# Compare AutoRepair Cloud vs Shopmonkey 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare AutoRepair Cloud and Shopmonkey based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/147213-169022/AutoRepair-Cloud-vs-Shopmonkey

---

# AutoRepair Cloud vs Shopmonkey Features and Cost Comparison

Last updated March 17th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

AutoRepair CloudShopmonkey2/4 selected

[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.6 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

[## AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

Starting Price

$59.99/month

Value-for-Money

4.9

Functionality

4.9

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

JM

KF

Based on [163 reviews](#user-reviews)

Positive

161

Neutral

2

Negative

0

[## Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.6 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

Starting Price

$199.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [263 reviews](#user-reviews)

Positive

238

Neutral

11

Negative

14

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## Summary

* * *

Features in Auto Repair Software

Best performer

43 / 45

Only AutoRepair Cloud

-   Chat/Messaging
-   Document Management
-   Electronic Signature

36 / 45

User satisfaction

User satisfaction

4.9

User reviews[163](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

Ease of use

4.8

Functionality

4.9

Value for money

4.9

Customer support

4.7

User satisfaction

4.6

User reviews[263](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$59.99Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$199Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Designed for mechanics, vehicle fleet managers, and auto repair shop owners and chains, the platform assists with auto shop management.

Best for

Designed for auto repair shops, tire shops, quick lube shops, truck repair shops, wrap and detail shops, marine repair shops, and motorcycle repair shops, the tool helps manage business operations.

## User reviews

Pros & cons

JM

Joe M.

Owner

> "A good feature for creating concerns: they can be added either manually by me or by the client’s..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6795660)

VR

Verified Reviewer

Dental Intern

> "The application sometimes lags or "stucks," with some users noting it can run slowly."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___7101724)

KF

Kent F.

Auto repair mechanic

> "Good dashboard, where I could easily navigate to main features of the application: list of customers..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6732256)

SR

Sam R.

Owner and operator

> "Technical information chapter has a lot data about auto repair but not enough about auto body..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6856022)

KF

Kent F.

Auto repair mechanic

> "Repair Order page looks great too: different repair item items, ability to add labor estimate or..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6732256)

DB

Darrell B.

Shop Manager

> "There were not enough guides, and the videos on the YouTube-channel are often old and irrelevant today."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6799029)

BF

Boca F.

Owner

> "I found the CRM & Marketing feature is very useful, in particular the integration with Google Business..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6645114)

DG

Donald G.

Business Owner

> "Impossible to attach and send media in the shop's internal chat."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6771269)

JB

John B.

President

> "It contains many management features as well as technical information that helps directly in vehicles..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6777488)

GS

Gary S.

Service Manager

> "Integration with CARFAX seems not enough (VIN search catches only vehicle information)"

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6707385)

DB

Darrell B.

Shop Manager

> "Employee management and permissions settings for them are well implemented. And financial reports are..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6799029)

PR

Pedro R.

Auto repair mechanic

> "Some features seem quite complicated to me, and there are no instructions for them or they are not..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6797078)

SH

Stephen H.

Owner, technician

> "I found the ARC advisor feature very useful, where by Concern I could see detailed steps how to find..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6788614)

RS

Rich S.

Administrator

> "Some troubles with creating appointments via online scheduler on shop website."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6759458)

BH

Breck H.

Owner and Operator

> "chat support responds almost instantly, to assist with any questions or fixes needed."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___7074427)

AF

Ayaz F.

Owner

> "VIN and L/Plate search sometimes returns not valid vehicle data."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6506595)

KS

Kenneth S.

Manager

> "It has integrated mobile version that includes the most important features from the desktop version."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6815854)

SM

Sean M.

Mechanic and Shop owner

> "Some times it is hard to navigate through and change repair order templates."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6666464)

RS

Richard S.

Business Owner

> "Good feature of appointments scheduling, which also has SMS/Email reminder for my clients a day before..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6673813)

MG

Mary G.

Co Owner

> "As it is completely cloud based application, it becomes slow sometimes when Internet is not fine."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6653179)

JH

Jimmie H.

Owner

> "In addition, I can export data from the app in a format that is convenient for me."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6781812)

JG

Jacquie G.

Technician and manager

> "It was difficult to import data, it took a long time to prepare the file for import."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6756166)

AG

Ashley G.

Owner of auto repair shop

> "Among the advantages, I would like to highlight the ability to save detailed information about..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6456517)

DB

Darrell B.

Shop Manager

> "There were some difficulties when I started using the application."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6799029)

GS

Gary S.

