Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Enterprise AI users, knowledge management professionals, contact centers, and companies utilizing GenAI solutions.
Quip is a tool that can help any team work faster and smarter.
This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization.
Inability to download and tag multiple files/gems at once.
It's great for our agents to feel empowered and have knowledge at their fingertips. It helps them daily to confidently give answers to our customers.
Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all.
They show a true willingness to help and have amazing expertise in knowledge management and provide best practices to ensure success.
Lack of a rating system is pretty unfortunate. Although I think that's coming in the future.
We've used Shelf for many years and it's been highly reliable. We've rarely needed support but when we have reached out, it's been excellent.
I can't say anything about negative sides of Shelf, because I have not seen it yet.
The employees at the company provide excellent recommendations, feedback and guidance. Awesome communication between users who are collaborating on the document, project or event.
Sometimes it is hard to undo your action for example by mistake if you delete anything in a doc, the normal undo command does not work.
I love quip as its the only good version controlled platform for taking notes that I have found in my industry experience of over 5 years. Its easy to create public/private versions.
I had to struggle to get the client to use the software as she and her team found the interface confusing and overwhelming in spots.
Quip has great integration, it's a great platform for project management and customer service is great.
Software and/or updates can sometimes be slow or laggy. Other than this, I can not think of any other problems we have ran into.
Best thing about this app is that it has a dark interface that allows flawless viewing also it supports all platforms.
It provides extremely limited options within files. If you try to ingest files from other sources it will not hold any formatting options.
Chris: Hi, I'm Chris. I'm a Content Strategist. I give Quip three out of five. For more reviews like this, click the link below. Before Quip, my team was largely using Outlook as a method of communication and collaboration. Quip's features helped us to improve our collaboration and working on projects at the same time. Some of the reasons why we chose Quip is because it works from the cloud. It allows us to add members to our team. We can assign permissions to them. We can collaborate in real time. We can also house internal documentation, such as style guides, all kinds of information that we want to keep within the team. Using Quip was very easy. Having worked with other applications, there was a lot of Quip's features that were very familiar to us. Being able to message with one another in chat, being able to share documents, being able to collaborate on those documents were all features that we enjoyed when we used Quip. For anyone considering Quip, I recommend making use of the documentation that Quip provides users so that you can better understand all of its features. One of the things that we discovered is that Quip has a lot of features to offer, and using that documentation that they provide made us aware of features that we wouldn't have known otherwise.
Prioritize real-user-identified key features according to your needs to find your best fit.
Shelf
Top FeaturesQuip
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: