# Compare AlayaCare vs CareSmartz360 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare CareSmartz360 and AlayaCare based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/147424-233554/AlayaCare-vs-CareSmartz360

---

# CareSmartz360 vs AlayaCare Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CareSmartz360AlayaCare2/4 selected

[CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.1 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/)

[## CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

Starting Price

$10.00/month

Value-for-Money

4.8

Functionality

4.6

Ease of Use

4.6

Customer Service

4.8

Reviews Sentiment

MS

DA

UA

Based on [181 reviews](#user-reviews)

Positive

175

Neutral

3

Negative

3

[## AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[4.1 (188)](https://www.capterra.com/p/147424/AlayaCare/reviews/)

Starting Price

$1000.00/month

Value-for-Money

3.9

Functionality

3.9

Ease of Use

4.1

Customer Service

4.1

Reviews Sentiment

Based on [188 reviews](#user-reviews)

Positive

151

Neutral

27

Negative

10

## Summary

* * *

Features in Home Care Software

Best performer

43 / 48

Only CareSmartz360

-   Caregiver Management
-   Chat/Messaging
-   EMR/EHR

37 / 48

Only AlayaCare

-   Charting
-   Telemedicine

User satisfaction

User satisfaction

4.8

User reviews[181](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.8

Customer support

4.8

User satisfaction

4.1

User reviews[188](https://www.capterra.com/p/147424/AlayaCare/reviews/)

Ease of use

4.1

Functionality

3.9

Value for money

3.9

Customer support

4.1

Price starts from

Price starts from

$10Other, Per Month

-   Free version
-   Free trial

Price starts from

$1000Per Month

-   Free version
-   Free trial

Best for

Best for

Home Care, Enterprise Home Care Agencies, Private Duty Home Care Agencies, Home Care Franchisors, Independent Home Care Agencies, Multi-Location Home Care Agencies, Large non-medical homecare agencies

Best for

Home Care, Home Health, Private Duty (Nursing and Non-Medical), Home Infusion, Community Programs

## User reviews

Pros & cons

MS

Marcus S.

CEO

> "Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7047888)

JG

Jenelyn G.

Admin Assistant

> "There may be occasional performance issues such as slow loading times or glitches, which can impact the user experience."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6427045)

DA

Damilola A.

Owner

> "I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7002574)

VT

Veena T.

Scheduler

> "It can be quite challenging for new users to navigate the platform without prior experience or training."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6844711)

UA

Ubah A.

Administrator

> "The mobile app is great for caregivers in the field, and the real-time updates improve communication. Plus, their customer..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6855656)

JT

Justin T.

President

> "That format is nearly impossible to work with."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7045315)

MS

Mariah S.

Caregiver

> "CareSmartz360 has truly helped us improve efficiency, compliance, and communication across the board."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7050499)

AS

Albert S.

Administrator

> "It did not fit our unique scheduling requirements. "

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7013052)

JG

Jenelyn G.

Admin Assistant

> "The system allows for detailed profiles of both clients and caregivers, facilitating better matches and more personalized..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6427045)

SK

Sarah K.

Owner

> "I don't have anything that I didn't like about the program. If something was not working for our business format..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6740079)

MS

Marcus S.

CEO

> "The scheduling system is hands-down the best feature – it’s a total game-changer."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7047888)

MS

Melissa S.

owner and director of ops

> "The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem,..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

MS

Mariah S.

Caregiver

> "Our caregivers find it much easier to clock in/out, and administrators appreciate how organized everything is."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7050499)

DF

DannyRay F.

Administrator

> "The software may be expensive for smaller agencies, especially when factoring in training and support costs."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6632495)

JB

Julie B.

Director

> "I love that staff can report about their clients on the platform."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7101654)

NAB

Nicole A B.

Platform coordinator

> "Occasional system glitches which can disrupt operations and require support."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6433383)

DF

DannyRay F.

Administrator

> "Its user-friendly design, GPS tracking, and excellent support make managing our agency efficient. While there’s a learning..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6632495)

LT

Linda T.

