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HubSpot Service Hub vs Faveo Helpdesk: Which is a better fit?

Updated on February 11th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 4,133 reviews from Help Desk users.
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.5
Prioritization
--
Performance Metrics
5.0
Real-Time Notifications
4.7
Alerts/Escalation
3.9
% Fit
Missing features
Feature ratings
Ticket Management
4.6
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
NA
Alerts/Escalation
4.4
User satisfaction
4.4
User reviews172
Ease of use
4.4
Functionality
4.1
Value for money
4.3
Customer support
4.6
4.5
User reviews107
Ease of use
4.4
Functionality
4.3
Value for money
4.7
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Customer support departments, marketing teams, sales teams, content creators, and operations teams.

We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food & Beverages

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-9d3e1d28-5330-4470-1a77-08d8e9a0cd10
Brooke W
Head of Marketing
4.0

Brooke: Hi, my name is Brooke. I'm the Director of Customer Success, and I would give HubSpot Service Hub a four star rating. For more ratings, you can look at the link below. Before HubSpot Service, I was working with Freshdesk and while their system was actually pretty good, it was not connected to our CRM and to marketing and sales efforts. And what's amazing about HubSpot Service is I'm able to look at tickets and what's coming in to our support and service area and connect it back to the different contacts that are associated with deals in the sales pipeline and marketing sequences that are going on. I chose HubSpot Service for a few reasons. One is that it's connected to our larger CRM, which is associated with HubSpot, so everything is connected to the marketing and sales channels, which is really helpful when collaborating with different teams. As the Director of Customer Success, it's really important for me to keep track of all of our tickets and be able to categorize them between our current customers, our potential customers, and people who are just trying out the system. And also it's just a super easy and intuitive platform that makes it really helpful to quickly go through all the tickets, create knowledge base articles, and do so many things that are so crucial as someone working on the support CS side. Getting started with HubSpot Service was actually super easy. The only hard part that needed to be done was importing previous tickets into the HubSpot system. That took just a few hours of work overall, otherwise everything else was super easy. Creating all the new articles for the knowledge base is also super simple because they help you import what you have from our previous platform as well. So HubSpot is really big on making sure your onboarding process is quite seamless and it has made for our start with them for the past few months super helpful. Something that we recommend for teams that are considering HubSpot service is to understand on what other components in your company are being used. So for example, if the sales team is working with a completely different platform or the marketing team is working with something else, you need to see if all of those different elements can be integrated within HubSpot itself, because what's amazing about HubSpot is having all those different elements interconnect, make your job for yourself, for your team, for your colleagues on another team, so much easier, and you can work seamlessly and understand how everything is working together. Our issue with our previous platform was that it wasn't connected to our CRM, and now with HubSpot Service, it makes things way easier.

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1 Video
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3 screenshots
147036
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

HubSpot Service Hub

Top Features
27/30
  • Mobile App
  • Personalization
  • Secure Data Storage
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

Faveo Helpdesk

11/30
Show Help Desk Software Features +

Faveo Helpdesk

  • Best Value Help Desk
    Software (2024)
HubSpot Service Hub
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Faveo Helpdesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HubSpot Service Hub
  • By HubSpot
  • Located in United States
  • Founded in 2012
Faveo Helpdesk
  • By Ladybird Web Solution
  • Located in India
  • Founded in 2015
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