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ChangeGear vs NinjaOne: Which is a better fit?

Updated on January 26th, 2025
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Summary
Key features rated by users
Features selected based on 4,139 reviews from Help Desk users.
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
5.0
Prioritization
--
Performance Metrics
NA
Real-Time Notifications
NA
Alerts/Escalation
4.0
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.2
Prioritization
--
Performance Metrics
--
Real-Time Notifications
4.4
Alerts/Escalation
4.6
User satisfaction
4.0
User reviews51
Ease of use
3.9
Functionality
3.9
Value for money
4.0
Customer support
3.9
4.8
User reviews238
Ease of use
4.7
Functionality
4.5
Value for money
4.7
Customer support
4.7
Price starts from
/user
Yearly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

ChangeGear is a robust, enterprise solution for service and support management. We serve customers around the globe across healthcare, technology, energy, government, finance, manufacturing and more.

NinjaOne automates IT, empowering 20,000+ teams to boost productivity, reduce risks, and master IT management with ease and efficiency.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-08e8d8d1-9d7e-41ac-c458-08d994eeebe0
praveen K
systems engineer
4.0

Praveen K.: My name is Praveen, I work as a systems administrator. I rate four out five for ChangeGear. For more reviews like this, click below. So ChangeGear is a ticketing system software which is used by most of the organization. Before ChangeGear we have ServiceNow and HP Smart. The total cost of ownership for ChangeGear is low because of its low infrastructure need, and it is really good for mid and small organizations. It is very easy to install ChangeGear on a mid-level size of environment with a couple of servers for database and couple of servers for applications. So the total cost of ownership will be very less when compared to other ticketing system tools. The total cost of ownership and [inaudible 00:00:48], we can install this ChangeGear on the cloud. So right now most of the companies are moving to cloud, so the ChangeGear software will work both on on-prem and also on the cloud. This is one of the good thing that the latest version of the ChangeGear is providing.

How Capterra sources reviews
View all video reviews
Alec M
It Manager
4.0

Alec: My name is Alec. I'm a team manager of a real estate coaching company with multiple locations in the US reviewing NinjaOne and I currently give it a four out of five stars. Currently, we partner with a managed service provider that is using NinjaOne. They said it was really good, so we did a trial, decided to proceed forward with it, and we're really liking it. We're moving away from that MSP, so we're needing to bring everything in-house and have some of the similar tools so we can assist all of our employees. We chose NinjaOne because it's a very simple program to use. It allows us to manage all of our workstations, both Windows and Mac, running scripts that we might need to, install any applications remotely that we might need to. And it also has the service desk component so that we are able to work through tickets, show upper management how many support issues that are coming through, how we're resolving them, and just further support our department and the needs that we have. Onboarding is pretty straightforward. You just install the agents. There's a little setup on the ticket side just to get it customized how we would like it, but overall, the setup for Ninja is pretty simple and straightforward. I would recommend that you look at NinjaOne and compare it to other options out there and make sure that it meets your current needs as well as your future needs. Being an internal tool, there's not much need that we have for it for managing out the clients and things like that, but it is geared more towards a managed service provider, so make sure it meets all your requirements for that.

How Capterra sources reviews
View all video reviews
User interface
146239 video thumbnail}
1 Video
184229 video thumbnail}
1 Video
146239
5 screenshots
184229
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

ChangeGear

19/30
  • Access Controls/Permissions
  • Customer Database
  • Data Import/Export
  • Email Templates
  • Mobile App
  • Performance Metrics
  • Personalization
  • Real-Time Chat
  • Real-Time Notifications
  • Secure Data Storage
  • Surveys & Feedback
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customizable Branding
  • Customizable Fields
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Prioritization
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

NinjaOne

Top Features
24/30
Show Help Desk Software Features +

ChangeGear

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NinjaOne

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ChangeGear
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
NinjaOne
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ChangeGear
  • By ServiceAide
  • Located in United States
  • Founded in 2016
NinjaOne
  • By NinjaOne
  • Located in United States
  • Founded in 2013
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