Capterra Logo
Helping businesses choose better software since 1999

ISL Light vs SoftBCom Help Desk: Which is a better fit?

Updated on December 22nd, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 4,079 reviews from Help Desk users.
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
NA
Prioritization
NA
Performance Metrics
4.5
Real-Time Notifications
--
Alerts/Escalation
NA
% Fit
Not enough reviews
Feature ratings
Ticket Management
3.8
Prioritization
--
Performance Metrics
--
Real-Time Notifications
5.0
Alerts/Escalation
3.0
User satisfaction
4.7
User reviews750
Ease of use
4.7
Functionality
4.6
Value for money
4.5
Customer support
4.7
4.4
User reviews23
Ease of use
4.5
Functionality
4.1
Value for money
4.6
Customer support
4.5
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.

If you want to to get to the next level with your customer support, save money, save time and make your customers and agents happier you should contact us and we will help you to realize that.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
146892
5 screenshots
253347
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

ISL Light

17/30
  • Alerts/Escalation
  • Automated Routing
  • Customer Database
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Mobile App
  • Personalization
  • Prioritization
  • Social Media Integration
  • Ticket Management
  • Access Controls/Permissions
  • Activity Dashboard
  • API
  • Collaboration Tools
  • Customizable Branding
  • Multi-Channel Communication
  • Performance Metrics
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Secure Data Storage
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Surveys & Feedback
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Help Desk Software Features -

SoftBCom Help Desk

Top Features
25/30
Show Help Desk Software Features +
ISL Light
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SoftBCom Help Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ISL Light
  • By ISL Online
  • Located in Slovenia
  • Founded in 2001
SoftBCom Help Desk
  • By SoftBCom
  • Located in Germany
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: