--- title: "Compare PayHOA vs Innago 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare PayHOA and Innago based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/146693-166893/PayHOA-vs-Innago" page_type: "comparison" language: "en" --- # PayHOA vs Innago Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PayHOAInnago2/4 selected [PayHOA](https://www.capterra.com/p/146693/PayHOA/)[4.7 (726)](https://www.capterra.com/p/146693/PayHOA/reviews/) [Innago](https://www.capterra.com/p/166893/Innago/)[4.9 (532)](https://www.capterra.com/p/166893/Innago/reviews/) [## PayHOA](https://www.capterra.com/p/146693/PayHOA/)[4.7 (726)](https://www.capterra.com/p/146693/PayHOA/reviews/) Starting Price $54.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [726 reviews](#user-reviews) Positive 695 Neutral 22 Negative 9 [## Innago](https://www.capterra.com/p/166893/Innago/)[4.9 (532)](https://www.capterra.com/p/166893/Innago/reviews/) Starting Price Contact vendor Value-for-Money 5 Functionality 4.8 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment Based on [532 reviews](#user-reviews) Positive 521 Neutral 8 Negative 3 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,200 reviews from property management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 74%Fit Missing features Feature ratings Channel Management NA Communication Management 4.0 Accounting 4.6 Financial Reporting 4.6 Document Management 4.7 84%Fit High performer Feature ratings Channel Management 4.4 Communication Management 4.8 Accounting 4.7 Financial Reporting 4.7 Document Management 4.8 User satisfaction User satisfaction 4.7 User reviews[726](https://www.capterra.com/p/146693/PayHOA/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.7 Customer support 4.7 User satisfaction 4.9 User reviews[532](https://www.capterra.com/p/166893/Innago/reviews/) Ease of use 4.8 Functionality 4.8 Value for money 5.0 Customer support 4.9 Price starts from Price starts from $54Other, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for PayHOA is trusted by board members, homeowners, community association managers, and property managers—serving self-managed and professionally managed communities alike. Best for Independent landlords, property managers, rental management companies, residential property management companies, self storage, HOAs, community managers, military housing, docking management, & more. ## User reviews Pros & cons Ken V. Treasurer > "The service offers a robust set of tools and features that make managing our HOA significantly easier, from financial revenue and expense tracking and reporting to surveys,..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7186460) PS Prashant S. Budget Committee Lead > "Certain Available Features are hard to find- example creating a template for Violation, had to navigate through the Software to figure out on how to create a Template, Voting..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7170482) VR Verified Reviewer Board Chairperson > "It simplifies the process for self managed HOAs like mine, making collecting payments, gathering documents for sales, and reviewing fees so much easier." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7190990) AK Ama K. HOA President > "Many reports are rigid and offer limited customization, lacks advanced sorting filters, and does not allow users to save search filters, meaning you have to reconfigure..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7185038) Clint L. Treasurer > "Inexpensive product that allows HOA's to self manage critical treasury functions (invoicing, accounting, bank reconciliation) while also providing robust neighborhood..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191907) VR Verified Reviewer Member at Large > "Would be better if the Requests section would force users to create separate requests from compound requests (situation being, if a homeowner has 2requests the voting workflow..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191319) KP Kurt P. HOA President > "By switching to PayHOA, our HOA is saving more than $5,000 per year while still providing our homeowners with features such as online payments, an owner portal, financial..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7193995) Ken V. Treasurer > "When I was first asked to assume the Treasurer role for our HOA Board, my first thought was “Oh, this is going to be so difficult to deal with vendor payments, sending out..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7186460) LM Love M. HOA Board Member > "The platform offers a robust set of features that make managing our HOA significantly easier, from financial tracking and reporting to homeowner communications and document..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7158911) William N. Board Member > "The only thing (which is very small) is if you're a homeowner and also the admin, you cannot separate the two accounts. If you try, the system will kind of lock you out..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7195083) MD Melinda D. Treasurer > "By centralizing homeowner information, dues, financial records, architectural requests, documents, and communication in one platform, it has eliminated a lot of manual work..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7196739) JF Jim F. Bookkeeper > "As someone with a software development background, I've found the interface non-intuitive, particularly around menu naming — labels often don't clearly reflect the function..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7207926) VR Verified Reviewer Manager > "Managing dues, financial records, documents, and communication with homeowners is simple, and the platform has helped streamline our day-to-day operations." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191099) Anthony A. Treasurer > "The inability to filter/adjust voting pools based on tags or owed balances is a notable miss." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191296) BH Brian H. Treasurer > "The automation features have reduced administrative tasks and improved the consistency of our processes. While there is room for improvement in customer support and the..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191297) EG Ebrahim G. Treasurer > "That said, the inability to connect our bank account (Salem Five Business) for automatic transaction syncing has added some manual work on the financial side." