# Compare IDEXX Neo vs Shepherd 2026 | Capterra > Unsure of what to choose? Check Capterra to compare IDEXX Neo and Shepherd based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/145988-172485/IDEXX-Neo-vs-Shepherd-App --- # IDEXX Neo vs Shepherd Features and Cost Comparison Last updated March 25th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: IDEXX NeoShepherd2/4 selected [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.2 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) [## IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.2 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) Starting Price $290.00/month Value-for-Money 4.3 Functionality 3.9 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment CD BL BL Based on [117 reviews](#user-reviews) Positive 99 Neutral 8 Negative 10 [## Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting Price $299.00/month Value-for-Money 4.8 Functionality 4.6 Ease of Use 4.9 Customer Service 4.8 Reviews Sentiment KB SB SD Based on [87 reviews](#user-reviews) Positive 86 Neutral 1 Negative 0 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Veterinary Software 30 / 46 Best performer 40 / 46 Only Shepherd - Accounting - Activity Dashboard - Electronic Signature User satisfaction User satisfaction 4.2 User reviews[117](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) Ease of use 4.4 Functionality 3.9 Value for money 4.3 Customer support 4.5 User satisfaction 4.7 User reviews[87](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Ease of use 4.9 Functionality 4.6 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $290Flat Rate, Per Month - Free version - Free trial Price starts from $299Other, Per Month - Free version - Free trial Best for Best for Independent veterinary practices, mobile clinics, and shelters. Best for For clinics that want less admin and smoother days. Veterinary practice owners and managers who need workflow-first software built by people who’ve worked in practice. ## User reviews Pros & cons CD Carsyn D. veterinary assistant > "This software does it all- scheduling, record keeping, invoices, and prescriptions- making it really user friendly for..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6001966) PS PAMELA S. Veterinarian and owner > "I;ve spent hours on the phone with the credit card processing company and despite Idexx telling us we have to contact..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6705277) BL Bethany L. Receptionist > "My overall experience is pretty decent, considering it does have general scheduling ability and patient tracking." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6773730) PS PAMELA S. Veterinarian and owner > "WE NEVER GOT ANY INVOICES WITH THE CHARGES BECAUSE THEY WERE IN THE PORTAL WHICH WE NEVER SIGNED UP FOR BECAUSE WE..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6705277) BL Bethany L. Receptionist > "It is quite an affordable program, and it has the ability to schedule appointments easily." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6773730) BL Bethany L. Receptionist > "There are also issues with sharing records to other vets or owners. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___6773730) BO Becky O. Veterinary Technician > "Neo was very easy to use in regard to create medical records, collect payment and the benefit of being directly..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3566446) MS Meredith S. office manager > "Hard to do large animal clients, inventory is a NIGHTMARE! If you do any inventory on a regular basis - stay away..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___5037357) CH Casey H. Tech > "I like that everything I need is at my fingertips. If a client calls and asks what medications my cat needs to be on." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4169857) LH Lisa H. LVT Instructor > "For instance, if they forget to complete an item on the anesthesia monitoring form it must be completely restarted. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___5035692) JD John D. Veterinarian > "The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3089323) MS Meredith S. office manager > "The reports are very vague. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___5037357) SC Shawn C. veterinarian-owner > "Integration with lab and imaging services has been an excellent addition to the practice. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4039058) JW Jennifer W. Office Manager > "It's impossible to accurately track A/R as payments are applied back to invoice dates and not the day they are..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3203155) TG Tammy G. Practice Manager > "It has been very easy to train new staff on this program and I like that fact of being able to suggest new ideas in..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4515210) JP Jupiter P. LVT > "Definitely not as advanced as Cornerstone as far as tracking information inventory, patient, and client wise." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___2959772) HG Harrison G. Manager > "Easy to use." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___5035389) DM Daniele M. Veterinarian/Owner > "My biggest complaint is that they will not let me type in a date when doing date entry for birthdays vaccine reminders." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___2471219) CH Casey H. Tech > "I can easily find the client by their name or phone number." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4169857) GK Gia K. Clinic Manager > "We dislike that some features are often changed that do not necessarily need to be changed." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3202724) CH Cass H. Practice Manager > "The functionality, user friendly and to have the ability to have our labs go right into our patient failes, the..." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___2988636) CP Cheryl P. Office Manager > "it is not compatible with some of our other software" [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3180485) KT Kalah T. Practice Manager > "Neo is easy to use and easy to train with, with a great support team, and you can send in enhancement requests." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4373369) HS Harmandeep S. Veterinarian > "The reminder system leaves a lot to be desired. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3452924) NB Nicole B. Practice Manager > "It's a clean looking schedule. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3541559) JD John D. Veterinarian > "Now, development has come to a virtual standstill." [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___3089323) LH Leslie H. Veterinarian > "The ease of use and being able to customize everything" [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___4038129) AP Anna P. Owner/veterinarian > "The conversion from my old software was not perfect. " [See full review](https://www.capterra.com/p/145988/IDEXX-Neo/#Capterra___2595035) [View Reviews](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) KB Keri B. Clinic Manager > "I love all of the capabilities Shepherd has in terms of integrations, tracking of employee usage, the task options, etc." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6810043) ES Emily S. Assistant Practice Manager > "I do not like the ID numbers that are populated for patients-I wish they only used numbers and not a combination of numbers and..." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6861993) SB Susana B. Veterinarian-Owner > "Shepherd has allowed our clinic to become truly paperless (after over 10 years of trying!) because it has all the forms..." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6862988) BS Brianna S. LVT > "Forms do not auto save which has caused anesthesia records to be lost multiple times." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6861843) SD Sadie D. Office Staff > "I like that we can submit our own ideas on what we'd like to see improve, and when enough people have the same ideas, they work..." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6861859) CR Chris R. Office Manager > "I wish the read only mode offered more. If the intermet is down you cant do much with the system." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6861857) MB Melissa B. Associate Veterinarian > "The “task” feature is a game changer for consistent, fast, and documented employee communication." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6862154) GB GINA B. Practice Manager > "Lately they seem to issues when they do software updates with the software have glitches. " [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6863315) AG Amanda G. Practice Manager > "Customer support is on point, super easy to use making patient and client management smooth, the ease of pulling reports, the..." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6862456) SB Susana B. Veterinarian-Owner > "Shepherd AI functionality: rather slow and still needs refinement" [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6862988) JB Julie B. Owner and veterinarian > "It’s user friendly and integrates with most of the vendors I’d want it to (Vetsnap, Blue Rabbit, Zoetis Reference Lab, Kumba)." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6864666) SB Susanna B. Practice Manager and LVT > "I don't love that we are not getting charged for text messaging when it was free, but I do understand why." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6861902) VR Verified Reviewer Receptionist > "Having access to speak with someone at the touch of a button when we have a question about the system is great as well!" [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6863301) AR Ashley R. Owner and veterinarian > "The texting feature is not super user friendly." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___7005805) CR Chris R. Office Manager > "The system is well put tohether and makes scheduling and writing records so much easier." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6861857) AH Audrey H. Veterinary Technician > "Some of the reports are not as detailed as I would like." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6862087) CR Chris R. Office Manager > "The system offers so much more than just schedules and invoices its amazing!" [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6861857) SS Stephanie S. Veterinarian, Owner, Founder > "It's almost impossible to use on a cellphone." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6861982) JJ Jack J. CFO > "Very pleased we switched, it makes life easier from an administrative perspective and is a much more cost effective solution..." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___7006930) ES Emily S. Assistant Practice Manager > "Honestly, my least favorite thing about Shepherd is very petty!" [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6861993) VR Verified Reviewer Receptionist > "We are a smaller clinic switching over from a very old system, so all the extras from Shepherd are amazing!" [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6863301) LJ Lauren J. Veterinarian > "Currently, we have to manually enter schedule blocks such as "well visits only" or "same day sick appointments only" for every..." [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___3303467) GB GINA B. Practice Manager > "Shepherd is a good value for the money spent with 7 DVM's and not having to pay for the extra staff usage. " [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___6863315) SH Sarah H. Veterinarian > "No offline mode (mobile practice, and some work does not get saved if the internet connection glitches)" [See full review](https://www.capterra.com/p/172485/Shepherd-App/#Capterra___3326445) [View Reviews](https://www.capterra.com/p/172485/Shepherd-App/reviews/) ## User interface 4.21 (117) [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) 