# Compare EZ Texting vs Twilio 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare EZ Texting and Twilio based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/145848-180158/Ez-Texting-vs-Twilio-Communications-Platform

---

# EZ Texting vs Twilio Features and Cost Comparison

Last updated May 7th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

EZ TextingTwilio2/4 selected

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)[4.4 (245)](https://www.capterra.com/p/145848/Ez-Texting/reviews/)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

[## EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)[4.4 (245)](https://www.capterra.com/p/145848/Ez-Texting/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.5

Customer Service

4.2

Reviews Sentiment

Based on [245 reviews](#user-reviews)

Positive

215

Neutral

16

Negative

14

[## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting Price

$0.01

Value-for-Money

4.2

Functionality

4.5

Ease of Use

4.1

Customer Service

4

Reviews Sentiment

Based on [502 reviews](#user-reviews)

Positive

444

Neutral

26

Negative

32

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 6,488 reviews from sms marketing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Not enough reviews

Feature ratings

SMS Messaging

4.7

Mass Texting

4.8

Campaign Scheduling

\--

Message Personalization

4.5

Scheduled Messaging

4.6

71%Fit

Missing features

Feature ratings

SMS Messaging

4.3

Mass Texting

4.3

Campaign Scheduling

NA

Message Personalization

4.4

Scheduled Messaging

4.4

User satisfaction

User satisfaction

4.4

User reviews[245](https://www.capterra.com/p/145848/Ez-Texting/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.1

Customer support

4.2

User satisfaction

4.4

User reviews[502](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Ease of use

4.1

Functionality

4.5

Value for money

4.2

Customer support

4.0

Price starts from

Price starts from

$25Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$0.01Usage Based, Not provided by vendor

-   Free version
-   Free trial

Best for

Best for

Real estate firms, healthcare providers, retailers, nonprofits, schools, churches, eCommerce businesses, political campaigns, and rental services.

Best for

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries.

## User reviews

Pros & cons

AL

Alicia L.

Owner

> "The platform is user-friendly, affordable, and gets the job done without complications. Although there..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7047782)

JM

Jennifer M.

Senior Program Coordinator

> "Usually there is some type of error regarding the information inputted but it isn't clearly identified..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7103179)

GB

Geetanjali B.

Director

> "It is a great functional tool for our business; we use it every day numerous times to make our and..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6853853)

TH

TaRhonda H.

Board Member

> "The least thing that I like is the inability to add other phone numbers other than the admin phone..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6648947)

JL

Jared L.

HR Manager

> "The ability to reach a large audience efficiently and the immediate nature of SMS make it a powerful..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6649649)

BM

Bailie M.

Office Manager

> "For instance I needed to send a text saying that we were going to apply chemicals to weeds in our..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6855885)

VR

Verified Reviewer

Manager Owner

> "The ability to upload pictures and links is also helpful."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7047180)

MJ

Michelle J.

Director of Administration

> "For whatever reason, I'm not able to send texts to our ready made groups. "

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7050464)

SE

Steve E.

Outreach Specialist

> "I liked the ability to send mass texts and schedule messages in advance."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7102401)

BP

Brandy P.

Customer Advocate

> "days over the past year, I have encountered issues with reports and data not reflecting uploads and..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#SoftwareAdvice___6482973)

JM

Jennifer M.

Senior Program Coordinator

> "I can easily choose to send a bulk message to our cohort making it more accessible."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7103179)

TS

Tiffany S.

Director

> "I don't like the upload contact process and how it automatically updates existing contacts"

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6630953)

MJ

Michelle J.

Director of Administration

> "I appreciate ability to duplicate, schedule or send recurring messages."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7050464)

Vance M.

BROKER

> "It get's a little tricky when I cut and paste."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6855844)

AL

Alicia L.

Owner

> "I appreciated how simple it was to set up messages, manage contacts, and navigate the platform even as a..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7047782)

MM

Marivel M.

cofounder

> "The plans are costly for the number of messages we can purchase."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6623629)

RJ

Rebecca J.

Benefits Analyst

> "It truly simplifies communication with our employees and makes staying connected effortless."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7047190)

VT

Vickie T.

ER

> "Inabiltiy to delete old texts that are not longer needed."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6445122)

BP

Bob P.