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7013543) Mary L. Program Administrator > "PayHOA transformed our SOPs – allowing the board more time to address bigger issues. When board roles change, the next volunteer instantly can inherits a complete digital..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7185709) SK Srinivasa K. Treasurer > "Security features need to be updated, not allowing other members to review statuses of other members" [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7195958) Anthony A. Treasurer > "We no longer have to wait weeks for responses to simple homeowner questions, and (thanks to PayHOA's detailed communications tracking) we can be confident our communications..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191296) MZ Mark Z. Finance and HR Manager > "For anyone coming from QuickBooks, or even free accounting software like Wave, PayHOA is mostly frustrating. And who needs so many "approvals" for everything? " [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7195758) VR Verified Reviewer Member at Large > "The goal of the software is to consolidate a lot of info and it does that in a good, intuitive way for a UX that works for even the unsavvy tech users (admins and homeowners)." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191319) Dan H. Treasurer > "Onboarding was DIY, and we missed some procedures that ended up causing wasted hours and re-entry of data." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191406) Clint L. Treasurer > "I primarily use basic services through PayHOA, but during my time of use, PayHOA has continually rolled-out new features and partnerships, making PayHOA a much more robust..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191907) Charles G. Vice President HOA Board > "Sometimes, collections don't sync with payments, and some members appear "overdue" for some days." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191094) RO Ryan O. VP of Accounting > "The product does a good job blending usability with more advanced, true accounting, functionality (ie, journal entries and accruals)." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7199129) RH RaeAnne H. Community Association Manager HOA Management > "This forced transition into unfamiliar areas of the software is frustrating, especially during budget season, which highlights a disregard for user experience in favor of the..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7027296) EO Erika O. Treasurer > "Navigation is intuitive overall, although some accounting workflows could be organized more clearly, especially around chart of accounts setup, equity accounts, and reserve..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7150425) DM Dennis M. Treasurer > "In addition, PayHOA lacks aspects of automation other online accounting programs have typically, such as Recurring Journals for such things as monthly Depreciation." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6563949) TL Theresa L. President > "Happy with the ability to communicate to the entire group, send invoices, and be able to see who is current on monthly fees." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191087) RH RaeAnne H. Community Association Manager HOA Management > "Additionally, the requirement for multiple bank integrations, even after initial setup, demonstrates a lack of responsiveness to customer needs." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7027296) Natasha L. treasurer > "What really stands out is their customer support. While AI is helpful for simple questions, having access to knowledgeable live support agents who understand the nuances of..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7197476) Joshua S. President > "It does not feel fully connected, and reconciling the two takes more consistent attention than we are always able to give it." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191079) Anthony A. Treasurer > "PayHOA is a marked improvement for our HOA board in visibility into the details of our homeowners, properties, and transactions. " [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191296) Steve G. President > "The only issue that we’ve had is that the names cannot be merged together on billing." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191010) MD Melinda D. Treasurer > "As a volunteer treasurer with a full-time job, I really value having everything in one place—from dues and financial tracking to homeowner communication and document storage." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7196739) MM Mitchell M. Asset Manager > "There is only one major drawback to PayHOA and that is the fact my owners cannot make a prepayment via an online payment." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7082082) Phil K. Past Board President > "These tools clearly have made the Treasurer’s job much more manageable, while also allowing the budgeting process to be far mor collaborative." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191300) SC Sandra C. CFO > "Sometimes the interface is not user friendly. When a CD is closed out and transferred to another account, it results in double entries, which is annoying." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7025526) DL Dennis L. Vice-Chair > "PayHOA makes managing my budget, transactions, reports, collecting fees, and community messaging incredibly easy." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7195102) EG Ebrahim G. Treasurer > "As treasurer, this has been a real limitation—it means I have to manually enter or upload transactions instead of having them synced automatically." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7013543) BH Brian H. Treasurer > "Overall, PayHOA has streamlined our administrative tasks, improved communication with homeowners, and made managing our HOA much more efficient." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191297) MP Matt P. Community Association Manager > "Cloud Servers sometimes produce faults that take a long time to correct. " [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191004) EG Ebrahim G. Treasurer > "The automated payment reminders and ACH features have reduced the back-and-forth with owners and helped us stay on top of dues collection." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7013543) BB Bryce B. Chiropractor > "From my search it seems that there is not an iPhone application which would make things easier to access" [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7195082) Anthony A. Treasurer > "We can be confident that we're making decisions based on the latest information, and when inaccuracies are find we have the ability to directly fix them!" [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191296) EO Erika O. Treasurer > "Unable to pay vendors via ACH/Electronic Payment." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7150425) D. Ernest B. President, Redwood Estates HOA > "It streamlined our management process and procedures, particularly with regards to dues collection and maintenance requests. " [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7195085) KK Katie K. admin > "The invoicing and taking payments is a bit confusing." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7153318) JD Jason D. Treasurer > "The ease of use and all of the expense and budget management tools as well as the reporting, messaging, and architectural review capabilities encompasses all the things needed..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191124) RD Rudy D. HOA president > "Not being able to add tenants in an HOA." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7197389) D. Ernest B. President, Redwood Estates HOA > "The customer support is excellent and PayHOA is an excellent tool for communities that are looking to self manage as opposed to engaging a costs prohibitive management firm." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7195085) PQ Paula Q. Secretary > "Not being able to modify the invoices to include information and having to send it a letter with the invoices to include that info. " [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6717626) Anthony A. Treasurer > "It costs a third of what we were spending on 3rd party management services, and greatly improved our quality of life as board members. " [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191296) EG Ebrahim G. Treasurer > "It’s a bit surprising that a tool designed for HOAs wouldn’t support more regional banks, especially for business accounts." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7013543) ES ERIN S. Treasurer > "The documents section is nice because it gives us a place to save files and cut down on physical documents." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191298) SS Stacy S. Resident > "Our financial reports are unable to be run reliably still (2 months now) and many entries are double entry." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7107857) ES ERIN S. Treasurer > "I like the stream line process for generating invoices and tracking payments." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191298) SA Sara A. HOA Board Treasurer > "The only downside so far is that it's not always easy to access help/support blogs from the community Dashboard." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7196361) ES ERIN S. Treasurer > "We switched to this platform from a bookkeeping subscription we had, and for not much more money we have access to so many more features." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191298) GG Gary G. President of HOA > "Also, for some reason, expense transactions stopped being listed in transactions although income transactions still were listed. " [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7016129) SH Stuart H. Treasurer > "PayHOA helps you to invoice residents, manage accounts, provides a collection point for all your HOA documents - everything you need to be successful." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6717683) ME Micky E. Owner > "I hit some bumps in the beginning, some were user error, and some were the system." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7152919) Steve H. President > "Has all the features we need to manage our HOAs dues collections, bills, and financial reporting and easy to set up and use." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7195095) Jonathon B. Treasurer > "Late fee calculation is a little clunky." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7200292) HB Hilary B. Association Director > "PayHOA allows us to quickly and easily process our billing, complete mass mailings, and print out member statements." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6717748) WP William P. Retired > "The layout, means of accessing information, and nomenclatures are not particularly intuitive, which makes the site difficult to learn and navigate." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6747167) Mary L. Program Administrator > "The clean user interface makes finding tools and navigating menus simple for everyone on our board." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7185709) TS Tiffany S. President > "The structure of the Budgeting tab can be a bit confusing when trying to add new line items to consider in the budget." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6719263) ST Steve T. Treasurer > "Our HOA adapted easily to the format and we use it for everything - financials, assessments, payables, document repository, communications, etc." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6717643) JA Jeanine A. HOA board president > "Their service staff is willing to answer questions or direct us to how-to videos if necessary. When our management company let us go due to financial issues, we would have had..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6747546) AL Alan L. President > "The software is user friendly and intuitive, while allowing for the development of custom reports to answer specific inquiries." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7193311) TO Terry O. Director > "Not able to chose a autopay date of your choice it only uses the set payment due date from the invoicing process." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6717684) AH Andrea H. HOA Board President > "I do like having a system that the entire HOA can have access to, make online payments, receive notifications and bills, and also where we can post important documents like..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6724455) JP Janice P. Treasurer > "The accounting process is a bit clunky." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7192841) CC Caryn C. President, Board of Directors > "It's helped us organize our work orders and resident communications while offering an easy online payment option for residents. " [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7049551) AM Alex M. Board Member > "AutoPay features are not reliable." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191011) Joshua S. President > "We transitioned from a fully managed HOA to a self-managed one, and onboarding was mostly self-serve, though it felt like support was there if we needed it." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191079) GG Greg G. Retired > "We currently have no transactions flowing from our bank for the last two weeks and still have no eta." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7079595) MJ McKenzie J. Executive Director of Portfolio Management > "The mail room, integrated bill payment processing, public websites through Weebly, 1099 and tax filing services, and robust communication tools—including mass texts and..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6784927) VC Vincent C. President > "Its hard to manage accounting... balance does not true up the way cash accounting would expect..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7086249) VR Verified Reviewer Member at Large > "The goal of the software is to consolidate a lot of info and it does that in a good, intuitive way for a UX that works for even the unsavvy tech users (admins and homeowners)." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191319) PS Prashant S. Budget Committee Lead > "Certain Available Features are hard to find- example creating a template for Violation, had to navigate through the Software to figure out on how to create a Template, Voting..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7170482) RO Ryan O. VP of Accounting > "The product does a good job blending usability with more advanced, true accounting, functionality (ie, journal entries and accruals)." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7199129) AK Ama K. HOA President > "Many reports are rigid and offer limited customization, lacks advanced sorting filters, and does not allow users to save search filters, meaning you have to reconfigure..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7185038) EO Erika O. Treasurer > "Navigation is intuitive overall, although some accounting workflows could be organized more clearly, especially around chart of accounts setup, equity accounts, and reserve..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7150425) JF Jim F. Bookkeeper > "As someone with a software development background, I've found the interface non-intuitive, particularly around menu naming — labels often don't clearly reflect the function..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7207926) Mary L. Program Administrator > "The clean user interface makes finding tools and navigating menus simple for everyone on our board." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7185709) RH RaeAnne H. Community Association Manager HOA Management > "This forced transition into unfamiliar areas of the software is frustrating, especially during budget season, which highlights a disregard for user experience in favor of the..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7027296) MJ McKenzie J. Executive Director of Portfolio Management > "The mail room, integrated bill payment processing, public websites through Weebly, 1099 and tax filing services, and robust communication tools—including mass texts and..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6784927) RH RaeAnne H. Community Association Manager HOA Management > "Additionally, the requirement for multiple bank integrations, even after initial setup, demonstrates a lack of responsiveness to customer needs." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7027296) AB Anisa B. HOA Board Secretary > "It integrates all our needs in one place, from payments to communications and records." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7080375) DH David H. Community Manager > "Lack of API access. " [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6748602) ES ERIN S. Treasurer > "I also appreciate the bank integration for ease of reconciling and linking payments." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7191298) WP William P. Retired > "The layout, means of accessing information, and nomenclatures are not particularly intuitive, which makes the site difficult to learn and navigate." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6747167) Dana H. Vice President of Operations > "The ease of integration with our existing data and banking network." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7207935) RK Rob K. Hydrogeologist > "Sometimes it's a little bit difficult to find." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7136274) Mary L. Program Administrator > "The clean user interface makes finding tools and navigating menus simple for everyone on our board." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7185709) MF Mitch F. Financial Advisor > "A little hard to navigate for us as volunteer/casual users." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6717638) JH Jonathan H. Treasurer > "Our users had a seamless signup process- even those who are not computer savvy were able to get set up easily." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7185070) JG Jason G. Board > "Solely using the website is tough at times." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6717603) PS Prashant S. Budget Committee Lead > "We are still navigating through the Platform but overall our experience so far with the payHOA platform has been very positive and I can certainly say it meets most of the..." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7170482) MM Micky M. Board Director-Secretary > "Also we work mainly on the weekends and there is no support available." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6751010) BC Blake C. President > "I like that it is user friendly and makes managing our subdivision much easier." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___7139447) IR Iulia R. Vice President > "Not getting the support needed when needed." [See full review](https://www.capterra.com/p/146693/PayHOA/#Capterra___6500269) [View Reviews](https://www.capterra.com/p/146693/PayHOA/reviews/) EB Elizabeth B. Administrator > "The tool costs me nothing, yet it provides a way to screen tenants effectively, store leases, remind the tenant of upcoming payments,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7122639) PC Paul C. Landlord > "The only downside is that the accounting and expense tracking features feel limited compared to other tools, so I still rely on..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7120278) XL Xiang L. property manager > "Comprehensive reporting: The software provides excellent reports that make it easy to track income and expenses, making it perfect..