4.75 (87) ### Features IDEXX Neo 30/46 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - CRM - Customer Database - Data Import/Export - Document Management - Document Storage - Electronic Payments - Electronic Signature - Email Reminders - EMR/EHR - E-Prescribing - Generative AI - Historical Reporting - Imaging and X-rays - Inventory Management - Invoice Management - Live Chat - Medical Billing - Patient Intake - Patient Portal - Patient Records Management - Payment Processing - Prescription Processing - Reminders - Reporting & Statistics - Self Service Portal - SMS Messaging - SOAP notes - Status Tracking - Task Scheduling - Telemedicine - Template Management - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/145988/IDEXX-Neo/#features) Shepherd Top features 40/46 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - CRM - Customer Database - Data Import/Export - Document Management - Document Storage - Electronic Payments - Electronic Signature - Email Reminders - EMR/EHR - E-Prescribing - Generative AI - Historical Reporting - Imaging and X-rays - Inventory Management - Invoice Management - Live Chat - Medical Billing - Patient Intake - Patient Portal - Patient Records Management - Payment Processing - Prescription Processing - Reminders - Reporting & Statistics - Self Service Portal - SMS Messaging - SOAP notes - Status Tracking - Task Scheduling - Telemedicine - Template Management - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/172485/Shepherd-App/#features) ### Recognition No recognitions have been awarded to IDEXX Neo No recognitions have been awarded to Shepherd ### Deployment & support IDEXX Neo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Shepherd Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details IDEXX Neo - By IDEXX - Located in United States - Founded in 1983 Shepherd - By Shepherd Software - Located in United States - Founded in 2016 ## Popular Comparisons [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[4.61 (283)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) $290/month Price $116/month 3.9 Features 4.4 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/133166-145988/DaySmart-Vet-vs-IDEXX-Neo) [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.75 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) vs [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[4.61 (283)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) $299/month Price $116/month 4.6 Features 4.4 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/133166-172485/DaySmart-Vet-vs-Shepherd-App) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.91 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) $290/month Price Contact vendor for pricing 3.9 Features 4.8 4.4 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/145988-234498/IDEXX-Neo-vs-Instinct-EMR) [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.75 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) vs [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[4.91 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) $299/month Price Contact vendor for pricing 4.6 Features 4.8 4.9 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172485-234498/Shepherd-App-vs-Instinct-EMR) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[4.02 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) $290/month Price Contact vendor for pricing 3.9 Features 3.6 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/130107-145988/Covetrus-Pulse-vs-IDEXX-Neo) [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.75 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) vs [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[4.64 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) $299/month Price $260.5/month 4.6 Features 4.5 4.9 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/99977-172485/ezyVet-Cloud-Vet-Software-vs-Shepherd-App) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[4.64 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) $290/month Price $260.5/month 3.9 Features 4.5 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/99977-145988/ezyVet-Cloud-Vet-Software-vs-IDEXX-Neo) [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.75 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) vs [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[4.04 (183)](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/reviews/) $299/month Price $549/month 4.6 Features 4.0 4.9 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/99976-172485/Cornerstone-Practice-Management-vs-Shepherd-App) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [Covetrus vRxPro](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/)[4.34 (196)](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews/) $290/month Price Contact vendor for pricing 3.9 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/145988-204324/IDEXX-Neo-vs-Covetrus-Prescription-Management) [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[4.75 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) vs [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[4.00 (262)](https://www.capterra.com/p/95888/ImproMed/reviews/) $299/month Price $5000one time 4.6 Features 3.9 4.9 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/95888-172485/ImproMed-vs-Shepherd-App) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[4.79 (119)](https://www.capterra.com/p/162603/Online-Booking/reviews/) $290/month Price $249/month 3.9 Features 4.7 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/145988-162603/IDEXX-Neo-vs-Online-Booking) [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[4.21 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) vs [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[4.13 (599)](https://www.capterra.com/p/92887/AVImark/reviews/) $290/month Price Contact vendor for pricing 3.9 Features 4.0 4.4 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/92887-145988/AVImark-vs-IDEXX-Neo)