# Compare IDEXX Neo vs Vetstoria 2026 | Capterra > Unsure of what to choose? Check Capterra to compare IDEXX Neo and Vetstoria based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/145988-162603/IDEXX-Neo-vs-Online-Booking --- # IDEXX Neo vs Vetstoria Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: IDEXX NeoVetstoria2/4 selected [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.2 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[4.8 (119)](https://www.capterra.com/p/162603/Online-Booking/reviews/) [## IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.2 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) Starting Price $290.00/month Value-for-Money 4.3 Functionality 3.9 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment CD BL BL Based on [117 reviews](#user-reviews) Positive 99 Neutral 8 Negative 10 [## Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[4.8 (119)](https://www.capterra.com/p/162603/Online-Booking/reviews/) Starting Price $249.00/month Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment JP OT JP Based on [119 reviews](#user-reviews) Positive 117 Neutral 2 Negative 0 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Veterinary Software Best performer 30 / 46 Only IDEXX Neo - Billing & Invoicing - Charting - Client Management 14 / 46 Only Vetstoria - Activity Dashboard - Self Service Portal - Telemedicine User satisfaction User satisfaction 4.2 User reviews[117](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) Ease of use 4.4 Functionality 3.9 Value for money 4.3 Customer support 4.5 User satisfaction 4.8 User reviews[119](https://www.capterra.com/p/162603/Online-Booking/reviews/) Ease of use 4.7 Functionality 4.7 Value for money 4.6 Customer support 4.8 Price starts from Price starts from $290Flat Rate, Per Month - Free version - Free trial Price starts from $249Flat Rate, Per Month - Free version - Free trial Best for Best for Independent veterinary practices, mobile clinics, and shelters. Best for Independent Veterinary Practices Corporate Veterinary Practices Specialist Veterinary Practices Veterinary Universities ## User reviews Pros & cons CD Carsyn D. veterinary assistant > "This software does it all- scheduling, record keeping, invoices, and prescriptions- making it really user friendly for..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6001966) PS PAMELA S. Veterinarian and owner > "I;ve spent hours on the phone with the credit card processing company and despite Idexx telling us we have to contact..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6705277) BL Bethany L. Receptionist > "My overall experience is pretty decent, considering it does have general scheduling ability and patient tracking." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6773730) PS PAMELA S. Veterinarian and owner > "WE NEVER GOT ANY INVOICES WITH THE CHARGES BECAUSE THEY WERE IN THE PORTAL WHICH WE NEVER SIGNED UP FOR BECAUSE WE..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6705277) BL Bethany L. Receptionist > "It is quite an affordable program, and it has the ability to schedule appointments easily." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6773730) BL Bethany L. Receptionist > "There are also issues with sharing records to other vets or owners. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6773730) BO Becky O. Veterinary Technician > "Neo was very easy to use in regard to create medical records, collect payment and the benefit of being directly..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3566446) MS Meredith S. office manager > "Hard to do large animal clients, inventory is a NIGHTMARE! If you do any inventory on a regular basis - stay away..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___5037357) CH Casey H. Tech > "I like that everything I need is at my fingertips. If a client calls and asks what medications my cat needs to be on." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4169857) LH Lisa H. LVT Instructor > "For instance, if they forget to complete an item on the anesthesia monitoring form it must be completely restarted. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___5035692) JD John D. Veterinarian > "The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3089323) MS Meredith S. office manager > "The reports are very vague. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___5037357) SC Shawn C. veterinarian-owner > "Integration with lab and imaging services has been an excellent addition to the practice. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4039058) JW Jennifer W. Office Manager > "It's impossible to accurately track A/R as payments are applied back to invoice dates and not the day they are..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3203155) TG Tammy G. Practice Manager > "It has been very easy to train new staff on this program and I like that fact of being able to suggest new ideas in..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4515210) JP Jupiter P. LVT > "Definitely not as advanced as Cornerstone as far as tracking information inventory, patient, and client wise." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___2959772) HG Harrison G. Manager > "Easy to use." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___5035389) DM Daniele M. Veterinarian/Owner > "My biggest complaint is that they will not let me type in a date when doing date entry for birthdays vaccine reminders." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___2471219) CH Casey H. Tech > "I can easily find the client by their name or phone number." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4169857) GK Gia K. Clinic Manager > "We dislike that some features are often changed that do not necessarily need to be changed." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3202724) CH Cass H. Practice Manager > "The functionality, user friendly and to have the ability to have our labs go right into our patient failes, the..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___2988636) CP Cheryl P. Office Manager > "it is not compatible with some of our other software" [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3180485) KT Kalah T. Practice Manager > "Neo is easy to use and easy to train with, with a great support team, and you can send in enhancement requests." