# 3CX Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about 3CX Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/compare/145589-158704/Ringostat-vs-3CX

---

# 

 3CX Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

3CX

## What is 3CX?

3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. A single interface to answer customer live chat, facebook messages & SMS. Call work flows to eliminate time intensive tasks for agents. Accessible remotely with free mobile apps for iOS & Android. Can be deployed on premise or in the cloud. Get it for free!

## What is 3CX used for?

[Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)

Overall rating

Based on 465 user reviews

Reviews sentiment

Positive

88%

Neutral

8%

Negative

4%

Pros & cons

Effortless installation and setup

Unified business communication hub

Frequent software glitches

Unstable call connectivity

Starting price

$350

Flat Rate, Per Year

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## 3CX alternatives

Highest Rated

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/)

Starting price

$149.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Starting price

$18.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/158704/3CX/alternatives/)

## Who uses 3CX?

Based on Capterra reviews from the past 3 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Effortless installation and setup

89% positive reviews out of 38

Most reviewers find installation straightforward, quick, and manageable, with minimal technical barriers and reliable support.

Saqib A

Senior PHP Developer, 11 - 50 employees.

"Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well once it's up and running."

Frequent software glitches

71% negative reviews out of 48

Most users report bugs and issues cause crashes, freezes, and disruptions, requiring frequent troubleshooting and IT intervention.

Roberto S

Mr, 2 - 10 employees.

"The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience."

Unified business communication hub

97% positive reviews out of 29

Most reviewers describe communication as efficient, cost-saving, and streamlined, supporting instant internal and external interactions.

ksenjia B

Team leader, 201 - 500 employees.

"CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed websites."

Unstable call connectivity

89% negative reviews out of 36

Most reviewers indicate call connection suffers from dropped calls, poor audio, and delays, especially with unreliable internet.

Melissa A

BDC Operations Manager, 501 - 1,000 employees.

"It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so that people end up talking over one another."

Comprehensive VoIP telephony platform

100% positive reviews out of 23

Most users comment voip offers versatile call, chat, and conferencing features, accessible globally with strong security.

kehinde O

Enterprise Admin | Devops & Java Developer |Cloud Admin (Azure, OCI, AWS ) | Solution & System Archi, 201 - 500 employees.

"It's actually a good telephony system both for SMEs and Enterprise business needs or purposes"

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Routing

4.4 (104)

75.96% of 104 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Mobile Access

4.5 (77)

75.32% of 77 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Caller ID

4.3 (68)

67.65% of 68 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Call Center Management

4.3 (67)

68.66% of 67 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

VoIP Connection

4.6 (66)

65.15% of 66 reviewers that rated this feature as important or highly important

Place/receive calls through voice over IP connection

Call Transfer

4.5 (63)

76.19% of 63 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

3CX 105 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Continuous profile-based stream of news and activity

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Ability to make voice calls within the system

Record audio or import/upload audio files

Audio/Video Conferencing

System that automatically dials calls

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

Create and automatically send premade copy in response to customer messages

A call center that both makes and receives calls

Synchronize with other calendars to view mutual availability and schedules

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Track and report on call outcomes

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Store caller information within an accessible database

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Assemble applications and processes by dragging over and arranging pre-built components

Access names, contact information, and roles of employees in a centralized repository

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

For Cloud-based phone system that sends and receives calls via the internet.

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Agents choose who to call and when

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Two-way actions and communication between multiple users in real time

Form to collect visitor contact information when live chat isn't available

Record the audio of phone conversations for quality assurance purposes

Transmit voice and other information digitally

A call center that primarily makes calls, typically sales focused

Telephone system that allows users to connect internally as well as place and receive external phone calls

Organize and manage the accomplishments and development of employees or performance of applications or systems

System calls multiple numbers at once and connects the agent to the first number that answers

Copy on the page or chat window encouraging the user to engage with the chat option

Reporting on how each user, task or process has advanced since its initiation

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with customers, users, etc.

