--- title: "Compare Faveo Helpdesk vs Milvus 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Faveo Helpdesk and Milvus based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/147036-202528/Faveo-Helpdesk-vs-Milvus" page_type: "comparison" language: "en" --- # Faveo Helpdesk vs Milvus Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Faveo HelpdeskMilvus2/4 selected [Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.5 (118)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) [## Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.5 (118)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) Starting Price $14.00/month Value-for-Money 4.7 Functionality 4.2 Ease of Use 4.4 Customer Service 4.7 Reviews Sentiment Based on [118 reviews](#user-reviews) Positive 110 Neutral 6 Negative 2 [## Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting Price R$35.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.7 Reviews Sentiment Based on [298 reviews](#user-reviews) Positive 293 Neutral 4 Negative 1 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### ManageEngine ServiceDesk Plus 4.4 (234) * * * Starting Price $16.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ### SysAid 4.5 (522) * * * Starting Price $89.00 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,035 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Activity Dashboard NA Prioritization NA Customizable Fields NA Performance Metrics NA Alerts/Escalation 4.4 \--%Fit Missing features Feature ratings Activity Dashboard NA Prioritization 4.7 Customizable Fields NA Performance Metrics NA Alerts/Escalation 4.4 User satisfaction User satisfaction 4.5 User reviews[118](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) Ease of use 4.4 Functionality 4.2 Value for money 4.7 Customer support 4.7 User satisfaction 4.8 User reviews[298](https://www.capterra.com/p/202528/Milvus/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.7 Price starts from Price starts from $14Flat Rate, Per Month - Free version - Free trial Price starts from R$35Per User, Per Month - Free version - Free trial Best for Best for We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food & Beverages Best for Ideal for Managed Service Providers (MSPs), software houses, internal IT departments, consulting firms and companies that provide recurring technical support. ## User reviews Pros & cons DB Dylan B. IT > "It was also a bit difficult to work with the API docs and some things in the APi but the product itself is..." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7049658) LJS Lorenzo John S. Junior Developer > "Despite the ease of access and functionality, Faveo may sometimes stumble upon updating issues which can..." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6592286) LJS Lorenzo John S. Junior Developer > "It serves its users well by helping them track the status of the tickets, as said by their personal reviews." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6592286) BH Barry H. Network Specialist > "Setting are sometimes hard to find for me as a beginner." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6778810) NV Naresh V. DevOps > "Their responsiveness after ticket assignment and their approach to customer issues are commendable" [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7052848) AS Alexander S. Software Developer > "Takes long to get assistance when the is an issue on the helpdesk" [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6013520) MS Mohamed S. Computer programmar > "With an array of features like ticket management, automated workflows, and robust analytics, it promises to..." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6300246) FD Fadi D. Deputy CIO > "The forms building process is quite complicated as the main fields are driven from the default form and this..." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___4772731) AN Adriana N. Enterprise Processes > "Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service..." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6309797) RSN Ravi Sankar N. DGM > "Product features which was expected is not available" [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6464771) AN Adriana N. Enterprise Processes > "Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and..." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6309797) TR Tommi R. Manager ICT > "Hard to install other OS than ubuntu." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6001158) MLA Muhammad Luthfi A. IT Business Analyst > "One of the thing that i like is how the faveo respond the ticket." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7069257) BS Brian S. President > "The installation process was difficult and costly." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6095204) MS Mohamed S. Computer programmar > "Favep Helpdesk Enterprises is a helpdesk software solution designed for medium to large businesses looking to..." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6300246) AW Alain W. Intelligence professional > "Some configuration options are difficult to understand and change." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___4906706) KA Kyla A. Operations Analyst > "Faveo Helpdesk is very user-friendly hence extremely easy to use with many features to explore along the way" [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7091151) SN Samuel N. Engineer - Core networks > "First customer use experience can be a little complex." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#Capterra___4484040) MJ Mohamed J. IT Assistant > "Easy to access, Varity of report's, Support is good." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7050626) AS Alexander S. Software Developer > "Takes long to get assistance when the is an issue on the helpdesk" [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___6013520) MLA Muhammad Luthfi A. IT Business Analyst > "They are very kind and helpful to answer my question (Also fast respond)" [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#SoftwareAdvice___7069257) SN Samuel N. Engineer - Core networks > "First customer use experience can be a little complex." [See full review](https://www.capterra.com/p/147036/Faveo-Helpdesk/#Capterra___4484040) [View Reviews](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) Not enough reviews ## User interface [Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/) 4.47 (118) [Milvus](https://www.capterra.com/p/202528/Milvus/) 4.84 (298) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Faveo Helpdesk 9/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/147036/Faveo-Helpdesk/#features) Milvus Top features 15/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/202528/Milvus/#features) ### Recognition Faveo Helpdesk Best Value Help Desk Software (2024)  No recognitions have been awarded to Milvus ### Deployment & support Faveo Helpdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Milvus Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Faveo Helpdesk - By Ladybird Web Solution - Located in India - Founded in 2015 Milvus - By Milvus - Located in Brazil - Founded in 2016 ## Popular Comparisons [Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (118)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $14/month Price $19/month 4.2 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-147036/Freshdesk-vs-Faveo-Helpdesk) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) R$35/month Price $115/month 4.7 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-202528/Zendesk-vs-Milvus) [Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (118)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $14/month Price $115/month 4.2 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/147036-164283/Faveo-Helpdesk-vs-Zendesk) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) R$35/month Price $19/month 4.7 Features 4.3 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus) [Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (118)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $14/month Price $15/month 4.2 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-147036/LiveAgent-vs-Faveo-Helpdesk) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) R$35/month Price $19/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-202528/Freshdesk-vs-Milvus) [Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (118)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $14/month Price $19/month 4.2 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-147036/Freshservice-vs-Faveo-Helpdesk) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) R$35/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-202528/LiveAgent-vs-Milvus) [Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (118)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $14/month Price $20/month 4.2 Features 4.5 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/147036-169505/Faveo-Helpdesk-vs-Zoho-Desk) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) R$35/month Price $20/month 4.7 Features 4.5 4.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management) [Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)[4.47 (118)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $14/month Price $25/month 4.2 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-147036/LiveChat-vs-Faveo-Helpdesk) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) R$35/month Price $89/month 4.7 Features 4.5 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-202528/SysAid-vs-Milvus)