Service Manager

> "I like detailed and configurable customer and vehicle form, when I can put a lot of important..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6707385)

AR

Allen R.

Technician

> "Only one disadvantage: not enough technical documentation for some cars."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6678949)

RA

Ricardo A.

Owner

> "The domain page of shop, although poorly configurable, but looks very attractive to my customers."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6827035)

MJ

Michael J.

Owner

> "The only downside is that it is very difficult to find some features."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6825274)

BL

Benjamin L.

Owner

> "I also like the Communication Center and ability to send different types of messages to my customers."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6477516)

JR

Jim R.

Business Owner

> "Not enough configurable synchronization to QuickBooks"

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6720172)

GL

Greg L.

Business Owner

> "I like the Part Orders and Inventory feature, which helps me with parts management."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6716634)

MC

Michael C.

Mechanic

> "Its cell version seems too much limited by available features."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6754525)

JP

Jacob P.

Worker

> "It provides a huge volume of data which could be stored for each customer and vehicle."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6667836)

JP

Jacob P.

Worker

> "Not proper work of application when Internet connection is not fast enough."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6667836)

MC

Michael C.

Mechanic

> "What I like most is the technical documentation for vehicles. But overall, I like that this application..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6754525)

BB

Brittany B.

Customer Service Representative

> "Not enough tutorials how to use some features, especially Inventory chapter."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6526665)

BL

Bob L.

Owner

> "I really liked the updated time tracker and statistics of employees' work."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6798107)

AL

Albert L.

President

> "Repair order page is not enough configurable."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6639962)

GJ

Gerry J.

Business Owner

> "I also like integration with Google marketing tools (ex., Google Business, Google Ads, Reviews)."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6729882)

MS

Marios S.

Manager

> "The notifications feature seems not enough understandable for me."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6647545)

AR

Adrian R.

Technician

> "The Communication Center with vehicle owners looks multifunctional (including sending different Media)."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6511881)

BR

Bob R.

Owner

> "Maintenances information is missed for some vehicles."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6670317)

SS

Stuart S.

Owner and auto repair mechanic

> "The AutoRepair Cloud turned out to be the most optimal: inexpensive, but at the same time quite..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6830059)

JHV

Jose Harmin V.

Principal

> "Technical Timesheet in Common Reports seems incomplete and non-understandable."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6650092)

AN

Anthony N.

President

> "Work Board and Workflows are very useful for quick change of repair status."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6687195)

NM

Nikola M.

Mechanic

> "It has some random bugs, but is not critical for me."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6668172)

BL

Bob L.

Owner

> "My employees speak very highly of the technical information for vehicles."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6798107)

RC

Romel C.

CEO-Founder

> "To much limited functionality of multilocation."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6705771)

CC

Celso C.

Auto repair mechanic

> "I like the wide choice of invoice templates."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6801596)

SJ

Sergio J.

Shop Manager and Lead Estimator

> "Unfortunately, when the Internet is bad it often switches to offline mode."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6740312)

JA

Jerry A.

Owner

> "Very good application, has wide list of features, integration with other products is available too."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6666681)

AG

Ashley G.

Owner of auto repair shop

> "For many of the app's features, there are no tutorials on how to use them."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6456517)

VM

Valerie M.

Manager

> "Great user interface, useful features (in particular, different types of technical documentation)"

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6709220)

TW

Tabatha W.

Office Manager

> "A bit stuck when you open a big repair order"

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6737842)

RC

Raul C.

Owner

> "I like full integration of all features with tablet devices."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6619546)

AR

Adrian R.

Technician

> "Customer Support Chat sometimes gives reply with a delay."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6511881)

JS

Jawad S.

Technician

> "I also like detailed Financial Report on all transactions."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6632714)

GDM

Gustavo D M.

Manager

> "A lot of configurations, but not enough instructions how to use them"

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6713810)

AG

Alex G.

Business owner

> "Marketing is also helpful, I use it for emailing my customers."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6688674)

ML

Magdalen L.

Vice President

> "In my opinion, some of the features are placed incorrect, which is a bit confusing."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6672683)

SJ

Sergio J.

Shop Manager and Lead Estimator

> "Excellent user-interface design, easy-to-understand menu, where all features sorted correctly and..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6740312)

AL

Aaron L.

C.O.O Owner

> "I don't see any serious cons in this app, only just some minor cosmetic issues."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6660820)

CK

Charles K.

Technician

> "For a small business mechanic, this fits just right and keeps my overhead very low."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6658041)

HA

Husam A.

Gerphic DESGIN

> "On-site response speed and excessive alerts"

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___4908747)

JHV

Jose Harmin V.

