# Compare FieldRoutes vs ServiceWorks 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ServiceWorks and FieldRoutes based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/146076-183679/FieldRoutes-vs-ServiceWorks

---

# ServiceWorks vs FieldRoutes Features and Cost Comparison

Last updated May 19th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ServiceWorksFieldRoutes2/4 selected

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.3 (400)](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

[## ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

Starting Price

$948.00/year

Value-for-Money

3.6

Functionality

3.6

Ease of Use

3.5

Customer Service

3.6

Reviews Sentiment

WD

CG

AF

Based on [115 reviews](#user-reviews)

Positive

67

Neutral

22

Negative

26

[## FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.3 (400)](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

Starting Price

$350.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.2

Customer Service

4.2

Reviews Sentiment

KH

EM

LS

Based on [400 reviews](#user-reviews)

Positive

336

Neutral

36

Negative

28

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 6,164 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

65%Fit

Not enough reviews

Feature ratings

Mobile Access

3.3

Scheduling

4.0

Billing & Invoicing

3.5

Quotes/Estimates

3.7

CRM

\--

70%Fit

Missing features

Feature ratings

Mobile Access

4.0

Scheduling

4.2

Billing & Invoicing

4.2

Quotes/Estimates

3.6

CRM

NA

User satisfaction

User satisfaction

3.6

User reviews[115](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

Ease of use

3.5

Functionality

3.6

Value for money

3.6

Customer support

3.6

User satisfaction

4.3

User reviews[400](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.1

Customer support

4.2

Price starts from

Price starts from

$948Flat Rate, Per Year

-   Free version
-   Free trial

Price starts from

$350Other, Per Month

-   Free version
-   Free trial

Best for

Best for

1\. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 5. Electrical and Plumbing 7. Landscaping and much more

Best for

FieldRoutes is designed for field service businesses of all sizes looking to grow their operation, add efficiencies, and make life easier for themselves and their customers.

## User reviews

Pros & cons

WD

Warren D.

Senior Appliance Expert

> "The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

WD

Warren D.

Senior Appliance Expert

> "Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

CG

Carole G.

Accounting Auditing Manager

> "Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7105594)

SS

Steven S.

owner

> "I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225)

AF

Aubree F.

accounts receivable

> "We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787)

WD

Warren D.

Senior Appliance Expert

> "Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

SB

Stacey B.

CEO

> "Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507)

DS

Donna S.

CEO

> "The POS module was built on top of the existing jobs software, and does not always match the workflow for walking retail customers...."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893)

DP

Deepak P.

Owner

> "The mobile app makes it easy for our techs to update jobs in real-time."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

SS

Steven S.

owner

> "its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225)

MG

Matt G.

General Manager

> "I like the integration with payment processing and the mobile app."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

MG

Matt G.

General Manager

> "Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately,..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

SG

Sam G.

Owner

> "Keeping accurate service records and detailed job notes is a breeze!"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6308219)

WD

Warren D.

Senior Appliance Expert

> "The ordering process remains disorganized, and after the initial onboarding period, support has been minimal."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

WD

Warren D.

Senior Appliance Expert

> "What I appreciated most was the concept behind the software."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457)

RJ

Robert J.

Diagnostic technician

> "The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6313283)

KO

Kelly O.

Office Manager

> "They are very helpful and actually answer your phone calls or service tickets in a impressive, timely manner."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304)

MB

Max B.

Owner

> "It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6883496)

JP

Jake P.

Sales

> "sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904)

MG

Matt G.

General Manager

> "As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

SB

Susan B.

Office Manager

> "It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319)

SS

Steven S.

owner

> "I like service works but with every update my account gets worse."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225)

DS

David S.

President

> "It meets all of our needs as a service based Company."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150)

MY

MEL Y.

Service Managert

> "Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290554)

SB

Stacey B.

CEO

> "I love being able to customize our own invoices to show what we need it to for our business."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507)

SB

Susan B.

Office Manager

> "A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand;..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319)

KS

Kerry S.

