RepairDesk vs BytePhase: Which is a better fit?

Jeff B.: My name is Jeff. I'm the owner of my repair shop. I would RepairDesk at five. For more reviews like this, click the link below. Before I started using RepairDesk, I was using RepairShopr. Nothing overly wrong with RepairShopr, but it didn't quite have everything that I knew I would need transitioning from an at home business into a brick and mortar retail location. The point of sale area was the number one area that I knew was lacking some user interface for one, and features of a quality POS screen that my staff would have to use. That was the initial reason I looked at RepairDesk is because I knew they had a good POS area. RepairDesk, right away the point of sale interface caught my eye. It was very intuitive. You can create invoices, obviously, you can sell items, accessories, and all that from that screen. You can scan the inventory, or you can search for it. You can also click through the categories and subcategories to find whatever it is you're looking for. Then you can also create a ticket from the point of sale. I usually don't do that in the back office. I create tickets manually, but you can do everything you want to from that one area, including refunds and returns as well. That was something that RepairShopr didn't have a clear method of doing, was refunds and returns, and I knew that it's obviously a part of being in stores that sometimes customers will change their mind, or you'll need to warranty something. RepairDesk has all those steps laid out in the point of sale module, so you can easily and quickly find your way through it, and it's really obvious and intuitive how to get there, how to perform a refund, which was hopefully not something you're doing all the time, but it has to be quick and easy, so that your customers remember that it was quick and easy, and they'll keep coming back to you. That was one important thing. The other one was integration with MobileSentrix. They're my primary distributor up here in Canada. All their inventory is tied into RepairDesk, meaning you can import the items, you can add them to a purchase order, and you'll see real-time inventory that's available on MobileSentrix as you're creating your PO, which is super handy. Then when you save your purchase order, and hit checkout with MobileSentrix it takes all those items, and it puts them into your cart on MobileSentrix. So, it saves me all that time that I had to do before of creating my purchase order in RepairShopr, and then duplicating that order in MobileSentrix, and then checking out and then adjusting prices and all that. That's all now null and void with RepairDesk because it's all integrated, and it works really well. RepairDesk was extremely easy to get started with. I started my 14 day trial, and nearly right away decided that I was going to switch. So, I started preparing and RepairDesk offered to migrate to my data from RepairShopr, no cost involved, which is amazing. They did that overnight, and the next morning when I went in all my previous tickets and invoices from RepairShopr were waiting in RepairDesk, and I could run my reports on previous months and all that, and everything was accurate. It was just a really smooth transition. After that it was just a matter of getting the inventory, and categories, and all that set up the way that I wanted. And they have an import tool, so I was able to do all that in a big Excel spreadsheet, import it, and then I was done. Recommendations are really just to talk to their support, hop into maybe some of the repair shop groups on Facebook and ask for some feedback. You'll find that there's a lot of positive feedback about it. There's a lot of shop owners who they're involved with... Just lots of positive community feedback on using the software, and feedback on once you are using it, on how to use it. They have a RepairDesk user group that you can go into to ask for advice on, how would you set this up? Or how would you do this function this way? And there's a lot of people who are welcoming, including outside of the RepairDesk Support that will help you figure out how to do what it is you're looking to do before you commit to the software. In the end, it's quite worth doing that research into it to make sure it is the right solution for you, and so far it's been built to be the closest thing to a perfect repair shop software that I've seen. So, if you're running a repair shop, it's likely going to be your best choice.