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Summit vs Firstbase: Which is a better fit?

Updated on August 4th, 2024
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Summary
Key features rated by users
Features selected based on 2,536 reviews from IT Asset Management users.
% Fit
Not enough reviews
Feature ratings
Inventory Management
4.3
Asset Tracking
4.8
Support Ticket Management
5.0
Reporting/Analytics
4.0
Alerts/Notifications
--
% Fit
Missing features
Not enough reviews
Feature ratings
Inventory Management
4.6
Asset Tracking
4.6
Support Ticket Management
NA
Reporting/Analytics
4.3
Alerts/Notifications
--
User satisfaction
4.4
User reviews27
Ease of use
4.5
Functionality
4.5
Value for money
4.5
Customer support
4.1
4.5
User reviews10
Ease of use
4.6
Functionality
4.2
Value for money
4.2
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Leading global enterprises across all verticals and regions. SymphonyAI Enterprise IT customers include large enterprises and upper-mid market segment companies, as well as MSPs.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
146506
4 screenshots
No screenshots provided by vendor

Summit

Top Features
38/38
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode/Ticket Scanning
  • Change Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Maintenance Management
  • Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Reporting/Analytics
  • Requisition Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Task Management
  • Third-Party Integrations
  • User Management
  • Workflow Management
See All features
Hide IT Asset Management Software Features -

Firstbase

12/38
Show IT Asset Management Software Features +

Summit

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Firstbase

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Summit
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Firstbase
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Summit
  • By SymphonyAI Summit
  • Located in United States
  • Founded in 2011
Firstbase
  • By Firstbase
  • Located in United States
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