Principal

> "Reviews synchronization from Google and Yelp."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6650092)

JK

Jessica K.

owner

> "it was a ok experience, nothing special and didn't wow me in any way."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___2899238)

[View Reviews](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

CS

Cherif S.

HR Manager

> "It has seamless features that helps us fix issues with efficiency."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7114117)

AH

Amanda H.

Accountant

> "Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6883736)

AS

Adewale S.

HIO

> "Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7086829)

RA

Rania A.

Bookkeeper

> "Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again,..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728)

JH

John H.

President

> "The software helped us elevate efficiency in our shops and increased revenue by 85%."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6790695)

KH

Kevin H.

Owner

> "Reports aren't accurate, sales reports aren't accurate."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812)

DB

Desi B.

Project manager

> "What I found most likable about shop monkey was how much it simplified the shop’s workflow for management"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6853823)

JA

Joe A.

Owner and operator

> "Price, issues with customer view when customer sees invoice or estimate."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6579403)

RA

Rania A.

Bookkeeper

> "The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728)

KH

Kevin H.

Owner

> "Save your money, this product was written by a toddler with an etch a sketch."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812)

BM

Brian M.

CEO

> "The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a CIO..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4854902)

BG

Bruce G.

President

> "they are getting a 1 star rating because I don't have the option to give them a zero."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___6882415)

RY

Rolanda Y.

Office Manager

> "The system for the technicians is wonderful as well, adding notes for the service writer, clocking in/out of jobs, having a..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649)

BM

Brian M.

CEO

> "issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat support,..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4854902)

MS

Martin S.

Owner

> "The platform has helped me achieve optimum profitability by working within my budget parameters and providing valuable..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4788209)

RY

Rolanda Y.

Office Manager

> "We still have connectivity issues sometimes and there are item types that aren't able to transfer over from Quickbooks and..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649)

RA

Rania A.

Bookkeeper

> "Shopmonkey does a great job of making the workflow easier to manage."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728)

SV

Sajeev V.

Manager

> "Unprofessional, Poor Service & Hidden Cancellation Policy"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6837535)

AS

Adewale S.

HIO

> "Also, it gives much value for money."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7086829)

KH

Kevin H.

Owner

> "Constant bugs, constant problems."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812)

HG

Heldor G.

Assessor

> "Shopmonkey is a solid tool for auto shops, it’s well worth the effort for learning."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6758888)

RM

Ricardo M.

SERVICE MANAGER

> "I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156)

LA

Lagi A.

Service Writer/Manager

> "Overall experience is that it has made it easy to manage our workload, deliver estimates more efficiently, build a good..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836898)

KH

Kevin H.

Owner

> "Inventory isn't accurate."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812)

LA

Lagi A.

Service Writer/Manager

> "Everything about this software has made work life so much easier and also has helped us to bring in more business and build..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836898)

KH

Kevin H.

Owner

> "Customer support is non existent."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812)

JA

Joe A.

Owner and operator

> "Interactive and saving feature was useful."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6579403)

JG

Jeremy G.

Lead Mechanic

> "There is way too much to do and it takes the bookkeeping aspect of the mind a bit."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643)

CS

Cherif S.

HR Manager

> "The dashboard is intuitive and very easy to use."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7114117)

RM

Ricardo M.

SERVICE MANAGER

> "Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a new..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156)

NS

Nicole S.

Research Analyst

> "Shopmonkey has amazing customer support."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6865092)

RM

Ricardo M.

SERVICE MANAGER

> "UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156)

RS

Rupal S.

Co ordinator

> "From scheduling and estimating to invoicing and inventory management, Shopmonkey has got covered everything"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6113049)

LE

Lisa E.

Owner

> "Sometimes we make mistakes by deleting or changing price in work order and there is no way to undo a change that was made"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4921540)

MM

Micah M.

Owner/Manager

> "Has helped us keep track of things a lot better and take our customer information side of things to the next level."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4863566)

JA

Jason A.

operations asst. manager

> "i found their terminology to be odd and un-intuitive."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6328433)

JS

Joao S.

Customer success executive

> "Easy to setup and implement with our ERP and accounting software."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6398219)

TR

Todd R.

CEO

> "We've cancelled and moved on to Zoho due to lack of support and cost structure for multiple entities."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4748740)

MR

Michelle R.

CFO

> "The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4850445)

AG

Ana G.

VP

> "Not enough preloaded data or procedure for transmission."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848460)

RY

Rolanda Y.

Office Manager

> "It has made scheduling a breeze with quotes attached to each appointment eliminating any confusion."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649)

LF

Luis F.

