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Industry leaders in conventional, student housing, multifamily property management and acquisitions. Software, solutions, and data for asset owners, property managers, and maintenance technicians.
Manufacturing, Industrial, Facility Managers, Government, Schools, Hospitality, Operational Teams, Fleet Managers, Restaurants, Warehouses, Churches, Retail, Safety/EHS leaders. SMB to Enterprise.
Overall, very pleased with the functionality and the simplicity of documenting these important inspections.
No more returning to properties after lost or damaged inspection forms and photos.
Very good experience with the software and like that it has the ability to share and integrate.
I DREADED doing walk-throughs for my rental units.
I find the app very user friendly, and enjoy using it. I especially like that we can set up templates and use those over and over, as well as the ability to copy inspections.
The biggest con isn't related directly to the software itself but rather to the occasional issue with lack of cell signal coverage. When this happens the image we see on the screen is pixelated.
The app is very helpful, and so far I am loving the reporting system. I am sure there is a lot more I will do with the app, but for now just for basic house inspections its been great.
I can't really think of anything that I would necessarily say is a negative with the software so far.
I really like everything about it, the way it builds on itself. The procedure library has been a great help.
When a repair request is rejected, the basic user who submitted the request, is unable to see the reason why the ticket was refused.
We have used this product for over a year and it is wonderful. I have 4 maintenance guys that i keep track of and this is by far the best app that i have used.
I just have had trouble getting buy in from all facilities. I will keep at them to use for requesting service.
Overall I am completely satisfied this this platform, and could recommend it to others whom work in my industry. The customer support is great.
I don't like the fact that exporting work lists to PDF's is restricted on the Small Business account but I understand the pricing model or else everybody would be using that account.
The customer service is amazing and ready to spring into action to help out. They are very helpful and act like they care.
There is no email system to communicate with client and vendors, it's all done through the App.
Pete W.: My name is Pete. I am the director of Process Engineering and Safety. I work for Fitz-Thors, and I would rank MaintainX with a five. At this company, they were not using a CMMS or a EAM, an enterprise access management software. They were using, we got something down. So there was really no management of any of the assets here at this location, or a work order system or a preventative maintenance type of system. They were doing some things, but it was more almost totally reactive instead of preventative. I came from another company where I implemented a asset management CMMS into the system, and it made a world of difference. When I came here, I was responsible for putting in processes for their manufacturing side to make sure everything was smooth, and I quickly realized that they didn't have one. So we got the permission to go forward. So I went through and got a number, almost a dozen software companies, and I went through each one of them. I had a check-off list of things that I wanted it to do. And when I got down to at least five, I started scheduling demos with a team here at Fitz-Thors, and we narrowed it down and we chose MaintainX as our solution. Getting MaintainX implemented was a lot easier than I had originally thought and the team had thought. We received templates to put in our information. It took a while, but we had a couple of college students that entered the data into a spreadsheet, and then MaintainX takes your spreadsheet and puts it into the database and gets it all set up. It's all your assets, all your users, and a number of other things that MaintainX does for you. And along the way, we received training on how to do that post the implementation. I recommend MaintainX because of the ease of use. It was very easy and straightforward. A lot of software implementations can be lengthy and require a lot of work, but MaintainX was not. The implementation team got all our data in there; the data was sound. The training that we received was good, but there's additional training that you can do and look online to receive. But we implemented it and immediately started using and immediately saw a major difference in impact.
Happy Property
MaintainX
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