# Compare Faveo Helpdesk vs ManageEngine ServiceDesk Plus 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ManageEngine ServiceDesk Plus and Faveo Helpdesk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/147036-179501/Faveo-Helpdesk-vs-ManageEngine-Service-Desk-Plus

---

# ManageEngine ServiceDesk Plus vs Faveo Helpdesk Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ManageEngine ServiceDesk PlusFaveo Helpdesk2/4 selected

[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.5 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

[## ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

Starting Price

$16.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.3

Customer Service

4.2

Reviews Sentiment

Based on [231 reviews](#user-reviews)

Positive

208

Neutral

15

Negative

8

[## Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.5 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

Starting Price

$14.00/month

Value-for-Money

4.7

Functionality

4.2

Ease of Use

4.4

Customer Service

4.7

Reviews Sentiment

Based on [117 reviews](#user-reviews)

Positive

109

Neutral

6

Negative

2

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## Summary

* * *

Key features rated by users

Features selected based on 4,245 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

70%Fit

Not enough reviews

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.4

Third-Party Integrations

3.9

Customizable Fields

4.4

Performance Metrics

\--

\--%Fit

Missing features

Feature ratings

Ticket Management

4.6

Real-Time Notifications

NA

Third-Party Integrations

NA

Customizable Fields

NA

Performance Metrics

NA

User satisfaction

User satisfaction

4.4

User reviews[231](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

Ease of use

4.3

Functionality

4.4

Value for money

4.3

Customer support

4.2

User satisfaction

4.5

User reviews[117](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$16Per User, Per Month

-   Free version
-   Free trial

Price starts from

$14Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

Best for

We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food & Beverages

## User reviews

Pros & cons

EL

Edier L.

Network administrator

> "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets,..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507)

YK

Yurii K.

Technical Support Specialist

> "Maintenance of Linux based version could be a problem if your team is mostly Windows specialist."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019)

AV

Ahmet V.

System Network and İnformation Sec Manager

> "The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it offers."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372)

RV

Robert V.

IT Manager

> "The customization of templates is a but difficult to understand how the layout works."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592)

Austin E.

CTO

> "Great ticketing system that has a lot of customizable features and ways to import emails into actionable items"

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7102463)

IP

ISHWARI P.

Trainee

> "Mobile app limitations lack some features from the desktop version."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6779077)

CQ

Connor Q.

IT Team Lead

> "Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements"

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7114581)

RV

Robert V.

IT Manager

> "Some fields are not available for reporting such as the description."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592)

Melih Ç.

Team Leader

> "It has many integration capabilities which is very important for changed customer environments and templates for Incidents/Requests are very..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143)

MS

Manuel S.

Engineer TI Sr.

> "It does not maintain an integration with Microsoft applications."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6396780)

EL

Edier L.

Network administrator

> "We don't use all the options available for deployment but is good to know there are there in case the company situation change."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507)

VR

Verified Reviewer

IT Manager

> "there are some functions inside some processes which are missing such as custom approval workflows in incident management or having the details..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4605698)

AV

Ahmet V.

System Network and İnformation Sec Manager

> "Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372)

Harry S.

Systems & Digital Marketing Administrator

> "Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4236551)

Melih Ç.

Team Leader

> "I like ServiceDesk Plus as an ITSM tool and because its modules can be aligned according to its licencing, it helps customers' wallet thin."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143)

BS

Boyang S.

Junior Data Integration Developer

> "For a comprehensive ITSM solution, it can be quite pricey."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4636210)

JN

Joshua N.

Applications Specialist

> "It does the job and helps us as an office support our retail stores and staff members with any questions and queries."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360)

GV

Gerardo V.

Product Manager

> "The ZIA bot that is bundled only works in english, there are so many customers that needs spanish support and ZIA doesn't support it."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3525766)

YK

Yurii K.

Technical Support Specialist

> "ManageEngine ServiceDesk Plus is a great tool for teams of any size."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019)

MT

Michael T.

