# Compare Faveo Helpdesk vs Milvus 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Faveo Helpdesk and Milvus based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/147036-202528/Faveo-Helpdesk-vs-Milvus

---

# Faveo Helpdesk vs Milvus Features and Cost Comparison

Last updated May 19th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Faveo HelpdeskMilvus2/4 selected

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.5 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

[## Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.5 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

Starting Price

$14.00/month

Value-for-Money

4.7

Functionality

4.2

Ease of Use

4.4

Customer Service

4.7

Reviews Sentiment

Based on [117 reviews](#user-reviews)

Positive

109

Neutral

6

Negative

2

[## Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

Starting Price

R$35.00/month

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

Based on [298 reviews](#user-reviews)

Positive

293

Neutral

4

Negative

1

## Not a match? Find software alternatives tailored to your priorities.

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rated it above 4 stars

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,245 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Ticket Management

4.6

Real-Time Notifications

NA

Third-Party Integrations

NA

Customizable Fields

NA

Performance Metrics

NA

\--%Fit

Missing features

Feature ratings

Ticket Management

4.8

Real-Time Notifications

4.5

Third-Party Integrations

NA

Customizable Fields

NA

Performance Metrics

NA

User satisfaction

User satisfaction

4.5

User reviews[117](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.7

Customer support

4.7

User satisfaction

4.8

User reviews[298](https://www.capterra.com/p/202528/Milvus/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$14Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

R$35Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food & Beverages

Best for

Small to large companies that want to be proactive and deliver the best customer service to their final clients.

## User reviews

Pros & cons

AN

Adriana N.

Enterprise Processes

> "Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests,..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6309797)

LJS

Lorenzo John S.

Junior Developer

> "Despite the ease of access and functionality, Faveo may sometimes stumble upon updating issues which can cause..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6592286)

DB

Dylan B.

IT

> "It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great!"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7049658)

BH

Barry H.

Network Specialist

> "Setting are sometimes hard to find for me as a beginner."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6778810)

NV

Naresh V.

DevOps

> "Their responsiveness after ticket assignment and their approach to customer issues are commendable"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7052848)

RSN

Ravi Sankar N.

DGM

> "Product features which was expected is not available"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6464771)

AN

Adriana N.

Enterprise Processes

> "Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6309797)

AW

Alain W.

Intelligence professional

> "Some configuration options are difficult to understand and change."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___4906706)

LJS

Lorenzo John S.

Junior Developer

> "It serves its users well by helping them track the status of the tickets, as said by their personal reviews."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6592286)

AS

Alexander S.

Software Developer

> "Takes long to get assistance when the is an issue on the helpdesk"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6013520)

MG

Manjunathan G.

Architect

> "Faveo Helpdesk is a powerful and flexible customer support solution that can significantly improve customer service..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6366435)

FD

Fadi D.

Deputy CIO

> "The forms building process is quite complicated as the main fields are driven from the default form and this is..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___4772731)

MLA

Muhammad Luthfi A.

IT Business Analyst

> "One of the thing that i like is how the faveo respond the ticket."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7069257)

TR

Tommi R.

Manager ICT

> "Hard to install other OS than ubuntu."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6001158)

MS

Mohamed S.

Computer programmar

> "With an array of features like ticket management, automated workflows, and robust analytics, it promises to enhance..."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6300246)

BS

Brian S.

President

> "The installation process was difficult and costly."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6095204)

KA

Kyla A.

Operations Analyst

> "Faveo Helpdesk is very user-friendly hence extremely easy to use with many features to explore along the way"

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7091151)

SN

Samuel N.

Engineer - Core networks

> "First customer use experience can be a little complex."

[See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#Capterra___4484040)

[View Reviews](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

Not enough reviews

## User interface

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)

4.47 (117)

[Milvus](https://www.capterra.com/p/202528/Milvus/)

4.84 (298)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Faveo Helpdesk

12/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/147036/Faveo-Helpdesk/#features)

Milvus

Top features

16/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/202528/Milvus/#features)

### Recognition

Faveo Helpdesk

Best Value Help DeskSoftware (2024) 

No recognitions have been awarded to Milvus

### Deployment & support

Faveo Helpdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Milvus

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Faveo Helpdesk

-   By Ladybird Web Solution
-   Located in India
-   Founded in 2015

Milvus

-   By Milvus
-   Located in Brazil
-   Founded in 2016

## Popular Comparisons

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$14/month

Price

$39/month

4.2

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/147036-164283/Faveo-Helpdesk-vs-Zendesk)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

R$35/month

Price

$39/month

4.7

Features

4.4

4.8

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-202528/Zendesk-vs-Milvus)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$14/month

Price

$19/month

4.2

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-147036/Freshdesk-vs-Faveo-Helpdesk)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

R$35/month

Price

$19/month

4.7

Features

4.3

4.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-202528/Freshdesk-vs-Milvus)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$14/month

Price

$15/month

4.2

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-147036/LiveAgent-vs-Faveo-Helpdesk)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

R$35/month

Price

$15/month

4.7

Features

4.6

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-202528/LiveAgent-vs-Milvus)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$14/month

Price

$20/month

4.2

Features

4.5

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/147036-169505/Faveo-Helpdesk-vs-Zoho-Desk)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/)

R$35/month

Price

$19/month

4.7

Features

4.3

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$14/month

Price

$19/month

4.2

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-147036/Freshservice-vs-Faveo-Helpdesk)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

vs

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/)

R$35/month

Price

Contact vendor for pricing

4.7

Features

4.5

4.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/107225-202528/SysAid-vs-Milvus)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$14/month

Price

$25/month

4.2

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-147036/LiveChat-vs-Faveo-Helpdesk)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

R$35/month

Price

$20/month

4.7

Features

4.5

4.8

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management)