Director of Technology Support

> "The platform is easy to learn and quick to implement, allowing our team to start sending campaigns,..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7102490)

GM

Gabriel M.

Owner - Holistic Coach Massage Therapist

> "I don't receive my notifications on my phone as I would like."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6451959)

KS

Kit S.

Chair

> "I have been able to save so much time but being able to just contact my members right from my phone!"

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7050538)

AO

Arlene O.

not applicable

> "There was increase risk of spam."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6558358)

SE

Steve E.

Outreach Specialist

> "It works well for reminders, announcements, and quick updates."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7102401)

AO

Arlene O.

not applicable

> "There is limited customer support."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6558358)

LB

Lance B.

Maketing Manager

> "I was able to upload our customer database to their platform. "

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7102398)

RS

Robert S.

Safety Manager

> "The financials of the program are very ambiguous"

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6440214)

GL

Gerald L.

Owner

> "I needed a solution for mass texting for my marketing to former patients; without a doubt, EZTexting met..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6855906)

JM

Jodi M.

CEO

> "Pitiful, corporate greed and customer abuse."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#SoftwareAdvice___6763587)

PM

Paul M.

Owner

> "We are a small company, so the fee charged monthly was a large factor in signing up. Once we began..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6853930)

RS

Robert S.

Safety Manager

> "The amount everything costs. "

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6440214)

SJ

Steven J.

Owner

> "The cost is much cheaper than print advertising, as well as, more direct and personally focused."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7102827)

LW

Laurie W.

Summer Reading Coordinator

> "The only frustration is having to figure out whose text didn't go through."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___5054260)

SV

Stephen V.

CO-Owner

> "It's great for getting in contact with people who don't use email as often."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7102418)

TG

Trish G.

Head of Marketing

> "I didn't love the management of the contacts in the system."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___5049716)

NW

Nancy W.

Human Resources Manager

> "The ability to have multiple groups makes send texts to different shifts easy as pie."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6853840)

DD

Danny D.

COO

> "So can be cost prohibitive."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6029494)

JP

James P.

Director of Information Technology

> "I use this app to communicate with tenants and quickly disseminate important information."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6855912)

AB

Amitabh B.

CTO

> "They want us to buy another expensive service but no comments on the failed campaign and way to refund..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___4790624)

PP

Paul P.

Owner

> "I also really like the option to have a local phone number."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7047790)

TG

Trish G.

Head of Marketing

> "Some features were confusing."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___5049716)

JM

Jim M.

National Sales Director

> "I have enjoyed all of the options that I get whether it be texting to an entire list or doing drip..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6853905)

Aniket G.

Senior Sales Manager

> "I faced many glitches when I used to do sms marketing through this software."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___4383086)

BM

Bailie M.

Office Manager

> "I needed to enter over 100 contacts in the program and it was very quick and easy to enter and..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6855885)

AB

Amitabh B.

CTO

> "Our experience with Eztexting's customer support team has not been so great."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___4790624)

SJ

Shawnta J.

Chief Executive Associate

> "I also like that I can temporarily suspend coverage."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7050470)

AM

Amani M.

President

> "I wrote the billing department for a refund twice because the functionality that I signed up to use was..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___3271602)

BM

Bailie M.

Office Manager

> "One of the best perks is that they can text back and it goes to my cell phone."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6855885)

SI

Sasha I.

Billing Department Manager

> "I wish i could stay for longer, because i\`m loyal customer, but bad delivery rates+you paying for SMS..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#SoftwareAdvice___3485294)

DC

Douglas C.

Co Owner

> "With EZ Texting we can target specific campaigns and get them out to clients quickly"

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6649835)

KN

Kelly N.

Auctioneer

> "I called and said I wanted to setup a new account and was able to speak to someone. When I told her I..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___3226780)

JG

Justin G.

Chief Operating Officer

> "Adding contacts is simple and I can get a message out in a matter of minutes."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6853911)

WB

Willie B.

Partner

> "However, when I logged in to my account I realized that my unused messages did not carry forward from..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___2586874)

Whitney P.

Recruiter

> "EZ Texting offers us anonymity and ease of communicating with our future employees as well as our..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6649636)

JH

Jamine H.

