TapClicks vs Whatagraph: Which is a better fit?

Julia S.: Hi, I'm Julia. I'm a project manager and I give TapClicks a five out of five. For more info, click below. So I work for a full service marketing and PR firm. We have multiple clients across the nation. We typically like to do reporting on a monthly basis on all of our digital campaigns, and anything else that we can track. We used to put everything into an Excel spreadsheet, and it became extremely cumbersome. And especially when we have multiple clients needing the same thing. And doing each report, one by one, took a lot of time. And so we decided to move to TapClicks, and that pretty much solved our problem. The reason why we chose TapClicks is the fact that we had multiple reports to do every single month. We are a small boutique agency and limited resources in terms of how much time we spent doing reporting. So we chose TapClicks to streamline the process. Also be able to provide real-time data. If one of our clients asked us, what is this campaign doing, as of right now? It's only been in existence for two weeks, is it working? We're able to pull those reports immediately. So that part was amazing. When we first started using TapClicks, it was really important for us to have the right data in the right places, for us to import it into TapClicks. We had a little bit of a learning curve there. However, they had excellent customer support. We've been using it for now, I want to say, two, maybe two and a half years, and we've got it working consistently now, and just keeping the data alive. We still do put it into spreadsheets, but it actually uploads to TapClicks every, I think every hour or whatnot. So the data is available at any time for us to use for our clients. So in terms of starting, I think it's important that you take the time with their support person to understand how the data flows. But after that, it seemed to be pretty good. For anybody that's considering getting TapClicks, I would consider how much time you spend reporting. A lot of agencies, it's a background kind of thing. Some of the clients don't really care, but I think it's important for the agency to turn around and show what their campaigns are doing and how we're spending a client's money. And this way, at least we're producing something that shows results. And for us, that was really important, but also to streamline the process so you're not spending a ton of resources internally to provide something that a client may or may not care about. But I think it's important that you show your value. So that's why we use TapClicks.

Joseph H.: Hi, my name is Joseph. I am a CEO and I would give Whatagraph a two out of five. For more ratings, click below. Prior to Whatagraph, we were using, and to some degree still are using, reporting tools from various different types of software, different types of applications. We were combining all of these into a custom report that we created ourselves. So part of the problem that we were hoping Whatagraph would solve would be what I believe their core promise is that they're able to integrate all of these different software applications and create a combined report from all of these different tools. I chose Whatagraph initially because during the sales process, we were told yes to the answer to all of our questions. Could it be branded? Yes. Could it include Google Docs or Google Sheets rather? Yes, it could. Could it do this that we needed to do that, that we needed to do? The answer to everything was yes. So initially, it seemed like a great solution to be able to connect all of these different services that we were using and automate reporting into one compiled report every month. That theoretically would save a lot of time for my team. So after we signed on and committed to the application, we had a lot of hiccups upfront. The software was incredibly buggy right out of the gate. One of the first things was the date selection picker, which is a core piece of functionality for any kind of reporting software tool. It didn't work. I guess I was the person who let them know that it didn't work. So they acknowledged that it was a bug and it took a couple days to deal with that before we could get moving. Then just trying to use the software throughout, it was rather buggy. There seemed to be some sort of caching issue where you would make a change in the software and that change may or may not be reflected depending upon how you did things. So it just seemed buggy, more of like a beta product than something that was ready to be marketed as it was at the time. So we did have some difficulty getting started. Yeah. If you are considering a software tool like Whatagraph, or Whatagraph specifically, I would strongly encourage you to do everything that you think that you might need to do with it during the trial, because they will not give you a refund if you go beyond the trial and you find out that it doesn't do what you need it to do. We were told specifically that it would work with Google Sheets and we were not able to successfully make that happen. We had to get their software team involved and we got close to something that was approaching something that might someday be usable, but it just didn't work for us. So my advice would be, you're going to be told yes, throughout the entire sales process, but you need to go in and really think of every single scenario in which you would want to use this before committing to actually purchasing it because you will not get your money back.