MobiWork vs Smart Service: Which is a better fit?

Johnny R.: Hi, my name is Johnny. I am the controller at Aquatech Pool Management. We are a commercial pool management company in the Carolinas. We manage large and small commercial swimming pool facilities. We maintain them, we clean them. We do maintenance or repairs on them and help staff them in the summer season. So as the controller of the company, I manage our financials along with a lot of our systems, and I am intimately involved with the development and maintenance of MobiWork, which I would rate a five out of five for sure. It's a great system for us. We use MobiWork for a long, long list of reasons, but the core ones are, we use it as a CRM. We manage all of our customer information and contacts and important documents and locations and things like that across all of our different accounts. A step below that, we utilize MobiWork to be smart with our dispatching of different work orders, whether that's a simple visit to a facility for a cleaning, all the way up to the most complex repairs. We use MobiWork for our quote management, so developing quotes that we can send to accounts to get approval for different jobs and products that we can provide to them. And then lastly, we use it for maintaining all of the invoices, as well, that go along with the billable work that we do. So it's kind of covers the whole board for us in terms of the workflow management that we're using, and it is a one-stop shop for all that for us. The favorite thing about MobiWork for me is how across all of the different entities within the software, everything is connected. And by that I mean, the system does an extremely good job of keeping all of the specific jobs, work orders for customer A separate from customer B, and they're all kind of connected on the back end so that you can really quickly navigate from any given account going into their specific quotes and work orders that are tied to that customer alone, and ultimately, sift through the information and get to important information in a really, really easy and user-friendly way. The majority of everything with MobiWork is a big [inaudible 00:02:46]. I think a challenge that we've faced as a company is the software itself, or the app itself is super, super customizable, and nine times out of 10, that's a very good thing, but at times, it is so customizable that it can either be challenging for a new user to learn, just whether it's how to create a new saved search with so many different variables at play, or even just navigating the system, knowing where to go. So it can be a little bit overly customizable at time. Again, that's normally a very good thing, but it can make the learning curve a little bit steeper for a new user. And we've developed some trainings to help combat that.