Manager

> "Sometimes the mobile app just isn't enough."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6861771)

VT

Veena T.

Scheduler

> "CareSmartz software is designed to meet the demanding needs of small and large organizations alike."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6844711)

HG

Heidi G.

Office Manager

> "We have an issue with our questionnaire (it disappears) after a large update."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517212)

JB

Julie B.

Director

> "This keeps clients families and the office staff well informed."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7101654)

KW

Kendall W.

Owner

> "Like any software, lack of connectivity can wreak havoc, but they have options for dealing with that too."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517694)

JT

Justin T.

President

> "Absolutely love the built in AI for in app help."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7045315)

BB

Brian B.

CEO

> "Not as many integrations as I would like."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6876525)

AMP

Ana Marie P.

Care Manager

> "You get quick replies and they guide you on navigating the system in a very professional way."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6827009)

MS

Melissa S.

owner and director of ops

> "Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

NL

NADINE L.

founder

> "WITH CARESMART'S 360 I WAS VERY RELUCTANT TO JOIN BECAUSE THE BEGINNING PROCESS"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7043985)

MS

Melissa S.

owner and director of ops

> "First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

NL

NADINE L.

founder

> "MANY OF YOU MAY LAUGH BUT I HAD A GREAT FEAR BEFORE LEARNING SARAH WOULD BE THERE TO GUIDE ME!!!"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7043985)

FB

Faynetta B.

CEO

> "The chat is time consuming during a busy work day."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6498231)

BB

Brian B.

CEO

> "I would’ve liked to see more integrations with third-party vendors."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6876525)

MS

Melissa S.

owner and director of ops

> "Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep.,..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

WK

Wendy K.

Director of Operations

> "This has not only streamlined my operations but has also improved my overall efficiency."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6456192)

MS

Melissa S.

owner and director of ops

> "For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

KP

Kelli P.

Staffing Coordinator

> "Their IT/and customer support staff is amazing and helpful."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6816503)

SH

Shanda H.

Administrative Assistant

> "The only problem I have experienced with caresmartz is sometimes they have glitches and it won't allow caregivers to clock..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3877943)

JT

Justin T.

President

> "Training is excellent."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7045315)

JS

Janelle S.

Admin/Owner

> "a lot of clicking too much clicking and searching , in healthcare your patient is priority if you spend a significant..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3635196)

AS

Albert S.

Administrator

> "The company had Great communication and customer support."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___7013052)

MS

Melissa S.

owner and director of ops

> "I am not raising my rates because a software company is not client focused."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

NH

Nancy H.

payroll manager

> "The ease with which I can import my files directly to ADP is awesome, but the best part of caresmartz360 is the customer..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4961954)

MS

Melissa S.

owner and director of ops

> "Client's struggle to pay their monthly bills"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

KW

Kendall W.

Owner

> "Caresmartz360 does what we need to get the job done professionally and without errors."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517694)

HH

Haley H.

President

> "Not being able to implement software from day one"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4987683)

KW

Kendall W.

Owner

> "Onboarding was easy, training was enjoyable, and the staff seems knowledgeable about the product and attentive to client..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6517694)

SS

Shelby S.

Scheduler

> "whenever i click on a caregivers name their information is not shown (i.e telephone number)"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3781081)

KP

Kelli P.

Staffing Coordinator

> "The app is very easy to use for admin and caregiving staff alike."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6816503)

RM

Regina M.

Executive Coordinator

> "We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___2816028)

MV

Medina V.

Marketing Director Care Manager

> "educational aspect for companies like us that continue to grow and evolve."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6427432)

PR

Portia R.

Client Service Coordinator

> "Only problem I had/have are the integration with clearing houses for billing."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3581140)

AMP

Ana Marie P.

Care Manager

> "The technical support team is very attentive and always ready to help."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6827009)

TW

Talisha W.

Owner

> "picking up the clients locatiion is sometimes difficult and the caregiver is unable to clock in."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4699926)

KS

Kelly S.

