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Text message marketing allows any business or organization to reach people wherever they are, with a simple text. Send and receive texts from a 6-digit short code or text-enable your current number.
Businesses that need a better way to connect with customers and employees.
However, the absolute best thing I've experienced so far is the amazing customer service. Sean has quickly and effectively answered any and all of my questions.
It kept blocking our texts saying we reached our limit. There were no further details until we reached out that this was taking place to stop potential spam.
The ease of SimpleTexting is outstanding and it doesn't compare to other companies out there. I love the fact that they have an app which is also fantastic.
After being burned badly by other companies who present themselves as similar (years ago) I entered into business with Simple Texting.
SimpleTexting is a great option if you are looking to reach a larger audience than traditional email. The user interface is clear and straightforward and texts are sent reliably.
I thought I paused the billing, but then it renewed automatically and we were re-charged. At first I was upset, but then found the menu for it in a bit of a non-intuitive location.
The ease of use is very nice. We have seen a great response from customers because I lot of them do not read emails but always check their text messages.
We have a lot of keywords, so this might be a unique problem to our organization.
There are some great message customization features that can be useful if you would like, but are not required.
I guess sometimes the notifications of the messages can get lost. It has happened when I send a message to a customer, and they respond.
Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications.
I am unable to fully close messages that I am no longer interacting with unless I archive the recipient.
I love the feature where you can mark a thread as "resolved. This helps our medium sized team know what customers have been responded to, and which have not.
The only thing I feel might be missing, is that it is hard to tell who the text is directed to. Sometimes you have to go way back into the previous texts to figure out who it belongs to.
I love how easy it is to search up a name or number and have access to the whole history. I appreciate being able to check on and off messages that were responded to and which need follow up on.
I just tried to compose a NEW message to a current client on my phone and can't figure out how. I can respond to any message I already have but can't create a new message.
Ryan G.: My name is Ryan, I'm founder and owner. I'd give SimpleText a five out of five rating. And if you want more reviews like this, click below. Prior to using SimpleText, I was pretty much using my phone and sometimes Google Voice. And the problem with that is management of contacts, responses that you get. When you start getting into hundreds and thousands of people that you're trying to communicate with via text, you really need a system like SimpleText to do that. The reasons we initially chose SimpleTexting was because of the ease of use of the interface and their willingness to accommodate our needs specifically. They worked out a package, a price plan that worked for us based on our budget and our need for specific features and benefits of the system. So that had most to do with why we went forth with SimpleTexting to get started with our true SMS marketing strategy. Getting started with SimpleText was actually quite easy. The interface is clear and easy to use. We were able to create all the keywords that we needed, put in the auto responses, all the configuration settings that were necessary. We got our groups in order. We were able to upload our list of people. So just generally very easy. And then when we needed assistance or tech support, we were able to reach out to their tech support team easily with a quick response. They were always very courteous and prompt and willing to help us out. So if you're looking to get started with SimpleText, my first recommendation would be just consider longevity and scalability. What's great about SimpleText is it's simple and nimble. But then again, if you need to reach tens and hundreds of thousands of people and you need lots of different features, then you might want to look at more sophisticated applications. SimpleText is what it is. It's simple. It'll get the job done for your general SMS marketing needs. And so you'll want to consider the size of your list, your growth of your list and for scalability.
Erika H.: Hi, my name's Erika and I'm a vice president. I give Text Request a five-star review. For more reviews like this, click below. Prior to Text Request, my team used their own cell phones first, which made it very complex in when they'd leave, not being able to have another CSR respond to a request because they were using their personal phones. We found a new app called Hatch, which we really liked in the beginning, but their company has such turnover, the service just was a challenge. So we started looking for other products and that's when we found Text Request. We chose Text Request for a couple of reasons. One it's online and any of my team can respond to any of the requests that we get coming in from our clients and their employees. And so nobody's ever left without a response until the CSR gets in the next day, which is awesome. The support that we've received from Text Request has been great. Never have to go through emails to find out who new rep is because they just all handle it smoothly. And their pricing is very competitive. Onboarding with Text Request is pretty simple. They just import our customer information, names, company names, cell phone numbers, all that, and we're easily able to communicate with the clients. So Text Request did pretty much ever everything for us, walked us through how to add people to our Text Request boards. When we get new clients or new employees, it makes it super easy. If you're looking for a new texting format to reach your clients, your customers, your team, I'd strongly suggest looking at Text Request for the simplicity of the program, the flexibility of the program, and the affordability of their program.
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