EZ Texting vs Crystal Alarm: Which is a better fit?

Jon L.: Hi, my name's Jon. I'm an IT manager. I would give EZ Texting a five out of five stars. For more reviews like this, click the link below. Before we started using EZ Texting, we really had no way of digitally communicating with our customers in a way that was super fast and efficient. We were just using the good old fashioned phone call method and people wouldn't answer the phone and we'd leave messages, and then they'd call back and they'd call after hours, and we never really were able to establish a really efficient way of contacting customers. But then with EZ Texting, it met every single one of our needs and it made communication with our customers seamless, fast, quick, and on the level of the technology that our customers were already using. Probably the primary reason why we chose EZ Texting was the fact that the interface to use it was very, very similar to what our employees were already using on their phones. It was that combined with the fact that we were able to send group messages to large groups of customers without it looking like a traditional group message. So not everybody sees everybody's number. They still receive it as a single text message and can reply with that one-on-one conversation, but it's still going to reach a lot of people at one time. So that really, really helped us out and, because of the interface, it was just a super easy learning curve for our people who were already familiar with the concept of how to text. So integrating EZ Texting into our business was actually very, very simple. The setup steps were very easy. They offer an onboarding program. We didn't necessarily use that just because, in my own role, I work in IT, and so I'm fairly familiar with setting up new and implementing new software platforms. And it was just very, very simple. We simply had to request text enabling of some lines that we use for our business. That process was very quick and EZ Texting helped us with the process of making that happen. But once all of that was enabled, they have a ton of online resources and learning video content that really helps us to learn how to use the software and it made it very, very simple to integrate. So EZ Texting is a very robust platform that allows you to do a lot of things and if someone were brand new getting into it, I would strongly recommend that you take your time with it and walk through some of their learning content, their help content, because it can be easy to not know where to go if you're not familiar with how the platform works, just like anything. It's not overwhelmingly difficult, but there are so many features that they pack into this really cost-effective tool that you might find yourself struggling around if you just dive right in. So I would recommend looking through some of the help content, learning how to achieve what you want to do with the tool, because it can just achieve so many different things. And so diving into that content is really going to help you out as you get started.