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Businesses in all industries can benefit from ProTexting. Education, advertising, healthcare and doctors, restaurants, bars, events, online businesses, sports, schools and universities, retail, etc.
Businesses that need a better way to connect with customers and employees.
It's easy to use, secure, and provides a great value. If you're looking for a reliable way to send SMS messages, ProTexting is a great choice.
There was no live chat or phone support, which made it difficult to get answers to my questions in a timely manner. Additionally, the user interface of the app was outdated and not very user-friendly.
I have been using their email management software and have been impressed with the quality and customer service. They are very responsive and do what they can to help you.
Limited Integration Options: ProTexting's integration options with other marketing tools or social media platforms are somewhat limited.
It is a stable platform that has both a mobile and web version. It is very reliable in creating messages for campaigns quickly and they have a very responsive and knowledgeable customer support.
Haven't came across any point to dislike ProTexting, looking forward to use it for SMS marketing campaigns.
I have been using ProTexting for about a year now, and it has been a great experience overall. The platform is easy to use and has been reliable in terms of delivering messages to my contacts.
I had to repeat the whole procedure 2-3 times to complete the signup process. That is the only difficulty I faced till now.
There are some great message customization features that can be useful if you would like, but are not required.
I guess sometimes the notifications of the messages can get lost. It has happened when I send a message to a customer, and they respond.
Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications.
I am unable to fully close messages that I am no longer interacting with unless I archive the recipient.
I love the feature where you can mark a thread as "resolved. This helps our medium sized team know what customers have been responded to, and which have not.
The only thing I feel might be missing, is that it is hard to tell who the text is directed to. Sometimes you have to go way back into the previous texts to figure out who it belongs to.
I love how easy it is to search up a name or number and have access to the whole history. I appreciate being able to check on and off messages that were responded to and which need follow up on.
I just tried to compose a NEW message to a current client on my phone and can't figure out how. I can respond to any message I already have but can't create a new message.
Erika H.: Hi, my name's Erika and I'm a vice president. I give Text Request a five-star review. For more reviews like this, click below. Prior to Text Request, my team used their own cell phones first, which made it very complex in when they'd leave, not being able to have another CSR respond to a request because they were using their personal phones. We found a new app called Hatch, which we really liked in the beginning, but their company has such turnover, the service just was a challenge. So we started looking for other products and that's when we found Text Request. We chose Text Request for a couple of reasons. One it's online and any of my team can respond to any of the requests that we get coming in from our clients and their employees. And so nobody's ever left without a response until the CSR gets in the next day, which is awesome. The support that we've received from Text Request has been great. Never have to go through emails to find out who new rep is because they just all handle it smoothly. And their pricing is very competitive. Onboarding with Text Request is pretty simple. They just import our customer information, names, company names, cell phone numbers, all that, and we're easily able to communicate with the clients. So Text Request did pretty much ever everything for us, walked us through how to add people to our Text Request boards. When we get new clients or new employees, it makes it super easy. If you're looking for a new texting format to reach your clients, your customers, your team, I'd strongly suggest looking at Text Request for the simplicity of the program, the flexibility of the program, and the affordability of their program.
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