Engage in direct, instant messaging with consumers

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Allow users to access multiple services after entering their login credentials once

Enables the connectivity to send and receive calls over the internet

Send promotional campaigns or transactional messages via text messages

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Analyze, correct, and monitor speech for transcriptions or recordings

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Presenter can see and hear participants and vice versa

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Record and playback video calls

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.4 (464)

4.4

Based on 464 reviews

## Pricing

Value for money

4.3 (304)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/158704/3CX/pricing/)

3CX PRO

$350.00

Flat Rate,Per Year

It includes:

-   Unlimited Extensions
-   Voicemail Transcription
-   Intercom / Paging / PA Announcements
-   Integrated Fax Server
-   Custom SMTP Server
-   CRM Integration
-   Call Flow Designer
-   Hot Desking
-   Scheduled Restore

3CX ENT

$425.00

Flat Rate,Per Year

It includes:

-   Inbuilt Failover
-   Start / Stop Call Recording Rights
-   Custom IP Phone Logo
-   Standby License
-   Skill-based Routing
-   Call Transcription
-   Call Analytics
-   3CX AI

Value for money

4.3 (304)

4.3

Based on 304 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (336)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (336)

4.1

Based on 336 reviews

## User reviews

Overall rating

4.4

Based on 465 reviews

Filter by rating

5(255)

4(154)

3(37)

2(11)

1(8)

Mentioned topic

Sorted by most recent

Rena D.

Payroll Manager Tax Preparer

Accounting

### "User friendly versatile communication "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 28, 2026

Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other.

Pros

I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing.

Cons

The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AS

ALFREDO S.

lead

Warehousing

### "3CX IS AGREAT"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 9, 2026

Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job

Pros

It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also

Cons

This is something new that I just started using, nothing negative or anything I don't like at the moment.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 17, 2026

Hello Alfredo! Thanks for your review. We're glad to hear your initial experience with 3CX has been positive and that it's helping you stay connected with your teams across different locations. It's great to know it’s already becoming part of your daily workflow. :)

OR

Orlando R.

IT Technician

Information Technology and Services

### "Best VoIP Solutions"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

February 18, 2026

Pros

I like that we can configure a digital receptionist instead of hiring an actual reception to manage and direct calls.

Cons

The Microsoft integration doesn't work in real-time for Microsoft Teams availability status, and Microsoft profile pictures can't be managed from admin console unless it is auto populated using Microsoft 365 sync.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EJ

Emma J.

Administrative Specialist

Accounting

### "Great Phone System with Texting Option "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

January 24, 2026

Pros

3CX is very easy to use, in the office and outside of the office. Their app is user friendly and has amazing features that make it easy to use. The SMS option is easy to use as well and helpful for our clients. Any issues we have are quickly resolved with their customer support team.

Cons

The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 17, 2026

Hello Emma! Thanks for your review. We're glad to hear 3CX has been easy to use across devices and that features like SMS and support have been helpful for your team. Regarding delays in texts and call quality - these are typically related to network conditions, device setup, or the SMS provider rather than the 3CX system itself. We recommend checking these areas with your IT admin or provider to ensure optimal performance.

Harrison K.

Help Desk Manager

Information Technology and Services

### "MSP Help Desk Managers Real Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

January 12, 2026

As a manager its super user friendly. I love the reporting that I can do out of the platform. I can access the dashboard anywhere I am and change our rotating on call team. I love the integration with M365. 3CX just works.

Pros

I really enjoy how easy 3CX is to use. We host it locally in our environment and it works perfectly. Our calls dont drop, we dont have any issues with the call flow it just works.

Cons

I have been at another organization that hosted their own 3CX instance and had issues because of the complexity of the setup.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 17, 2026

Hey Harrison! Thanks for your review. We're glad to hear 3CX has been reliable in your environment and easy to manage, especially with reporting, on-call changes, and M365 integration. For more complex deployments, proper setup is key. Where needed, our global network of certified 3CX Partners can assist to ensure everything is configured correctly from the start.

Josh A.

Tech

Information Technology and Services

### "Seamless and efficient PBX software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 15, 2025

Seamless and efficient. Massive time saver for admin and users alike. Gives anyone the enterprise business phone system approach without the huge costs.

Pros

Extremely easy to setup and deploy with a huge range of handset options. Just can't be it for all your pbx needs.

