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Join over 90,000+ businesses sending communications around the world. Along with a 24/7 customer support team and 99.95% uptime SLA — businesses choose us because we’re always on for our customers.
Small-to-medium businesses, mid-market, and local franchises.
Our ClickSend Account Manager & Customer service are amazing. Very Friendly, helpful and Knowledgeable.
The product is so slow, sluggish, and horrible, I can’t even explain it. I don’t believe in negative reviews, but I have to warn others.
Great people great tool. Sensitive content hidden] Account Manager is just wonderful.
It's completely broken and only in the order of the newest messages. Customer support was the worst experience ive ever had.
I'm yet to use their every service. But their SMS is the best and they have integration with Zapier which makes it even amazing.
He legit yelled and told me I was a scam the entire call. I will do everything I possibly can to make sure this company fails due to my experience with their "USA Sales leader.
My experience with ClickSend was very good. It is an excellent choice for businesses that need an easy-to-use platform for sending SMS, emails, and voice messages.
In some cases the page was lagging for a few seconds.
Like the easy way you have the website set up and the ability to get the messages to the people that are interested in our services.
They also have horrible integration with infusionsoft. I am about 3 months into an annual contract I will not renew the contract.
The ease of use for training less technical people on how to buy keywords is excellent. The API is great to work with as well.
The platform is constantly pushing for increasing expense. And pricing displays are misleading to say the least.
The interface is easy to use and the features are good. Their mobile iOS app is great to use alongside the web interface.
I feel that the prices are a little on the high side during this time of small businesses struggling to survive.
I love how easy it is to engage with our potential and existing customers.
The Customer Support team is one of the worst I have ever experienced. The account rep who initially got us set up subscribed us to add ons we told him we did not want or need.
Allen: Hey, my name is Allen. I am the President of physiotherapy and rehab company, and I give ClickSend a 5 out of 5. We were looking for a software that would be able to integrate to our CRM to be able to send automated text messages and some other conversational type messages. We were looking at Project Broadcast but when we found ClickSend, we found an all-in-one solution because they also do print, letters and postcards, which we found helpful with our lead follow ups as well, and tying into our CRM. So overall, it was a better choice for us. Right from the start, I had a lot of questions when I was looking at ClickSend, when it came to their pricing, their structure, the quality of their print work, but every single question I had for their customer service, it was always through chat, but it was always an immediate response. They were very kind, they were very, very helpful, and they followed up with me afterwards via email with resources. So it was a very easy decision making process and buying decision. Their costs were very competitive. The quality of the print work was great. Fast shipping times as well. The text messages were integrated really well with our CRM, so it was a really easy choice to make, and I think their customer service, help and quality of their work really made it stand out. Getting started with ClickSend was rather easy. If I remember correctly, it's been a while, but I think I just had to upload a credit card to purchase some credits. And from there I used the API key to connect to my CRM, and I started scheduling out messages in ClickSend to trigger with some email automations and other tags that we had set up in our CRM. So overall, it was a very simple, smooth process. I do remember some questions obviously coming up during the onboarding process, and again, their customer service was super helpful to quickly answer those and get us up and starting really quickly, within a matter of days. If you're considering using ClickSend, I definitely would suggest just try it out. I think they give you a couple of credits to try and if not, it's just a couple of bucks. Just add some credits in, send yourself a mailer, send yourself some text messages, engage with it, go through. They have a lot of reporting functions as well. You've got nothing to lose.
Jon L.: Hi, my name's Jon. I'm an IT manager. I would give EZ Texting a five out of five stars. For more reviews like this, click the link below. Before we started using EZ Texting, we really had no way of digitally communicating with our customers in a way that was super fast and efficient. We were just using the good old fashioned phone call method and people wouldn't answer the phone and we'd leave messages, and then they'd call back and they'd call after hours, and we never really were able to establish a really efficient way of contacting customers. But then with EZ Texting, it met every single one of our needs and it made communication with our customers seamless, fast, quick, and on the level of the technology that our customers were already using. Probably the primary reason why we chose EZ Texting was the fact that the interface to use it was very, very similar to what our employees were already using on their phones. It was that combined with the fact that we were able to send group messages to large groups of customers without it looking like a traditional group message. So not everybody sees everybody's number. They still receive it as a single text message and can reply with that one-on-one conversation, but it's still going to reach a lot of people at one time. So that really, really helped us out and, because of the interface, it was just a super easy learning curve for our people who were already familiar with the concept of how to text. So integrating EZ Texting into our business was actually very, very simple. The setup steps were very easy. They offer an onboarding program. We didn't necessarily use that just because, in my own role, I work in IT, and so I'm fairly familiar with setting up new and implementing new software platforms. And it was just very, very simple. We simply had to request text enabling of some lines that we use for our business. That process was very quick and EZ Texting helped us with the process of making that happen. But once all of that was enabled, they have a ton of online resources and learning video content that really helps us to learn how to use the software and it made it very, very simple to integrate. So EZ Texting is a very robust platform that allows you to do a lot of things and if someone were brand new getting into it, I would strongly recommend that you take your time with it and walk through some of their learning content, their help content, because it can be easy to not know where to go if you're not familiar with how the platform works, just like anything. It's not overwhelmingly difficult, but there are so many features that they pack into this really cost-effective tool that you might find yourself struggling around if you just dive right in. So I would recommend looking through some of the help content, learning how to achieve what you want to do with the tool, because it can just achieve so many different things. And so diving into that content is really going to help you out as you get started.
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