President

> "The platform is good but does have glitches that nobody seems to care to address or respond."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995)

VR

Verified Reviewer

Help

> "There might be a mobile app available, enabling users to access essential features on-the-go."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4929638)

MR

Michelle R.

CFO

> "Everything had to be processed manually which was messy and exhausting."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4850445)

JG

Jeremy G.

Lead Mechanic

> "It is user friendly for those of us not super online."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643)

NH

Nicole H.

Owner

> "That is a loss in revenue yet they charge more than others in the industry like Mitchell."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___6174804)

KN

Kaylee N.

Secretary

> "I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6208197)

MM

Micah M.

Owner/Manager

> "The onboarding of the program to our business was tedious and somewhat difficult."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4863566)

AG

Ana G.

VP

> "Hopefully in the future they will be able to update there program to update the transmission side of the programming."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848460)

TR

Todd R.

CEO

> "Chat support is non-existent."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4748740)

Rocco R.

Material handler

> "The extra features especially in diagnostic repairs and labor times also very good to have the manuals for each vehicle..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4419127)

LF

Luis F.

President

> "Been a customer for almost 4 years and have noticed the decline in the technical support."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995)

JG

Josh G.

Owner

> "Great communication ability between our shop and customers"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848807)

NH

Nate H.

Owner/ Service Writer

> "The system is very bad at doing its own math."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848286)

JG

Jeremy G.

Lead Mechanic

> "Shop Monkey is so simple to use compared to competitors."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643)

KP

Ken P.

Owner

> "All, found the system too complicated to manipulate. "

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4864107)

GH

Gloria H.

Co-owner

> "Parts ordering, Quick Books(even though we no longer use QuickBooks), cloud option are all pros and I’m overall satisfied..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4449649)

JB

Joshua B.

Manager

> "This is a software created by people who do not work in the automotive industry and do not know how a shop works."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___3817454)

BB

Bryson B.

President & Operations Manager

> "Overall it is completely fantastic and we trust updates are coming and that part of what we love, that it is constantly..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4837782)

LF

Luis F.

President

> "Technical support has become terrible."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995)

Minkyo J.

Graduate Student

> "My uncle runs an auto shop and I suggested he try this to manage things that he used to manage manually and he LOVES it."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3475175)

MP

Maxim P.

Owner

> "It doesn't have any support for chargebacks or disputes"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___4406047)

RY

Rolanda Y.

Office Manager

> "We love the ease of communication with customers through Shopmonkey!"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649)

Kevin W.

Supply Chain Manager

> "Less user-friendly than other options available in recent years."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3822949)

DM

David M.

Owner

> "The final invoice looks professional."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4837104)

RF

Rebecca F.

Controller

> "There seems to be a bit of functionality that is missing (i.e processing a return) - however when I reach out to support..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2311423)

AS

Adrian S.

Owner / CEO

> "Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes your..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2913754)

DL

Dimitri L.

Owner

> "Basically not allowing us to print an invoice if we didn't input the mileage out."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2560364)

NM

Nahim M.

Shop Manager

> "The customization of the system allows us to set it up to work for our own workflow, both for our fulfillment and service..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2805481)

AP

Alyssa P.

service writer

> "theres also constantly a rounding issue that when we pull over the quick books its off by a penny... so our invoices are..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2541250)

SK

Sam K.

General Manager

> "Makes running and operating the business easy."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836953)

TS

Tessa S.

Owner/Service Writter

> "Penny rounding on most invoices is incorrect due to a rounding logic error."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2450121)

TD

THomas D.

Sales, Integration

> "It gives our business the ability to maximize efficiency, save time, and allows us to devote more attention to our customer..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3418090)

MM

Mark M.

Owner

> "The only thing I don't like about the feature is not having implemented it earlier and in hopes that it will integrate more..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2189704)

DT

Daniel T.

Owner

> "I recently needed a specific wiring diagram that wasn't immediately available and \[SENSITIVE CONTENT\] from customer..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3353382)

SK

Syed K.

Owner

> "Their electronic customer communication is hit or miss and often tiem not reaching customers."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2768588)

DD

DANIEL D.

OWNER/ OPERATOR

> "Creating and saving CANNED services saves valuable time, and simplifies creating work orders and estimates/invoices."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2966051)

SK

Syed K.

Owner

> "Their reporting is very confusing and I was not easily able to track my shop's profitability ."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2768588)

DD

DANIEL D.

OWNER/ OPERATOR

> "Being able to create CANNED services, and the different ways to keep customers informed via text/email are cruxes for me."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2966051)

SB

Scott B.

