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Join over 90,000+ businesses sending communications around the world. Along with a 24/7 customer support team and 99.95% uptime SLA — businesses choose us because we’re always on for our customers.
Textmagic is designed for businesses of all sizes looking to streamline customer communication through texting, from small startups to large enterprises in need of bulk messaging and automation.
Our ClickSend Account Manager & Customer service are amazing. Very Friendly, helpful and Knowledgeable.
The product is so slow, sluggish, and horrible, I can’t even explain it. I don’t believe in negative reviews, but I have to warn others.
Great people great tool. Sensitive content hidden] Account Manager is just wonderful.
It's completely broken and only in the order of the newest messages. Customer support was the worst experience ive ever had.
I'm yet to use their every service. But their SMS is the best and they have integration with Zapier which makes it even amazing.
He legit yelled and told me I was a scam the entire call. I will do everything I possibly can to make sure this company fails due to my experience with their "USA Sales leader.
My experience with ClickSend was very good. It is an excellent choice for businesses that need an easy-to-use platform for sending SMS, emails, and voice messages.
In some cases the page was lagging for a few seconds.
I have been considerably impressed with the level of customer service I have received from Textmagic. Lastly, I do have to mention, the new interface is wonderful and appears well thought out.
The prices of the sms compared to other services can be a bit high. Additionally I have had problems to reach all operators, apparently it is a problem with the number portability of this country.
Same as the above question about what I liked. Very easy/user friendly, customer service is on point, and the options for saving the info collected are great.
Depending on the volume of texts that need to be send out ,TextMagic can also be costly.
We have been using TextMagic for over a year now and we love the simplicity of use, detailed reporting, and great price.
We text customers if we have a mobile no. (with delivery info). Means no chance of our delivery instructions going to Spam.
Excellent happy with textmagic and have recommended it to others as being a superb way of sending text messages from our office.
If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary.
Allen: Hey, my name is Allen. I am the President of physiotherapy and rehab company, and I give ClickSend a 5 out of 5. We were looking for a software that would be able to integrate to our CRM to be able to send automated text messages and some other conversational type messages. We were looking at Project Broadcast but when we found ClickSend, we found an all-in-one solution because they also do print, letters and postcards, which we found helpful with our lead follow ups as well, and tying into our CRM. So overall, it was a better choice for us. Right from the start, I had a lot of questions when I was looking at ClickSend, when it came to their pricing, their structure, the quality of their print work, but every single question I had for their customer service, it was always through chat, but it was always an immediate response. They were very kind, they were very, very helpful, and they followed up with me afterwards via email with resources. So it was a very easy decision making process and buying decision. Their costs were very competitive. The quality of the print work was great. Fast shipping times as well. The text messages were integrated really well with our CRM, so it was a really easy choice to make, and I think their customer service, help and quality of their work really made it stand out. Getting started with ClickSend was rather easy. If I remember correctly, it's been a while, but I think I just had to upload a credit card to purchase some credits. And from there I used the API key to connect to my CRM, and I started scheduling out messages in ClickSend to trigger with some email automations and other tags that we had set up in our CRM. So overall, it was a very simple, smooth process. I do remember some questions obviously coming up during the onboarding process, and again, their customer service was super helpful to quickly answer those and get us up and starting really quickly, within a matter of days. If you're considering using ClickSend, I definitely would suggest just try it out. I think they give you a couple of credits to try and if not, it's just a couple of bucks. Just add some credits in, send yourself a mailer, send yourself some text messages, engage with it, go through. They have a lot of reporting functions as well. You've got nothing to lose.
Kelli D.: Hi, my name is Kelli. I am the Chief Creative Officer at a small company under 10 folks. I would give TextMagic, on a scale from one to five, I would give it a four. I use TextMagic on a day-to-day basis to communicate with clients, with folks on my mailing list who have asked to have that daily communication. The thing I like most about TextMagic is that the price is pretty good for what it offers you and... I guess I have two things that I like most, is that it helps you... It has a little mechanism within it that can help you rephrase the text to get it within the amount of characters that you can reasonably send. The one thing that I wish were a little bit better with TextMagic is I wish it were easier to... If multiple folks are using the same app to log in and out of different users using our same company, but a different user. That's a tiny little bit clunky.
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