Manager

> "I like the ability to create jobs and monitor the service history on the job."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512)

DF

Dana F.

Owner

> "Messaging constantly crashing. And now payroll is SO messed up"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___6819293)

MI

Marion I.

Owner

> "ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290490)

DS

Donna S.

CEO

> "There were multiple errors resulting in missing invoices. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893)

MF

Michael F.

Owner

> "The templated notifications are very good."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205)

LG

Luke G.

managing member

> "This company was great for the onboarding process, but when I had issues with the mobile app nothing was addressed."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790)

JH

Jennifer H.

Office Manager

> "it keeps peoples history of service together well"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6310392)

DO

David O.

Owner

> "Mad clients because their system stop sending out emails and text for a while."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358)

KO

Kelly O.

Office Manager

> "The cost compared to other providers is hands down the best value out there. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304)

SB

Susan B.

Office Manager

> "The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319)

DP

Deepak P.

Owner

> "Absolutely love how organized our team is now—ServiceWorks keeps us on track!"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

DO

David O.

Owner

> "Missing customer info, missing scheduleing stuff."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358)

DS

David S.

President

> "We made the switch to Service Works several years ago and it’s been a mostly positive experience."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150)

MG

Matt G.

General Manager

> "It is even more frustrating when I have to spend time proving the issues to tech support or the developers."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

DP

Deepak P.

Owner

> "They have an awesome support team ready to help in every way."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

LG

Luke G.

managing member

> "I did not even make it through the onboarding process, and they still refused to refund the payment."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790)

JP

Jake P.

Sales

> "Really went above and beyond for us to earn our business."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904)

DP

Deepak P.

Owner

> "A lot of times they go through system glitches."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

MY

MATT Y.

CLERK

> "DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299914)

MF

Michael F.

Owner

> "The emails and back end set up were the most challenging."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205)

RC

Rick C.

manager

> "Updating tickets are easy"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178)

MG

Matt G.

General Manager

> "In some instances, the problems never seem to get fixed."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898)

DP

Deepak P.

Owner

> "Customer support is responsive and helpful."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560)

NA

Nicole A.

Secretary

> "For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290457)

AF

Aubree F.

accounts receivable

> "We really like being able to invoice and schedule from the same program"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787)

BD

Brandon D.

lead tech

> "the moble app has issues with entering and deleteing items entered and has to be refreshed often"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706)

RC

Rick C.

manager

> "Easy to use schedule system and dashboard."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178)

DS

Dave S.

Secretary

> "App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___4852227)

MH

Moustafa H.

IT Field Tech

> "Dispatch and technicians were great in terms job postings and enrouting"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290533)

DO

David O.

Owner

> "Customer service was the worst of the worst."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358)

RM

Richard M.

President

> "The team at ServiceWorks are easy to deal with and very responsive."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779205)

PM

Patrick M.

Technical sales support

> "It removes jobs from search when there is a glitch."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290481)

KL

Kevin L.

Owner

> "It’s been great to grow with Service Works as they are learning the bin cleaning industry."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4936703)

SL

SONJA L.

PROJECT OFFICE MANAGER

> "The price of the service has increased and is not really justifiable for the services that are received. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527)

BD

Brandon D.

lead tech

> "easy to keep my calls in order and keep me on right track for day to day task"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706)

VC

Valerie C.

Appliance repair tech

> "They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290593)

JM

John M.

Associate Manager

> "Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290580)

PW

Price W.

Owner - Operator

> "They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4138082)

CQ

Cesar Q.

Bin cleaner

> "I like that everything can be managed in one spot."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___5015370)

MT

Mark T.

President

> "The poor accounting features."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6305917)

KS

Kerry S.

Manager

> "I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512)

HB

HEATHER B.

MANAGER

> "Lately we have had huge problems with inventory."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304678)

JR

Jim R.

Admin

> "Tech support is decent although communication could be better."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624)

AN

Audrey N.

