FieldRoutes vs ServiceTracker: Which is a better fit?

It gives me the ability to see where I can make changes to benefit my profits. Even better, the team is always ready to help assist when we need a customized report.

The sales routes app can be confusing and hard to use. I am a year in and still do not know how to use it.

It has great reporting options, extremely versatile and yet its so easy to use. It has saved us hours per day in office work because of the great automation features.

There needs to be an option (trigger rule) to set up a "sales drip" email campaign for lost leads.

We used to like that the company appeared to be innovative and flexible. They use to let you use their software in a fashion that best suited your company.

Three items are difficult. Payments should be automated and not a manual run if set up for monthly payment.

Overall, we have had a great experience with Field Routes. The customer service is very good and helpful.

So whenever I need to send an invoice, I have to change the system settings then change them back. I often will forget to change it back then I get calls from customers.

Service tracker support is brilliant very friendly and helpful resolving issues straight away.

Everytime somthing is reported to customer support, you get the same answer that you probably doing somthing wrong, or the phone is the problem.

ServiceTracker support team are very friendly, and quick to action any support requests. Happy to take on-board and implement any suggestions which will benefit all of their users.

Its asking you of a picture or signature, which is ridiculous cause you want to abort. Sometimes you press the prep button and the no access is being pressed.

From the service department and management again its very easy to operative and a wealth of information is to hand and operational remotely which has been so important during these difficult times.

If no reception software wont allways load even offline, you have to switch of your data and than it can load offline.

My overall experience has been very good and I would recommend it to anyone after experiencing first hand the pitfalls of some of the other systems on the market.

The worry of understanding the system to start with.