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Small and large enterprises, charities, foundations, NGOs and government organizations, schools, colleges, and universities, incubators, collectives, associations, and professional bodies worldwide.
Perfect for software companies, consumer product and services companies, e-commerce stores, online training and education companies
It is was nice to work with such an experienced partner in community management, that not only offers good value for money, but also offers good advice in building a professional community platform.
Technical support is the worst of all compared to competitors. The price, while not the highest, is among the highest.
The customer service is excellent and very punctual and always polite. The "People" page is very good, as it allows to have a quick visual of all the network and where it is located.
The lack of customizable options when it comes to font, color, sizing, and general edits.
Content rich design has a lot of useful places for various types of data/info. Elegant visual design that draws your members towards useful info.
There is a bit of a learning curve to Hivebrite and sometimes people are hesitant to add "one more thing" to their arsenal.
Was great specially to have [SENSITIVE CONTENT] as customer support. He's great and was always close and helpful with problems and ideas.
Limited customization of reports- beta reporting module is in development.
M so happy that I have Tribe in my toolkit, and I can see good things ahead for this reliable community building platform.
No built in messaging functionality and bad integration with Telegram.
Tribe is one of easiest self service community platform out there. The quality of the software and the ease of use truly makes it an outstanding experience for our members.
Only after installing the software and building out the community and getting 40 user accounts signed up in the first week, did I realize this insane limitation.
Not to forget, the customer success team is there to guide you through the strategy. The biggest benefit of this platform is that it allows you to build solutions on top of the core solution.
We were on the verge of finalizing another tool for our community portal. After I saw Tribe, there was no looking back.
Tribe to me is the best of the best. There are many community tools, but Tribe would be considered the top tier in both functionality and price.
No mobile App to download with notifications on the mobile phone.
Dinos P.: Hi, my name is Dinos. I'm the president of a marketing company. I give Tribe a rating of four out of five. And for more reviews, click below. Before Tribe, I had tried a bunch of other different systems: Google Groups, Yahoo Groups, way back in the day, Discord. What brought me to Tribe was just the support that I got. There's not too many products that are around that do what Tribe does. So Discord and Google Groups, I mean, Tribe can do so much for you. It's a very capable tool. With Tribe, we chose it because it's, first of all, the support is wonderful. They're great people. They really care about how their software works for your company. They're developers. The software, you'll never experience any QA issues or bad stuff happening. Most importantly, I think, though, is the test group of users that we had just, we didn't really even have to tell them how to use it. They just kind of instinctively, because of the user interface, figured it out easily how to use it on their own. And that kind of sealed the deal for us, that we had all of the administration stuff on the back end that we needed to run the community, but also, our users loved it and it's fostered more communication within the community, and that's what we wanted. Getting started and getting on board with Tribe is actually fairly easy. The first thing that'll happen, and I think this might depend on the plan level you have, but either way, you'll get great support. We had a Zoom call with them and we went through what we need, what we have to set up, what's what. They showed us how to navigate the back end. It was very easy, actually, to point and click to style it as our brand, and we even got some tips and tricks on how to integrate little things from our website that just made the community better. But overall, it was a matter of importing names and emails, setting permissions. The tools are pretty intuitive. It was not a heavy lift at all to get started and release the whole thing to our community. My big recommendation for anyone looking for an awesome community system like Tribe is have a test group of users. Not a lot. We don't want to have too many cooks in the proverbial kitchen. But when you take three or four, maybe five users, in different demographics within your target audience of your community, and you have them using it and just post a couple of test messages, discuss a little bit here and there, it really helps cement which product you should go with. The choice of software is very personal to a lot of companies, but the biggest thing that you want to make sure is that it works for your users. So just have a small test group of three, four, five people and make sure that it works for them. That's the biggest recommendation that I would give anyone looking at Tribe.
Hivebrite
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