# Compare ISL Light vs Faveo Helpdesk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ISL Light and Faveo Helpdesk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/146892-147036/ISL-Light-vs-Faveo-Helpdesk

---

# ISL Light vs Faveo Helpdesk Features and Cost Comparison

Last updated May 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ISL LightFaveo Helpdesk2/4 selected

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.5 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

[## ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

Starting Price

$34.90/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [779 reviews](#user-reviews)

Positive

768

Neutral

10

Negative

1

[## Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.5 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

Starting Price

$14.00/month

Value-for-Money

4.7

Functionality

4.2

Ease of Use

4.4

Customer Service

4.7

Reviews Sentiment

Based on [117 reviews](#user-reviews)

Positive

109

Neutral

6

Negative

2

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## Summary

* * *

Key features rated by users

Features selected based on 4,245 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Ticket Management

NA

Real-Time Notifications

\--

Third-Party Integrations

4.5

Customizable Fields

NA

Performance Metrics

4.5

\--%Fit

Missing features

Feature ratings

Ticket Management

4.6

Real-Time Notifications

NA

Third-Party Integrations

NA

Customizable Fields

NA

Performance Metrics

NA

User satisfaction

User satisfaction

4.7

User reviews[779](https://www.capterra.com/p/146892/ISL-Light/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.7

User satisfaction

4.5

User reviews[117](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$34.90Other, Per Month

-   Free version
-   Free trial

Price starts from

$14Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.

Best for

We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food & Beverages

## User reviews

Pros & cons

BV

Bart V.

owner

> "It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537242)

PS

Primož S.

Head of Customer Support

> "While the solution meets our needs, it becomes less economical due to the requirement for multiple concurrent..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216)

AA

Aaron A.

IT

> "The experience is very good, both for the user and the administrator, ease of connection, connection to..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6543248)

DR

Danijel R.

System tehnician

> "I don't like how the administration tools are implemented, especially when you accidentally open UAC window you..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009188)

RW

Robert W.

Manger, Technical Services

> "This gives me a much simpler option and I am able to package the program and deploy through SCCM removing the..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610)

SS

Seth S.

Internal Systems and Security Manager

> "Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010808)

PR

Patrik R.

System administrator

> "The remote access is fast and reliable, and the ability to connect to users without requiring them to install..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006090)

DC

Daniel C.

Overtrold

> "The installation right now is a bit of a hassle on Arch / OpenSUSE."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7011975)

AC

Andrej C.

Managing

> "Reliable operation of ISL – it is important that you can rely on ISL, because there are never any issues, it..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009579)

AA

Aaron A.

IT

> "For mac os it is a bit complicated to control but that is the fault of mac os security"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6543248)

G

Gregor Ž.

Professional Worker

> "The performance is excellent, even on slower networks, and the interface is clean and user-friendly."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009)

RC

Robert C.

CONTROLLER

> "LITTLE DIFFICULT GETTING THE PRINTER ON THE SUPPORT COMPUTER SETUP ON THE CLIENT COMPUTERS SO THAT PRINTING OF..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092568)

MM

Miha M.

advisor

> "The platform is well structured, user-friendly, and allows efficient work without the need for extensive..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7085833)

BG

Bob G.

Owner

> "Cannot choose location for file transfer."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6497993)

LH

Luka H.

Sys admin

> "It makes remote support fast, secure, and very user-friendly, allowing me to assist anyone with just a few..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009190)

WW

Walter W.

Network Administrator

> "The only con I could even give it is when you set unattended access and then go to connect to that machine it..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092692)

PS

Primož S.

Head of Customer Support

> "For over a decade, ISL has been our trusted solution for seamless access and user support across our..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216)

TH

Tim H.

CEO

> "Mobile apps not easy to use for ISL Conf proxy users, from the perspective of end users."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6620090)

A

Andrej Š.

System technician

> "Always-on function is really good as it provides a backup when VPN's or RDP have issues."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009187)

Martin H.

Managing Director

> "The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4951635)

MI

Marko I.

Head of IT

> "It’s a reliable and secure tool that makes remote support straightforward, whether connecting to clients or..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006249)

VR

Verified Reviewer

IT Systems Engineer

> "ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092019)

A

Andrejs Š.

Head of infrastructure

> "The software is user-friendly, secure, and has solid cross-platform compatibility, which is essential for..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537256)

Michael D.

Managing Director

> "The only thing that was a bit awkward until explained was the use of custom RDP ports..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4885630)

A

Andrej Š.

System technician

> "Remote access works with no hiccups and it works on multiple OS's."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009187)

DD

Derek D.

Technical Manager

> "The only thing I dislike is the file transfers."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___5003476)

LP

Lenart P.

Delivery manager

> "Both technicians and end-users benefit from its simplicity, and it has definitely helped to resolve issues more..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010467)

MK

Mitja K.

IT Spec

> "users have some issues with e-mail link not working they need ID so we can connect"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316745)

MO

Marko O.

IT support

> "In addition, the price is excellent — more affordable than similar programs such as TV, which further increases..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006091)

NG

Nikoloz G.

