# Compare FieldRoutes vs ServiceWorks 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ServiceWorks and FieldRoutes based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/146076-183679/FieldRoutes-vs-ServiceWorks --- # ServiceWorks vs FieldRoutes Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ServiceWorksFieldRoutes2/4 selected [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.2 (337)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) [## ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting Price $948.00/year Value-for-Money 3.6 Functionality 3.6 Ease of Use 3.5 Customer Service 3.6 Reviews Sentiment WD AF CG Based on [115 reviews](#user-reviews) Positive 67 Neutral 22 Negative 26 [## FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.2 (337)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) Starting Price $350.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment JW JW Based on [337 reviews](#user-reviews) Positive 280 Neutral 30 Negative 27 ## Summary * * * Key features rated by users Features selected based on 5,933 reviews from field service management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 65%Fit Not enough reviews Feature ratings Mobile Access 3.3 Scheduling 4.0 Billing & Invoicing 3.5 Quotes/Estimates 3.7 CRM \-- 69%Fit Missing features Feature ratings Mobile Access 3.9 Scheduling 4.2 Billing & Invoicing 4.2 Quotes/Estimates 3.5 CRM NA User satisfaction User satisfaction 3.6 User reviews[115](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Ease of use 3.5 Functionality 3.6 Value for money 3.6 Customer support 3.6 User satisfaction 4.2 User reviews[337](https://www.capterra.com/p/146076/FieldRoutes/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 4.1 Customer support 4.2 Price starts from Price starts from $948Flat Rate, Per Year - Free version - Free trial Price starts from $350Other, Per Month - Free version - Free trial Best for Best for 1\. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 5. Electrical and Plumbing 7. Landscaping and much more Best for FieldRoutes is designed for field service businesses of all sizes looking to grow their operation, add efficiencies, and make life easier for themselves and their customers. ## User reviews Pros & cons WD Warren D. Senior Appliance Expert > "The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) WD Warren D. Senior Appliance Expert > "Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) AF Aubree F. accounts receivable > "We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787) SS Steven S. owner > "I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) CG Carole G. Accounting Auditing Manager > "Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7105594) WD Warren D. Senior Appliance Expert > "Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) DP Deepak P. Owner > "The mobile app makes it easy for our techs to update jobs in real-time." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) MG Matt G. General Manager > "Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately,..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) MG Matt G. General Manager > "I like the integration with payment processing and the mobile app." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) MY MEL Y. Service Managert > "Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290554) KS Kerry S. Manager > "I like the ability to create jobs and monitor the service history on the job." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512) DS Donna S. CEO > "The POS module was built on top of the existing jobs software, and does not always match the workflow for walking retail customers...." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893) MI Marion I. Owner > "ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290490) SS Steven S. owner > "its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) KO Kelly O. Office Manager > "They are very helpful and actually answer your phone calls or service tickets in a impressive, timely manner." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304) MG Matt G. General Manager > "As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) JP Jake P. Sales > "sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904) WD Warren D. Senior Appliance Expert > "The ordering process remains disorganized, and after the initial onboarding period, support has been minimal." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) SB Stacey B. CEO > "Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507) RJ Robert J. Diagnostic technician > "The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6313283) MY MATT Y. CLERK > "DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299914) MB Max B. Owner > "It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6883496) DS David S. President > "It meets all of our needs as a service based Company." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150) SS Steven S. owner > "I like service works but with every update my account gets worse." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) SG Sam G. Owner > "Keeping accurate service records and detailed job notes is a breeze!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6308219) NA Nicole A. Secretary > "For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290457) WD Warren D. Senior Appliance Expert > "What I appreciated most was the concept behind the software." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) BD Brandon D. lead tech > "the moble app has issues with entering and deleteing items entered and has to be refreshed often" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706) AF Aubree F. accounts receivable > "We really like being able to invoice and schedule from the same program" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787) MG Matt G. General Manager > "It is even more frustrating when I have to spend time proving the issues to tech support or the developers." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) MF Michael F. Owner > "The templated notifications are very good." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205) DP Deepak P. Owner > "A lot of times they go through system glitches." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) KO Kelly O. Office Manager > "The cost compared to other providers is hands down the best value out there. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304) PM Patrick M. Technical sales support > "It removes jobs from search when there is a glitch." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290481) DP Deepak P. Owner > "Absolutely love how organized our team is now—ServiceWorks keeps us on track!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) SB Susan B. Office Manager > "A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand;..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) MH Moustafa H. IT Field Tech > "Dispatch and technicians were great in terms job postings and enrouting" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290533) MF Michael F. Owner > "The emails and back end set up were the most challenging." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205) DS David S. President > "We made the switch to Service Works several years ago and it’s been a mostly positive experience." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150) DF Dana F. Owner > "Messaging constantly crashing. And now payroll is SO messed up" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___6819293) DP Deepak P. Owner > "They have an awesome support team ready to help in every way." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) DS Donna S. CEO > "There were multiple errors resulting in missing invoices. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893) JP Jake P. Sales > "Really went above and beyond for us to earn our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904) LG Luke G. managing member > "This company was great for the onboarding process, but when I had issues with the mobile app nothing was addressed." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790) SB Susan B. Office Manager > "It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) DO David O. Owner > "Mad clients because their system stop sending out emails and text for a while." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) RC Rick C. manager > "Updating tickets are easy" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178) SL SONJA L. PROJECT OFFICE MANAGER > "The price of the service has increased and is not really justifiable for the services that are received. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) BD Brandon D. lead tech > "easy to keep my calls in order and keep me on right track for day to day task" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706) MG Matt G. General Manager > "In some instances, the problems never seem to get fixed." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) JM John M. Associate Manager > "Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290580) VC Valerie C. Appliance repair tech > "They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290593) DP Deepak P. Owner > "Customer support is responsive and helpful." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) SB Susan B. Office Manager > "The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) SB Stacey B. CEO > "I love being able to customize our own invoices to show what we need it to for our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507) DO David O. Owner > "Missing customer info, missing scheduleing stuff." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) KS Kerry S. Manager > "I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512) LG Luke G. managing member > "I did not even make it through the onboarding process, and they still refused to refund the payment." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790) JR Jim R. Admin > "Tech support is decent although communication could be better." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) MT Mark T. President > "The poor accounting features." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6305917) JH Jennifer H. Office Manager > "it keeps peoples history of service together well" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6310392) HB HEATHER B. MANAGER > "Lately we have had huge problems with inventory." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304678) RC Rick C. manager > "Easy to use schedule system and dashboard." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178) NO NICOLE O. OFFICE MANAGER > "THE TRAINING, THE SUPPORT STAFF AND THE \[sensitive content hidden\] OF OPERATIONS THEY ARE ALL A JOKE!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301275) RM Richard M. President > "The team at ServiceWorks are easy to deal with and very responsive." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779205) SL SONJA L. PROJECT OFFICE MANAGER > "There is a lack of consistency." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) SL SONJA L. PROJECT OFFICE MANAGER > "The program is very easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) DS Dave S. Secretary > "App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___4852227) JR Jim R. Admin > "Fairly easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) DO David O. Owner > "Customer service was the worst of the worst." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) JR Jim R. Admin > "Easy to train new employees to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) PW Price W. Owner - Operator > "They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4138082) ND Nicola D. Service technician > "Easy to use straight forward and functions as it should" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299196) AN Audrey N. Owner > "The onboarding was terrible; the communications were awful; after letting multiple people know the program was not a good fit we..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4673628) KL Kevin L. Owner > "It’s been great to grow with Service Works as they are learning the bin cleaning industry." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4936703) TB Trish B. owner > "This makes it impossible to use the accounting functions in ServiceWorks. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249) CQ Cesar Q. Bin cleaner > "I like that everything can be managed in one spot." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___5015370) BS Blake S. owner > "I also cannot see all my customers on a map; which is key to understanding my business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4104292) TB Trish B. owner > "Enjoy having a cloud based system which give us more flexibility in how we run our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249) SC Steve C. owner/operator > "it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4126479) [View Reviews](https://www.capterra.com/p/183679/ServiceWorks/reviews/) JW Jared W. Owner > "The software has been great when there aren't issues, but as soon as an issue comes up, which it always will eventually, good luck getting any..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) JW Jared W. Owner > "Not being able to run a business for three days because customer service won't get me back into my account after they have been paid is..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) JW Jared W. Owner > "It is functional and integrates nicely with scheduling. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) PW Philip W. Office > "the fact you prompted this review over the alert and task bar option so i had to complete it to do my job. If you want people to review you..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___5096175) DH Debbie H. Treasurer > "We love the ability to use flags for billing which has lowered the amount of time we spend on billing." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6054186) YB Yudy B. V.P > "Credit card fees/Went down for 2 days/glitches sometimes." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6281096) SM Sarah M. Owner > "The only situation I can see this software working for is a mosquito-only company because it offers one type of service on one schedule." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4723943) KR Ken R. owner > "just the lack of support when its needed not two to three days later if they ever call back at all no one ever answers the phone" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6592664) JW Jared W. Owner > "For that reason, I would suggest any other software as long as they have good customer service. