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We work with self-managed associations and property managers across the United States.
Community Association Management Companies
We have an outstanding experience with the PayHOA platform. It gives the Board more confidence to navigate our Association independently.
Also, removing incorrect charges or payments is difficult and usually fixed by adding additional payments to simply balance out a user error.
It was super easy to set up for me and for the members of my organization, and the workers at LegFi were there to help me through the whole way. I cannot stress how wonderful the customer service was.
Also, if there was a way to cancel a payment that wasnt intended to go through or went to the wrong charge.
Easy to use; great support; perfect features for a self-manage HOA; excellent bank integration; Owners are very happy to use because of it’s simplicity.
Cons: does not send me emails to remind me when people should be paying (i.e. payment plan dates), charges for credit cards, no American express.
The staff is very responsive to our questions. They are doing a great job of prioritizing our feature requests and making little tweaks to the system that improve the user experience.
Onboarding was horrible. Tutorial was easy to follow.
Smartwebs is a great service provider, moderately easy to use, great automation, has improved the speed at which we can do our jobs and the level of service we can provide as a management company.
Again, the only complaint would be that the categories run out after one or two violations.
Love the multi violation features, this has allowed me to compile more information quickly and easily. I also love the ease of access and ability to quickly learn how the system works.
Some of them have trouble logging in, then it takes time for the Support Dept to see what is occurring, too much time is wasted.
Fantastic tool to have on-site inspections, the tracking fields populate great when driving through large communities and help reduce our inspection/letter time in half.
My only complaint is the UI for work orders and the lack of advance notice on software changes.
I like how easy it is to track the letters that are sent. The visual appearance of the website is great.
I have 2 separate accounts, one for my company and one for the HOA. I cannot be signed into both at the same time and get it's frustrating having to sign in-sign out.
James: I'm James. I'm the treasurer of a homeowners' association. We use the PayHOA accounting app to keep our financial records and I would overall rate that at about a three. Prior to using PayHOA, one of our homeowners who had been a math professor created a lot of Excel spreadsheets. They worked fine, but they only worked for him. As we started to think about someone else becoming treasurer, we looked outside to find some cloud-based app that could help us and PayHOA stood out. We chose PayHOA because it was inexpensive. It had some wonderful customer support, fantastic people to speak to who could have held our hand in getting on board and stayed in touch with us, or were available for many, many months afterwards. It's done its job very nicely. It's a good app, simple record keeping. We've been happy with it. It was very easy to onboard and integrate our homeowners records with PayHOA made all the easier by the fact that intelligent, very courteous staff people took much of that work on for themselves. Something seems to have happened to PayHOA. I don't know what it would be like to come aboard today. I'm going to assume the coming aboard may be excellent. We've now been clients of theirs for about a year and three quarters, and in the last year, pretty much they have been completely unavailable to service us. Calls are not returned, emails are not responded to, and that courtesy and that exquisite interpersonal manner that they shared with us simply is absent. I hope it comes back. The service is still wonderful and valuable, easy to use, but in having a problem which we've had, we just can't find answers to them whatsoever.
PayHOA
Top FeaturesSmartwebs
PayHOA
Smartwebs
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