Communications Leader

> "It's hard to accept that it's a carrier issue when my audience of Sprint customers were receiving texts..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___2595904)

BD

Bella D.

Program Coordinator

> "I also enjoy that our groups and people can respond back so I can get head counts for events when folks..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6623238)

KN

Kelly N.

Auctioneer

> "Has no customer service."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___3226780)

PM

Pamela M.

Site Director

> "Texting has improved our efficiency and increased response rates."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6855894)

AM

Amani M.

President

> "I watch every penny and I want my money back."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___3271602)

MF

Melissa F.

Admin

> "it's a simple platform that is easy to navigate and get what you need done."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7050742)

Steve M.

Founder

> "Adding Keywords are expensive and their forms are clunky. "

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___2584673)

MF

Melissa F.

Admin

> "It's a simple platform that is easy to navigate and gets what you need done. "

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7050742)

MO

Marnice O.

Financail Aid Director

> "I feel that the prices are a little on the high side during this time of small businesses struggling to..."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___2579542)

RD

Robert D.

President

> "EZTexting is very easy to use and has all the tools needed to successfully send out SMS text alerts!"

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6854208)

LF

LaTrecia F.

Business mgr

> "I don’t like the SMS to MMS feature."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___2608653)

SJ

Shawnta J.

Chief Executive Associate

> "The software is self-explanatory and easy to use."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7050470)

AK

Alex K.

Exec Assistant

> "Some of the documentation about the BASIC PAID plan was misleading."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___2576293)

PM

Pamela M.

Site Director

> "Had no experience using a texting service, and EZ Texting was an easy process to implement."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___6855894)

Steve M.

Founder

> "They also have horrible integration with infusionsoft. "

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___2584673)

AL

Alicia L.

Owner

> "EZ Texting is very easy to use and definitely offers great value for the money."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7047782)

AM

Amanda M.

Hr manager

> "Not a great setup for reoccurring messages."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___2584270)

VR

Verified Reviewer

Manager Owner

> "Easy to upload the contacts that you need."

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___7047180)

TB

Thomas B.

Owner

> "Not much customer support, need to offer training videos"

[See full review](https://www.capterra.com/p/145848/Ez-Texting/#Capterra___2609317)

[View Reviews](https://www.capterra.com/p/145848/Ez-Texting/reviews/)

SS

Shane S.

CEO

> "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6832103)

Eric T.

Director, DX

> "When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7086351)

DS

David S.

Vice President

> "Twilio is very powerful and allows me to not only send bulk emails but also text."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7074898)

EP

Emanuele P.

Software Engineer

> "It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7051415)

VR

Verified Reviewer

Software Engineer

> "Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions quickly."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7082379)

JC

Jessica C.

Customer service representative

> "the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the system."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7040475)

WS

William S.

Director

> "Twilio provides API access so you have full control over all your call data"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6850543)

MT

Mario T.

Admin

> "They are charging me for services I never used and previously blocked, such as long-distance and regular calls."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426)

Nikita V.

Marketing Manager CRM

> "Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663)

JS

Josh S.

IT Coordinator

> "The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6813991)

Andrew B.

Owner/ Operator

> "You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185)

CM

Clancy M.

CEO

> "They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without warning..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6378498)

Lydia L.

Blow Mold Operator

> "It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6025564)

MF

Megan F.

Owner Manager

> "I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of everything..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6649987)

AS

Arjan S.

CEO

> "The value for money is excellent, especially with the robust features for automating SMS and emails in India."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213)

VR

Verified Reviewer

CTO

> "Overall, it feels more like a developer tax than a reliable communication platform."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660)

VR

Verified Reviewer

Outreach Director

> "For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6865179)

PG

Paul G.

Programmer

> "Do not use this company for text messaging."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071)

RA

Rahman A.

Marketing Specialist

> "It’s helped us get to customers more quickly and more directly, especially when email is simply ignored."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6793859)

GS

Gaurav S.

Director

> "Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6405062)

ZS

Zoltan S.

Developer

> "The cost was very low compared to other options I saw and handled bulk API requests very well"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6625963)

VR

Verified Reviewer

CTO

> "The worst part of Twilio is its support model."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660)

James C.

Director of Digital Marketing

> "good platform for mass SMS blasts to reach a wide audience"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894)

PG

Paul G.

Programmer

> "They wasted two months of development time for our company."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071)

VR

Verified Reviewer

VP of Marketing

> "Our devs like their clear docs."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673)

JB

Justin B.

Manager

> "For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts this promise entirely."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

VR

Verified Reviewer

Lead Egineer

> "SMS sending is easy with multiple numbers with multiple countries"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6685305)

JB

Justin B.

Manager

> "Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

VL

Vinicius L.

Software Engineer

> "Twillio SMS sending stands out for it's efficiency."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6699580)

JB

Justin B.

Manager

> "The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple implementation."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

VR

Verified Reviewer

CDO

> "I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support about an error for..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197)

MT

Mario T.

Admin

> "Customer service is terrible; they don't understand that they have a responsibility for the options they give us."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426)

SG

Steven G.

Production Supervisor

> "I wish it was a bit more stable, but the fact it allows hundreds of CCRs/CCAs/sales reps to be on calls simultaneously is a huge plus."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6000651)

VR

Verified Reviewer

VP of Marketing

> "You often feel ripped off, and pay for things you don't need."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673)

VR

Verified Reviewer

Senior Frontend Engineer.

> "I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6148613)

MO

Meghann O.

Customer Success Manager

> "Overall it feels like we're stuck using them because they integrate and have international numbers."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6575656)

GB

Goma B.

Instructor

> "The wide range of communication channels provided by Twilio gives me flexibility in engaging with my users globally."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4797308)

Nikita V.

Marketing Manager CRM

> "Sometimes reliability issues arise, the pricing felt jumpy too."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663)

RC

Rachel C.

Customer Support Lead

> "It's easy to find call and message records without too much trouble."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6419918)

LC

Luke C.

CEO

> "The Twilio console and services more broadly are highly unreliable."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6751311)

EF

Ed F.

Owner

> "I like that Twillio integrates with my CRM"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6618704)

VR

Verified Reviewer

CEO

> "Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537)

CP

Charlie P.

Director

> "Easy to customise the message content and deploy instantly."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6568341)

Tanya D.

Head

> "Being a global service provider based in the US, they do not take into account the time zone differences and the customer support response time is..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5063552)

DB

Diana B.

Founder

> "Everything works together quite nicely, and their pricing is quite good for what you get."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506)

BA

Brent A.

Lead Developer

> "The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new system."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6123416)

AkG

Ajay kumar G.

Full Stack Developer

> "Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6109809)

James C.

Director of Digital Marketing

> "not a ton of support and working with carriers can be tricky"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894)

AG

Adarsh G.

Analyst

> "the software offers a range of communication channels, including voice, SMS, and chat, making it a comprehensive solution for businesses of all sizes."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4632940)

JB

Justin B.

Manager

> "This experience makes me question their operational efficiency and customer-centric approach."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

Efezino U.

Managing Director & Software Developer

> "Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other tools and services."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4333116)

Muhammad Aamer K.

full stack developer

> "so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but yes this is the..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6090319)

Matthew K.

Director of IT

> "It works well, and is relatively inexpensive."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7018144)

DB

Diana B.

Founder

> "It can be very overwhelming to use if you're not an advanced A2P communications user."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506)

AM

Aseel M.

Account

> "I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300)

Kim L.

Franchise Owner

> "The initial setup of a phone number for use with Twilio was a little confusing as it wasn't clear that I could only select the phone number through..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4976316)

Suzi L.

Project Manager

> "It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4697335)

VR

Verified Reviewer

CEO

> "Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537)

AM

Aseel M.

Account

> "I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work,..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300)

LC

Leifur C.

Software Engineer

> "Twilio is a disaster of a product, and I would never ever use it again, it randomly stopped working and I got a Forbidden error that really had no..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5014987)

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

> "Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact management, online voice..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4496334)

VR

Verified Reviewer

COO

> "There is no chat support for all customers (you have to pay for this support type in addition to the contracted service)."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916)

FM

FAUZIA M.

Owner

> "Easy to integrate with your setup."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6713914)

ZH

Zachary H.

Operations Support

> "Somewhat costly for higher usage customers."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6324430)

Josip L.

