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Leading global enterprises across all verticals and regions. SymphonyAI Enterprise IT customers include large enterprises and upper-mid market segment companies, as well as MSPs.
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I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things.
Configuration management module still needs some work done, could be in forthcoming releases. Not having Customizing / renaming field option is highly missed.
We enjoyed an excellent implementation experience. The implementation team was flexible in the approach to allow multiple methods of communicating requirements.
Integration is not proper sometime there is a lag.
Consulting and Implementation > Was great and admiring. The implementation and migration took 3 months overall.
I felt bit tricky to understand the commands but now I can explain all to my workers.
Ease of installation, ease of use, reliable, and works well for our ITIL process.
Employees love the ease of use in the portal. It's easy for them to order equipment before their first day, and FB does a good job of asset retrieval (saving us heaps of time internally).
Their neglicenge at providing me with a mailroom, put my comapnys compliance at risk and I'm still trying to figure out how to solve it -- if i cancel mysubscriptoin now I"ll probably make it worse.
Firstbase is very easy to use and implement. The team there is amazing to work with and has excellent customer service response.
Additionally, I purchased their Agent Tax Filling for Wyoming and they failed to present it on time.
They truly are a partner and not just a vendor. Amazing team, keep up the good work.
Since I have learned about Firstbase I have not had any type of inconvenience.
He provided us with an innovative solution to help equip remote and hybrid workers with useful tools to thrive in their roles.
I had a minor support issue but a manager called me personally to understand the problem and we worked it out.
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