Owner

> "The onboarding was terrible; the communications were awful; after letting multiple people know the program was not a good fit we..."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4673628)

TB

Trish B.

owner

> "Enjoy having a cloud based system which give us more flexibility in how we run our business."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249)

NO

NICOLE O.

OFFICE MANAGER

> "THE TRAINING, THE SUPPORT STAFF AND THE \[sensitive content hidden\] OF OPERATIONS THEY ARE ALL A JOKE!"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301275)

SL

SONJA L.

PROJECT OFFICE MANAGER

> "The program is very easy to use."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527)

SL

SONJA L.

PROJECT OFFICE MANAGER

> "There is a lack of consistency."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527)

JR

Jim R.

Admin

> "Fairly easy to use."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624)

TB

Trish B.

owner

> "This makes it impossible to use the accounting functions in ServiceWorks. "

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249)

JR

Jim R.

Admin

> "Easy to train new employees to use."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624)

BS

Blake S.

owner

> "I also cannot see all my customers on a map; which is key to understanding my business."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4104292)

ND

Nicola D.

Service technician

> "Easy to use straight forward and functions as it should"

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299196)

SC

Steve C.

owner/operator

> "it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now."

[See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4126479)

[View Reviews](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

KH

Kurt H.

Customer service rep

> "Between scheduling, routing, customer communication, invoicing, and reporting tools, it has become an important part of keeping our business..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150698)

DR

David R.

Owner

> "I am able to set up customer payments the way the customer, and company, want and the system take care of the rest. Because this isn't the..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7151064)

EM

Engel M.

sales agent

> "I liked being able to easily review customer accounts, service history, scheduling, technician notes, recurring services, invoicing, and..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150700)

SR

Shannon R.

Administrative Assistant

> "Every time you link or unlink an account, you have to move an invoice & then get 3 invoice numbers instead of one & it can be extremely..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150330)

LS

Luis S.

Training and Quality

> "It helps streamline scheduling, routing, billing, and customer management, making daily operations more organized and efficient."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150617)

LC

Landon C.

Operations Coordinator

> "Switching between groups on the left side of the routes screen is always laggy, visual grouping often doesn't load without refreshing the..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150435)

LS

Luis S.

Training and Quality

> "The mobile app and automation features are especially useful for technicians and office staff. While there can occasionally be minor system..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150617)

AH

Angela H.

Dispatch Lead

> "However, these limitations are creating extra administrative work, slowing down reporting, and making it harder to make fast operational..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150679)

KH

Kurt H.

Customer service rep

> "It has helped improve scheduling, routing, invoicing, and customer management while keeping our operations organized and efficient."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150698)

TB

Tim B.

Owner

> "The cost of Field routes is the biggest con. Although it does everything we need it to do, we continue to have conversations about the..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150309)

KH

Kurt H.

Customer service rep

> "Overall, FieldRoutes is a solid investment for service companies looking for a dependable, feature-rich system that improves workflow,..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150698)

EN

Ethan N.

Owner

> "The software is not the most intuitive software, and it can be difficult at times to track down issues that arise in the system."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150501)

SG

Sylvia G.

Office Assistant

> "I appreciated how much time the automation features saved and how accessible important information was for both office staff and technicians...."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150420)

HE

Howard E.

Owner

> "Expensive, and it cost me money when a customer uses the system to send emails, texts, or calls to me... "

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150519)

KH

Kurt H.

Customer service rep

> "The routing and scheduling tools help keep everything organized and efficient, which saves time and improves customer service."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150698)

JH

Jenny H.

Customer Service Representative

> "It was way too condensed, way too surface level & in my opinion should be taught by people who actively use the program not the folks that..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7151487)

JE

Jennifer E.

Office Manager

> "Customer communication – Automatic appointment reminders, invoices, and service notifications save a lot of office time."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150406)

EM

Engel M.

sales agent

> "Some features also take multiple steps to complete, which can make certain tasks less efficient than they could be."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150700)

RT

Ryan T.

Director of Operations

> "Tracking products used, scheduling, invoicing, and features are all a breeze once you learn the system."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150482)

SG

Sylvia G.

