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Leading global enterprises across all verticals and regions. SymphonyAI Enterprise IT customers include large enterprises and upper-mid market segment companies, as well as MSPs.
By sysadmins, for sysadmins. Designed for small, medium, and large businesses in any industry — whether you manage 50 machines or 5000.
I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things.
Configuration management module still needs some work done, could be in forthcoming releases. Not having Customizing / renaming field option is highly missed.
We enjoyed an excellent implementation experience. The implementation team was flexible in the approach to allow multiple methods of communicating requirements.
Integration is not proper sometime there is a lag.
Consulting and Implementation > Was great and admiring. The implementation and migration took 3 months overall.
I felt bit tricky to understand the commands but now I can explain all to my workers.
Ease of installation, ease of use, reliable, and works well for our ITIL process.
Ease of use, simplicity, effectiveness. PDQ has nice video based how to dos and that was helpful.
I don't like how vague some of the error messages can be on deployment when it fails but these are usually Windows errors that PDQ is simply feeding back.
Love the map to show where your printers are. The auto install of printers is amazing and sinces with active Directory users and computers.
I had made a simple mistake which they found and then educated me on why it didn't work so I wouldn't make the same mistake.
This product is super easy to use. Most standard packages are already build for you (and every new update there is more) what can be super easy rolled out to a test machine and then production.
It also seems to have occasional hiccups in deploying to computers that are newer on the domain where it sees them on the list of targets, but fails to deploy to them, citing them as being offline.
I love the product, it's reliable, easy to use, robust features, and the support folks are great.
Hard to find a weakness with pdq inventory...so I won't list one.
Dan: My name is Dan. I am an application specialist at a company of over 1000 people, and I would give PDQ a five out of five. I use PDQ Inventory to monitor our applications and our computers and our production environment and testing environment. I use PDQ Deploy to deploy applications, deploy patches, uninstall applications, and do this either live on, demand, or to schedule deployments. My favorite things about PDQ is its intuitiveness. The moment you turn it on, you don't need a tutorial. You can start playing around with it and you can guess what the buttons are going to do, and that's pretty much what they're going to do. If you want to try more advanced features, even those are intuitive. Though if you want to add the scripting or more complex tasks, you have to look it up online. But their tutorial page is very well documented, and they have YouTube videos as well. Besides the intuitiveness and the documentation, their support staff is also very helpful. They're very technical and they don't waste your time. They go straight to problem and they offer solutions. If not, they investigate and they get back to you with solutions. One thing about PDQ Inventory and Deploy is that it's not a cloud solution, so it always requires VPN to be turned on by our remote computers. Although they do offer a different product, which is very similar to PDQ Deploy and Inventory, which is the cloud. I wish those functionalities would be integrated in PDQ Inventory and Deploy itself because I find that they're just redoing the same work for the cloud version, whereas the non-cloud version is already perfect. Adding the option to deploy from the cloud, I think would be a much better improvement to the main application itself.
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