# Compare Lucidchart vs Salesforce Platform 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Lucidchart and Salesforce Platform based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/146136-268338/Lucidchart-vs-App-Cloud --- # Lucidchart vs Salesforce Platform Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LucidchartSalesforce Platform2/4 selected [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[4.5 (2,246)](https://www.capterra.com/p/146136/Lucidchart/reviews/) [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[4.4 (392)](https://www.capterra.com/p/268338/App-Cloud/reviews/) [## Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[4.5 (2,246)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting Price $9.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,246 reviews](#user-reviews) Positive 2,128 Neutral 94 Negative 24 [## Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[4.4 (392)](https://www.capterra.com/p/268338/App-Cloud/reviews/) Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [392 reviews](#user-reviews) Positive 348 Neutral 32 Negative 12 ## Summary * * * Key features rated by users Features selected based on 8,779 reviews from workflow management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Customizable Reports NA Task Management NA Commenting/Notes 4.2 Customizable Fields NA Real-Time Data 4.4 \--%Fit Missing features Feature ratings Customizable Reports NA Task Management 4.3 Commenting/Notes NA Customizable Fields 4.4 Real-Time Data NA User satisfaction User satisfaction 4.5 User reviews[2,246](https://www.capterra.com/p/146136/Lucidchart/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.4 Customer support 4.3 User satisfaction 4.4 User reviews[392](https://www.capterra.com/p/268338/App-Cloud/reviews/) Ease of use 4.0 Functionality 4.4 Value for money 4.0 Customer support 4.0 Price starts from Price starts from $9Flat Rate, Per Month - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for Lucidchart is used by engineering teams, project managers, product and UX designers, IT professionals, operations staff, HR departments, finance teams, executives, and sales and marketing personnel. Best for With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy. ## User reviews Pros & cons BY Brian Y. Visa Consulting Specialist > "The templates in-built, linkable diagrams and the comment option ensure that the lawyers, clients and operational staff are always on track without..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7057710) François P. CTO > "Their customer retention people are aggravating to deal with while trying to close the account and be reimbursed for services not used." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7086034) IS Ignacio S. Real Estate Agent > "Users like Lucidchart's wide library of templates and straightforward design capabilities enjoy how quick and easy it is to quickly create customized..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7019920) SK Sandeep K. Technical Architect > "UML is not fully compatible. Whenever a new UML diagram needs to be built , it does not support all the syntax , which is very much painful experience." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6856097) Annpurna S. Marketing Data Ops Lead > "From an Anaplan and Data Operations perspective, it’s extremely helpful for mapping account hierarchies, data flows between systems (Salesforce,..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7088302) OT Olivia T. Student > "It felt like I could only make 3 diagrams at a time and there's a limit to how many shapes I can use." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6793195) LW Laura W. Marketing Coordinator > "The template library is rich and it can be used to visualize complicated event processes fast so that the whole team can easily interpret the plan." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7096081) CH Chloe H. Fractional COO > "Sometimes I felt limited by the way the shapes are able to be edited and there are issues with requiring guest users to create accounts... slowing down..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6577027) Annpurna S. Marketing Data Ops Lead > "From an Anaplan and Data Operations standpoint, it helps bridge the gap between technical and non-technical teams by making workflows and dependencies..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7088302) BG Bekee G. Developer, Consultant > "I am trying to remember if it has templates to kickstart a project, but I found the implementation of creating unique wireframes/screens to be..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6267902) MM Manuela M. Interior Designer > "Lucidchart has a great collection of shapes and other diagramming tools making ot possible to create visualization diagrams for any process despite..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6840029) VR Verified Reviewer Salesforce Application Administrator > "Not sure if it was browser related, but navigation of click & drag instead of scrolling gets tedious on larger diagrams" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7000960) JM Jack M. Finance Associate > "It’s intuitive — you can include and move around shapes, adjust layouts quickly, and it feels smooth. Plus, working with others is easily done since..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6865490) IB Iordan B. Technical Program Manager > "The search option didn't seem to work where I was looking for say a specific visual with text" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6830191) BY Brian Y. Visa Consulting Specialist > "I like the way Lucidchart enables me to draw process flow of visas in a fast manner." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7057710) VR Verified Reviewer Senior Staff Software Development Engineer > "Dragging the edges of object, or getting the arrows to connect properly, can also be tricky." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6864742) LG Laura G. Project Manager > "Lucidchart uses drag and drop technology for creating diagrams which saves us from the hassles of writing codes." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6771373) VR Verified Reviewer PhD researcher > "Also, i have noticed that the performance can slow down with larger or more complex diagrams, which can be a bit frustrating and impact productivity." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6390073) Alexa R. Brand Growth Intern > "It was the best platform to combine creative and analytical thinking into organized and structured templates that make my work easier to manage and..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6865239) BS Breezy S. Program Manager > "Double clicks to access a spelling error to allow for correction is sometimes clunky. " [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6864611) PP Prachi P. Senior Manager > "Excellent for basic diagramming, and the integration with Confluence makes it very useful for creating comprehensive documentation." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7100145) GP Gerald P. Sr. Salesforce Developer > "I don't love the auto-included conditional rules that come in on the templates." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6829664) LS Lindsey S. Director of Marketing Operations > "Lucidchart helped me build out our original user marketing for our startup, and present it to my CEO for feedback." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7047302) NP Nicolas P. Cloud Engineer > "At first the UI for the folders it's a bit confusing, it gets some getting used to." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6858441) Annpurna S. Marketing Data Ops Lead > "This has been especially valuable when aligning with stakeholders, onboarding new team members, and explaining technical concepts to non-technical..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7088302) JM Jack M. Finance Associate > "It can be hard to handle large layouts as cleanly as I'd like." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6865490) YS Yatharth S. DevOps Engineer > "I especially appreciated the wide range of pre-built templates and drag-and-drop elements you have on stack, that makes diagramming quick and efficient." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6835150) LH Liam H. HR Onboarding Advisor > "Sometimes I feel it can be a little bit fiddley to use the product like when inserting lines, I'd need to zoom in to get them where I wanted them" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6487347) Annpurna S. Marketing Data Ops Lead > "What we liked most about Lucidchart is how easily it allows us to visualize complex systems and processes." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7088302) SN Surya N. Solutions Architect > "It unnecessarily puts bends in the connectors. " [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6851310) Kevin J. Operations Project Coordinator > "Lucidchart offers enhanced data security features which help us to securely work on our data when creating diagrams." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6840818) GT Gary T. Solutions Architect > "Large, complex diagrams can sometimes cause lag or slow performance, especially multiple users are working on them." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6752331) ES Elamathi S. Software Development Engineer II > "I'd like that we can collaborate and add both the design systems and the flows in one place so that we can work out a feature/epic in one place." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6829601) DB Dennis B. HR Manager > "The free plan is very limited, which makes it hard to get much done without upgrading." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6858880) PS Pereira S. Informatics Engineer > "In addition to the incredible diagramming capabilities, LucidChart has also integrated with AI to allow us create complex systems and visualise..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6686046) MA Mohammad A. Consultant > "Sometimes the chart becomes too bulky and quite difficult to manage." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6763812) VR Verified Reviewer Sales Tools Optimization Specialist > "It allows me to create really robust process maps, that's my main use case for that. Since I learned how to use it, every time I talk to with somebody..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6557051) AT Aleksandra T. Designer > "they blatantly lie about the price on their services and they are impossible to cancel." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6811111) HK Heather K. Technical Learning Partner > "It’s really user friendly and makes it really ways to make professional flow charts and architecture diagrams with the simple drag and drop..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6805978) ER Eduardo R. Staff Product Manager > "Sometimes can be hard to find what you need, especially if you have too many charts." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6837620) VR Verified Reviewer Senior Frontend Engineer. > "It is web browser based, which enables me use it for my diagramming needs on any desktop device without first installing software." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6591870) CB Charlie B. Senior Consultant > "A bit difficult to integrate into other platforms." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6840485) AB Abhishek B. Principal Developer > "The ability to link diagrams to external data sources like Google Sheets and Excel is a powerful feature." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6829761) OT Olivia T. Student > "The free version of Lucidchart is very limiting." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6793195) FY Faz Y. EMEA Product Manager > "We replaced diagrams.co with Lucid chart because of it's greater range of features and team collab was superior." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___7082137) VR Verified Reviewer PhD researcher > "one area that I think could be improved is the user interface because at some times it feels cluttered and overwhelming." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6390073) VR Verified Reviewer Alignment Director > "The bests part are it being a cloud platform with excellent response, robust features, and the ability to share/embed." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6829598) AIZ Agha Imran Z. COO > "It was hard to navigate through the free trial and particularly to use with multiple users in the same organization." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6248182) PS Pereira S. Informatics Engineer > "This platform support a wide range of diagrams and thus allow us to create technical and complex diagrams such as network diagrams , mind maps and..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6686046) KK Kate K. CRM Consultant > "I always accidentally click it instead of the shape library." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6840573) VM Valentina M. Sales and Marketing Manager > "With Lucidchart, we no longer do things blindly but instead, we create clear visual diagrams that help us to see what we are doing and how we are..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6853819) AM Ashley M. Office Manager > "There's really nothing to like "least, but if I had to, occasionally, my boxes don't copy over correctly (that could be user error)" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6301400) PS Pereira S. Informatics Engineer > "I love that it is cloud based hence allow us to create, edit and visualize diagrams from anywhere using any device that is connected to the internet." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6686046) SM Sean M. Client Lead > "Could be a user error, but several of us on my team are interrupted by navigating away and then trying to come back to it." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6330324) Zack R. Public Relations Specialist > "With even a drag and drop function, it has been so effortless to connect available shapes to come up with the perfect diagram that we need." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6769862) AT Aleksandra T. Designer > "I cannot rely on the company that rips its customers." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6811111) MC Melody C. Software Engineer > "Creating blocks, editing text, and customizing the visualization of charts is very intuitive." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6835485) BB Brian B. Software developer > "some features and options are hidden in menus or completely unavailable" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6754048) Chuck K. Software Engineer > "Lucid has a lot of flexibility, offers a wide variety of shapes to use, and makes it easy to quickly create a variety of charts and diagrams." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6881685) RN Ram N. Software Engineer > "Lucidchart icons are sometimes difficult to navigate." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6322802) PS Pereira S. Informatics Engineer > "LucidChart enable us to collaborate on realtime which enable us to work on projects collectively without any hitches or regardless of our locations." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6686046) AG Alex G. Software Support > "Some functionality isn't available and pricing isn't favorable." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6422019) DB Dennis B. HR Manager > "I’ve been using Lucidchart to create flowcharts, process maps, and org charts, and it’s been a huge time-saver." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6858880) SM Salina M. Director > "The costs of the paid version/ It was not value for money for the amount of charts i was making" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6582495) FA Frank A. On Site Technician > "When designing network maps for the first time it didn't take me long to find out how to get new icons and my first one finished in under 2 hours." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6838846) SR Sam R. Business and Data Analyst > "However, it's user experience can be made frustrating when trying to do some simple diagram tasks." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6461472) AH Aaron H. Sales and Inventory Analyst > "Allows me to document processes and share with the team to properly divide roles by customers on our team, which has been huge!" [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6449248) JW Joe W. CEO > "For such a simple tool, this is way more expensive than it needs to be." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6784352) VR Verified Reviewer Data Scientist > "I can jump in, sketch out a system or flowchart in minutes, and share it with my team without any friction." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6869411) VR Verified Reviewer Product Owner > "Also, sometimes when I am moving the objects, the lines/connectors/links between those objects mess up completely and I end up doing a lot of..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___4729199) MM Manuela M. Interior Designer > "As an Interior Designer, Lucidchart's powerful diagramming features has given me the most successful experience when creating diagrams." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6840029) IA Isaac A. Data Analyst > "The only negative point that I must highlight about this tool is that it has certain functions that some new users (like me when I started) are not..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___4786619) VM Valentina M. Sales and Marketing Manager > "Lucidchart has a drag and drop diagramming editor which makes it effortless to build diagrams." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6853819) VR Verified Reviewer Compliance Specialist > "The slide creation feature is a little clunky and can be frustrating when trying to edit and add to the stuff already there." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___4955507) JF Joe F. Associate Professor of Law > "Lucidchart allows us to use intelligent tools to create diagrams and charts which has been a key game changer." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6507864) VR Verified Reviewer Product Owner > "I don't have many negatives about this software but one major limitation with Lucidchart is that there is no desktop app available, so you will always..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___4729199) Brandon E. Sales Specialist > "Each member of my team can contribute to data visualizations in real time thanks to Lucidchart's built-in collaboration features." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6250769) Jonathan Javier A. Intern in the IT department > "LucidChart's limited customization possibilities for diagram components are among its main flaws." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___4773906) VR Verified Reviewer Director > "We love what we can do with it to illustrate complex processes, and we love that it integrates with other systems we use." [See full review](https://www.capterra.com/p/146136/Lucidchart/#Capterra___6864506) LM Lorena M. BD Manager > "Unfortunately, for few months I forgot to cancel my subscription. Once I had cancelled my subscription, I thought that was the end of charges to my..." [See full review](https://www.capterra.com/p/146136/Lucidchart/#SoftwareAdvice___4905073) [View Reviews](https://www.capterra.com/p/146136/Lucidchart/reviews/) Dionne Joy M. Service Hub Representative > "You can tailor almost every part of the system — workflows, dashboards, automations, and even entire apps, without needing deep..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7069702) SK Sagar K. Sales Mangaer > "Maybe it's just the provision for my firm, but I see too many frequent updates - and it sometimes messes with my work - wherein the..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7039628) LB Logan B. Owner > "Salesforce is an incredible tool for marketing managers who want to create and monitor campaigns to enable salespeople to work out..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7078533) VR Verified Reviewer New Business Representative > "A bit slow when loading reports as times and I also think it's a bit on the pricier side, but that is to be expected with a premium..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7056327) JOIA W. Owner - Licensed Advisor > "The Salesforce Platform is highly valued for its user-friendly interface, extensive customization options, and integration..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7065480) TE Tina E. Membership Manager > "Instead, I had to rely on my team actively taking ownership of customer tickets, which doesn't usually happen." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7019602) MO Makenna O. Branch Office Administrator > "It has many features that help me in my workday and getting tasks done, and it has features that help me connect better with clients." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6780469) Gabriel K. Senior Marketing and Communications Specialist > "The learning curve is steep, especially for users who are adjacent to admin work rather than full-time CRM specialists." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7086183) CG Chelsea G. Engagement Officer > "Salesforce has been a great platform for hosting our customer relationship data and running reports, we have found it tricky to..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6832340) CG Chelsea G. Engagement Officer > "It can be tricky as there is so much room for customisation, sometimes features get lost and can be tricky to learn without a good..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6832340) YM Yahya M. Admin RD Consulting > "This comes with a high-learning curve and investment into the platform over the ability and ease to transfer to other platforms" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7046681) Dionne Joy M. Service Hub Representative > "The interface can feel overwhelming at first, especially for new users." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7069702) TE Tina E. Membership Manager > "We were able to track customer activity without having to check back with the legacy system." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7019602) AG Alyson G. Director of FPA > "The only thing I do not like is the integration with Google where you can only pull data every 4 hours, not continuously" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6724077) VR Verified Reviewer Senior Manager, Information Technology > "With Salesforce, we have a robust platform on which we can efficiently track the data and processes we need for any department." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6561229) Gabriel K. Senior Marketing and Communications Specialist > "Salesforce is not intuitive, and it is not lightweight." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7086183) CB Cameron B. Sales Manager > "The analytics it gives me as a sales leader allows me to forecast accurately and monitor my team's pipeline." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6561102) LR Lily R. Director > "Right now we cannot locate discount t details that are embedded within a task." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6845013) VR Verified Reviewer Admin Consultant > "He taught me all I know and I’ve been able to apply what I learned while getting my Administrator certification in many ways." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7114902) RT Ruki T. Sr. Sales Enablement Specialist > "It's a bit clunky and reports can take a while to load, especially if it includes a great amount of data." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6754757) Brandon C. Copywriter > "It significantly increased our organization and ultimately drove client retention, providing us the most value through retargeted..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6851385) HR Heather R. Records Specialist > "Salesforce can be challenging to navigate due to its layout and the lack of a visually appealing interface." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6647765) Gabriel K. Senior Marketing and Communications Specialist > "I don’t always enjoy using it day to day, but I recognize that in the right hands and with the right resources, it’s one of the most..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7086183) PL Phillip L. Demand Generation Manager > "We have multiple products and use our salesforce in a complex way so the downside is there really isn't a great way to integrate..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4848486) CC Cody C. CSR > "I have been using salesforce since 2019 and I have to say that this program is universal meaning you can have the same experience..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6828534) TH Tyler H. Sales Manager > "I could only think of one major issue I had with the product." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7055407) XL Xiang L. Director > "We use Salesforce platform to realize the large data flow and communication across different departments." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6647898) AS Alex S. Recruitment Sourcing Specialist > "The cons about Salesforce was how difficult it was to navigate the UI." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6577972) KU KARINA U. SDR > "We can easily organize tasks, set deadlines, and prioritize activities with just a few taps." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6414034) RN Ryan N. Sales Executive > "The cost of getting things set up the way you want them is large from both a time and monetary perspective" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6299518) AM Alan M. Business Development Executive > "Easy to monitor progress with prospects on salesforce and links well to other tools like Ringover." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6794069) ET Erin T. Sales Enablement > "The drag and drop feature is touchy when it comes to building reports and editing the field order in the filter section." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___5095454) Keplet S. Salesforce Consultant > "Regular updates and new features demonstrate Salesforce's commitment to innovation, ensuring the platform evolves with changing..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6353034) VR Verified Reviewer Technical Support Engineer > "It can be costly if you don't have an admin in house, or if you have a very complex business process you want to model in Salesforce." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4954831) Kenidra S. Content Moderator > "Using Salesforce to multitask while on a call was overall the best customer relations management app." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6874159) HG Henry G. CFO > "A lot of things are not intuitive and we always relied on third parties tech to fix issues, make adjustment and customizations." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6223506) VR Verified Reviewer Account Executive > "It's also great for development as it helps me learn." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7063371) EE Ethan E. Business Operations > "Backend set up an sometimes be somewhat clunky to use." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6440815) Brandon C. Copywriter > "My favorite part about SalesForce was how detailed the tracking was." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6851385) LF Laura F. Executive Director > "Sometimes it is difficult to get good reporting and dashboards set up and we need the assistance of SF trained specialists to..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6161935) RH Richelle H. Proposal Project Manager > "Salesforce makes staying on track with client follow up extremely efficient and seamless!" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6835407) VR Verified Reviewer Business Consultant > "I found merging contacts and tickets a bit tricky on salesforce" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4983591) SM Sean M. Marketing Manager > "Salesforce App Cloud is a comprehensive platform that offers a suite of tools designed for building, managing, and deploying..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6113225) CT Chetan T. Director, customer experience > "There has been a good effort with the "Lightning" interface for Salesforce, however given the nature of the platform it becomes..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3734131) OF Osman F. Marketing Support Manager > "The flexibility, adaptability, scalability that Salesforce have, I have seen how different business uses it and this allows for any..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6178430) PD Pam D. Associate Dean > "As a user who is not in there every day, the new lightening platform is awkward and difficult to find anything. " [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6160878) TE Tina E. Membership Manager > "The integration was smooth and straightforward." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7019602) VR Verified Reviewer CEO > "It was too expensive to make automation and further development of the platform." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6124582) SM Sean M. Marketing Manager > "Key strengths include its strong integration capabilities, allowing seamless connection with Salesforce's CRM and other third-party..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6113225) LA Lisa A. Company Director > "The price is the main aspect of Salesforce that I find objectionable. Because it is fairly expensive and every additional license..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3838171) NB Nathan B. Systems Admin > "Working with Salesforce was great, working within the complexities of the Salesforce framework require a ton of training. " [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6633549) EC Ethan C. Senior Accountant > "The learning curve is kind of big and it's a bit overwhelming at first." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6139320) DW Debra W. Fraud Investigator > "Very easy to find the data I need when looking up member information." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6789368) GS Grace S. L&D Specialist > "It can become a complicated admin mess." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___5047895) Keplet S. Salesforce Consultant > "Performance is generally reliable, with minimal downtime, although peak times can sometimes cause slowdowns." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6353034) CM Christian M. Agency Producer > "More bugs then features." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6081449) SM Sean M. Marketing Manager > "Overall, Salesforce App Cloud is an effective solution for enterprises looking to streamline their application development process,..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6113225) CM Christian M. Agency Producer > "I feel really bad for the developers who had to put their name on this app." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6081449) AT Adrianna T. Operations > "The variety and customization available for a complete CRM experience." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6566115) Megan B. Client Experience Process Coordinator > "The deployment process has been a bit difficult because of migrating files over from our previous application" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3572892) LR Lily R. Director > "I’m looking forward to continuing to build out more for the purposes of serving additional stakeholders." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6845013) VR Verified Reviewer Church Network Coordinator > "There can sometimes be glitches especially with third party integration." [See full review](https://www.capterra.com/p/268338/App-Cloud/#GetApp___3745169) EE Ethan E. Business Operations > "How it has helped us with organising the delivery portion of the business." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6440815) VR Verified Reviewer Technical Consultant > "It also isn't an out-of-the-box solution and requires an investment of time and money to get built." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3762155) LF Laura F. Executive Director > "We are deeply thankful to Salesforce generosity in providing a free platform to nonprofits in shaping the organization of data..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6161935) EU Eduardo U. Marketing Operations Manager > "SalesForce interface can be rather obtuse, and UI is not that friendly." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3826801) EB Eric B. Sr. Salesforce Administrator > "It's easy to setup, easy to use, and highly customizable to suit any business need. " [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6777273) TW Troy W. Software Engineer > "The main issues are ones that you'll encounter on any Web Application, it's just the give and take of having it be a web application..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___2856014) PL Phillip L. Demand Generation Manager > "It clearly services the needs of the sales team and I am able to adapt our marketing campaigns to fit into our complex system." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4848486) Tiago O. Field Engineer > "Some users have found the platform to be somewhat expensive, particularly for smaller businesses or startups." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4675143) MO Makenna O. Branch Office Administrator > "It keeps the main description clean and easy to decipher." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6780469) BP Binu P. Financial Accountant > "Connectivity to ERP was limited, i lost this due to contract cancellation" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3774080) EB Eric B. Sr. Salesforce Administrator > "It's a vast landscape of opportunities and continues to grow." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6777273) JS Jordan S. Bdm > "I don't like the set up" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4848533) MHS Mohammed Hareez S. Human Resource > "And the most I like about Salesforce platformers is easy to track notes for the customers" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6757644) SG Salvador G. Proyect Manager Team Lead > "Also having the classic / lightning both available is a bit annoying to troubleshoot." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3831493) KR Katie R. Insurance rep > "Overall The system is easy to navigate and provides a lot of information" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6763527) AW Austin W. Account Executive > "The tasks can get lost in the busyness of the platform." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3677458) EE Ethan E. Business Operations > "Salesforce is the best in class for the problems it solves for business." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6440815) Ada B. Cyber Anayst > "You have to buy additional features and sometime the tool is slow" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4151384) [View Reviews](https://www.capterra.com/p/268338/App-Cloud/reviews/) ## User interface 4.55 (2,246) [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) 4.37 (392) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Lucidchart Top features 17/36 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Approval Process Control - Business Process Automation - Calendar Management - Collaboration Tools - Commenting/Notes - Compliance Tracking - Customizable Dashboard - Customizable Fields - Customizable Reports - Data Import/Export - Document Management - Drag & Drop - Email Management - Forms Management - Generative AI - Graphical Workflow Editor - Mobile Access - Monitoring - No-Code - Progress Tracking - Project Workflow - Real-Time Data - Reporting/Analytics - Role-Based Permissions - Rules-Based Workflow - Search/Filter - Task Management - Template Management - Third-Party Integrations - Workflow Configuration [See all features](https://www.capterra.com/p/146136/Lucidchart/#features) Salesforce Platform 15/36 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Approval Process Control - Business Process Automation - Calendar Management - Collaboration Tools - Commenting/Notes - Compliance Tracking - Customizable Dashboard - Customizable Fields - Customizable Reports - Data Import/Export - Document Management - Drag & Drop - Email Management - Forms Management - Generative AI - Graphical Workflow Editor - Mobile Access - Monitoring - No-Code - Progress Tracking - Project Workflow - Real-Time Data - Reporting/Analytics - Role-Based Permissions - Rules-Based Workflow - Search/Filter - Task Management - Template Management - Third-Party Integrations - Workflow Configuration [See all features](https://www.capterra.com/p/268338/App-Cloud/#features) ### Recognition No recognitions have been awarded to Lucidchart No recognitions have been awarded to Salesforce Platform ### Deployment & support Lucidchart Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Salesforce Platform Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Lucidchart - By Lucid Software - Located in United States - Founded in 2010 Salesforce Platform - By Salesforce - Located in United States - Founded in 2003 ## 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