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High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.
IT service desk users, decision-makers, and analysts.
Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.
My only complaint is when custom fields are added, you have to update every field configuration you have, individually.
JIRA is super easy to use, even a beginner can adapt more quickly and it is great tool for project task management and provides good flexibility.
The platform is missing core functionality that is offered by other competitors. There are decade old feature requests that have literally thousands of votes that have yet to enter development.
I like that JIRA can be as simple or as complicated as you want it to be. I like that I can customize my dashboard and menus to my own personal liking and needs.
Custom domains, multiple email handing, enhanced portal customization, the basics... all missing.
It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
I think that I have a lots of experiences with previous Atlassian products and still I have problem setup this software. Mainly because each of their software have different step how to install.
The communities are helpful and most of the folks there are very nice.
From a UI perspective the software is a train wreck. Most of our service agents hate it.
Big and powerful software suite, capable of solving all your ITSM needs, with huge complexity.
At the time of writing this review their Process Automation piece of the suite is inherently flawed to the point that it has broken all integration with the rest of the software.
It was very simple to assign very specific access privileges to different users. We accomplished a robust and fully functional integration of our monitoring alerts for ticket creation.
It is terribly resource hungry, the client frontend downloads a pile of code before it fires up, so a network killer for anybody that is on a wan or wifi in remote locations.
Its based on ITIL and other Industry leading framework so one can use it relaxing about audits, Packed with many automation and self-service features to make the day to day support supper easy.
They seem to have the sense of "we feel your pain too" mentality. Overall the quality of this software and the overall architecture is a train wreck.
Speaker 1: Hi, my name is Heena. I work at Bliss. I'm a client services lead for UK International Market. Bliss is a programmatic DSP. I use Jira as a project management platform, and I rate it four stars. Jira is basically used as a project management tool. We consider each and every programmatic booking that we get at less as a project, and at least 32 people contribute into that project. So from the pre-activation stages to activation, and then the execution, and then finally the reporting and the analytics, and we basically carry it all through Jira. And hence, it's a very important tool in our [inaudible 00:00:48]. I think Jira is very easy to use, easy to navigate, easy to train people on. No additional training is required every time someone is onboarded onto Jira. And also it also keeps logs of all the changes that happened during the project completion. And hence, it's easier to trace back the steps and identify if anything went wrong, et cetera. I think the least things are, sometimes it could take a downtime to get loaded, especially if we are working on a complex project or we have had several months of data onto the single project, then it can be a little bit lagged to download all the information.
JIRA Service Management
Top FeaturesCA Service Desk Manager
CA Service Desk Manager
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