CEO and Founder

> "I was doing everything manually prior to using Caresmartz and am so glad I made the switch."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6303019)

MS

Melissa S.

owner and director of ops

> "Absolutely the worst experience with a software company. "

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___6007817)

MR

Mahin R.

Office Manager

> "I love the support team and their quick response. "

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6817640)

TT

TAQUITA T.

FAMILY NP

> "WE DO NOT HAVE ANY CONS TO SAY ABOUT CARESMARTZ AT THIS TIME"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6142741)

CC

Chuck C.

Managing Director

> "It’s constantly improving and evolving without adding unnecessary complexity."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6454236)

JB

Johnnetta B.

Office Manager

> "Complications being user..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___4744168)

SR

Stephanie R.

Home Services Manager

> "The best thing about CareSmartz has been the ability for caregivers to request open shifts on the mobile app which has..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3816877)

SQ

Shawndra Q.

Owner

> "Payroll not automated and it's time consuming to do payroll"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3613938)

PR

Portia R.

Client Service Coordinator

> "CareSmartz has a lot of useful features that we were looking for, Such as, electronic timesheets, EVV compatibility, GPS..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3581140)

CO

Cyril O.

Chief Operating Officer

> "That feature is not yet available."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___3500060)

CG

Curtis G.

RN Case Manager

> "Overall I am pleased with the look, feel and functionality of the software."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6329275)

JS

Jacob S.

Administrator

> "Everytime I go to do a new thing, it takes a couple days for me to do so effectively becasue it requires customer support..."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___2814652)

JW

Jakeyla W.

Office Manager

> "The system is very easy to understand and navigate thru."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6827736)

JS

Jacob S.

Administrator

> "a billing error can take 10-15 minutes to fix and it includes a lengthy process. "

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___2814652)

DP

Danielle P.

Care Coordinator

> "They are very quick to respond and are always knowledgable in the areas that I need assistance."

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#SoftwareAdvice___6554603)

LJ

LAWRENCE J.

Owner

> "The system was complicated for the employees and staff"

[See full review](https://www.capterra.com/p/233554/CareSmartz360/#Capterra___2473106)

[View Reviews](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

MB

Mehwish B.

CEO

> "It helps us manage scheduling, documentation, and client care efficiently while ensuring compliance and quality service delivery."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024156)

HL

Hari L.

Finance Manager

> "In the billing/invoicing systems- the feature with clients pay does no provide periodic statements of payment."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024447)

ZK

Zach K.

System Administrator

> "Alayaconnector allows us to streamline workflows and make it easy for our office staff to do their work."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018903)

MB

Mehwish B.

CEO

> "Sometimes the system can be slow, and certain features take time to learn or customize for specific agency needs."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024156)

VS

Victoria S.

General Manager

> "AlayaCare makes team coordination and management easier with the support of providing live updates and simple activities tracking,..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6845799)

GS

Griffin S.

Quality Assurance Specialist

> "These issues being things like, not being able to search clients/employees with apostrophes in their name or hyphens for the first..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631477)

KB

Kelli B.

Manager of Community Support Services

> "What stands out is the responsiveness and dedication of the helpdesk team. Whenever an issue arises, they’re quick to investigate and..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7027269)

GS

Griffin S.

Quality Assurance Specialist

> "There should not be a "Client Contact Type" and "Client Contact Type (form context field)", especially when in many cases only one of..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631477)

SF

Susan F.

Clinical Leader

> "Ability to see schedules, create our own forms and the tracking data we can pull which greatly helps us Accreditation and our metrics..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437670)

SF

Stacy F.

Senior Scheduling Coordinator

> "It’s a struggle to have to wait the 2 hrs for a report to be accurate."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018659)

AD

Andrew D.

CFO

> "Alayacare helped us transition to digital documentation so we have a streamlined process for receiving notes, processing them, and..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433076)

JM

Joanne M.

interRAI Care Coordinator

> "Facility Scheduling - employee and client sides are not responsive to each other - requires schedulers to do more work than they..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437629)

UB

Ursi B.