Service Delivery Manager

> "Lacks some configurability and isn't as flexible as top-tier products like ServiceNow"

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3338320)

JN

Joshua N.

Applications Specialist

> "Good if all you're looking at is to provide a service desk platform but for a business that is expected to grow, there are other platforms that..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360)

AW

Andrew W.

Radpro

> "The only feature that is missing is the ability to turn back time."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___2560011)

[View Reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

AN

Adriana N.

Enterprise Processes

> "Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests,..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6309797)

LJS

Lorenzo John S.

Junior Developer

> "Despite the ease of access and functionality, Faveo may sometimes stumble upon updating issues which can cause..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6592286)

DB

Dylan B.

IT

> "It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great!"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7049658)

BH

Barry H.

Network Specialist

> "Setting are sometimes hard to find for me as a beginner."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6778810)

NV

Naresh V.

DevOps

> "Their responsiveness after ticket assignment and their approach to customer issues are commendable"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7052848)

RSN

Ravi Sankar N.

DGM

> "Product features which was expected is not available"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6464771)

AN

Adriana N.

Enterprise Processes

> "Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6309797)

AW

Alain W.

Intelligence professional

> "Some configuration options are difficult to understand and change."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___4906706)

LJS

Lorenzo John S.

Junior Developer

> "It serves its users well by helping them track the status of the tickets, as said by their personal reviews."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6592286)

AS

Alexander S.

Software Developer

> "Takes long to get assistance when the is an issue on the helpdesk"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6013520)

MG

Manjunathan G.

Architect

> "Faveo Helpdesk is a powerful and flexible customer support solution that can significantly improve customer service..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6366435)

FD

Fadi D.

Deputy CIO

> "The forms building process is quite complicated as the main fields are driven from the default form and this is..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___4772731)

MLA

Muhammad Luthfi A.

IT Business Analyst

> "One of the thing that i like is how the faveo respond the ticket."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7069257)

TR

Tommi R.

Manager ICT

> "Hard to install other OS than ubuntu."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6001158)

MS

Mohamed S.

Computer programmar

> "With an array of features like ticket management, automated workflows, and robust analytics, it promises to enhance..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6300246)

BS

Brian S.

President

> "The installation process was difficult and costly."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6095204)

KA

Kyla A.

Operations Analyst

> "Faveo Helpdesk is very user-friendly hence extremely easy to use with many features to explore along the way"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7091151)

SN

Samuel N.

Engineer - Core networks

> "First customer use experience can be a little complex."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#Capterra___4484040)

[View Reviews](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

## User interface

4.41 (231)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)

4.47 (117)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

ManageEngine ServiceDesk Plus

Top features

28/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#features)

Faveo Helpdesk

12/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/147036/Faveo-Helpdesk/#features)

### Recognition

ManageEngine ServiceDesk Plus is recognized as a top-rated tool in 4 Capterra Shortlist reports

Faveo Helpdesk

Best Value Help DeskSoftware (2024) 

### Deployment & support

ManageEngine ServiceDesk Plus

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Faveo Helpdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ManageEngine ServiceDesk Plus

-   By ManageEngine
-   Located in United States
-   Founded in 1996

Faveo Helpdesk

-   By Ladybird Web Solution
-   Located in India
-   Founded in 2015

## Popular Comparisons

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Features

4.3

4.3

Ease of Use

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[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

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4.2

Features

4.4

4.4

Ease of Use

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[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

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4.3

4.3

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[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

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$14/month

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$19/month

4.2

Features

4.3

4.4

Ease of Use

4.5

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[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

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4.4

Features

4.6

4.3

Ease of Use

4.6

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[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

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4.6

4.4

Ease of Use

4.6

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Features

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4.3

Ease of Use

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4.7

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$16/month

Price

Contact vendor for pricing

4.4

Features

4.5

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/107225-179501/SysAid-vs-ManageEngine-Service-Desk-Plus)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$14/month

Price

$19/month

4.2

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-147036/Freshservice-vs-Faveo-Helpdesk)