IT Support Engineer

> "It is kind of laggy and also sometimes when I try to get admin rights it stuck and don't let me do anything"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4341850)

PS

Primož S.

Head of Customer Support

> "Its flawless connectivity and intuitive interface make it an indispensable tool—simple to use, yet powerful in..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216)

GJ

Grant J.

Director

> "Nothing - very happy with the current functionality. "

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6005455)

JF

Jure F.

CEO

> "The interface is simple and intuitive, so even non-technical users can navigate it easily."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7011137)

JB

Jeff B.

IT Director

> "very small issue of some staff having difficulty downloading the small driver to use the program. "

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3995311)

BV

Benjamin V.

Head of CNC Programming

> "The application works flawlessly, allows quick access and simple remote support."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7005432)

TS

Tom S.

Administrator IT

> "Sometimes clipboard-sharing function doesn't work"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3984033)

G

Gregor Ž.

Professional Worker

> "ISL Light is an outstanding remote support solution."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009)

MF

Mathew F.

Technical Director

> "The random crashes when using too many sessions."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3990859)

RW

Robert W.

Manger, Technical Services

> "It doesn't get buried amongst all the open browser tabs and makes it easy to find. "

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610)

TK

Tim K.

Network manager

> "Occasionally loses connection and have to reconnect with new session."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3638413)

Gareth J.

Director

> "We have all our customers systems set up for unattended access meaning we can support anyone at anytime from..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092215)

AS

Andraz S.

Računalniški programer

> "Just sometime client can not give me access to keyboard."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316802)

AV

Aleksandra V.

IT Support

> "I really appreciate being able to provide remote support to colleagues reliably and without complications."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075)

HS

Harold S.

Geschäftsführer

> "Screen sharing doesn't really work well for us."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316799)

RR

Romain R.

Administrator system and devops

> "The interface is intuitive and reliable, making remote support efficient."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010402)

DB

David B.

Director

> "I use Linux, and sometimes it fails to display the sub window which means I have to kill and restart it."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2939560)

GR

Guillermo R.

Systems Administrator

> "Compatibility, you can take remote control even for mobile devices"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6611810)

DW

David W.

IT Manager

> "I have not had a need to call in for technical support yet."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3995604)

MI

Marko I.

Head of IT

> "What I liked most about ISL Light was how easy it is to use, its fast and stable performance, and the strong..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006249)

AA

Ana A.

Programme Officer

> "We did not encounter features that would be difficult to use or would demand a change in our business processes."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3117167)

AV

Aleksandra V.

IT Support

> "The security of the connection is also very high, which gives confidence."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075)

CB

Cemil B.

IT and Data Security Specialist

> "The remote connection time is a bit too long."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3466786)

PS

Primož S.

Head of Customer Support

> "It offers the right set of features to deliver effective user support."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216)

SM

Silvo M.

Delivery manager

> "Distribution in a form of executable can make troubles."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479382)

RW

Robert W.

Manger, Technical Services

> "From a user perspective, this is a very convenient tool that puts everything in one place. "

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610)

AP

Andrea P.

Practice Manager

> "Sometimes it's a little slow, but that's maybe more to do with our internet that the software...."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3257616)

AV

Aleksandra V.

IT Support

> "The interface is very intuitive, so even first-time users can easily get used to it."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075)

DS

Donna S.

Practice Manager

> "I did not find any features that I did not like."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4052935)

ZP

Zan P.

ICT Development Engineer

> "The interface could be more modern, but the overall experience has been excellent."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009317)

DZ

Darjan Z.

CEO

> "Some crashes with ubuntu installation."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3492756)

U

Uroš Ž.

Director

> "Transparent and efficient, stable running as for simple or professional use."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7013360)

RA

Rafael A.

Ing Preventa

> "In many occasions the session freeze and the keyboard can´t catch what the operator type, we need minimize..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2388552)

A

Andrejs Š.

Head of infrastructure

> "One of the standout features of ISL Light is its robust functionality."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537256)

MN

Matevž N.

računalničar, računovodja

> "The connection is slow some times."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479427)

Xiping Z.

Director

> "The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6098034)

P

Primož Š.

ceo

> "Problems with mac computers."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479698)

ND

Neil D.

Operations Manager

> "The thing i like most about ISL light is that we are able to see if our systems are up and running using the..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6000334)

NJ

NIk J.

Helpdesk analist

> "a bit of delay on top bar when the connection drops (i am wondering if the connection is poor and after 3..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2228483)

PR

Philip R.

Director

> "Very effective for all my remote support requirements, couldn't work without it"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6361377)

JW

Jessica W.

Practice Manager

> "Set up confuses me but I call and they walk me through everytime"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3454768)

MM

Miha M.

advisor

> "It is easy to use and very intuitive."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7085833)

GK

Gregor K.

CEO

> "Always on feature sometimes fails."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3480378)

G

Gregor Ž.

Professional Worker

> "I really appreciate how simple and intuitive ISL Light is to use."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009)

RD

Robert D.

CEO

> "It lacks some features - for example - double screen comes in one big windows (instead of two seperate)."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2195084)

UZ

Uroš Z.

Network Administrator

> "Stable, secure, and perfect for IT remote assistance.""