Data System Administrator

> "The ability to add custom fields in some of the areas like demographics for both employees and clients, client contacts and service..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441689)

CA

Carson A.

IT Assistant

> "Some of the permissions are hard to work with as we use a certain type of role for staff but they can't do certain things but if we..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441545)

MB

Mehwish B.

CEO

> "I like that AlayaCare is easy to use and keeps everything in one place—scheduling, client records, and staff management are all well..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024156)

MP

Matthew P.

Director Implementation

> "There seems to be odd glitches that happens in the system that does not hve any reasons and its one offs."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774905)

KM

Kayla M.

Scheduling Coordinator

> "There are always new updates and features that we can update and customize for our needs."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018658)

AF

Andrew F.

President

> "Some UE issues with the mobile app."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024492)

KD

Katherine D.

Operations Manager

> "The account manager and consultant services have been particularly responsive and supportive of our business needs lately, which has..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631420)

VR

Verified Reviewer

Director of Implentation

> "Sometimes when an issue arises, it can be something so small that breaks alot of workflows."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6872617)

SG

Steve G.

Director of Social Media and Communications

> "I love how, it is continually improving and keeping tabs on needs and changes within the industry itself."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024372)

ZK

Zach K.

System Administrator

> "Features do not work right out of the box."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018903)

MB

Michelle B.

Clinical Services Manager

> "As a clinical service manager, this makes it easy to identify items of interest and monitor for quality improvement of the different..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433134)

Wendi S.

Operations Manager

> "Data Exploration and the reporting functions are very challenging."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6872645)

SS

Suilen S.

Service Corrdinator

> "I enjoyed using AlayaCare and it allows us to schedule for our clients and also see the careplan clearly."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437393)

JL

Jonathan L.

Billing Payroll Accounts Receivable Manager

> "Some bugs include the rate not initially appearing on the invoice until we regenerate it. "

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433142)

UB

Ursi B.

Data System Administrator

> "The capability to build custom forms help us with our customized workflows."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441689)

KV

KRIZEL V.

Client Care Coordinator

> "Times that alaya making updates and changes to the platform can sometimes disrupt workflows."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6445624)

KR

Katrina R.

Systems, Process, and Integration Specialist

> "What I like most about AlayaCare are the Notable and Patient Risk Dashboard features."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774876)

PR

Peter R.

Executive Director

> "Regarding payroll: payrate variation by client is not accommodated. "

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6439550)

KM

Kayla M.

Scheduling Coordinator

> "I really enjoy all of the scheduling features within AlayaCare."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018658)

CD

Corrie D.

Clinical Manager

> "I have really struggled as a Children's treatment Centre because the software is not designed for our usage."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631402)

KS

Katie S.

Director of Quality and Process Improvement

> "This combination of flexibility and forward momentum makes it an invaluable tool for adapting to the ever-evolving demands of the..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433168)

SW

Samantha W.

Private Duty Supervisor

> "We're constantly having to tell them to delete the app and redownload it."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433174)

SF

Susan F.

Clinical Leader

> "bit of a learning curve to use it, our health care workers struggle with many different field but the new photo icons help them"

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437670)

DH

Denise H.

Executive Director

> "This becomes 'old fast' when do several schedule changes."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631464)

CA

Carson A.

IT Assistant

> "The ability to make custom dashboards and reports are a huge benefit."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441545)

PR

Peter R.

Executive Director

> "Regarding billing: Billing detail is inadequate. "

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6439550)

VR

Verified Reviewer

Director of Implentation

> "works great most of the time and does everything our organization needs for it to do and in certain areas even more."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6872617)

DS

Diane S.

Operations Manager

> "Not sure what to say , no negatives to report."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6775021)

SG

Steve G.

Director of Social Media and Communications

> "Being efficient in the basics will be my near future goal."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024372)

AR

Anthony R.