Business Development

> "The software is expensive to begin with, so adding Canadian exchange on top is painful."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2537845)

[View Reviews](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

## User interface

[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)

4.88 (163)

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)

4.61 (263)

### Features

AutoRepair Cloud

Top features

43/45

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Billing & Invoicing
-   Chat/Messaging
-   Communication Management
-   CRM
-   Customer Database
-   Customer History
-   Data Import/Export
-   Document Management
-   Electronic Signature
-   Employee Scheduling
-   Estimating
-   Generative AI
-   Inspection Management
-   Inventory Management
-   Job Tracking
-   Labor Cost Reporting
-   Labor Rates
-   Maintenance Scheduling
-   Marketing Management
-   Multi-Location
-   Order Management
-   Parts Management
-   Point of Sale (POS)
-   Prioritization
-   Progress Tracking
-   Purchase Order Management
-   Quotes/Estimates
-   Records Management
-   Reminders
-   Reporting & Statistics
-   Service History
-   Third-Party Integrations
-   Time Tracking
-   User Management
-   Vehicle Information
-   VIN Lookup
-   Workflow Management
-   Work Order Management

[See all features](https://www.capterra.com/p/147213/AutoRepair-Cloud/#features)

Shopmonkey

36/45

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Billing & Invoicing
-   Chat/Messaging
-   Communication Management
-   CRM
-   Customer Database
-   Customer History
-   Data Import/Export
-   Document Management
-   Electronic Signature
-   Employee Scheduling
-   Estimating
-   Generative AI
-   Inspection Management
-   Inventory Management
-   Job Tracking
-   Labor Cost Reporting
-   Labor Rates
-   Maintenance Scheduling
-   Marketing Management
-   Multi-Location
-   Order Management
-   Parts Management
-   Point of Sale (POS)
-   Prioritization
-   Progress Tracking
-   Purchase Order Management
-   Quotes/Estimates
-   Records Management
-   Reminders
-   Reporting & Statistics
-   Service History
-   Third-Party Integrations
-   Time Tracking
-   User Management
-   Vehicle Information
-   VIN Lookup
-   Workflow Management
-   Work Order Management

[See all features](https://www.capterra.com/p/169022/Shopmonkey/#features)

### Recognition

No recognitions have been awarded to AutoRepair Cloud

No recognitions have been awarded to Shopmonkey

### Deployment & support

AutoRepair Cloud

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Shopmonkey

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

AutoRepair Cloud

-   By InterTAD
-   Located in United States
-   Founded in 2004

Shopmonkey

-   By Shopmonkey
-   Located in United States
-   Founded in 2016

## Popular Comparisons

[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

vs

[ARI](https://www.capterra.com/p/201737/ARI/)[4.63 (600)](https://www.capterra.com/p/201737/ARI/reviews/)

$59.99/month

Price

$39.99/month

4.9

Features

4.5

4.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/147213-201737/AutoRepair-Cloud-vs-ARI)

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.61 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

vs

[ARI](https://www.capterra.com/p/201737/ARI/)[4.63 (600)](https://www.capterra.com/p/201737/ARI/reviews/)

$199/month

Price

$39.99/month

4.5

Features

4.5

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/169022-201737/Shopmonkey-vs-ARI)

[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

vs

[AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[4.84 (742)](https://www.capterra.com/p/216500/Autoleap/reviews/)

$59.99/month

Price

$199/month

4.9

Features

4.8

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/147213-216500/AutoRepair-Cloud-vs-Autoleap)

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.61 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

vs

[AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[4.84 (742)](https://www.capterra.com/p/216500/Autoleap/reviews/)

$199/month

Price

$199/month

4.5

Features

4.8

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/169022-216500/Shopmonkey-vs-Autoleap)

[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

vs

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

$59.99/month

Price

$109/month

4.9

Features

4.1

4.8

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/61551-147213/NAPA-TRACS-vs-AutoRepair-Cloud)

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.61 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

vs

[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/)[4.45 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/)

$199/month

Price

$199/month

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/121909-169022/Shop-Boss-Pro-vs-Shopmonkey)

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.61 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

vs

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

$199/month

Price

$109/month

4.5

Features

4.1

4.6

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/61551-169022/NAPA-TRACS-vs-Shopmonkey)

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.61 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

vs

[Fullbay](https://www.capterra.com/p/170876/Fullbay/)[4.65 (97)](https://www.capterra.com/p/170876/Fullbay/reviews/)

$199/month

Price

$188/month

4.5

Features

4.5

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/169022-170876/Shopmonkey-vs-Fullbay)