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We work with self-managed associations and property managers across the United States.
Community Association Management Companies
We have an outstanding experience with the PayHOA platform. It gives the Board more confidence to navigate our Association independently.
Also, removing incorrect charges or payments is difficult and usually fixed by adding additional payments to simply balance out a user error.
It was super easy to set up for me and for the members of my organization, and the workers at LegFi were there to help me through the whole way. I cannot stress how wonderful the customer service was.
Also, if there was a way to cancel a payment that wasnt intended to go through or went to the wrong charge.
Easy to use; great support; perfect features for a self-manage HOA; excellent bank integration; Owners are very happy to use because of it’s simplicity.
Cons: does not send me emails to remind me when people should be paying (i.e. payment plan dates), charges for credit cards, no American express.
The staff is very responsive to our questions. They are doing a great job of prioritizing our feature requests and making little tweaks to the system that improve the user experience.
Onboarding was horrible. Tutorial was easy to follow.
The ability to manipulate the actions to fit our processes, The importing process is quick and easy. The export is amazing as well.
We honestly regret the move and have lost clients as a result.
Things like Accounting Software, Board approval functionality, and process management. If used properly, Vantaca is great for historical purposes.
Certain processes are harder to manage in the software. Different communities have different rules for violations and the system does not allow us to set different violation models in the database.
The ease of the data base. I like to be able to have all the information for a client when I have them on the phone.
The system looks intimidating when you first start using it. Most users start to understand the more they use the system.
I feel it is very easy to run reports that we want by choosing the columns you want in the reports. The collection process is easy to use.
A bit hard to learn on the beginning, sometimes it slows down.
James: I'm James. I'm the treasurer of a homeowners' association. We use the PayHOA accounting app to keep our financial records and I would overall rate that at about a three. Prior to using PayHOA, one of our homeowners who had been a math professor created a lot of Excel spreadsheets. They worked fine, but they only worked for him. As we started to think about someone else becoming treasurer, we looked outside to find some cloud-based app that could help us and PayHOA stood out. We chose PayHOA because it was inexpensive. It had some wonderful customer support, fantastic people to speak to who could have held our hand in getting on board and stayed in touch with us, or were available for many, many months afterwards. It's done its job very nicely. It's a good app, simple record keeping. We've been happy with it. It was very easy to onboard and integrate our homeowners records with PayHOA made all the easier by the fact that intelligent, very courteous staff people took much of that work on for themselves. Something seems to have happened to PayHOA. I don't know what it would be like to come aboard today. I'm going to assume the coming aboard may be excellent. We've now been clients of theirs for about a year and three quarters, and in the last year, pretty much they have been completely unavailable to service us. Calls are not returned, emails are not responded to, and that courtesy and that exquisite interpersonal manner that they shared with us simply is absent. I hope it comes back. The service is still wonderful and valuable, easy to use, but in having a problem which we've had, we just can't find answers to them whatsoever.
PayHOA
Top FeaturesVantaca
PayHOA
Vantaca
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