Act. Exec Dir

> "The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2576462)

TJ

Tanya J.

Client Care Coordinator

> "The risk factors, which is the new feature of Alaya Care is wonderful, you can even have a comparative analysis ."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437524)

EW

Emily W.

Owner / Director of Clinical Services

> "It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546392)

SR

Sara R.

Home Support Manager

> "It's user friendly and the app has been good for my Frontline staff."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024529)

MZ

Maryanne Z.

General Manager

> "The bill codes are not in alphabetical order in the list (but rather in order of creation which is not user friendly - especially..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2581212)

JG

Jay G.

Regional manager

> "I like that i can also see missed visits."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7018655)

KB

Karen B.

Decision Support Consultant

> "Scheduling - cannot get "live" data. If scheduling is working to fill vacant visits, or other issues, they cannot run reports..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2557618)

MVA

Maria Victoria A.

Care Manager

> "It is very accessible to the staff."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024489)

KS

Kelley S.

President

> "For example stat holiday shifts need to be split if the shift goes over night; the system does not recognize even though we added the..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2557566)

KH

Kerry H.

Executive Director

> "Exceptional level of service and professionalism from our Account Manager and Customer Success Director"

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774910)

AP

Ariel P.

On Call Coordinator/Community Nurse

> "I end up opening a lot of screens to find information I need while not losing what I am working on currently and it's a lot of..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2569944)

KS

Katie S.

Director of Quality and Process Improvement

> "Over the years, we've navigated various ups and downs, learning and growing along the way. While the path hasn't always been smooth,..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433168)

EW

Emily W.

Owner / Director of Clinical Services

> "The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546392)

KR

Katrina R.

Systems, Process, and Integration Specialist

> "Continuing to bring it up at our OHT in hopes to have more partners join."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6774876)

MZ

Maryanne Z.

General Manager

> "I do not like the way you have to manually create service codes, bill codes then link them to the service codes. "

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2581212)

TV

Tram V.

Financial Administrator

> "The user-friendly interface ensures that staff can navigate through the system without much training or difficulty."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631391)

PO

Penny O.

Chief Operations Officer

> "We are also experiencing issues with the mobile app in offline mode with clients not found or visits not found. "

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2556954)

SG

Steve G.

Director of Social Media and Communications

> "Wonderful, and hopeful for what the future holds."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___7024372)

KP

Kim P.

On call coordinator

> "documents are hidden in a file in a folder in sub folder in a tab in a module, its not efficient"

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2558914)

BM

Brandis M.

Vice President of Operations and Strategic Management

> "I love the ease of information sharing amongst our field staff and back end office users."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6632155)

LJ

Lisa J.

Administrative Assistant

> "Sometimes the website can be slow, and the capability to alter it to fit our needs has been somewhat challenging, but we always find ..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546378)

AD

Andrew D.

CFO

> "We've been able to grow much more quickly as a result of the business efficiencies we have achieved."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433076)

SM

Shena M.

AR & Payroll Director

> "We are not able to filter by clock in/out percentage to mass approve visits."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2298743)

BH

Breann H.

Director, Retirement and Community Care

> "They are constantly improving their platform and their customer service is typically responsive."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6632889)

BL

Briana L.

RPN

> "Not all referrals have been transferred over, trying to find a BRN and CC or physicians contact is difficult or non existent."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2570096)

KA

Kris A.

President

> "Excellent support to work within a platform that meets our needs"

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631390)

Jalonda R.

Caregiver

> "I have not used the software long enough to have any dislikes, I'm still in a trial period. "

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2788165)

TV

Tram V.

Financial Administrator

> "Scheduling, billing, and payroll are integrated and easy to use."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631391)

SM

Shena M.

AR & Payroll Director

> "Payroll - we are unable to set up pay rates for specific clients."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2298743)

JM

Joanne M.

interRAI Care Coordinator

> "Easy access to a shared chart by all Team Members"

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6437629)

KK

Keerthana K.

Program Coordinator

> "we can only click the up and down arrow key to change the time, which is a time waste."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2556902)

MN

Madison N.

Clinical Nursing Supervisor

> "It has been very easy to learn with stepping into a new role, it hasn't been over whelming and I really enjoy teaching new staff how..."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6439430)

BL

Briana L.

RPN

> "There is a lag to the system that takes time out of my day and from my patients."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2570096)

NP

Nicole P.

HR Administrator

> "I like the wide range of services offered by AlayaCare."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6631389)

KS

Kelley S.

President

> "Mobile app usage can be a challenge for the field staff at times."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2557566)

KS

Katie S.

Director of Quality and Process Improvement

> "We've been with AC for nearly eight years, and it's been quite a journey, full of both challenges and successes."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6433168)

CW

Chelsey W.

Operations Supervisor

> "There are no hard stops in the system to prevent issues such as fraud."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546259)

UB

Ursi B.

Data System Administrator

> "Data Explorer 2.0 reporting is easy to use and comprehensive."

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___6441689)

DW

Debbie W.

Assist CFO-

> "Reports make it hard to balance monthly sales and posting"

[See full review](https://www.capterra.com/p/147424/AlayaCare/#Capterra___2546661)

[View Reviews](https://www.capterra.com/p/147424/AlayaCare/reviews/)

## User interface

4.78 (181)

[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)

4.09 (188)

### Features

CareSmartz360

Top features

43/48

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Management
-   Assessment Management
-   Billing & Invoicing
-   Calendar Management
-   Caregiver Management
-   Care Plan Management
-   Charting
-   Chat/Messaging
-   Claims Management
-   Client Management
-   Client Portal
-   Clock In/Out
-   Communication Management
-   Compliance Management
-   Customizable Forms
-   Customizable Reports
-   Document Management
-   Electronic Signature
-   Employee Management
-   Employee Portal
-   EMR/EHR
-   For Long Term Care
-   Generative AI
-   Geriatric Care
-   GPS
-   HIPAA Compliant
-   Home Health Care Management
-   Insurance Management
-   Knowledge Base Management
-   Medication Management
-   Mobile Access
-   Monitoring
-   Multi-Location
-   Patient Records Management
-   Payroll Management
-   Point of Care System
-   Referral Management
-   Reminders
-   Reporting & Statistics
-   Scheduling
-   Task Management
-   Telemedicine
-   Third-Party Integrations
-   Visit Verification
-   Workflow Management

[See all features](https://www.capterra.com/p/233554/CareSmartz360/#features)

AlayaCare

37/48

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Management
-   Assessment Management
-   Billing & Invoicing
-   Calendar Management
-   Caregiver Management
-   Care Plan Management
-   Charting
-   Chat/Messaging
-   Claims Management
-   Client Management
-   Client Portal
-   Clock In/Out
-   Communication Management
-   Compliance Management
-   Customizable Forms
-   Customizable Reports
-   Document Management
-   Electronic Signature
-   Employee Management
-   Employee Portal
-   EMR/EHR
-   For Long Term Care
-   Generative AI
-   Geriatric Care
-   GPS
-   HIPAA Compliant
-   Home Health Care Management
-   Insurance Management
-   Knowledge Base Management
-   Medication Management
-   Mobile Access
-   Monitoring
-   Multi-Location
-   Patient Records Management
-   Payroll Management
-   Point of Care System
-   Referral Management
-   Reminders
-   Reporting & Statistics
-   Scheduling
-   Task Management
-   Telemedicine
-   Third-Party Integrations
-   Visit Verification
-   Workflow Management

[See all features](https://www.capterra.com/p/147424/AlayaCare/#features)

### Recognition

No recognitions have been awarded to CareSmartz360

No recognitions have been awarded to AlayaCare

### Deployment & support

CareSmartz360

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

AlayaCare

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

CareSmartz360

-   By CareSmartz
-   Located in United States
-   Founded in 2016

AlayaCare

-   By AlayaCare
-   Located in Canada
-   Founded in 2014

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