Office Assistant

> "I also noticed that occasional updates or changes in the layout could make certain features harder to find at first."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150420)

IL

Isaac L.

Co-Owner

> "Home service is great for subscription models & this is what it provides for us well, so it fits our business and our needs to execute."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150455)

EN

Ethan N.

Owner

> "There were things promised to me during the onboarding process that never got delivered on, or were not what was explained to me when I was..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150501)

CC

Chris C.

Owner

> "The extra features, the stat tracking, the competitions, the support, the simplicity and just all of it."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150867)

CC

Chris C.

Owner

> "Quite expensive for small companies, I've been a small company, under 500 customers for a fee years now, and it's costing me about $364/mo."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150867)

DM

Dennis M.

President

> "If I could combine what I love about my old CRM into field routes and make it way more user-friendly, I would. And make a mint as well."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150367)

JC

Jose C.

owner

> "Makes it hard for custom, one-off jobs."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150825)

KH

Kurt H.

Customer service rep

> "The platform makes it easy to manage technicians, appointments, and customer information all in one place."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150698)

LC

Laura C.

Dispatch Specialist

> "The lagging when moving appointments has been problematic."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150673)

LM

Laura M.

Operations Manager

> "I love being able to customize employees' dashboards to fit their role in the company."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150434)

MT

Mathewe T.

Owner

> "The learning curve for using all of the Fieldroutes can seem daunting."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150498)

SG

Sylvia G.

Office Assistant

> "The automation features made it easier to stay on top of appointments and follow ups without missing important details."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150420)

LM

Laura M.

Operations Manager

> "There's a lot that the reporting can do, but there's a lot it's missing as well."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150434)

HK

Halene K.

OFFICE MANAGER

> "This program has simplified my day-to-day operations with my pest control company."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150521)

CL

Chloe L.

Customer Service Representative

> "I have worked with many scheduling platforms, similar to this, and they have always lacked proficiency."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150419)

RF

Renee F.

pest representive

> "Its easy to schedule appointments and add information to the appointment so tech can see what needs to be completed"

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150464)

IL

Isaac L.

Co-Owner

> "Customer support/service lacks at times."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150455)

LC

Landon C.

Operations Coordinator

> "It really helps us visualize our technicians' routes in a simple, intuitive way."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150435)

JR

Jace R.

Dispatcher

> "Auto optimizing is sometimes the worst."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150319)

DM

Donald M.

Sales Consultant

> "Overall, it is a very useful database that helps locate and find information on all of my customers."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150339)

JW

Jared W.

Owner

> "Not being able to run a business for three days because customer service won't get me back into my account after they have been paid is..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212)

QH

Quincey H.

owner operator pest control

> "very user friendly for me and the customers, it takes all the guess work out of it for me, it saves me money on a secretary right now until i..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150602)

PW

Philip W.

Office

> "the fact you prompted this review over the alert and task bar option so i had to complete it to do my job. If you want people to review you..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___5096175)

SS

Staci S.

Office Manager

> "We have only been using Field Routes since October 2025 and it has helped us Decrease the Office Staff."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150436)

SR

Shannon R.

Administrative Assistant

> "It was never really explained in any training forum."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150330)

LC

Laura C.

Dispatch Specialist

> "I wish there was intro to using the software classes so that new users can learn and train and use it to its full ability."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150673)

KR

Ken R.

owner

> "just the lack of support when its needed not two to three days later if they ever call back at all no one ever answers the phone"

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6592664)

DB

Daniel B.

Owner

> "Overall it's been great, decently fast response time when I've had issues, great for intended purpose for our residential services"

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150502)

GS

Gabriel S.

Partner

> "The product looks good and it has all the features you could want. But not having the proper training for them makes it all useless."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___6438021)

CL

Chloe L.

Customer Service Representative

> "With its quick response time, simple yet effective layout, and efficient organization it is the ideal platform."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150419)

JW

Jared W.

