DocketManager vs PrintSmith Vision: Which is a better fit?

The best part is the Customer service at Docket manager is fantastic working with me to help change the way my CSR's create Quotes and Work orders.

It has been a hard transition from Franklin Estimating to Docket Manager. With that said it was my ignorance of the pricing rather than any problem with DM.

Overall the experience with the product and the company has been positive. Customer service and support have been very responsive to my needs and have been easy and enjoyable to work with.

I re-watched videos as I figured that was what I was going to be encouraged to do if I called in with the problem. After giving up and calling in it ended up there was a problem with the programming.

Marian M

Digital Storefront Administrator / Digital Press Operator / Production Assistant

Docket Manager and I have had a great relationship with attempting to improve the systems overall functionality. They have a really great support team and respond very quickly.

It bothers me that I have to click in boxes that are highlighted. Some boxes you don't have to click into others you do.

The pricing functions are robust and help develop stable prices across all estimators. The work order process helps keep the workflow moving.

I cannot speak to this 100%, but I do know that our accounting team has really struggled the most with Docket Manager.

I like Prinstmith Vision for the quick visibility of status of jobs, tracking of production locations, ease of creating PO's that link to customer Invoices. It has a lot of great features.

They told us to fix a problem and we would be able to close out, but that was not the case. Was no the problem and they did not response when we report this.

The ability to access the system from any computer anywhere is a huge benefit. For Support people the ability to access the system dramatically improves support service delivery.

The conversion to HTML (instead of Flash) has been very long, and we are still concerned about missing functions on the HTML side.

We depend on PrintSmith Vision to do what we do every day, consistently and seamlessly. Our experiences with the product has overall been excellent.

Confusing Yes / No "confirmations" on not saving or discarding items while estimating (no undo - delete and its gone!!).

The PrintSmith Vision team works to deliver a good product with a good support team. Partnering with them allows the PrintSmith team to be as responsive as possible.

We just switched from Classic last September. The switch last year was painful and I dread making another switch.