# Compare Faveo Helpdesk vs HubSpot Service Hub 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare HubSpot Service Hub and Faveo Helpdesk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/147036-182476/Faveo-Helpdesk-vs-HubSpot-Service-Hub

---

# HubSpot Service Hub vs Faveo Helpdesk Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

HubSpot Service HubFaveo Helpdesk2/4 selected

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.5 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

[## HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.2

Functionality

4.1

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [189 reviews](#user-reviews)

Positive

177

Neutral

9

Negative

3

[## Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.5 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

Starting Price

$14.00/month

Value-for-Money

4.7

Functionality

4.2

Ease of Use

4.4

Customer Service

4.7

Reviews Sentiment

Based on [117 reviews](#user-reviews)

Positive

109

Neutral

6

Negative

2

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 4,221 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

74%Fit

Not enough reviews

Feature ratings

Ticket Management

4.5

Real-Time Notifications

4.8

Third-Party Integrations

5.0

Customizable Fields

\--

Performance Metrics

5.0

\--%Fit

Missing features

Feature ratings

Ticket Management

4.6

Real-Time Notifications

NA

Third-Party Integrations

NA

Customizable Fields

NA

Performance Metrics

NA

User satisfaction

User satisfaction

4.4

User reviews[189](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

Ease of use

4.4

Functionality

4.1

Value for money

4.2

Customer support

4.5

User satisfaction

4.5

User reviews[117](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Price starts from

$14Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Customer support departments, marketing teams, sales teams, content creators, and operations teams.

Best for

We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food & Beverages

## User reviews

Pros & cons

LD

Liliana D.

Closing assistant

> "We use hubspot in the company I work for, it has been great to track sales and chat with the team on where we..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7146375)

SC

Sean C.

Marketer

> "It's complicated, sometimes clunky (need to check for errors), and the advanced plans are expensive for a..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147)

Mai M.

Managing Director

> "With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324)

VR

Verified Reviewer

VP of Customer Success

> "Poor UX for support ticketing, lacking in core functionality, behind the curve on AI capabilities."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6593659)

Mai M.

Managing Director

> "With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324)

JL

Jill L.

HR Manager

> "I do not like the 12-month plan and limited free access."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369)

TC

Torlock C.

Head of marketing and development

> "Hubspot has great off the shelf, free integrations with host of services I.e. WordPress, WooCommerce, Magenta,..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6640877)

EB

Elizabeth B.

customer service supervisor

> "Overall I didn't care for it from the start it has a messy like home station and has too much going on."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6788407)

Mai M.

Managing Director

> "Our team uses HubSpot daily so it's critical that we maximize all its services."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324)

TM

Tina M.

Installation Manager

> "I didnt like how much automation had to be done to make everything work the way we needed to."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6681643)

LD

Liliana D.

Closing assistant

> "Everything gets saved automatically plus you can add AI summaries"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7146375)

MHS

Mohammed Hareez S.

Customer Success representative

> "the least we like about this is its bit unorganized"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6691199)

VR

Verified Reviewer

Marketing Manager and Business Development

> "Knowing a little more about who you're helping changes how you respond, and that's something we valued a lot..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7139912)

JL

Jill L.

HR Manager

> "However, I do not like the price and will not continue with it."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369)

Ebose I.

Manager

> "HubSpot Service Hub helps me stay organized and respond to customers faster."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7018878)

LB

Lisa B.

Operations Manager

> "I did not ever get to be an admin with this"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6425997)

EB

Erinn B.

Client Service Specialist II

> "Along with marketing emails and sales as well as service tools all in once place and the CRM software is free"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6493830)

HB

Hailey B.

Sales Marketing Manager

> "Frustrated when there is only one ticket holder or it is difficult to assign collaborators."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4979162)

SN

Samuel N.

Marketing Manager

> "The fact it has a strong data centralization allowing everyone access the same information hence efficient..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6628455)

VR

Verified Reviewer

Client Project Manager

> "Pricing can be expensive when compared to the competition"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4895512)

Laura H.

Human Resources Generalist

> "HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___5012608)

SD

Shannon D.

Customer Experience Designer

> "I also didn't like that the knowledge base didn't provide for version history and edit tracking."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4236821)

MK

Mehakpreet K.

Hr executive

> "I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6816816)

VT

Venita T.

CEO, Founder

> "I had to watch several videos to gain a proper understanding of how to operate it effectively. Although..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693)

NB

Nabil B.

Director

> "Lots of customizability to fit our business' support requirements."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6624115)

SM

Sergio M.

Application Engineer

> "The interface is not customizable at all."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858)

IV

Ismael V.

