--- title: "Compare Shelf vs Guru 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Shelf and Guru based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/146524-224830/Shelf-vs-Guru" page_type: "comparison" language: "en" --- # Shelf vs Guru Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ShelfGuru2/4 selected [Shelf](https://www.capterra.com/p/146524/Shelf/)[4.8 (106)](https://www.capterra.com/p/146524/Shelf/reviews/) [Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (640)](https://www.capterra.com/p/224830/Guru/reviews/) [## Shelf](https://www.capterra.com/p/146524/Shelf/)[4.8 (106)](https://www.capterra.com/p/146524/Shelf/reviews/) Starting Price $10.00/month Value-for-Money 4.8 Functionality 4.6 Ease of Use 4.8 Customer Service 5 Reviews Sentiment BD SG BD Based on [106 reviews](#user-reviews) Positive 104 Neutral 2 Negative 0 [## Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (640)](https://www.capterra.com/p/224830/Guru/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [640 reviews](#user-reviews) Positive 633 Neutral 3 Negative 4 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Happeo 4.6 (38) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### SysAid 4.5 (522) * * * Starting Price $89.00 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * Highest Rated ### Axero 4.5 (89) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,636 reviews from knowledge base software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 84%Fit High performer Feature ratings Knowledge Management 4.8 Content Library 5.0 Full Text Search 4.7 Document Storage 4.9 Knowledge Base Management 4.8 85%Fit High performer Feature ratings Knowledge Management 4.9 Content Library 4.8 Full Text Search 4.7 Document Storage 4.7 Knowledge Base Management 4.9 User satisfaction User satisfaction 4.8 User reviews[106](https://www.capterra.com/p/146524/Shelf/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.8 Customer support 5.0 User satisfaction 4.8 User reviews[640](https://www.capterra.com/p/224830/Guru/reviews/) Ease of use 4.8 Functionality 4.8 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $10Per Feature, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Enterprise CX, CS & contact center leaders, knowledge managers, and AI/data teams deploying GenAI, copilots, and AI agents that require accurate, governed knowledge. Best for Enterprise and upper-mid-market businesses in technology, healthcare, financial services, retail, manufacturing, education, logistics, insurance, and nonprofits. ## User reviews Pros & cons BD Brandon D. Training and Knowledge Manager > "Shelf has allowed our team to have a single location where our advisors are able to access all the information necessary to help customers when..." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___6049652) CT Carla T. Training and Quality Manager > "Copy and paste can sometimes be a little tricky if documents are being copied from external sources." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___6047011) SG Sean G. Operations Director for Underwriting and Contact Center > "The introduction of new features like Search Copilot and Content Intelligence has dramatically increased our agents abilities to quickly answer..." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___6382469) KT Karianne T. Competence & Quality Manager > "That is not good enough for us so we have started to use the category-function for assignee different document to different..." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___4516432) BD Brandon D. Training and Knowledge Manager > "We have seen improvements in a number of metrics since the implementation of this tool which I believe Shelf has played a large role in." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___6049652) AW Annie W. Associate Manager, Call Center Technology > "Lacks robust and in-depth reporting in GUI without the requirement of pulling APIs." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___4705050) AA Abbie A. Knowledge Management Specialist > "Libraries, folders, permissions, taxonomy all work really well and allow us to create a strong one source of truth for our staff." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___4563252) AB Andy B. Customer Relations Manager > "UX - really dislike the colour for some reason." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___6046093) BD Brandon D. Training and Knowledge Manager > "My favorite part of Shelf is the announcements option." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___6049652) LJ Lotta J. Training Coordinator and Instructional E-leardning designer > "Please fix the table design. When you try to edit a table, the popup for "add more rows "etc always appears in the box you are suppose to add..." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___2543477) MK Maiju K. Development & Training Specialist > "Now our instructions are actually up to date thanks to the feedback option: it used to take forever to update them, but now that the agents are..." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___4470702) IJ Ian J. Training Specialist > "Shelf is very resource intensive, which makes sense as it's got a lot of content and data it has to read and process, but this also makes..." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___2845502) SG Sean G. Operations Director for Underwriting and Contact Center > "Seamless integration with our contact center solution" [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___6382469) WB William B. Quality Assurance Specialist > "The issue i have is Shelf may have issues recognizing certain formats such as some PDFs, Excel." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___2593004) CB Craig B. Customer experience specialist > "I wasnt involved in the decision making or any of the fiances, but from an admin point of view and content Creation i had nothing but a good..." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___6046510) JO Jared O. WFO Supervisor > "We tried this and the window would be to small or to big, causing the agents frustration when answering calls." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___2505667) VL Vincent L. Business Intelligence > "The software allows for quick search and categorization of all our files and information." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___4483440) JO Jared O. WFO Supervisor > "The only issue ive had with the software would be, my agents didn't care to much for the intergration with NiCE Incontact." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___2505667) HF Helen F. Managing Partner > "It helps us support our worldwide consulting team such that those in other time zones can learn and leverage learnings." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___4547113) MG Matias G. RN > "not the prettiest to look at and sometimes you can have too may categories" [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___3015956) PM Philip M. Training and Quality Analyst > "It's great for our agents to feel empowered and have knowledge at their fingertips." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___6046259) AW Annie W. Associate Manager, Call Center Technology > "Lacks robust and in-depth reporting in GUI without the requirement of pulling APIs." [See full review](https://www.capterra.com/p/146524/Shelf/#Capterra___4705050) [View Reviews](https://www.capterra.com/p/146524/Shelf/reviews/) DF Daniel F. Support Advisor > "Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6795519) Mohd A. software engineer > "The only downside is that competition for some projects can be high, especially for new freelancers." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7186591) Keri H. Sr Partner Services Representative > "My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6674865) SA Sev A. Artist Support > "This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) JT Jericho T. Corporate Travel Consultant - Customer Care Support > "A platform that enables our team to get the information we need and to answer our client's queries, to know more information about our tools and process, and..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6499831) JL Jandolf L. Customer Care > "I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6561504) GS Glacie S. Customer Service Representative > "GURU makes it easier for us to easily locate the information we needed, and at the same time, we can minimize it so it stays open even if we are on a different..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6780762) PAY Patricia Anne Y. Customer Care - Team Leader > "There are instances where the search bar doesn't display the exact article that I need to process our client's request." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6514264) SA Sev A. Artist Support > "Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) AR Albert R. Customer Service Expert > "Sorting and filtering can sometimes be difficult once the amount of information you have stored in Guru becomes a lot." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6784587) SA Sev A. Artist Support > "Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) AV Anastassiya V. Support Associate > "Honestly I don't have anything that I particularly don't like, its mostly the field of my job that makes guru cards, for example, a bit irrelevant sometimes..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555482) JJ Jomar J. Core Support Team lead > "Guru has been our longest knowledge base system, and the experience has been amazing there are aspects that can be improved but over all it helped us navigate..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6861687) AP Antonia P. Customer Support Associate > "I think that if notifications aren't well tailored, they can sometimes feel overwhelming and sometimes the app load slowly." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6588551) Mohd A. software engineer > "The platform is easy to use, payments are reliable, and I've been able to connect with genuine clients. Once my profile was established, finding quality..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7186591) KS Kyra S. Operations Enablement Analyst > "I don't like that there aren't quick how-to resources EASILY available to all users (e.g., to learn how to get the best use of Ask Guru)" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6655253) MR Mubtasim R. Senior Specialist, Developer Support > "Provides quick access to card edits, setting up reviews for cards and creating favourite card lists." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6831005) FM Fabrizio M. Technical Support Engineer III > "It was sometimes very picky when returning search results, you had to be very specific to get the articles you were looking for." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6800560) JJI John Jaylen I. Customer Service Representative > "The collaborative features also help ensure that knowledge is continuously updated and accessible to everyone. While there are a few areas where customization..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036) MM Matheus M. Customer Support Contractor > "Loading times can hinder the workflow when you are facing a busy day." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6660528) DL Daniel L. Customer Support > "You can select many cards at the same and spread and not check one-by-one, you can grouo them, you can favorite, and the search option is very effiecient." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6656132) MI Merlyn I. Customer Service > "system issues, error in updates, cracked data or inaccessible data" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595105) JJI John Jaylen I. Customer Service Representative > "Additionally, I appreciate how the platform encourages consistent knowledge management, ensuring that everyone on the team has access to accurate, up-to-date..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036) JAD Jarod Andre D. Customer service representative > "less organized tables and hard to navigate when you locate the exact card" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6497852) JoB João B. Customer Support Specialist > "Reading the updates when a Guru is updated and with the new or altered content highlighted, makes it much easier when we need to always be up to date." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6661363) WR Wildred R. Trainer > "When looking for a Guru article that has been deleted, nothing comes up, you have to investigate with a superior to find out the article was deleted, maybe..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6279828) MI Muminah I. Account Manager > "The browser extension and Slack integration are standout features that make knowledge truly accessible “in the flow of work.”" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6823116) UAV Umang Atul V. Client Experience > "Unreliability sometimes because of unverified articles." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163) BO Benmarlowe O. Associate Manager > "It's allows us to save time and effective search for knowledge based information conveniently without the hassle." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6560068) LL Lamarr L. Customer Success Manager > "If you don’t keep it clean, things can get cluttered fast." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6827849) Diana M. Demand Team Lead > "It keeps processes, scripts, and SOPs in one place, which saves time and ensures everyone is aligned." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6863280) UAV Umang Atul V. Client Experience > "poor search for keywords used" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163) RM Rafael M. Customer Support Advisor > "I love the way Guru allows users to see the information with images and full explanations of examples." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6801611) MF Matthew F. Senior Account Manager > "Sometimes it is a pain when I'm on a webpage where I need to enter a lot of data and need to use a Guru card for a guide or reference and the Guru card blocks..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5039022) SD Steve D. Broker > "I would have to constantly look for support put in tickets, but it makes it very easy cause we're in real estate and it is built to be in compliance with our..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6807601) WG Will G. Professional Services Delivery Manager > "This means I need to rethink the organizational structure of cards to ensure a ton of information doesn't end up in a single folder making it difficult to..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6015715) KS Krishna S. Technical support agent > "Guru is excellent at centralizing and organizing business knowledge, which can greatly improve teamwork and productivity. Because the platform offers mobile..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979) VR Verified Reviewer Sr. Sales Enablement Lead > "The folders and linking cards can feel clunky and difficult to navigate, so our users use it more like a search engine." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6322646) MI Muhammad I. Team Leader > "Guru Is One of Most Relevant Application which we use as we have stored all the updates and information related to process/Product, Which is very good and helps..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5065298) AMM Aelijah Matthew M. Customer Service Representative > "Some articles published are incomplete and has dead ends." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6598148) DP Daniel P. Customer Success Manager > "The ability to centralize our documentation and easily collaborate on projects has boosted productivity and reduced redundancy. Despite a few initial setup..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6406817) JS Joao S. Customer Service Representative > "It's hard to understand how to use the AI, I tried to understand how to use or at least understand why I couldn't use but to no avail." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7002959) JJI John Jaylen I. Customer Service Representative > "The ability to create, update, and access knowledge articles easily makes collaboration efficient." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036) PE Princess E. Customer Operations Adviser > "the drag and drop down, when you have to click to drop down before you access and information, makes it harder to spot of an information quickly." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6250235) MI Muhammad I. Team Leader > "This helps to grab knowledge and information related to product and process which is updated, This also makes the process ease in getting the information, Where..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5065298) SR Senya R. Sr. Director > "Somewhat not too intuitive." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7044923) WR Wildred R. Trainer > "Organization ( every article is very organized and makes sense throughout the reading process) If you heart an article it automatically will prompt you to save..