Athletic coach

> "Choosing the phone number from which you will send a message is sometimes a better solution since you can then also receive messages and for example,..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3799769)

AS

Arjan S.

CEO

> "It took some time to fully grasp all the functionalities."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213)

DG

Disha G.

Associate Business Development Manager

> "It helps companies connect and make meaningful relationships with users internationally."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4826131)

MA

Mohamad A.

manager

> "charging without providing service , scam"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6710380)

Andrew B.

Owner/ Operator

> "I also have it embedded in my website for a chat option that more people actually use."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185)

RH

Robert H.

CTO

> "They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4985892)

PX

Phill X.

Personal Trainer

> "Great product, I use it to remind clients of appointments, send bulk messages as well as automated reminders to myself."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4351060)

EB

Ewa B.

Marketing Team Lead

> "When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6287823)

VR

Verified Reviewer

IT Manager

> "Everything from creating an account, setting up services, integrating with other systems (PBX and CRM), funding and managing services has been nearly..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3649716)

VR

Verified Reviewer

CDO

> "A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197)

AA

Armando A.

Marketing Manager

> "Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6246537)

VR

Verified Reviewer

COO

> "The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916)

VR

Verified Reviewer

Marketing Consultant

> "Their phone number rental and call fees are very reasonable too making it affordable for anyone to create a telecoms presence in almost any country."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4149613)

Marty W.

Founder

> "It is kind of a pain in the neck to set up."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6540913)

AA

Anish A.

Software Development Engineer

> "We use Twilio to buy virtual numbers and connect with our customer support center which helps us save tons of time"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4752420)

AD

Anil D.

Founder and lead consultant, tpm

> "The product is on the way to universal acceptability and unstability, reliability are some concerns with scripting for communication, the automated..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4424965)

[View Reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

## User interface

4.44 (245)

4.39 (502)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

2-Way Messaging

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

EZ Texting

Top features

35/37

-   2-Way Messaging
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Automated Responses
-   Campaign Planning
-   Campaign Scheduling
-   Communication Management
-   Compliance Management
-   Consent Management
-   Contact Management
-   Customer Segmentation
-   Customizable Templates
-   Drip Campaigns
-   Engagement Tracking
-   Generative AI
-   Interaction Tracking
-   Keyword Tracking
-   Landing Pages/Web Forms
-   Marketing Automation
-   Mass Texting
-   Message Personalization
-   Mobile Coupons
-   Multi-Campaign
-   Multi-Language
-   Natural Language Processing
-   Open Rate Tracking
-   Polls/Voting
-   QR Codes
-   Reporting/Analytics
-   Reputation Management
-   Scheduled Messaging
-   Shortcodes
-   SMS Messaging
-   Text-to-Win
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/145848/Ez-Texting/#features)

Twilio

17/37

-   2-Way Messaging
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Automated Responses
-   Campaign Planning
-   Campaign Scheduling
-   Communication Management
-   Compliance Management
-   Consent Management
-   Contact Management
-   Customer Segmentation
-   Customizable Templates
-   Drip Campaigns
-   Engagement Tracking
-   Generative AI
-   Interaction Tracking
-   Keyword Tracking
-   Landing Pages/Web Forms
-   Marketing Automation
-   Mass Texting
-   Message Personalization
-   Mobile Coupons
-   Multi-Campaign
-   Multi-Language
-   Natural Language Processing
-   Open Rate Tracking
-   Polls/Voting
-   QR Codes
-   Reporting/Analytics
-   Reputation Management
-   Scheduled Messaging
-   Shortcodes
-   SMS Messaging
-   Text-to-Win
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#features)

### Recognition

No recognitions have been awarded to EZ Texting

Twilio is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

EZ Texting

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Twilio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

EZ Texting

-   By CallFire
-   Located in United States
-   Founded in 2004

Twilio

-   By Twilio
-   Located in United States
-   Founded in 2008

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[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

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$0.0079

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$20/month

4.5

Features

4.6

4.1

Ease of Use

4.5

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[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

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[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

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4.5

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4.1

4.1

Ease of Use

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[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

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Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/131015-180158/Trumpia-2-0-vs-Twilio-Communications-Platform)