Owner

> "It's unfortunate because the software is awesome, albeit a little pricey, but customer service just ruins the experience for me."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212)

DB

Daniel B.

Owner

> "I've been on FieldRoutes for 10+ years and I've liked how seamless the sales process is for adding customers."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150502)

JW

Jared W.

Owner

> "I am currently looking at competitors because I am blown away by the lack of interest in their customers. "

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212)

LC

Laura C.

Dispatch Specialist

> "I like the rescheduling aspect of it, it makes relocating jobs a lot easier."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150673)

FC

Fabricio C.

Owner

> "Also customer info is terrible if something goes wrong outside "how I do this or that" Lastly, if you want out, they they weeks to give you..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981)

JK

Jason K.

Service Manager

> "FieldRoutes is user friendly, intuitive and multi-featured. Both the desktop and mobile app work smoothly"

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150382)

FC

Fabricio C.

Owner

> "They said they did but when I updated my email in the software, their accounting department didn't get updated Meanwhile, I lost customers..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981)

SR

Shannon R.

Administrative Assistant

> "I love the map features so we know we are not going out of the way & keeping all the routes right in line."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150330)

FC

Fabricio C.

Owner

> "On top of it all, they duplicate info AND FIELD ROUTES IS KNOWN FOR MAKING DIFFICULT TO TRANSFER TO A NEW SOFTWARE...."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981)

JC

Jay C.

Service Manager

> "Scheduling and features make my job easier to manage my Teams."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7151101)

GS

Gabriel S.

Partner

> "We were given no training WDO reports."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___6438021)

KJ

Kendall J.

Director of Operations

> "The layout I see on the computer, I want my smart phone to match."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150348)

LH

Lexi H.

Office manager

> "The app isn't as functional when trying to view or edit or search for customers."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4968023)

EM

Engel M.

sales agent

> "It improved efficiency throughout the day and simplified follow-ups and account management."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150700)

HP

Hannah P.

Owner/manager

> "This company has been in violation of its contract with me since the beginning of the contract. When I tried to resolve the issue, I was..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___5078357)

SG

Sylvia G.

Office Assistant

> "My overall experience with FieldRoutes has been positive because it helped make daily operations more organized and efficient."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150420)

JM

Justin M.

Technician

> "Their payment set up is very odd."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#SoftwareAdvice___6743056)

SG

Sylvia G.

Office Assistant

> "The system improved workflow and helped keep the business running more smoothly overall."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150420)

YB

Yudy B.

V.P

> "Credit card fees/Went down for 2 days/glitches sometimes."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6281096)

KH

Kurt H.

Customer service rep

> "The invoicing features are another huge benefit."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150698)

FC

Fabricio C.

Owner

> "They sent an email, now is functional but by then my access is locked out again9)"

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4978981)

MT

Mathewe T.

Owner

> "Since switching to Fieldroutes as our CRM, our day to day has run much smoother."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150498)

JW

Jared W.

Owner

> "Customer service is ridiculous. "

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___6317212)

LA

Lee A.

Field Manager

> "Its amazing how fast and easy I can set appointments and do all my scheduling!"

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150289)

BS

Brian S.

Owner

> "The thing that is the most frustrating to me is how this software still seems totally built for pestcontrol businesses, and if you aren't in..."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3766296)

VA

Victor A.

Owner

> "Great experience with FieldRoutes and if any issues, their customer service is top notch."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150370)

LH

Lexi H.

Office manager

> "We are a pest service industry that does not have subscriptions."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4968023)

DR

Daniel R.

Office Manager

> "I liked that i can scedule, ease of use, and do everything that saves me hours from the touch of my fingertips"

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150520)

DB

Dana B.

Administrative

> "We could have used a better set up with our services, contracts, etc."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___4813967)

QH

Quincey H.

owner operator pest control

> "training is awesome, learning how to work it is easy and my customers love how easy it is to navigate it on their in"

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___7150602)

TG

Tracy G.