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4373369) HS Harmandeep S. Veterinarian > "The reminder system leaves a lot to be desired. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3452924) NB Nicole B. Practice Manager > "It's a clean looking schedule. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3541559) JD John D. Veterinarian > "Now, development has come to a virtual standstill." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3089323) LH Leslie H. Veterinarian > "The ease of use and being able to customize everything" [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4038129) AP Anna P. Owner/veterinarian > "The conversion from my old software was not perfect. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___2595035) [View Reviews](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) JP Jennifer P. clinical director > "Vetstoria has been great to reduce the calls we get to book consults meaning that our client care team are "freed" up,..." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6625731) CB Chris B. Clinical Director > "Client patient matching is sometimes a bit hit and miss, and theAppointment reasons are doubled and too long when the appear..." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6337671) OT Olga T. Head veterinarian > "It integrates well to our PMS (DaySmartvet, previously Vetter Software) and the online payments are a huge help for us,..." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6093208) AB Allan B. Manager > "Support not very good and general appearance from client perspective could be more professional and inviting" [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6420751) JP Jennifer P. clinical director > "Vetstoria is a great way for clients to book consults etc online - giving them flexibility." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6625731) KG Kimberley G. Vet > "A little bit slow to load for the clients." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___5004866) KT Kay T. Hospital Manager > "The ability for clients to schedule appointments for their pets anytime and not have to call the clinic during business..." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___5020404) LH Lisa H. Practice Manager > "I would have to say that the only thing that I didn't care for was the length of time it takes, and number of calls that are..." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___4686160) VP Vicky P. Practice Director > "they are very accommodating and try to get everything individualised for your own diary management" [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6696547) VP Valerie P. Practice Manager > "Initial zoom meetings to set up as could not see the rep and had a heavy accent, really find the initial meetings very hard..." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___3226388) LH Lottie H. Practice Manager > "The whole experience was wonderful; honestly, before the meeting, I dreaded having to set all the diaries up myself which..." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6560571) LM Lissette M. Practice Manager > "The links don't work as intended sometimes (the ones we create aside from the original link to use)." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___3227048) BM Bridget M. Hospital Administrator > "The integration between our PIMS and PetDesk has been a timesaver for our team and more efficient for our clients." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___4899517) GC Gareth C. Vet > "It is quite difficult to navigate and alter as an admin, but customer service do it for me now." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___3253368) FR Fiona R. Practice Manager > "Very efficient, loads of content for social media and staff are always happy to help. " [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6516400) MJ Matthew J. Clinical Director > "so far havent found anything that causes a problem" [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___4594918) LH Lottie H. Practice Manager > "It made an otherwise stressful idea/job very streamlined." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6560571) JP Jo P. Practice Manager > "Struggling to link to our Facebook page, probably due to FB not Vetstoria??" [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___3226365) KC Kelsey C. Practice Manager > "Vetstoria is user friendly and integrates with your PMS software :)" [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6552781) RS Rachel S. Practice Manager > "Something as small as a period (.) after Mrs-will make it not match." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___2965810) CF Carla F. General Manager > "It integrates very well with the POS and their support is excellent." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6516266) LM Lissette M. Practice Manager > "Integration with idexx neo is not great." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___3227048) EL Emma L. CCC > "Vetstoria seems easy to use and to adjust to what works for our practice." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6778179) SM Stephanie M. Hospital Manager > "It is difficult to configure the software to keep clients from scheduling the wrong kind of appointments for their needs. " [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___2241927) JV Jennifer V. Practice Manager > "We are excited to see what Vetstoria can bring to our growing practice!" [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6495230) SM Stephanie M. Hospital Manager > "They did recently open a stateside helpdesk, but you still can't call it and are obliged to send in an email and then wait..." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___2241927) BS Belinda S. Practice Manager > "This was very easy to set up differently between each site." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___6665883) SM Stephanie M. Hospital Manager > "To remedy this, one must then spend hours re-blocking the times already blocked." [See full review](https://www.capterra.com/p/162603/Online-Booking/#Capterra___2241927) [View Reviews](https://www.capterra.com/p/162603/Online-Booking/reviews/) ## User interface 4.21 (117) [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/) 4.79 (119) ### Features IDEXX Neo Top features 30/46 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - CRM - Customer Database - Data Import/Export - Document Management - Document Storage - Electronic Payments - Electronic Signature - Email Reminders - EMR/EHR - E-Prescribing - Generative AI - Historical Reporting - Imaging and X-rays - Inventory Management - Invoice Management - Live Chat - Medical Billing - Patient Intake - Patient Portal - Patient Records Management - Payment Processing - Prescription Processing - Reminders - Reporting & Statistics - Self Service Portal - SMS Messaging - SOAP notes - Status Tracking - Task Scheduling - Telemedicine - Template Management - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/145988/IDEXX-Neo/#features) Vetstoria 14/46 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - CRM - Customer Database - Data Import/Export - Document Management - Document Storage - Electronic Payments - Electronic Signature - Email Reminders - EMR/EHR - E-Prescribing - Generative AI - Historical Reporting - Imaging and X-rays - Inventory Management - Invoice Management - Live Chat - Medical Billing - Patient Intake - Patient Portal - Patient Records Management - Payment Processing - Prescription Processing - Reminders - Reporting & Statistics - Self Service Portal - SMS Messaging - SOAP notes - Status Tracking - Task Scheduling - Telemedicine - Template Management - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/162603/Online-Booking/#features) ### Recognition No recognitions have been awarded to IDEXX Neo No recognitions have been awarded to Vetstoria ### Deployment & support IDEXX Neo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Vetstoria Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details IDEXX Neo - By IDEXX - Located in United States - Founded in 1983 Vetstoria - By Vetstoria - Located in United Kingdom - Founded in 2014 ## Popular Comparisons [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[4.61 (282)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) $290/month Price $116/month 3.9 Features 4.4 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/133166-145988/DaySmart-Vet-vs-IDEXX-Neo) [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[4.79 (119)](https://www.capterra.com/p/162603/Online-Booking/reviews/) vs [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[4.61 (282)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) $249/month Price $116/month 4.7 Features 4.4 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/133166-162603/DaySmart-Vet-vs-Online-Booking) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.91 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) $290/month Price Contact vendor for pricing 3.9 Features 4.8 4.4 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/145988-234498/IDEXX-Neo-vs-Instinct-EMR) [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[4.79 (119)](https://www.capterra.com/p/162603/Online-Booking/reviews/) vs [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.91 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) $249/month Price Contact vendor for pricing 4.7 Features 4.8 4.7 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/162603-234498/Online-Booking-vs-Instinct-EMR) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[4.02 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) $290/month Price Contact vendor for pricing 3.9 Features 3.6 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/130107-145988/Covetrus-Pulse-vs-IDEXX-Neo) [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[4.79 (119)](https://www.capterra.com/p/162603/Online-Booking/reviews/) vs [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[4.02 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) $249/month Price Contact vendor for pricing 4.7 Features 3.6 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/130107-162603/Covetrus-Pulse-vs-Online-Booking) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[4.64 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) $290/month Price $260.5/month 3.9 Features 4.5 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/99977-145988/ezyVet-Cloud-Vet-Software-vs-IDEXX-Neo) [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[4.79 (119)](https://www.capterra.com/p/162603/Online-Booking/reviews/) vs [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[4.64 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) $249/month Price $260.5/month 4.7 Features 4.5 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/99977-162603/ezyVet-Cloud-Vet-Software-vs-Online-Booking) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.75 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) $290/month Price $299/month 3.9 Features 4.6 4.4 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/145988-172485/IDEXX-Neo-vs-Shepherd-App) [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[4.79 (119)](https://www.capterra.com/p/162603/Online-Booking/reviews/) vs [Covetrus vRxPro](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/)[4.34 (196)](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews/) $249/month Price Contact vendor for pricing 4.7 Features 4.3 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/162603-204324/Online-Booking-vs-Covetrus-Prescription-Management) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [Covetrus vRxPro](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/)[4.34 (196)](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews/) $290/month Price Contact vendor for pricing 3.9 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/145988-204324/IDEXX-Neo-vs-Covetrus-Prescription-Management) [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[4.79 (119)](https://www.capterra.com/p/162603/Online-Booking/reviews/) vs [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[4.13 (599)](https://www.capterra.com/p/92887/AVImark/reviews/) $249/month Price Contact vendor for pricing 4.7 Features 4.0 4.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/92887-162603/AVImark-vs-Online-Booking)