Cons

Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 17, 2026

Hi Josh! We're glad to hear 3CX has been easy to deploy and is delivering value for both admins and users. It's good to know it's helping provide enterprise-level functionality without the associated cost. Regarding licensing, we do offer flexible options, including 3CX SMB FREE and 4SC Basic FREE for up to 10 users, designed specifically for smaller businesses. We appreciate your feedback.

DS

David S.

VP of Technology

Electrical/Electronic Manufacturing

### "Easy and cost effective VoIP system with easy onboarding and administration"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 25, 2025

Transition to 3CX from standard copper lines. We used a local MSP to assist with the rollout and training. Initial setup was On-Prem only, but we have since added cloud service as a backup. We have 2 locations across USA and Mexico and we were able to connect both sites into one system. We can dial our compatriots via extension regardless of their international location. Systems have an impeccable uptime and recover easily from power and internet outages.

Pros

Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID.

Cons

Holiday and closure messages could be easier to schedule, hold music and internal extension navigation could be better to setup and manage.

Switched from

[UCx](https://www.capterra.com/p/207282/UCx/)

System was outdated and did not trust current vendor to support us effectively. 3CX was recommended by a fellow IT admin of a school district who uses 3CX.

Alternatives considered

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

[Spectrum](https://www.capterra.com/p/170585/Spectrum/)

Reasons for choosing 3CX

Recommendation by a trusted partner who had extensive experience rolling out 3CX.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 11, 2026

Hey David! Great to hear 3CX helped you successfully transition from legacy copper lines to a unified VoIP system across multiple international sites. We take note of your feedback on holiday scheduling and hold music configuration - please note that 3CX offers comprehensive admin documentation to guide setup and troubleshooting. If hands-on assistance is needed, a 3CX Partner can help. Glad to know the system’s uptime and resilience have met your expectations.

JM

Juan M.

Infrastructure Specialist

Telecommunications

### "Great PBX software!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

November 24, 2025

Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization.

Pros

Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most.

Cons

Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient.

Switched from

[Asterisk](https://www.capterra.com/p/60249/Asterisk/)

Security problems and similarity from previous platform. Also liked the included mobile apps.

Alternatives considered

[Isabel 6](https://www.capterra.com/p/196517/Isabel-6/)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

[Yeastar Cloud PBX](https://www.capterra.com/p/208836/Yeastar-Cloud-PBX/)

Reasons for choosing 3CX

simultaneous calls licensing, overall cost.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 11, 2026

Hi Juan! Glad to hear you're with 3CX since 2017 and still consider it the best PBX option year after year. :) We acknowledge your point about reacting to market needs and appreciate your continued trust in 3CX.

AU

Anonymous User

Director of Business Development

Renewables & Environment

### "Overall good but could be better"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

October 30, 2025

It is a solid VOIP system but is not perfect. You can manage your employees easily, but there are some limitations.

Pros

User friendly admin portal to track calls and recordings, view statistics of users, and pull reports. Allows for multiple numbers, open hours and schedules, notifications of missed calls, etc. Pay per minute rather than a flat monthly fee.

Cons

Inability to easily choose which number you will call from. Difficult to understand which phone line is ringing when you are receiving a call. Contacts does not always save changes you make on contacts.

Alternatives considered

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

Reasons for choosing 3CX

Plans and pricing, option for easier international use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 21, 2025

Hey! Thanks for your review. We're glad to hear you find the admin portal and reporting features useful and that 3CX meets your needs for international use and flexible pricing. :) We appreciate your feedback on outbound caller ID selection, call identification, and contact management - these points are noted.

BB

Blair B.

HR Manager

Retail

### "3CX call features"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

October 16, 2025

Overall, we use this function daily as a business. It helps us reroute calls to the appropriate people and help our customers at ease.

Pros

I like that 3CX is connected to our desk phones as well as our work phones. It is pretty easy to use.

Cons

I wish there was a text feature beyond texting only people who have the 3cx app. Also, there seems to be some connectivity issues at times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 21, 2025

Hello Blair! Thanks for your review. We're glad to hear 3CX is helping your team manage daily calls effectively across devices. We appreciate the feedback on SMS limitations and occasional connectivity issues - both points are noted.

[View all Reviews](https://www.capterra.com/p/158704/3CX/reviews/)

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