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ISL Light vs ChannelReply: Which is a better fit?

Updated on December 22nd, 2024
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    ISL Light logo

    ISL Light

    PROFILE
    ChannelReply logo

    ChannelReply

    PROFILE
    Summary
    Key features rated by users
    Features selected based on 4,079 reviews from Help Desk users.
    % Fit
    Missing features
    Not enough reviews
    Feature ratings
    Ticket Management
    NA
    Prioritization
    NA
    Performance Metrics
    4.5
    Real-Time Notifications
    --
    Alerts/Escalation
    NA
    % Fit
    Missing features
    Not enough reviews
    Feature ratings
    Ticket Management
    4.8
    Prioritization
    --
    Performance Metrics
    NA
    Real-Time Notifications
    5.0
    Alerts/Escalation
    4.9
    User satisfaction
    4.7
    User reviews750
    Ease of use
    4.7
    Functionality
    4.6
    Value for money
    4.5
    Customer support
    4.7
    4.9
    User reviews18
    Ease of use
    5.0
    Functionality
    4.8
    Value for money
    4.8
    Customer support
    4.9
    Price starts from
    Monthly subscription
    Free version
    Free trial
    Monthly subscription
    Free version
    Free trial
    Best for

    ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.

    Turn your helpdesk into an ecommerce support center. Best for sellers on eBay, Amazon, Walmart, Shopify and/or Back Market using helpdesks like Zendesk, Gorgias, Freshdesk or Zoho Desk.

    User reviews
    pros & cons
    reviewer-0-0
    Jose J
    bachelor

    My overall experience has been positive. This remote desktop solution has proven to be reliable and easy to use in all of my interactions with it.

    Bjorn B
    Director

    Sometimes the keyboard gets messed up while taking over the screen.

    JanDirk J
    IT Consultant

    I like the Cost- and the ease of use of this tool. I started with using the prepaid version and later on used the subscription, the change to the latter product was seamless, Excellent.

    Iain I
    Owner

    Using the software on a Apple device is a pain.

    Paul P
    Technical Systems Consultant

    We were pleased to have a super-quick onboarding with ISL, with good support and guides to getting things setup and secured approaching.

    Paolo P
    system engineer

    We had problems using rdp connection using a Mac osx client.

    Roddy R
    FD

    Relatively easy to deploy and use and it is reliable and convenient. The ability to configure it for secure Remote Desktop Access is important.

    Thinh T
    Director of IT

    Have to pay extra to login to more than one device.

    1 / 4
    View Reviews
    Not enough reviews
    View Reviews
    Video reviews
    No video reviews yet
    No video reviews yet
    User interface
    No videos provided by vendor
    No videos provided by vendor
    146892
    5 screenshots
    242288
    5 screenshots
    Do these products fit your needs?

    Prioritize real-user-identified key features according to your needs to find your best fit.

    Logo Img
    --%
    Logo Img
    --%
    Access Controls/Permissions
    207
    Important
    Activity Dashboard
    388
    Important

    ISL Light

    17/30
    • Alerts/Escalation
    • Automated Routing
    • Customer Database
    • Customizable Fields
    • Data Import/Export
    • Email Templates
    • Knowledge Base Management
    • Macros/Templated Responses
    • Mobile App
    • Personalization
    • Prioritization
    • Social Media Integration
    • Ticket Management
    • Access Controls/Permissions
    • Activity Dashboard
    • API
    • Collaboration Tools
    • Customizable Branding
    • Multi-Channel Communication
    • Performance Metrics
    • Real-Time Chat
    • Real-Time Notifications
    • Reporting/Analytics
    • Secure Data Storage
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Single Sign On
    • Surveys & Feedback
    • Third-Party Integrations
    • Workflow Management
    See All features
    Hide Help Desk Software Features -

    ChannelReply

    Top Features
    18/30
    Show Help Desk Software Features +
    ISL Light
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    ChannelReply
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    ISL Light
    • By ISL Online
    • Located in Slovenia
    • Founded in 2001
    ChannelReply
    • By Threecolts
    • Located in United States
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