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better software since 1999
better software since 1999
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Hosted knowledge base tool for small businesses, large organizations, or anywhere in between.
HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster!
This does everything that we needed in a nice clean layout. Very user friendly and useful for any organization.
Difficult to integrate and linking and security remain a problem.
We use helpsite.io for all of our product needs from web applications to mobile applications. We love the simplicity of it and the ease for updating our documentation within the the site.
Integration is a bit of a hassle. Redesigning the page layout for individual websites is a pain for non tech folks.
HelpSite allowed us to create a nice looking FAQ page to accompany our main website with relative ease and great results.
The subject line FAQ searching is fairly accurate most of the time, but for some keywords and phrases too many results are returned which can be confusing to some novice clients.
Staff love having a quick answer to their questions and have told me how useful this software has been.
The only thing I noticed is there’s no much things to customize.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend.
Sometimes you just forget to do that. The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
Very satisfied with HelpCrunch so far. Can recommend it to companies that are looking for an easy and visually appealing live chat and email marketing.
It's extremely difficult to get a refund even if you have stopped using the product for a very long time.
I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful.
Sometimes it fails to notify on my phone that a user texted.
Everything was great from the get go and my entire Success team is happy with the tool. On top of that, we managed to cut our expenses by 60%, which is great.
The Widget looks sort of hard on the edges when using it on pc.
Prioritize real-user-identified key features according to your needs to find your best fit.
HelpSite
Top FeaturesHelpCrunch
HelpSite
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