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Faveo Helpdesk vs SessionStack: Which is a better fit?

Updated on December 15th, 2024
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Summary
Key features rated by users
Features selected based on 4,125 reviews from Help Desk users.
% Fit
Missing features
Feature ratings
Ticket Management
4.6
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
NA
Alerts/Escalation
4.4
% Fit
Missing features
Feature ratings
Ticket Management
NA
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
NA
Alerts/Escalation
NA
User satisfaction
4.5
User reviews107
Ease of use
4.4
Functionality
4.3
Value for money
4.7
Customer support
4.7
4.2
User reviews10
Ease of use
3.9
Functionality
3.9
Value for money
4.6
Customer support
4.5
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food & Beverages

Customer Support, Customer Success and Tech Support teams who want to cut the back-and-forth and reduce time to resolution improving the overall customer experience.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
147036
3 screenshots
159261
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Faveo Helpdesk

Top Features
11/30
  • Access Controls/Permissions
  • Activity Dashboard
  • API
  • Collaboration Tools
  • Customer Database
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Mobile App
  • Performance Metrics
  • Personalization
  • Prioritization
  • Real-Time Chat
  • Real-Time Notifications
  • Secure Data Storage
  • Single Sign On
  • Surveys & Feedback
  • Third-Party Integrations
  • Workflow Management
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
See All features
Hide Help Desk Software Features -

SessionStack

1/30
Show Help Desk Software Features +

Faveo Helpdesk

  • Best Value Help Desk
    Software (2024)

SessionStack

--

Faveo Helpdesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SessionStack
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Faveo Helpdesk
  • By Ladybird Web Solution
  • Located in India
  • Founded in 2015
SessionStack
  • By SessionStack
  • Located in Bulgaria
  • Founded in 2016
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