4.8
Client Management
5.0
Booking Management
5.0
Payment Processing
4.4
Membership Management
4.9
User satisfaction
4.3
User reviews502
Ease of use
4.2
Functionality
4.2
Value for money
4.2
Customer support
4.3
4.8
User reviews123
Ease of use
4.7
Functionality
4.6
Value for money
4.7
Customer support
4.7
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Class, event, membership, or appointment-based businesses looking for an affordable, reliable, easy-to-use platform to manage & grow their business and take their client experience to the next level.

Gym business owners, fitness professionals, managers, head coaches. Pilates and personal training studios, gyms and sports centers, CrossTraining boxes, yoga, boxing, and dance academies.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
Kaysan J
CEO
5.0

Eric J.: My name is Eric. I'm the managing director and office manager for Body Basics Wellness Center in Reisterstown, Maryland. Our company is about one to 10 employees, and I would rate WellnessLiving a five. We currently use WellnessLiving as our CRM, which is our customer relationship database. It basically holds all of our customers. We book appointments, schedule appointments. We do all of our transactions through the application. We also are able to produce reports, track sales. We do marketing from it. Another of other features that we use internally, we're able to communicate with clients through email, through text message pretty seamlessly. We also use it to do marketing campaigns through social media as well as through email outlet. What else we use it for? We also use it for our reviews. Customer reviews are done in WellnessLiving similar to what they would do in a Google Review. So, we use all of those things on a day-to-day basis. The thing I like most about WellnessLiving is it's very user-friendly. It was easy to interface with it or integrate it into our current network. Not a lot of ramp-up time to get it really going in initial setup and implementation of it. The staff was very friendly, very patient, but also worked to expedite the process of getting us up to speed, so we could launch quicker than our anticipated date. I also liked the layout of the application. The functionality is very easy to learn. It's not cumbersome. The navigation around the site is pretty fluent. It's very flexible and it was easy for us to train our staff and for us to really learn it in a very quick time. The thing I dislike, or it's a little frustrating, is when you have some issues, maybe functionality or something else going on, there is a little difficulty getting a response quicker than you would like. So I know they're working on that, but that turnaround time can be a little bit frustrating, just waiting to hear back from the staff or the management there. So, that's been the most challenging thing. Again, I know they're working on it. They use a community form for you to put new issues and bring up current issues to see if other people have brought those issues forward, and you can look in that form to see if there's answers for your issues, but that's probably one of the most difficult things is reaching out to them and then taking a while for them... I say a while, but at least twenty-four, about forty-eight to seventy-two hours sometime, before you hear something back from them.

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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

WellnessLiving

24/44
  • Access Controls/Permissions
  • Activity Tracking
  • Attendance Management
  • Attendance Tracking
  • Booking Management
  • Class Management
  • Communication Management
  • Contract/License Management
  • Customer Accounts
  • Employee Management
  • Event Management
  • Facility Scheduling
  • Instructor Management
  • Lead Generation
  • Member Communication
  • Membership Management
  • Recurring/Subscription Billing
  • Registration Management
  • Self Check-In/Check-Out
  • Wait List Management
  • Activity Dashboard
  • API
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Client Management
  • Client Portal
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Inventory Management
  • Marketing Automation
  • Multi-Location
  • Online Booking
  • Payment Processing
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Third-Party Integrations
  • Website Integration
See All features
Hide Fitness Software Features -

CrossHero

Top Features
41/44
Show Fitness Software Features +
WellnessLiving
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CrossHero
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
WellnessLiving
  • By WellnessLiving Systems
  • Located in Canada
  • Founded in 2012
CrossHero
  • By CrossHero
  • Located in Spain
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