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6279828) VR Verified Reviewer Customer Success Specialist > "Not the best organization in terms of UI and knowledge" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6664517) Diana V. Business Process Operations Administrator > "We have captured processes for all departments including the IT department and this has proven essential as our company grows it helps to have our processes..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6396926) AS Aman S. Team Lead > "Sometimes they may not be helpful if the information is outdated, incomplete, or difficult to navigate, leading to potential inefficiencies and frustrations in..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6367275) BS Brenda S. Customer Support > "It helps me clearly handle any problem I face with customer support, making the process simple and stress-free" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7003075) KV Khatrina V. Email Advisor > "These issues further complicate an already stressful working environment." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6559363) JS Jonathan S. Account Manager > "A Better layout in my estimation should be a Netflix style gallery of cards - two rows, one row on top 5 most searched cards for easy access, second row 5..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5048406) AM Anthony M. Training Lead, Knowledge Management > "The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847) AR Albert R. Customer Service Expert > "Overall, Guru has solved a large area of our business in storing and organizing company information." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6784587) MM Meghan M. Brand strategy > "The knowledge trigger features usually dont work too well for my team it might be a temporary issue but we never seem to use the feature anyway." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5048262) AM Anthony M. Training Lead, Knowledge Management > "Guru's analytics options provide extremely helpful insight into usage and knowledge gaps that have helped my company propel initiatives forward to help..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847) Victoria B. Property Manager > "It's not as easy to format as a Google Document." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6660204) JRF Jaf Roland F. Agent > "what I like the most using Guru is the internal guidance to execute a process flawlessly related to solve a situation." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6658869) KS Krishna S. Technical support agent > "It can be somewhat pricey, particularly for newer or smaller companies, as the price may be too much to cover on a limited budget." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979) GB Graham B. Client Success Manager > "Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6454585) GL Gabriel L. CSR > "The disadvantage of Guru is that you have to make sure that the specific article that you're looking for is the right one, most of the time." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6431582) Ricardo V. Client Adviser > "Allow for a great database of support/project database, making life easy for the team and collaborators." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6870068) CM Caroline M. Senior Consultant > "Search can be difficult if the content writer didn't use the exact words you're using to search." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5067931) NoB Niño B. CSR > "I like when you search a specific key word that you're looking for, Guru will show you all of the available articles that contains that key word which makes it..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6409825) KC Katherine C. Inbound Sales Executive > "I guess a potential issue is it needs to be kept updated or people will be trusting/ working off of outdated info but that's really user error, not an issue..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6222950) AR Azizkhon R. Support Associate > "Its real-time knowledge base ensures that team members have the most up-to-date information at their fingertips, enhancing productivity and collaboration." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6404501) HS Himanshu S. Subject Matter Expert > "The only downside to Guru is that sometimes it's hard to find resources using keywords." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6359942) Diana M. Demand Team Lead > "It is especially valuable for onboarding new team members and reducing repetitive questions across the team." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6863280) MS Matthew S. DevOps Engineer > "Having a background in web development, the lack of cross-compatibility is upsetting to see and experience, especially in this current age of tech - 20 years..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5048239) MJM Marie Jo M. Customer Service Representative > "It helped me locate the cards I needed for the concern I'm currently handling." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6554125) MP Melissa P. Director of Products and Services > "This is not what Guru is meant to do, but we wish we could customize the public facing cards a bit more." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6166212) JC John C. Customer Service Representative > "I was able to provide correct resolution based on the guru cards provided." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6495042) Brandon E. Sales Specialist > "It is especially challenging for a new employee to stay up to date and retain all information related to product knowledge." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6260862) JR John R. Customer Success Manager > "It has a clean interface and a simple set of features." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7029188) MT Masego T. customer service > "Guru is getting overly populated with information that you don't need which is sometimes outdated and is not of use any longer." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6169880) CS Cindy S. Advisor > "This organization facilitates a clearer understanding of the customer's issues for both advisors and support staff." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6656047) NL Nicolo L. Business Travel Consultant > "When our admin updates a specific article it sometimes does not notify us" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6039142) VR Verified Reviewer Property Claims Specialist II > "We can mark the files we use the most as favorites and forward links to information to our teammates, making it easy for others to access the information they..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6405151) AT Anurag T. Team Leader > "The only issue I have with Guru is the limited variety of formatting tools." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6416041) JR John R. Customer Success Manager > "It has a clean interface and a simple set of features." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7029188) SR Senya R. Sr. Director > "Somewhat not too intuitive." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7044923) JoR João R. Bilingual Customer Service > "I just started using it and didn't needed a long introduction or tutorial, it all just flows, which is a pro when you use a tool like this." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7002935) EP Enrique P. Dean > "Interface in spanish not avalilable" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5044104) NS Nuno S. Process Improvement and Data analyst > "Guru has been positive, very efficient, user friendly with an intuitive interface and valuable to help a company streamline processes." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6856452) VR Verified Reviewer Knowledge and Training Manager > "The MS Teams integration is not as robust as Slack" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6256660) AGR Arlen Grace R. Travel Consultant > "Guru is user-friendly, innovative, and has so much potential in the future use of Artificial Intelligent." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6561499) JS Joao S. Customer Service Representative > "It's hard to understand how to use the AI, I tried to understand how to use or at least understand why I couldn't use but to no avail." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7002959) KS Kyra S. Operations Enablement Analyst > "I like that Guru is always making updates to make integration easier." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6655253) Victoria B. Property Manager > "It's not as easy to format as a Google Document." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6660204) JM Julian M. Customer Success Manager > "The integration with Slack and ease of use." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6400184) FM Fantina M. Collections > "I dont think Is somthing i dont like is reall easy" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5056840) [View Reviews](https://www.capterra.com/p/224830/Guru/reviews/) ## User interface [Shelf](https://www.capterra.com/p/146524/Shelf/) 4.84 (106) [Guru](https://www.capterra.com/p/224830/Guru/) 4.85 (640) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Shelf 32/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - Advanced Search - AI Copilot - Alerts/Notifications - API - Browser Extension - Calendar Management - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Content Editor - Content Library - Content Management - Content Publishing Options - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Decision Trees - Discussions/Forums - Document Classification - Document Management - Document Storage - Drag & Drop - Drag & Drop Editor - Duplicate Detection - Email Alerts - Feedback Management - Full Text Search - Generative AI - In-Content Feedback - Knowledge Base Management - Knowledge Integrations - Knowledge Management - Knowledge Sharing - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Natural Language Interaction - Online Forums - Organization - Page Analytics - Permissions [See all features](https://www.capterra.com/p/146524/Shelf/#features) Guru Top features 34/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - Advanced Search - AI Copilot - Alerts/Notifications - API - Browser Extension - Calendar Management - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Content Editor - Content Library - Content Management - Content Publishing Options - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Decision Trees - Discussions/Forums - Document Classification - Document Management - Document Storage - Drag & Drop - Drag & Drop Editor - Duplicate Detection - Email Alerts - Feedback Management - Full Text Search - Generative AI - In-Content Feedback - Knowledge Base Management - Knowledge Integrations - Knowledge Management - Knowledge Sharing - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Natural Language Interaction - Online Forums - Organization - Page Analytics - Permissions [See all features](https://www.capterra.com/p/224830/Guru/#features) ### Recognition No recognitions have been awarded to Shelf No recognitions have been awarded to Guru ### Deployment & support Shelf Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Guru Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Shelf - By Shelf - Located in United States - Founded in 2015 Guru - By Guru - Located in United States - Founded in 2013 ## 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