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Heap vs Dynamics 365: Which is a better fit?

Updated on February 3rd, 2025
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Summary
Key features rated by users
Features selected based on 2,376 reviews from Dashboard users.
% Fit
Missing features
Not enough reviews
Feature ratings
Real-Time Data
--
Multiple Data Sources
--
Workflow Management
NA
Reporting/Analytics
4.6
Dashboard Creation
--
% Fit
Missing features
Feature ratings
Real-Time Data
NA
Multiple Data Sources
NA
Workflow Management
4.4
Reporting/Analytics
4.4
Dashboard Creation
4.3
User satisfaction
4.5
User reviews40
Ease of use
4.2
Functionality
4.5
Value for money
4.5
Customer support
4.3
4.4
User reviews5,789
Ease of use
4.1
Functionality
4.3
Value for money
4.1
Customer support
4.2
Price starts from
Yearly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Product Management, Product Analytics, Marketing, Digital Analytics, Website Analytics, Engineering, UX Teams, Session Replay, Digital Experience Monitoring

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-ff60a7d0-8421-4c70-7073-08db7e7d2253
Adoba Y
Product
4.0

Adoba: Hi everyone, my name is Adoba. I lead technical and product at Alphora, a team of roughly seven to nine. I rate Dynamics at a four out of five. So we use Dynamics most for sales and our marketing. The sales Microsoft relationship, sales is a big part of what we do. We also use the service part, which is the customer service. The marketing part of Microsoft Dynamics help us keep in touch with our customers and our sales reps with the product. So being in the Microsoft ecosystem is one of the best things with Dynamics. You have access to the entire product line that just works seamlessly together. Like I said, we do sales, CRM, marketing. All of those things are the individual products that we considered, but Microsoft was able to bring them together. The product for our sales, which we use the most, has really grown. The features that they've added has just been tremendous, and that's the best part about Microsoft Dynamics for us. I think there's always an issue with seat based billing, which is what we have with Dynamics today. I think that's just the biggest issue, and sometimes I think being part of the ecosystem of having access to Microsoft Dynamics to their products is an advantage but sometimes it can also be a disadvantage because, for us, we had everything siloed before in different other products but when we decided to use Dynamics we had to bring sales together into one product, bring marketing together into one product, bring our [inaudible 00:01:22] together into one product. That's sort of a disadvantage. I'm not sure how well these three things are able to work outside of each other if they're not connected under the same system so it was a huge consideration for us and I think for anyone who is wanting to use Dynamics.

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157279 video thumbnail}
1 Video
No screenshots provided by vendor
157279
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Tracking
388
Important

Heap

Top Features
26/40
  • Customizable Branding
  • Data Aggregation
  • Forecasting
  • Functions/Calculations
  • Interactive Elements
  • Mobile Dashboards
  • Natural Language Search
  • Predictive Analytics
  • Public Dashboards
  • Real-Time Notifications
  • Scorecards
  • Single Page View
  • Widgets
  • Workflow Management
  • Access Controls/Permissions
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • API
  • Collaboration Tools
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Drag & Drop
  • KPI Monitoring
  • Multiple Data Sources
  • Performance Metrics
  • Private Dashboards
  • Real-Time Data
  • Reporting/Analytics
  • Scheduled/Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Single Sign On
  • Third-Party Integrations
  • Trend Analysis
See All features
Hide Dashboard Software Features -

Dynamics 365

17/40
Show Dashboard Software Features +
Heap
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Dynamics 365
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Heap
  • By Heap
  • Located in United States
  • Founded in 2013
Dynamics 365
  • By Microsoft
  • Located in United States
  • Founded in 1975
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