# MassageBook vs ClinicSense: Features and Cost Comparison 2026 | Capterra

> MassageBook vs ClinicSense: Which massage therapy tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision.

Source: https://www.capterra.com/compare/147523-178722/MassageBook-vs-ClinicSense

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# MassageBook vs ClinicSense Features and Cost Comparison

Last updated March 31st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MassageBookClinicSense2/4 selected

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)[4.7 (443)](https://www.capterra.com/p/147523/MassageBook/reviews/)

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[4.8 (644)](https://www.capterra.com/p/178722/ClinicSense/reviews/)

[## MassageBook](https://www.capterra.com/p/147523/MassageBook/)[4.7 (443)](https://www.capterra.com/p/147523/MassageBook/reviews/)

[## ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[4.8 (644)](https://www.capterra.com/p/178722/ClinicSense/reviews/)

Starting Price

$20.00/month

Starting Price

$20.00/month

Value-for-Money

4.7

Functionality

4.5

Ease of Use

4.6

Customer Service

4.8

Starting Price

$69.00/month

Starting Price

$69.00/month

Value-for-Money

4.8

Functionality

4.6

Ease of Use

4.9

Customer Service

4.9

Reviews Sentiment

Sd

Based on [443 reviews](https://www.capterra.com/p/147523/MassageBook/reviews/)

Positive

415

Neutral

16

Negative

12

Positive

415

Neutral

16

Negative

12

Reviews Sentiment

Based on [644 reviews](https://www.capterra.com/p/178722/ClinicSense/reviews/)

Positive

635

Neutral

6

Negative

3

Positive

635

Neutral

6

Negative

3

Best for (according to reviews)

-   **Business size**: Small businesses account for 386 reviews (90%), suggesting strong market traction in this segment.
-   **Industry**: Health, wellness and fitness dominates with 82% of reviews, followed by alternative medicine (9%) and medical practice (3%).
-   **Use cases**: Massage therapy (90%), business management (39%), and small business POS (17%) are the main applications, focusing on therapy and operational needs.

Best for (according to reviews)

-   **Business size**: Small businesses account for all reviews (578, 100%), reflecting high usage rates among this segment.
-   **Industry**: Health, wellness and fitness leads with 74% of reviews, followed by alternative medicine and hospital & health care (each 8%).
-   **Use cases**: Massage therapy dominates usage (89%), with appointment reminders (25%) and electronic medical records (20%) supporting daily operations.

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## Reviewer verdict

MassageBook

MassageBook users find it well-suited for massage therapists seeking comprehensive scheduling and practice management tools, appreciating its efficient appointment management, customizable online booking, and responsive customer support. Reviewers highlight its value for money with tiered pricing and a feature-rich free version, though some mention challenges with payment management and additional fees for multi-location practices.

ClinicSense

ClinicSense users consider it ideal for those prioritizing intuitive appointment scheduling, streamlined client management, and integration with tools like Google Calendar. Reviewers value its user-friendly interface, automated reminders that help reduce no-shows, and affordability for small or new businesses, while some note limitations with the mobile app and concerns about occasional price increases.

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## Features comparison

When comparing MassageBook and ClinicSense in the massage therapy space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\]

Key features rated by users

Features selected based on 5,008 reviews from Massage Therapy users.  
about the Fit Score methodology.

Fit Score methodology

To calculate the Fit Score, our proprietary methodology factors in the following:

  

-   The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used.
-   Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings.

  

Please note:

  

-   To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews.
-   If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation.

MassageBook

88%Fit

Feature ratings

Scheduling

4.8

Appointment Management

4.8

Appointment Scheduling

4.8

Online Booking

4.8

ClinicSense

91%Fit

High performer

Feature ratings

Scheduling

4.9

Appointment Management

4.9

Appointment Scheduling

4.9

Online Booking

4.9

Scheduling

4.8 (200)

4.9 (238)

MassageBook users appreciate the ease of scheduling, noting that clients can book online without assistance and that the system offers features like recurring appointments and customizable availability. They value the ability to manage availability and add buffer times between appointments. However, some users mention a need for better text message integration. ClinicSense users find the scheduling feature simple and intuitive, highlighting the drag-and-drop functionality and automated reminders. They appreciate the ability to create recurring schedules and manage staff calendars easily. Overall, users value MassageBook for its comprehensive scheduling options, while they find ClinicSense intuitive and user-friendly with efficient appointment management features.

Appointment Management

4.8 (172)

4.9 (324)

MassageBook users find the appointment management system efficient, appreciating features like automated reminders, easy rescheduling, and the ability to manage cancellations independently. They value the ability to track appointment history and run reports. However, some users wish for better conflict alerts and additional time options for add-ons. ClinicSense users appreciate the integration with Google Calendar, automated reminders, and the ability to manage waitlists and payments. They find the system intuitive and value the customization options for appointment buffers and personal time. In summary, users appreciate MassageBook for its comprehensive appointment management features, while they value ClinicSense for its integration capabilities and ease of use.

Appointment Scheduling

4.8 (176)

4.9 (246)

MassageBook users appreciate the ability to quickly schedule appointments, noting that clients can book online and pre-pay. They value the customizable options and the ease of use for both clients and staff. However, some users mention issues with device compatibility and the need for better integration for multi-staff bookings. ClinicSense users find the appointment scheduling feature user-friendly and intuitive, highlighting the customization options for appointment types and durations. They appreciate the automated notifications and integration with third-party calendars. Overall, users find MassageBook efficient for quick scheduling, while they value ClinicSense for its user-friendly interface and customization options.

