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Target market: Small to large call centers and contact centers specializing in inbound and outbound telesales and telemarketing.
Contact center software for outbound sales. Predictive dialer that really boosts your inside sales. A telemarketing software that gets your whole organization going.
Ease of use is the main feature of the tool. Great care is taken to develop a good user experience.
It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure.
I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.
The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).
It is software with ease to make and receive calls.
When you sign in, it automatically pauses, which can make the user forget and remain paused.
I use the tool at work day by day, facilitating contact and support with the customer for call resolution.
I think it should be improved, the reporting part was the only negative point I found.
Brilliant design which makes any work you need your software to perform daily at and callcenter/telemarketing office a complete breeze. Absolutely love everything about it to be honest.
It is very restricted to the individual campaign and not to the whole system. Reports are functional but not dynamic enough to cover all customers or telemarketing needs.
The best and most brilliant software avaliable for any callcenter/telemarketing company.
My overall experience can be summed up in ”sales records broken, by multiples.
Also fantastic support (should you need them which you most likely rarely will due to the reliablility and ease of the product). I honestly cannot recommend it more wholeheartedly, give it a try.
It is software that is under constant, heavy development so initially there were a few small things I missed, but that has speedily been adressed.
Very thought out design thats a pleasure to handle regardless of the level you are at, very easy to understand and to work with and an very reliable product.
Thats not saying there is anything negative about callmaker, just small things to tune it to what we need. So, to answer the question there is nothing i like least.
Prioritize real-user-identified key features according to your needs to find your best fit.
EasyCall Cloud
Top FeaturesCallMaker
EasyCall Cloud
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CallMaker
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