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009728)

MJ

Miljenko J.

Head of tech support engineering department

> "There was no features that wasn't good enough for me."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3106565)

AC

Andrew C.

Software developer

> "The product is robust and reliable and although I have tried competitors free versions, I know that it is well..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6449738)

MM

Marco M.

CEO

> "Support to Linux server in text mode now is not upported"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2809622)

LH

Luka H.

Sys admin

> "I really like ISL Light for its simplicity and reliability."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009190)

MB

Malcolm B.

Director

> "use it every hour of every day have tried others, but graphics poor, expensive or not as secure"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2489843)

[View Reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/)

AN

Adriana N.

Enterprise Processes

> "Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests,..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6309797)

LJS

Lorenzo John S.

Junior Developer

> "Despite the ease of access and functionality, Faveo may sometimes stumble upon updating issues which can cause..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6592286)

DB

Dylan B.

IT

> "It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great!"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7049658)

BH

Barry H.

Network Specialist

> "Setting are sometimes hard to find for me as a beginner."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6778810)

NV

Naresh V.

DevOps

> "Their responsiveness after ticket assignment and their approach to customer issues are commendable"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7052848)

RSN

Ravi Sankar N.

DGM

> "Product features which was expected is not available"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6464771)

AN

Adriana N.

Enterprise Processes

> "Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6309797)

AW

Alain W.

Intelligence professional

> "Some configuration options are difficult to understand and change."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___4906706)

LJS

Lorenzo John S.

Junior Developer

> "It serves its users well by helping them track the status of the tickets, as said by their personal reviews."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6592286)

AS

Alexander S.

Software Developer

> "Takes long to get assistance when the is an issue on the helpdesk"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6013520)

MG

Manjunathan G.

Architect

> "Faveo Helpdesk is a powerful and flexible customer support solution that can significantly improve customer service..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6366435)

FD

Fadi D.

Deputy CIO

> "The forms building process is quite complicated as the main fields are driven from the default form and this is..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___4772731)

MLA

Muhammad Luthfi A.

IT Business Analyst

> "One of the thing that i like is how the faveo respond the ticket."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7069257)

TR

Tommi R.

Manager ICT

> "Hard to install other OS than ubuntu."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6001158)

MS

Mohamed S.

Computer programmar

> "With an array of features like ticket management, automated workflows, and robust analytics, it promises to enhance..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6300246)

BS

Brian S.

President

> "The installation process was difficult and costly."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6095204)

KA

Kyla A.

Operations Analyst

> "Faveo Helpdesk is very user-friendly hence extremely easy to use with many features to explore along the way"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7091151)

SN

Samuel N.

Engineer - Core networks

> "First customer use experience can be a little complex."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#Capterra___4484040)

[View Reviews](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

## User interface

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)

4.74 (779)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)

4.47 (117)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

ISL Light

Top features

17/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/146892/ISL-Light/#features)

Faveo Helpdesk

12/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/147036/Faveo-Helpdesk/#features)

### Recognition

ISL Light is recognized as a top-rated tool in 4 Capterra Shortlist reports

Faveo Helpdesk

Best Value Help DeskSoftware (2024) 

### Deployment & support

ISL Light

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Faveo Helpdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ISL Light

-   By ISL Online
-   Located in Slovenia
-   Founded in 2001

Faveo Helpdesk

-   By Ladybird Web Solution
-   Located in India
-   Founded in 2015

## Popular Comparisons

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

vs

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/)

$34.9/month

Price

$24.9/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/146892-194565/ISL-Light-vs-TeamViewer)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$14/month

Price

$39/month

4.2

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/147036-164283/Faveo-Helpdesk-vs-Zendesk)

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

vs

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

$34.9/month

Price

₹480/month

4.6

Features

4.6

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$14/month

Price

$19/month

4.2

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-147036/Freshdesk-vs-Faveo-Helpdesk)

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

vs

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/)

$34.9/month

Price

€22.9/month

4.6

Features

4.5

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/146892-149595/ISL-Light-vs-AnyDesk)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$14/month

Price

$15/month

4.2

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-147036/LiveAgent-vs-Faveo-Helpdesk)

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/)

$34.9/month

Price

$8.75/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-146892/Slack-vs-ISL-Light)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$14/month

Price

R$35/month

4.2

Features

4.7

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/147036-202528/Faveo-Helpdesk-vs-Milvus)

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

vs

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

$34.9/month

Price

$199/year

4.6

Features

4.5

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/146892-177094/ISL-Light-vs-Supremo-Remote-Desktop)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$14/month

Price

$20/month

4.2

Features

4.5

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/147036-169505/Faveo-Helpdesk-vs-Zoho-Desk)

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

vs

[Getscreen.me](https://www.capterra.com/p/202036/Getscreen-me/)[4.78 (156)](https://www.capterra.com/p/202036/Getscreen-me/reviews/)

$34.9/month

Price

$5/month

4.6

Features

4.7

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/146892-202036/ISL-Light-vs-Getscreen-me)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$14/month

Price

$19/month

4.2

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-147036/Freshservice-vs-Faveo-Helpdesk)