Clarity vs CloudBlue PSA: Which is a better fit?

Thanks to this, I can upload developed projects on that platform to PPM. Such synchronization helps to spend a minimum of time on transferring projects.

You need to have a propre training t use this. Sometimes, its functionality are so overwhelming that you loose the focus.

Reporting was pretty good. Of course there was so much configuration that needed to be done to get the reports we needed.

Configuration was tough. Project Managers found it too complicated.

Himanshu H

Senior Project Manager

This is a robust tool that can support large enterprises needs for resources, efforts, financials, reporting in a very stable manner.

Working on projects with colleagues is inconvenient. In addition, I do not like that for some reason it is not always possible to remove participants from projects the first time.

Himanshu H

Senior Project Manager

Overall good Management tool for all different of management.

Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.

Sophie S

Project Manager

Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.

Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.

I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

On past systems I've used, it was difficult to see what happened with our customers after an initial sale.

It is a pleasure to work with the team at Harmony who provide excellent support and are always open to discuss additional features so the product is getting better every day.

We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.