Sales

> "I really like that you can set up meetings and it will send reminders to the people."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6802386)

VT

Venita T.

CEO, Founder

> "The initial stage of launching this product can be quite challenging and confusing."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693)

SC

Sean C.

Marketer

> "It's a good place to understand and manage marketing flows."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147)

MJ

Mathew J.

Digital Marketing Specialist

> "Hubspot is not the most affordable option out there."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4706602)

CT

Cassandra T.

Marketing Specialist

> "Overall, HubSpot Service Hub is a powerful customer service platform that offers an impressive array of..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4815786)

TOD

Thierno Ousmane D.

Loans manager

> "The ticket system still needs some improvements."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___3805401)

JL

Jill L.

HR Manager

> "The academy is nice feature to have to look up and learn new things."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369)

SM

Sergio M.

Application Engineer

> "We do not have a timeline to fix this"."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858)

Heather T.

owner and operator

> "I absolutely love the live chat feature—it’s easy to set up, and my team found it incredibly efficient for..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6763416)

SM

Sergio M.

Application Engineer

> "I have found multiple bugs and I was told "We know."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858)

[View Reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

AN

Adriana N.

Enterprise Processes

> "Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests,..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6309797)

LJS

Lorenzo John S.

Junior Developer

> "Despite the ease of access and functionality, Faveo may sometimes stumble upon updating issues which can cause..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6592286)

DB

Dylan B.

IT

> "It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great!"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7049658)

BH

Barry H.

Network Specialist

> "Setting are sometimes hard to find for me as a beginner."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6778810)

NV

Naresh V.

DevOps

> "Their responsiveness after ticket assignment and their approach to customer issues are commendable"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7052848)

RSN

Ravi Sankar N.

DGM

> "Product features which was expected is not available"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6464771)

AN

Adriana N.

Enterprise Processes

> "Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6309797)

AW

Alain W.

Intelligence professional

> "Some configuration options are difficult to understand and change."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___4906706)

LJS

Lorenzo John S.

Junior Developer

> "It serves its users well by helping them track the status of the tickets, as said by their personal reviews."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6592286)

AS

Alexander S.

Software Developer

> "Takes long to get assistance when the is an issue on the helpdesk"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6013520)

MG

Manjunathan G.

Architect

> "Faveo Helpdesk is a powerful and flexible customer support solution that can significantly improve customer service..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6366435)

FD

Fadi D.

Deputy CIO

> "The forms building process is quite complicated as the main fields are driven from the default form and this is..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___4772731)

MLA

Muhammad Luthfi A.

IT Business Analyst

> "One of the thing that i like is how the faveo respond the ticket."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7069257)

TR

Tommi R.

Manager ICT

> "Hard to install other OS than ubuntu."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6001158)

MS

Mohamed S.

Computer programmar

> "With an array of features like ticket management, automated workflows, and robust analytics, it promises to enhance..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6300246)

BS

Brian S.

President

> "The installation process was difficult and costly."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6095204)

KA

Kyla A.

Operations Analyst

> "Faveo Helpdesk is very user-friendly hence extremely easy to use with many features to explore along the way"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7091151)

SN

Samuel N.

Engineer - Core networks

> "First customer use experience can be a little complex."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#Capterra___4484040)

[View Reviews](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

## User interface

4.43 (189)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)

4.47 (117)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

HubSpot Service Hub

Top features

29/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#features)

Faveo Helpdesk

12/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/147036/Faveo-Helpdesk/#features)

### Recognition

HubSpot Service Hub is recognized as a top-rated tool in 4 Capterra Shortlist reports

Faveo Helpdesk

Best Value Help DeskSoftware (2024) 

### Deployment & support

HubSpot Service Hub

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Faveo Helpdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

HubSpot Service Hub

-   By HubSpot
-   Located in United States
-   Founded in 2012

Faveo Helpdesk

-   By Ladybird Web Solution
-   Located in India
-   Founded in 2015

## Popular Comparisons

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4.3

4.4

Ease of Use

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4.6

4.4

Ease of Use

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[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$14/month

Price

R$35/month

4.2

Features

4.7

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/147036-202528/Faveo-Helpdesk-vs-Milvus)

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,420)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$15/month

Price

$19/month

4.1

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-182476/Freshdesk-vs-HubSpot-Service-Hub)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$14/month

Price

$20/month

4.2

Features

4.5

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/147036-169505/Faveo-Helpdesk-vs-Zoho-Desk)

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$15/month

Price

$0/month

4.1

Features

4.6

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144040-182476/Tidio-Chat-vs-HubSpot-Service-Hub)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$14/month

Price

$25/month

4.2

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-147036/LiveChat-vs-Faveo-Helpdesk)