Online Booking

4.8 (160)

4.9 (314)

MassageBook users appreciate the online booking feature for its ability to save time and allow clients to book independently. They value the ease of use and the ability to set booking parameters. However, some users dislike the requirement for clients to create an account and the higher fees for third-party bookings. ClinicSense users find the online booking feature convenient, noting that clients can manage their appointments without contacting them. They appreciate the automated reminders and the ability to screen appointments. In general, users find MassageBook's online booking feature time-saving and efficient, while they value ClinicSense for its convenience and client management capabilities.

## Pricing comparison

### Starting prices

MassageBook

$20.00

Flat Rate

(Per Month)

Free Trial

Free Version

[View pricing plans](https://www.capterra.com/p/147523/MassageBook/pricing/)

ClinicSense

$69.00

Flat Rate

(Per Month)

Free Trial

Free Version

[View pricing plans](https://www.capterra.com/p/178722/ClinicSense/pricing/)

### Value-for-money analysis

4.7 (443)

4.8 (644)

A comparison of how reviewers evaluate the value for money provided by both MassageBook and ClinicSense indicates that MassageBook reviewers find it offers a cost-effective solution with tiered pricing and a feature-rich free version, while ClinicSense reviewers appreciate its affordability and comprehensive functionality. Reviewers find that MassageBook provides good value for money, highlighting its tiered pricing that accommodates different business needs and budgets. They appreciate the free version's useful features and the affordable subscription options that include excellent customer support. Some users mention that the software is cost-effective for small businesses and offers a lot of perks for the price. However, a few users note that additional fees for multiple locations and rising prices can be drawbacks. As for ClinicSense, reviewers appreciate its affordability and comprehensive features, noting that it is cost-effective for small and new businesses. They find the software user-friendly and value the competitive pricing compared to other systems. Some users mention that the software's price is reasonable and worth the money. However, a few users express concerns about price increases and the cost being high compared to similar platforms.

## How does the user experience compare on MassageBook vs ClinicSense?

### Overall rating

4.7 (443)

4.8 (644)

### User interface

MassageBook

ClinicSense

### Customer service and support

MassageBook

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

ClinicSense

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

## What users say about the pros and cons of MassageBook vs ClinicSense

MassageBook and ClinicSense are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how MassageBook compares to ClinicSense and decide which one is the best fit for your needs. Users appreciate MassageBook for its excellent customer service, noting prompt and thorough assistance. They also find it highly beneficial for massage therapists, highlighting its essential features for running a successful practice. Additionally, reviewers value its comprehensive practice management tools, which they say cover all aspects of scheduling and correspondence. When it comes to ClinicSense, users praise its client management capabilities, indicating it streamlines workflow and improves efficiency. They also appreciate the appointment reminders, which they say significantly reduce no-shows. Furthermore, reviewers find the appointment scheduling features, such as online booking and automated reminders, very effective. As for the cons, MassageBook users mention issues with payment management, citing problems with payment processing updates and saving client payment methods. Meanwhile, ClinicSense users express dissatisfaction with mobile usage, noting that the mobile app is limited and often laggy. \[[2](#source-item-2)\]

Pros

MassageBook

Sd

Skylr d

Licensed Massage Therapist and Business OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months.

“Clients can also schedule via my website and reach out directly to me here with questions or concerns. When it comes time for employees, I can also expand my business and add people to the provider list, detail their access to certain services and customize their schedule with ease.“

October 24, 2025

JD

Julie D

OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years.

“I appreciate the way their customer service representatives have helped me set up my account, and then have been there when I need to learn how to do things like get files into a PDF format for insurance companies, etc. “

November 10, 2025

ClinicSense

CC

Carron C

RMTHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years.

“It has given me more time back in my day-to-day work hours and the automated appointment reminders and client prompts have helped to lessen my workload, not to mention having everything electronic streamlines all correspondence with clients.“

January 24, 2026

Maria A

REGISTERED MASSAGE THERAPISTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“It’s a professional, user-friendly platform that streamlines booking, reminders, SOAP notes, and invoicing, making practice management much easier. While there are some drawbacks with scheduling gaps, mobile SOAP note entry, and limited access to other practitioners’ notes, the benefits far outweigh the cons.“

October 4, 2025

Cons

MassageBook

HM

Heidi M

Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years.

“There is also a glitch with adding discounts on the app that drives me crazy and forces me to use the web browser, I hope that gets fixed soon!“

September 20, 2025

AB

Anna B

OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“It is a pain in the butt not being able to have multiple forms (some archived/saved for future use) and have to change an intake form to fit the season (i.e. I use one during cold/flu season and another one the rest of the year).“

March 1, 2025

ClinicSense

BB

Brittiany B

Owner OperatorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years.

“The most tragic aspect of this software is the merging of the appointment link to my personal website which I find is lacking because I can’t customize it to flow along with what has been built for my business.“

January 22, 2026

Jeremy R

OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months.

“I had to really think about this one, but if I miss one feature, it would be the lack of a tracker for current time on the calendar view.“

February 23, 2026

* * *

Sources

1.  Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from massage therapy software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    
2.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    

* * *

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