Office Manager

> "The online customer portal continues to have ongoing issues - customer unable to access, unable to make online payments, etc."

[See full review](https://www.capterra.com/p/146076/FieldRoutes/#Capterra___3778502)

[View Reviews](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

## User interface

3.56 (115)

4.29 (400)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

ServiceWorks

Top features

39/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/183679/ServiceWorks/#features)

FieldRoutes

17/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/146076/FieldRoutes/#features)

### Recognition

ServiceWorks is recognized as a top-rated tool in 1 Capterra Shortlist reports

No recognitions have been awarded to FieldRoutes

### Deployment & support

ServiceWorks

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

FieldRoutes

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ServiceWorks

-   By Service Works
-   Located in United States
-   Founded in 2015

FieldRoutes

-   By ServiceTitan
-   Located in United States
-   Founded in 2012

## Popular Comparisons

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

vs

[Calendly](https://www.capterra.com/p/148036/Calendly/)[4.67 (4,098)](https://www.capterra.com/p/148036/Calendly/reviews/)

$948/year

Price

$10/month

3.6

Features

4.5

3.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/148036-183679/Calendly-vs-ServiceWorks)

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.29 (400)](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

vs

[Briostack](https://www.capterra.com/p/160267/Briostack/)[4.00 (71)](https://www.capterra.com/p/160267/Briostack/reviews/)

$350/month

Price

$50/month

4.1

Features

3.9

4.2

Ease of Use

3.9

[View full comparison](https://www.capterra.com/compare/146076-160267/FieldRoutes-vs-Briostack)

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

$948/year

Price

$39/month

3.6

Features

4.3

3.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-183679/Jobber-vs-ServiceWorks)

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.29 (400)](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

vs

[PestPac](https://www.capterra.com/p/23130/PestPac/)[3.89 (255)](https://www.capterra.com/p/23130/PestPac/reviews/)

$350/month

Price

$1

4.1

Features

3.9

4.2

Ease of Use

3.6

[View full comparison](https://www.capterra.com/compare/23130-146076/PestPac-vs-FieldRoutes)

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

vs

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

$948/year

Price

$79/month

3.6

Features

4.5

3.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/140363-183679/HouseCall-Pro-vs-ServiceWorks)

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.29 (400)](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

vs

[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)[4.83 (276)](https://www.capterra.com/p/130290/GorillaDesk/reviews/)

$350/month

Price

$49/month

4.1

Features

4.6

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/130290-146076/GorillaDesk-vs-FieldRoutes)

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

vs

[Commusoft](https://www.capterra.com/p/149651/Commusoft/)[4.74 (209)](https://www.capterra.com/p/149651/Commusoft/reviews/)

$948/year

Price

Contact vendor for pricing

3.6

Features

4.6

3.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/149651-183679/Commusoft-vs-ServiceWorks)

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.29 (400)](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

vs

[RealGreen](https://www.capterra.com/p/78106/Service-Assistant/)[3.90 (148)](https://www.capterra.com/p/78106/Service-Assistant/reviews/)

$350/month

Price

$199/month

4.1

Features

3.9

4.2

Ease of Use

3.9

[View full comparison](https://www.capterra.com/compare/78106-146076/Service-Assistant-vs-FieldRoutes)

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

vs

[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.42 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/)

$948/year

Price

$60/month

3.6

Features

4.1

3.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/122541-183679/Kickserv-vs-ServiceWorks)

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.29 (400)](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

vs

[EviSane](https://www.capterra.com/p/179537/EviSane/) [4.86 (35)](https://www.capterra.com/p/179537/EviSane/reviews/)

$350/month

Price

€29.9/month

4.1

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/146076-179537/FieldRoutes-vs-EviSane)

[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

vs

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.59 (445)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

$948/year

Price

Contact vendor for pricing

3.6

Features

4.4

3.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/153475-183679/FieldPulse-vs-ServiceWorks)

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.29 (400)](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

$350/month

Price

$39/month

4.1

Features

4.3

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-146076/Jobber-vs-FieldRoutes)