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7120546) CG Cole G. manager > "The main downside is that it can feel limited once you need more advanced reporting, customization, or integrations." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119291) NB Nick B. Owner > "Overall it's great, I use it for anything I need to do for collecting lease/utility payments, doing credit/background checks, storing..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119410) DW Dennis W. Director of Housing > "It also takes several days for payments to post in our bank account after a tenant has paid online." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119256) DS Derrick S. Owner > "I absolutely love Innago for its minimal cost and how it allows me to manage many rental properties, both commercial and residential,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119262) JW John W. Owner > "Sometimes the billing messes up or the payments are skewed. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7123878) NV Nikhil V. Owner, Property Manager > "Developing a custom lease agreement, fillable forms, e-signature, best of all this is free and makes the tracking of leases,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7081148) KB Kelly B. Property Manager > "I get a lot of pop ups about bugs or something not working when on the platform." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7124720) KG Kartikeya G. Property Manager > "The interface is clean and intuitive, so my team and tenants adopt it quickly, but it still has the depth to handle applications,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) JR Javier R. Owner > "Small nitpick, I can't get featured on Zillow listings so that my home shows up on the map, so I have to set this service up..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6740204) ST Steve T. Line Machinist > "Its free to Landlords which is great because I only have 4 units. Because I use the application process, prospective tenants pay for..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7122179) DA Daniel A. Property Manager > "Didn't like that I had to connect the bank account before I had the properties set up" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7178911) XL Xiang L. property manager > "Streamlined rent collection: I can set up different payment accounts for different properties, which has saved me so much time and..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7120546) NB Nicolas B. Property Manager > "That I can't switch a tenant to an owner or if I put an email already under someone and labeled them wrong I cant switch them to the..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6540923) TM Tancy M. Partner > "The online payment system works seamlessly, and the customer service has been consistently responsive and helpful for both me and my..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7122323) JW Jeanine W. Property Manager > "Initially the micro deposits to ensure the financial numbers were correct did not come through properly." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026519) SS Sega S. President > "Innago has been a great tool for me to manage my rental properties, I manage both payment and repairs in there." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7128021) Jenny K. Property Manager > "I wanted to tweak the rental application to include some specific screening questions, but there wasn’t much flexibility there." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6869620) TM Tancy M. Partner > "The payment processing is especially convenient—rent collection is smooth and efficient, which has made a noticeable difference in my..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7122323) NV Nikhil V. Owner, Property Manager > "This adds a delay to my process of signing the lease." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7081148) Jose Q. Landlord > "I also find it invaluable for securely connecting with tenants and handling legally binding documents and payments." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7192359) DW Dennis W. Director of Housing > "There have been a few times I had trouble figuring out how to do a simple task." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119256) KG Kartikeya G. Property Manager > "The second thing I value is the responsiveness and attitude of the support team. When Innago becomes part of your core operations,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) DG David G. Physical Therapist > "I dislike that Innago's maintenance request section doesn't automatically link to the expenses section." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6670044) KG Kartikeya G. Property Manager > "Innago has significantly reduced the amount of manual, scattered work I used to do across different tools, and replaced it with a..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) SM Sal M. CEO > "The only thing to improve is that the rent payments are takeing too long to deposit in my account." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6498674) LV Lee V. Property Manager > "It also includes background screening, rental applications, and even the ability to upload my lease agreements, all if I choose to..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6808790) BS Bethany S. Owner > "Adding applicants to lease was more difficult." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7089094) VR Verified Reviewer Owner > "I find that Innago really helps with invoicing and collecting rent from my tenants effectively." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7123773) JM Jennifer M. Owner > "There are some limitations that are built in the software that prevent us from doing all that we would like to do." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6731584) DW Dennis W. Director of Housing > "I like that tenants can connect with me through the app about issues and pay their rent electronically." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119256) Joel G. Principal > "I had to change the lease amount and it was a bit confusing where to go to find the area to change." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6873197) MS Mackenzi S. Property Manager > "Rent collection is seamless, lease templates are customizable, and the automated reminders help ensure on-time payments." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7000974) TG Travus G. President and CEO > "Not able to change fees for background checks" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6659150) KG Kartikeya G. Property Manager > "What I like most about Innago is that even being a free software, it feels designed for real-world landlords and property managers,..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) CH Chavindra H. property manager > "State specific lease templates are not available" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6812715) CS Chittal S. Owner > "The platform simplifies communication with tenants through automated reminders and messaging, ensuring I stay on top of important..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6509741) SW Sharee W. Landlord > "I feel that the users were unfamiliar with this form of technology in completing a rental application." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6569078) RJ Ryan J. Realtor > "I like that I'm able to customize fields and containers for rental applications so I don't have to come back and ask potential..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6778170) TS Tyler S. Owner > "I was struggling with rent collection and tracking. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6769015) LA London A. Owner > "I use Innago for my student housing properties and I really like that it's free and super user-friendly." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7123808) KB Keith B. Owner > "The chat feature is just a bot and not very helpful" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026644) TJ Tricia J. Realtor > "I love that this sent automatic invoices to the tenants and charges automatic late fees in the manner that I set it up to charge..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6772398) SS Scott S. Owner > "I’m not paying for a bunch of features that I don’t need and would never use." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7059132) SL Sydney L. Landlord > "It helps me collect rent remotely and keep a record of all my leases, maintenance requests, etc. Plus it is free!" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6737950) JM John M. Operations Manager and Consultant > "Most other solutions were costly and had too many bells and whistles. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6764873) RaCR Richard and Catherine R. Asset Manager > "One of the biggest advantages for us is that it’s free while still offering features you’d expect from paid systems." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7122385) VR Verified Reviewer Owner > "There is always an issue with their banking partners." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7123773) BM Benjamin M. Owner Operator > "I also appreciate that Innago has everything I need for rental management, eliminating the need for other tools." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119478) AP Alex P. Owner > "It takes a bit longer than expected for rent payments to clear." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6563037) PC Paul C. Landlord > "Overall, it’s a great option for landlords who want an easy-to-use property management system, and I enjoy using it." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7120278) VR Verified Reviewer Owner > "Changing lease terms can be fiddly at times." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6542792) HK Hani K. Partner > "It was a lifesaver keeping up with who paid and who didn't pay the monthly rents." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119615) KB Keith B. Owner > "It is not intuitive and support is slow to respond. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026644) BM Benjamin M. Owner Operator > "It was great to learn about things like renter's insurance that I needed from the software." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119478) MC Michaela C. Owner > "The only downside I can think of is that every time my renter's pay with a new payment method, they hold the payment for multiple..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6303259) Paul J. Landlord > "It has made rent collection and management much easier." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7122682) PN Prudence N. Owner > "Transfer time for payments is longer than I would like." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6659279) KG Kartikeya G. Property Manager > "Finally, Innago clearly listens to users and keeps improving the product in ways that actually matter day to day, which gives..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7076847) AS Austin S. Manager Member > "Messaging through app is inconsistent." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6782547) SM Shannon M. Office Manager > "It’s also nice to be able to send additional invoices for the tenants who pay their water bills to us." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7075506) HA Hellena A. N/A > "Even though innago sells itself as an all in one property management tool, it’s clunky and unusable when It comes to..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___4478543) MH Melissa H. Property Manager > "The support is great and overall when I have an issue I can get the help I need fairly quickly and compared to other software we have..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119333) TM Tanner M. Owner, Property Manager > "Clunky UI on web and mobile, long wait time for 2FA codes, lease template creation process is cumbersome, landlord can't see tenant..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___4688643) HK Hani K. Partner > "Great 5 out of 5 helps me a lot managing all my properties." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119615) VR Verified Reviewer NA > "Lease editing is hard" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6869491) DH Derek H. Landlord and Owner > "This significantly simplified my record keeping and automated it, saving me a lot of time throughout the year and for the tax season" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6814722) CM Chelsea M. Landlord > "I don’t know why more people don’t use this this program over other paid programs!" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6562364) SW Schuyler W. Owner > "Effective free tool for screening clients and managing revenue." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026534) VR Verified Reviewer NA > "No smarts on document upload" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6869491) KB Kelly B. Property Manager > "Nearly everything you need for property management is available to you in an ease to use platform." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7124720) VR Verified Reviewer Owner and CEO > "Reporting is hard to understand and make use of in a way that makes sense to me" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6673384) BP Briana P. Property manager > "It is easy to use, organized, and makes managing tenants and applications much more efficient." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7172282) Michelina T. UX Designer > "There is nothing I do not like other than a minor technical glitch which was easily fixed by talking with a customer service..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6185959) MN Mena N. owner > "Easy to use and available for one rental or multi portfolio, also its free which not many softwares do that" [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119329) SK Shabnam K. Owner > "Not being able to edit templates inside Innago." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6005828) VR Verified Reviewer Construction Manager > "Also that there are free features for the tenants to pay as well as a feature to manually enter payments." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6509665) SC Scott C. President > "The platform has encountered a notable increase in glitches and malfunctions, leading to a substantial investment of our company's..." [See full review](https://www.capterra.com/p/166893/Innago/#GetApp___4990259) DK Dana K. President > "It’s intuitive, reliable and surprisingly powerful for a free system." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7120598) WS William S. Owner > "Not as user friendly as I would like. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6005930) MS Madison S. Owner > "We love how easy and intuitive the software is, and we love how much faster we can track things now." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7060664) CS Christina S. owner > "the interface is not easy to figure out." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___3727049) DP Dhruv P. Owner > "Software is easy to use and the interface is easily navigable." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119767) CG Cole G. manager > "The main downside is that it can feel limited once you need more advanced reporting, customization, or integrations." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7119291) AB Alicia B. Property Manager > "It is very user friendly." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7180472) LV Lee V. Property Manager > "I feel like I make it harder than it should be." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___6808790) Austin C. CEO > "Free to use, and the API integration is a huge plus." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7199021) KB Keith B. Owner > "It is not intuitive and support is slow to respond. " [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___7026644) BP Brittany P. Property manager > "The best free property management software that allows you to create and sign leases, screen tenants with background checks, split..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___4779461) TD Tiffany D. Landlord > "Even though they offer one on one support, trying to get in touch with your designated contact can take a few days before they get..." [See full review](https://www.capterra.com/p/166893/Innago/#Capterra___3741123) [View Reviews](https://www.capterra.com/p/166893/Innago/reviews/) ## User interface 4.68 (726) [Innago](https://www.capterra.com/p/166893/Innago/) 4.86 (532) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting 207 Important Accounting Module 150 Important Activity Dashboard 120 Important PayHOA 21/50 - Accounting - Accounting Module - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - Amenity Management - API - Autonomous Task Execution - Background Screening - Billing & Invoicing - Budget Tracking - Building Announcements - Calendar Management - Certificates of Insurance (COI) - Channel Management - Client/Property Matching - Commercial Properties - Communication Management - Company Financials - Complaint Management - Contact Management - Contract/License Management - Credit Card Processing - Credit Check - Cross-system Integration - Customizable Branding - Dashboard - Data Import/Export - Decision Making - Digital Signature - Discussions/Forums - Document Management - Document Storage - Drag & Drop - Dynamic Pricing - Electronic Payments - Electronic Signature - Expense Tracking - Faculty/Staff Management - File Sharing - Financial Management - Financial Reporting - For Commercial Real Estate - For Hospitality Industry - For Property Managers - For Real Estate - For Residential - Generative AI - Guest Tracking [See all features](https://www.capterra.com/p/146693/PayHOA/#features) Innago Top features 28/50 - Accounting - Accounting Module - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - Amenity Management - API - Autonomous Task Execution - Background Screening - Billing & Invoicing - Budget Tracking - Building Announcements - Calendar Management - Certificates of Insurance (COI) - Channel Management - Client/Property Matching - Commercial Properties - Communication Management - Company Financials - Complaint Management - Contact Management - Contract/License Management - Credit Card Processing - Credit Check - Cross-system Integration - Customizable Branding - Dashboard - Data Import/Export - Decision Making - Digital Signature - Discussions/Forums - Document Management - Document Storage - Drag & Drop - Dynamic Pricing - Electronic Payments - Electronic Signature - Expense Tracking - Faculty/Staff Management - File Sharing - Financial Management - Financial Reporting - For Commercial Real Estate - For Hospitality Industry - For Property Managers - For Real Estate - For Residential - Generative AI - Guest Tracking [See all features](https://www.capterra.com/p/166893/Innago/#features) ### Recognition PayHOA is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value HOA Software (2024)  Innago Best Value Apartment Management Systems Software (2026)  Best Value Apartment Management Systems Software (2025)  ### Deployment & support PayHOA Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Innago Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details PayHOA - By Pay HOA - Located in United States - Founded in 2008 Innago - By Innago - Located in United States - Founded in 2016 ## 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