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NinjaOne automates IT, empowering 20,000+ teams to boost productivity, reduce risks, and master IT management with ease and efficiency.
Web-based data protection tool that enables IT professionals and small businesses to manage back up of user files, external hard drives, and NAS while enabling retention of deleted files.
NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.
The Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.
The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.
The platform occasionally sent out false alerts which although we could react to, did prove a little frustrating at 1am.
Speed is very important when you are dealing with customers who need quick resolution. Search is great and the speed with which it works is Amazing.
It's very much still being developed, and there are a few annoying ways that patching and scripting are set up that is unlike any other software I've used in the past.
Ease of use, visibility of all hardware is great, patch management and security is awesome, remote tools extremely helpful.
Lack of built in scripting. Has custom scripting capability but a small script database.
The ease of use for deployment of the application to a laptop and or desktop is seamless. The dashboard is very easy to use and has useful information right on the main page.
I am shocked by the number of people that do not have any backup whatsoever, and even more shocked when their only backup is a manual "copy from here paste to there every 6 months.
CrashPlan is a great backup solution for any company. They provide extremely reliable backups and have a very easy interface.
There is no easy way to cancel. I had to keep disputing charges with my bank until they cut off my account.
CrashPlan gives me peace of mind, that my files are backed up somewhere safe. I evaluated other products, before choosing CrashPlan, and for me, CrashPlan was the winner for a couple of reasons.
Downloading files, viewing them, archiving and many other functions are impossible. Beyond that I was double charged two different times for two separate companies that I manage.
The settings are fairly granular, and the Customer Champions are super helpful with any questions on set up, or maintenance.
I no longer used it because the home user option was withdrawn and the small business pricing was prohibitive for a home user.
Alec: My name is Alec. I'm a team manager of a real estate coaching company with multiple locations in the US reviewing NinjaOne and I currently give it a four out of five stars. Currently, we partner with a managed service provider that is using NinjaOne. They said it was really good, so we did a trial, decided to proceed forward with it, and we're really liking it. We're moving away from that MSP, so we're needing to bring everything in-house and have some of the similar tools so we can assist all of our employees. We chose NinjaOne because it's a very simple program to use. It allows us to manage all of our workstations, both Windows and Mac, running scripts that we might need to, install any applications remotely that we might need to. And it also has the service desk component so that we are able to work through tickets, show upper management how many support issues that are coming through, how we're resolving them, and just further support our department and the needs that we have. Onboarding is pretty straightforward. You just install the agents. There's a little setup on the ticket side just to get it customized how we would like it, but overall, the setup for Ninja is pretty simple and straightforward. I would recommend that you look at NinjaOne and compare it to other options out there and make sure that it meets your current needs as well as your future needs. Being an internal tool, there's not much need that we have for it for managing out the clients and things like that, but it is geared more towards a managed service provider, so make sure it meets all your requirements for that.
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