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Customer Support, Customer Success and Tech Support teams who want to cut the back-and-forth and reduce time to resolution improving the overall customer experience.
Highly stable and great escalation platform and the customer contacts list management and file sharing is very effective through Faveo Helpdesk capabilities.
We have run into problems that are hard to troubleshoot.
All of the build in features are very good to use, the most amazing feature is the Email notification, its really easy to monitor.
The installation process was difficult and costly.
Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports.
The forms building process is quite complicated as the main fields are driven from the default form and this is quite confusing.
We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them.
Some options used in admin panel are confusing.
Prioritize real-user-identified key features according to your needs to find your best fit.
Faveo Helpdesk
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Faveo Helpdesk
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