Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Organisations with large volumes of online conversation. Main clients are from telecoms, banking, retail, FMCG and the insurance industries.
Local businesses. Industries include: Animal Services, Automotive, Business & Professional Services, Construction, Dental & Medical, Home Services, Health & Beauty & Hospitality.
The ORM aspect of the tool is fantastic and if set up correctly, no mention or sentiment, good or bad slips through the cracks. The platform also uses a crowd to validate sentiment which is fantastic.
In the reporting tool & feedback, there have been a couple of instances where the "insight" hasn't been contextualised and can be misinterpreted and create confusion in the presentation.
The pro's are EVERYTHING. They're a great company with fantastic customer service - always willing to help no matter what time of day and night.
Cons is that it is always quite difficult for me to set up a dashboard and I always have to ask Matt to do it.
The ability to create a dashboard that focuses on a specific topic is also a great feature. Enables the org to zoom in on specific things and gain a better understanding of those topics on live time.
The dashboard was initially quite difficult to work with.
The ease of use and always available support. The BrandsEye team (thanks Amy!) have always been on standby for queries we've had and have always come forward with great suggestions.
Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.
I just had a 2 week battle with Broadly over their billing during the COVID crisis. I terminated services by phone in March of 2020 when everything took a plunge and re-started services this month.
They are very good on what they do and have people working for them that care that you are happy. The price for everything that they offer is amazing.
Made the process of setting up the website a hassle and a frustration, and I couldn't completely leave my old host service (which was a large reason to switch to Broadly).
Overall, my experience with BROADLY has been good. It is easy to use, and it is a great platform to be able to SMS/text message & email customers all in once place.
There's a bit of a delay between when a customer leaves a review and when I receive a Broadly notification about it.
I enjoy the ease of use on the dashboard and the interface between my website and my customers is very professional and seamless. My volume of reviews has increased dramatically from using Broadly.
I was worried at first that clients leaving a review would be put off by additional requests for reviews on other sites but that hasn't been an issue.
Rick: Hi, my name is Rick. I'm the president and owner of a small pest control company. We have about 17 employees and we've been around close to 34 years, but probably about 12 years full-time with people working with me. And we use Broadly, and I'm going to rate it at a five star. With Broadly, before we got with Broadly, we used a product called SignalHype and it was a good product, but it just didn't have all the features as Broadly does, and it didn't integrate with our website. So what's kind of nice about Broadly is it gives you a little chat box on your website. So instantly when somebody dials onto your website, a little box comes up with a picture of me and says, "How can I help you?" With Broadly, why we chose it is because they had a lot of integrated features that went with our website, and one of them is any kind of review we get, it automatically puts it on the website. So that way your website is constantly being updated with reviews and the reviews are coming from Facebook, they're coming from Yelp, and they're coming from Google. And the other thing was the price was very reasonable compared to what we were paying and it seemed like we would get a lot of reviews, which we are. With Broadly, I was concerned like some of the other softwares, it was going to be complicated and hard to install, but actually it was just the opposite. It was very easy and easy to install and we had a lot of contact over the phone just to make sure that everything went smooth and they actually went into my website and they put whatever they needed to do on the website so it would take my reviews and put them on my website as well as putting the little chat box on my website. So I really didn't have to do anything with that. The biggest suggestion I would tell possible users out there with Broadly is it really changed my business with just the amount of reviews we get, because what's kind of nice is when we do a job, it integrates with QuickBooks and when we do an invoice, they send the text message directly to the customer saying, "Hey, thanks for using our company. If you got a second, leave us a review." And we get a lot of reviews. We'd probably get two or three a day and we're at maybe about 1500 reviews and we're a 4.9, and we have probably the most reviews on Yelp than any other pest control company out there. We have about 75 and they're all five star and we're just extremely happy with Broadly.
Prioritize real-user-identified key features according to your needs to find your best fit.
DataEQ
Broadly
Top FeaturesTalk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: