Goldie vs WellnessLiving: Which is a better fit?

Nicky: Hi, I'm Nicky and I'm the owner of the car wash and I would give Appointfix a five and for more reviews, see below. Before Appointfix, we were actually using nothing. We were using pieces of paper and Appointfix has fixed everything that we had a problem with. It's allowed us to schedule our staff. We're using two sites and we have staff that work across both sites. So we're allowed to use it in two sites and we can schedule our staff so we know exactly... We've got a certain number of appointments at one site, so it's quite staff heavy. It's quite staff intensive. And we'll move our staff to that site rather than the one's not as busy in the day. We only know at the beginning of the day and as the appointments come in, we move staff between sites. So we don't have staff that are actually redundant at one site. We pay an hourly rate, so we are only having to deal with paying staff that are actually working. We don't have staff sitting around looking at the ceiling. We actually have staff that are working during the time that we need them. Because of this, we've taken our salary bill down about 20% and they're busy all the time. It depends on the number of bookings at each site and they're busy every time and all the time. It also allows us to see how many work bookings are coming in, what they need to do, leave notes for them for each booking. And if they put a booking in, we can see their notes. The reason that we chose Appointfix is we had a look at a whole lot of different scheduling systems, and none of them did exactly what we needed to do. We needed to be more efficient, we needed to be more cost effective, and we needed our staff to be in the right place at the right time. So we chose Appointfix because before we were using paper and it was just not working for us. If we had somebody who phoned to cancel before the site opened or we had a problem with the site, somebody was sick, somebody was in COVID isolation and we weren't going to open the site on time, we couldn't phone our first appointment of the day. Somebody had to get in their car, drive down there and try and find a piece of paper. So we knew that we had to go on an app and we had a look at Appointfix and it did everything we needed to do. It did help that we got three months free by doing a referral. That helped. And we could also do the reporting at the end of the day. And we could check to see exactly what had been taken during the day and we knew before we actually did the banking, what had come in. And with Appointfix, it was actually really easy to get going. I have developed, so I know exactly and I've used systems, a lot of systems, very complicated ones in my previous jobs. So I know software, but what I was worried about was my staff. Even though they're all pretty much under 22, so they use apps, I was worried about them using the app because I wasn't sure that they'd be able to. The payroll app was quite a challenge. So I was worried about a scheduling app and it turns out I had nothing to worry about. They were really, really happy. They were very excited to use it. They liked the fact that they can communicate with each other. They can leave notes for each other on each appointment and they know exactly who's working. They know who's working with them and they like the fact that if there is a problem, they can get hold of me via Appointfix even if I'm in another meeting, they can get a hold of me. They can leave a note saying that this customers was unhappy or very happy, so I know exactly what I'm dealing with before we see the person. So it was very easy. It was easy for me and it was very easy for all of them. And they all have it on their phones, so everyone knows. They can even have a look at the night before and see exactly what they're going to be dealing with during the day. As far as getting Appointfix, I would do it. I would do it again happily. The Appointfix app has made my life so much easier. It's made my car washers efficient, it's made it efficient across two sites. I would probably start with the free version and move pretty quickly to a premium version. It offers so much more. So even though the free version offers a lot, the premium version offers a lot more. So I would definitely say get Appointfix. You won't be sorry. It's going to make life very efficient, very cost effective and your salary will reduce.

Eric J.: My name is Eric. I'm the managing director and office manager for Body Basics Wellness Center in Reisterstown, Maryland. Our company is about one to 10 employees, and I would rate WellnessLiving a five. We currently use WellnessLiving as our CRM, which is our customer relationship database. It basically holds all of our customers. We book appointments, schedule appointments. We do all of our transactions through the application. We also are able to produce reports, track sales. We do marketing from it. Another of other features that we use internally, we're able to communicate with clients through email, through text message pretty seamlessly. We also use it to do marketing campaigns through social media as well as through email outlet. What else we use it for? We also use it for our reviews. Customer reviews are done in WellnessLiving similar to what they would do in a Google Review. So, we use all of those things on a day-to-day basis. The thing I like most about WellnessLiving is it's very user-friendly. It was easy to interface with it or integrate it into our current network. Not a lot of ramp-up time to get it really going in initial setup and implementation of it. The staff was very friendly, very patient, but also worked to expedite the process of getting us up to speed, so we could launch quicker than our anticipated date. I also liked the layout of the application. The functionality is very easy to learn. It's not cumbersome. The navigation around the site is pretty fluent. It's very flexible and it was easy for us to train our staff and for us to really learn it in a very quick time. The thing I dislike, or it's a little frustrating, is when you have some issues, maybe functionality or something else going on, there is a little difficulty getting a response quicker than you would like. So I know they're working on that, but that turnaround time can be a little bit frustrating, just waiting to hear back from the staff or the management there. So, that's been the most challenging thing. Again, I know they're working on it. They use a community form for you to put new issues and bring up current issues to see if other people have brought those issues forward, and you can look in that form to see if there's answers for your issues, but that's probably one of the most difficult things is reaching out to them and then taking a while for them... I say a while, but at least twenty-four, about forty-eight to seventy-two hours sometime, before you hear something back from them.