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) GS Gabriel S. Partner > "The product looks good and it has all the features you could want. But not having the proper training for them makes it all useless." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___6438021) BS Brian S. Owner > "Simple things like adding different placeholders in forms/agreements, providing different customizable fields in customer cards, being able to..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766296) JW Jared W. Owner > "It's unfortunate because the software is awesome, albeit a little pricey, but customer service just ruins the experience for me." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) AC Abi C. Office Manager > "With the ability to save extensive customer notes, no details are lost and we are able to provide high-quality services to our customers." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766301) JW Jared W. Owner > "I am currently looking at competitors because I am blown away by the lack of interest in their customers. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) SM Sarah M. Owner > "I really have tried to make this software work-- it was supposed to be an improvement to doing everything manually and allow our company the..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4723943) FC Fabricio C. Owner > "Also customer info is terrible if something goes wrong outside "how I do this or that" Lastly, if you want out, they they weeks to give you..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) DS Dionte S. GM > "That it works and I like that the customers are easy to look up" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6708966) FC Fabricio C. Owner > "They said they did but when I updated my email in the software, their accounting department didn't get updated Meanwhile, I lost customers..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) CH Cindy H. Office Manager > "Every time I find a glitch or have a question about functionality, the customer support team is right on it. And recently, they have started..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3792905) FC Fabricio C. Owner > "On top of it all, they duplicate info AND FIELD ROUTES IS KNOWN FOR MAKING DIFFICULT TO TRANSFER TO A NEW SOFTWARE...." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) CB Carl B. Owner & President > "Hours invested up front (by Field Routes and end users) will pay dividends in the form of an overall better user experience, less frustration,..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3777402) GS Gabriel S. Partner > "We were given no training WDO reports." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___6438021) MB Michael B. OFFICE MANAGER > "EASY TO USE, IT IS VERY SIMPLE AND STRAIGHT FORWARD" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6391210) LH Lexi H. Office manager > "The app isn't as functional when trying to view or edit or search for customers." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4968023) NL Norland L. Sales manager > "It’s user friendly …..like how it works" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6430999) HP Hannah P. Owner/manager > "This company has been in violation of its contract with me since the beginning of the contract. When I tried to resolve the issue, I was..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___5078357) DB Dana B. Administrative > "Functionality and online features are what our company needed." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4813967) JM Justin M. Technician > "Their payment set up is very odd." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___6743056) AP Ashley P. Office Assistant > "I like being able to schedule appointments and then when completed, they make automatic invoices for me." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3769583) FC Fabricio C. Owner > "They sent an email, now is functional but by then my access is locked out again9)" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) AW Amber W. technician scheduling > "i LOVE the tech tracking, it is the only way we can truly keep track of where our techs have been and where they are going." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3777890) JW Jared W. Owner > "Customer service is ridiculous. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212) SC Shauna C. operations manager > "I appreciate all of the customizable features to make Fieldroutes work for our business to the best of our capability." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3812327) BS Brian S. Owner > "The thing that is the most frustrating to me is how this software still seems totally built for pestcontrol businesses, and if you aren't in..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766296) JL Jamie L. CEO > "It's great to be able to set up a subscription customer for life using the customer agreement and auto-renewal features. And the scheduling..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3799187) LH Lexi H. Office manager > "We are a pest service industry that does not have subscriptions." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4968023) MY Marisa Y. Owner > "I love that I can set reminders and track my technicians as well as what they're doing at each stop." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3796588) DB Dana B. Administrative > "We could have used a better set up with our services, contracts, etc." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4813967) LL Lindsay L. Owner > "We like that we can see a clear history of customer accounts and all the details given when scheduling customers." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3786707) TG Tracy G. Office Manager > "The online customer portal continues to have ongoing issues - customer unable to access, unable to make online payments, etc." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3778502) DR David R. Owner > "The sales pitch, clear and concise, everything you wanted to hear." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___5031606) BK Blaine K. Operations Manager > "If they can work out the bugs and actually respond to customers then it would be well worth it. As it is, you will spend time not even being..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___3522710) JB John B. Area Manager > "This software has a very solid foundation, and many features that allow us to make our work much more manageable." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3456590) FC Fabricio C. Owner > "All info looks tiny and difficult to navigate thru. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) CJ Cindy J. Owner > "Over all I think its the best software for a pestcontrol company." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6102459) DM Debby M. Office Manager > "Reporting features are lacking and there seems to be a lot of bugs. When brought to the attention of support we get a lot of answers that have..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766331) AC Abi C. Office Manager > "Field routes saves us time, money, and allows us to be better prepared for each day." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766301) BS Brian S. Owner > "The time it took us to implement was extremely frustrating - we signed on in mid/late January and didn't go live until June 15th of this year...." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766296) AB Amy B. Owner > "Looking up customers became easier when they added the option to look up invoice numbers." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766607) HP Hannah P. Owner/manager > "This company lacks any regard for its customers and is simply here to gouge your pocket." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___5078357) CB Carl B. Owner & President > "I do have a contact who is very approachable and generous with his time which is greatly appreciated. But there aren't tpoo many of him to..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3777402) AG Austin G. Owner > "It is incredibly frustrating when we are trying to solve a problem that affects our ability to make money and then to have a CSR from FRs say,..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3778677) IS Isaac S. District Manager > "The monthly billing feature is the primary reason we utilize this software." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766221) CB Carl B. Owner & President > "The initial purchasing process was less than "transparent" and I wasn't educated enough to ask certain questions that would have guided my..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3777402) FC Fabricio C. Owner > "I updated immediately and never had an issue." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) FC Fabricio C. Owner > "The mobile app performs poorly." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981) DQ Dallas Q. Owner > "Customer service is quick, efficient and very pleasant to work with." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4725563) AP Ashley P. Office Assistant > "The reset for the "sent" feature on the invoices is frustrating because it throws things off." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3769583) LL Lindsay L. Owner > "We love how easily we are able to communicate with customers and the customer portal." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3786707) BK Blaine K. Operations Manager > "There have been bugs that last about 2 weeks at a time 3 different times now, all different problems, and we have only been on this system for..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___3522710) CH Cindy H. Office Manager > "We have also been able to improve our customer communications through the software." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3792905) BK Blaine K. Operations Manager > "You get a different customer service rep each time you contact PestRoutes also, no dedicated reps." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___3522710) David D. Owner > "It got the job done - probably the best on the market in terms of features and scalability for the price; but not without its issues. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766222) DH Debbie H. Treasurer > "Our commercial customer do not like that. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6054186) JD Jacob D. VP Operations > "It helps save a lot of time that can then be focused elsewhere." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766169) LL Liana L. Owner > "not reliable when using a free email service and the extra costs to that, though minimal was annoying." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766567) RN Raul N. Administrative Manager & Training Specialist > "It also has very useful and in depth reporting capacities that help make my job easy." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3767085) AG Austin G. Owner > "I know that every software has issues... thats to be expected. But what isn't to be expected is poor customer services when reaching out to..." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3778677) CJ Cindy J. Owner > "The price is not bad." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6102459) AL Anthony L. Manager > "Reports are difficult to retrieve if you don’t know all of the selections necessary." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3822402) SC Shauna C. operations manager > "We appreciate all of the data compiled in an easy to read format and all of the available reports." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3812327) JD Jacob D. VP Operations > "We have a pending issue that has been in the works for weeks now without an answer or even a follow up on where they're at with it." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766169) LH Lexi H. Office manager > "It is easy to use even with high tech options" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4968023) FB Ferdinand B. Branch mngr > "Had some navigation issues double billed some customers and duplicated tickets" [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3778252) MB Martin B. Owner > "I also enjoy all the landing page stats, it feels real professional." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766271) AB Amy B. Owner > "Their mobile app is extremely slow or not working at times." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766607) AO Angie O. Office Manager > "I do like that the scheduling is easy and you have several different ways to schedule." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3795710) DD Daniel D. President/Owner > "Not being able to set up custom agreements." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3777386) KM Kerri M. Office Manager > "They key features I like most about this product is the ease of use, the migration process coming over was fairly easy with no major setbacks...." [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766399) KM Kristy M. Office Manager > "Only problem is we can't email the customer from the software. " [See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3782842) [View Reviews](https://www.capterra.com/p/146076/FieldRoutes/reviews/) ## User interface 3.56 (115) 4.23 (337) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting Integration 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important ServiceWorks Top features 39/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/183679/ServiceWorks/#features) FieldRoutes 17/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/146076/FieldRoutes/#features) ### Recognition No recognitions have been awarded to ServiceWorks No recognitions have been awarded to FieldRoutes ### Deployment & support ServiceWorks Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos FieldRoutes Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ServiceWorks - By Service Works - Located in United States - Founded in 2015 FieldRoutes - By ServiceTitan - Located in United States - Founded in 2012 ## Popular Comparisons [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Calendly](https://www.capterra.com/p/148036/Calendly/)[4.67 (4,082)](https://www.capterra.com/p/148036/Calendly/reviews/) $948/year Price $10/month 3.6 Features 4.5 3.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/148036-183679/Calendly-vs-ServiceWorks) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.23 (337)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) vs [Briostack](https://www.capterra.com/p/160267/Briostack/)[4.09 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