# Compare Updox vs Mend 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Updox and Mend based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/147554-165634/Updox-vs-Mend-App --- # Updox vs Mend Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: UpdoxMend2/4 selected [Updox](https://www.capterra.com/p/147554/Updox/)[4.1 (117)](https://www.capterra.com/p/147554/Updox/reviews/) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.6 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) [## Updox](https://www.capterra.com/p/147554/Updox/)[4.1 (117)](https://www.capterra.com/p/147554/Updox/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4 Ease of Use 4.2 Customer Service 3.8 Reviews Sentiment Based on [117 reviews](#user-reviews) Positive 88 Neutral 10 Negative 19 [## Mend](https://www.capterra.com/p/165634/Mend-App/)[4.6 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment AH JP AL Based on [920 reviews](#user-reviews) Positive 843 Neutral 47 Negative 30 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### DoctorConnect 4.8 (71) * * * Starting Price $210.00 Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### Zanda 4.6 (204) * * * Starting Price $19.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### SimplePractice 4.6 (2,827) * * * Starting Price $49.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### ModMed 4.4 (367) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,199 reviews from telemedicine software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 53%Fit Missing features Feature ratings HIPAA Compliant 4.0 Two-Way Audio & Video NA E-Prescribing NA Video Conferencing 3.0 Appointment Scheduling 2.0 78%Fit Missing features Feature ratings HIPAA Compliant 4.8 Two-Way Audio & Video 4.8 E-Prescribing NA Video Conferencing 4.7 Appointment Scheduling 4.8 User satisfaction User satisfaction 4.1 User reviews[117](https://www.capterra.com/p/147554/Updox/reviews/) Ease of use 4.2 Functionality 4.0 Value for money 3.9 Customer support 3.8 User satisfaction 4.6 User reviews[920](https://www.capterra.com/p/165634/Mend-App/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Updox is perfect for out-of-hospital providers, physicians, pharmacies, health systems, LTPAC facilities, and other specialty medical practices. Best for We specialize in medium to large healthcare organizations of 20 or more providers. ## User reviews Pros & cons CT Chelsea T. Practice Manager > "The customizable automatic patient appointment reminders are great for us and being able to track the specific date and time they were..." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___4813654) KC Karen C. Practice Manager > "Customer service....you cannot call and get a human to help with an issue right away, you have to try to get on a schedule for a zoom..." [See full review](https://www.capterra.com/p/147554/Updox/#SoftwareAdvice___6815328) RS Rachana S. MD > "I like the Forms features of this product but you can get similar value other places for much cheaper price" [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___6358987) KC Karen C. Practice Manager > "We are paying about $600/month for a service we do not want any longer and they are making us pay 7 more months for the pleasure of..." [See full review](https://www.capterra.com/p/147554/Updox/#SoftwareAdvice___6815328) NR Nick R. Office Mgr > "We had big hopes for a communication app that integrates well with our EHR." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___6332088) EG Eric G. owner > "your messages may be censored without you knowing, customer service is OK and "Leadership" believes they are untouchable, will never..." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___6477831) CT Chelsea T. Practice Manager > "I feel there are many better options out there if your EMR integrates with them. Once you sign with them you are locked into a 1 year..." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___4813654) KC Karen C. Practice Manager > "CONTRACTS automatically renew without an "out" and they do not allow you to buy out your contract. " [See full review](https://www.capterra.com/p/147554/Updox/#SoftwareAdvice___6815328) RC Renea C. Office Manager > "Messaging is one of my absolute favorite features in Updox!" [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___6251779) CT Chelsea T. Practice Manager > "The HIPAA secure text is ridiculous where you can not use page breaks so everything bunches together into a giant paragraph and we are..." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___4813654) AB Alpha B. Medical Director > "Easy to use. " [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___6242287) Tom R. CEO - Solo-Practice - Family Nurse Practitioner > "As a very small solo-provider telehealth practice - this was an expense that I had not counted on and it is very expensive - Especially..." [See full review](https://www.capterra.com/p/147554/Updox/#GetApp___6148281) HS Haitham S. Chief Executive Officer > "Trying to improve our business productivity as reducing manual work." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___3699474) NR Nick R. Office Mgr > "It's just not worth it anymore and our experience of "gotcha" un-announced 25% price hike is shady and poor business practice in my..." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___6332088) DD Danielle D. APRN > "The video quality is great." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___3802290) CT Chelsea T. Practice Manager > "I have been told by support that this is due to there being a "system outage" during the period of time that the appointment was..." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___4813654) TT Tosin T. Medical assistant > "I like every features of the software, most especially the securing of information" [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___3235538) Tom R. CEO - Solo-Practice - Family Nurse Practitioner > "I notified UpDox that I will not be using it - there response was - you signed a one year contract." [See full review](https://www.capterra.com/p/147554/Updox/#GetApp___6148281) CD Chuck D. adminstrator > "This product might be ok for a larger practice, but small practices beware. " [See full review](https://www.capterra.com/p/147554/Updox/#SoftwareAdvice___3397223) Tom R. CEO - Solo-Practice - Family Nurse Practitioner > "It was not as useful as it appeared, but I was forced to sign a 1 year contract." [See full review](https://www.capterra.com/p/147554/Updox/#GetApp___6148281) VR Verified Reviewer CHVA > "For me, it's very convenient if you're working from and or working as a Va and you have no access to a fax machine or you don't want to..." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___2717315) NR Nick R. Office Mgr > "Final straw is a 25% price hike without notice." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___6332088) BM Barbara M. HR Director > "Now that I have figured Updox out, I can load my faxes fairly quickly and check back for my results. " [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___2788693) ML Michael L. CEO > "Disrespectful by only responding emails several days later" [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___6251387) DM Daniel M. Physician > "They offer a great product that streamlines receiving and sending faxes." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___2753740) MA MARA A. Physician > "Experience was horrible." [See full review](https://www.capterra.com/p/147554/Updox/#GetApp___6210361) CB CATHY B. MANAGER > "Able to go through incoming faxes quick and have had no issues" [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___2818820) DD Danielle D. APRN > "I am speaking the truth of what I have experienced. When I asked for help or cancel, one of their customer services said, well you need..." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___3802290) MM Melody M. Admin Assistant > "This way of faxing and filing documents is wonderful and the program is so simple!" [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___2317034) LM Lynn M. Manager > "No one answers phone and only does online chat and email. If you want to supply your account number repeatedly and get no resolution..." [See full review](https://www.capterra.com/p/147554/Updox/#GetApp___3074444) CB CATHY B. MANAGER > "Love that you can fax from here as well." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___2818820) DD Danielle D. APRN > "I was on day 4 and it was Not working properly, I sent several messages, asking for help...." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___3802290) DM Daniel M. Physician > "Overall, it's a good product, but ultimately I decided to go with a cheaper alternative." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___2753740) VR Verified Reviewer CEO > "Often end up using the free apps from Doximity for physicians which always works well this paid program fails. If we weren’t stuck with..." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___3369127) Isaiah N. CEO > "A very affordable recommendable software." [See full review](https://www.capterra.com/p/147554/Updox/#Capterra___2315820) CD Chuck D. adminstrator > "We live in rural Maine, most of our patients were not comfortable filling out online forms. " [See full review](https://www.capterra.com/p/147554/Updox/#SoftwareAdvice___3397223) [View Reviews](https://www.capterra.com/p/147554/Updox/reviews/) AH Alexandra H. Patient > "Mend is a wonderful online method to attend medical appointments for those who lack transportation, are..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6766481) JEC J. Emily C. Patient - I do not work here and am not sure why I'm being asked to create an employee profile > "The slightly more noticeable (than in other video calling software) lag in transference of sound which,..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6569722) JP Jaden P. Direct Support Personnel > "Convenience Steady Connection- presented no problems accessing the system." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___7112648) DS Derek S. XxxxxxxxxX > "Sometimes its not easy speaking with the newer employees that answer the phones to shedule new..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6552976) AL ABIGAIL L. I dont know > "Great doctor gave me a six month refill for my antidepressant to get me through while i transfer clinics" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6679098) AC Admir C. Driver > "Sometimes the bars would go from full green to two red and even one red so it worried me that there will..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6519516) EB Elizabeth B. Teacher > "I was able to make a quick appointment to request a prescription refill, right from home, after work." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6670345) AR Angela R. patient > "Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6773709) SC Susan C. Assistant Chair of Biosciences > "It was a great alternative to have a video appointment today so I could get started on my medical regimen." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6649836) NB Nicoletta B. Hospitality Assistant > "The connection bars making you think the videocall won’t work when it ends up working." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6751514) CR Christi R. Deli clerk > "I am so so so so need and to know that there is a group that has my back is an espresso positive and..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6509642) JD Jacob D. Food runner > "Full-screen in landscape mode didn't work properly, through the web page on chrome" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6691397) MD Michael D. Manager > "Good pre test for connection and audio/visual and the reminders were nice" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6582919) LM Lorin M. BIM technician > "Regestration took a while and figuring out the camera and mic access was tricky." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6425147) KM Kathleen M. I write novels and still hope one day someone will read them. > "She prescribes mood medication I've been taking for decades and has counseled me through an..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6475949) SG Shane G. None > "Small images on screen may impair nonverbal communication." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6754497) AC Admir C. Driver > "It was great this time around. Once I had an audio issue because someone called in the middle of my..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6519516) IS Ian S. COO > "Software was a little clunky, I couldn't swap camera inputs easily." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6598483) AG Ashley G. Server > "The provider dr.potter was so caring and supportive made sure I got seen and her nurse personally called..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6620504) ES Ellesse S. Transportation Services > "Also, poor video quality - made it slightly uncomfortable not being able to see myself on the screen, as..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6260894) GB Gerard B. Attorney > "I am finding her to be an excellent practitioner and I am very grateful for her approach to my medication..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6454780) SM Shawna M. None > "I dont like the video at beginning where it repeats same info." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6564026) RM Roxanna M. Residential assistant > "Thank goodness for this being mental health is needed but not every mother wants to bring all there..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6585183) JN Jeremy N. Engineering Manager > "Sometimes I lose the invitation in my email." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6535273) JEC J. Emily C. Patient - I do not work here and am not sure why I'm being asked to create an employee profile > "So glad someone figured out a way to make this type of technology be HIPAA compliant." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6569722) TL Tammy L. Librarian > "Sometimes scheduling time can be hard." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6539790) KL Kayla L. Patient > "She was also very informative about test that I should get for some of my medical issues." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6464040) CC Catherine C. Not working > "Please note that the review was the most unsatisfactory part as there was no way to skip certain required..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___5073048) AF Alec F. Line Cook > "I feel like it's a good thing for people who don't need to or cannot make a hospital visit." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6748777) CW Christina W. Clinical Manager > "The screen was tiny for my face." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6376622) LP Lezlyn P. Executive Relationship Coach > "I love my overall experience with \[sensitive content hidden\] and the one that does my appointments..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6427050) RB Rhonda B. Human Resource Specialist > "I worry about not being able to connect." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6681998) DC Devi C. Administration > "The personal care, attentiveness, and easy access to medical care in a timely manner" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6593556) TD Toby D. Na > "The call quality isn't always the best..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6541004) SS Stan S. Business Consultant > "The ease and convenience of having the session from my home computer." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6660252) IS Ian S. COO > "I tried to book an in-person, wait was one hour." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6598483) JG Joseph G. Variety Content Creator > "The ability to take care of appointments remotely helps free up a ton of time for me to get other things..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6071176) SD Scott D. designer > "Image for a third attendee was dark, therefore not a consistent image quality." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6202907) TF Tavia F. None > "The intake person and the doctor were both consummate professionals, thorough and clear while also being..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6501445) LC LYNN C. CEO Owner > "So my biggest complaint is I don't know what the hell this was for except a yearly checkup, I have no idea..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6262579) VZ Vera Z. NA > "Very easy to communicate, \[sensitive content hidden\] helped me with tools to manage my emotions." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6629817) GB Gerard B. Attorney > "I don't even know how I would or could improve this service at present." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6454780) JR Jonathan R. Artist > "was amazing and she helped me turn my life around from being impulsive, risk taking, depressive, moody,..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6271255) MLP Mary Lou P. COO > "The telehealth link for the waiting room did not work at first" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6087041) NM Norman M. Facilities Services Coordinator > "Easy to sign on and the same time next week which is great for my schedule and convenient." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6568345) JF Jenny F. Therapist > "Due to wifi disconnection it was difficult for me to find the link to rejoin our video session. Once you..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4203069) CB Clarice B. Cosmetics industry > "Doing my video appointments are easy from the convenience of my own home the days of the week and times..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___5072990) LS Lawrence S. Assistant Principal for Adult Counseling > "sensitive content hidden\] was very patient in repeating and explaining questions I did not understand." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6405081) AN Alicia N. Forklift operator > "I like there are videos while you are waiting." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6758883) AR Amanda R. Home maker > "Microphone problems, and sometimes the camra freezes up" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6094843) LP LaDonna P. Warehouse expeditor > "She answered all my questions and help me set up the appointments" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6628511) AS August S. Mobile Notary > "I cant think of a single thing about this service that I would change." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6466093) TS Tate S. Subway > "It was a quick and simple video call and everything was explained" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6605647) SS Sami S. Therapist > "She didnt seem very personable i dont know." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6577230) RS Rob S. Principal Software Engineer > "Very easy to use and convenient in that I could take care of my issue from my home." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6685443) CC Catherine C. Not working > "Notice from scheduling platform was inconsistent with actual appointment." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___5073048) MC Malcolm C. sole proprietor > "It started when they said it would and they gave me advice that helped me." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6481288) CS Chris S. Patient > "This is not an appropriate survey for the patient user." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___5069655) DM Diana M. Unemployed > "Easy access and a great to have and it has greatly helped me with alot of different things." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6681217) JR Jennifer R. Cleaning, painting, hanywork > "so i wasnt able to make eye contact and talk to my counselor." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6316771) TJ TERRY J. VP Corporate Operations > "Great for time and interaction." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6465738) JR Jennifer R. Cleaning, painting, hanywork > "I couldnt hear very well i had to hold the phone to my ear" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6316771) TL Tracy L. Office Manager > "The nurse were very informative about my health issues. " [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6716228) BD Bradford D. Therapist > "Mend does not allow the user to speak with clients and schedule simultaneously. " [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4170364) NB Nyla B. Patient > "Helping me to grow." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6520098) JH Jessica H. LMFT > "The connection is slow and there are many dropped video calls." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4132917) MG Myrna G. Special Ed paraprofessional > "Easy access and great communication with the Nurse Practitioner" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6685827) ME Maria E. Therapist > "It’s prone to crash on even chrome browsers" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4139964) TL Tracy L. Office Manager > "She gave me great pointers regarding my health" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6716228) MM Monique M. LCSW > "I cannot schedule patients from my phone?" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4133116) MS Melissa S. Director > "Feeling cared for, deserving of a health care provider’s interest." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6710606) MC Marybeth C. Grill Room > "THERE WAS NOTHING THAT I CAN SAY I DID NOT LIKE ABOUT THIS TELEVISIT" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6087008) SC Suzanne C. Production Manager > "Also they got me in so quick (this time, virtual)." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6449933) KW Katherine W. Counselor II > "The video glitches and audio." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4261215) VO Vibeke O. Patient > "I have been so pleased with the healthcare I am getting, and how everything is explained so thoroughly." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6693654) PZ Patti Z. retired > "once in awhile i have trouble logging on but i think it’s more because of my phone than the system" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4879799) RL Rudley L. Nurse > "Wished my illness would get better, and recommended good treatment options" [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6457644) TN Thien N. Founder > "At times the audio and video can be glitchy, but that is an issue that has to do with combined issues from..." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___3196147) RC Rigoberto C. Teacher > "The easy access and how helpful the visits are." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6385913) JW James W. Senior Network Admin > "Their is nothing you can do to control what happens on the end user side." [See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4811329) [View Reviews](https://www.capterra.com/p/165634/Mend-App/reviews/) ## User interface [Updox](https://www.capterra.com/p/147554/Updox/) 4.09 (117) [Mend](https://www.capterra.com/p/165634/Mend-App/) 4.60 (920) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Updox 22/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Chat/Messaging - Claims Management - Client Portal - Communication Management - Compliance Management - Confirmations/Reminders - Customizable Branding - Customizable Forms - Customizable Templates - Document Management - Document Storage - Electronic Payments - Email Reminders - E-Prescribing - File Sharing - For Medical Purposes - Generative AI - HIPAA Compliant - Live Chat - Medical Billing - Mobile Access - Mobile Alerts - Monitoring - Multi-Location - Multi-Provider Practice - One-to-One Messaging - Online Forms - Payment Processing - Practice Management - Records Management - Reminders - Remote Treatment Planning - Reporting & Statistics - Scheduling - Secure Data Storage - Self Service Portal - Softphone - Surveys & Feedback - Third-Party Integrations - Two-Way Audio & Video - Video Conferencing [See all features](https://www.capterra.com/p/147554/Updox/#features) Mend Top features 35/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Chat/Messaging - Claims Management - Client Portal - Communication Management - Compliance Management - Confirmations/Reminders - Customizable Branding - Customizable Forms - Customizable Templates - Document Management - Document Storage - Electronic Payments - Email Reminders - E-Prescribing - File Sharing - For Medical Purposes - Generative AI - HIPAA Compliant - Live Chat - Medical Billing - Mobile Access - Mobile Alerts - Monitoring - Multi-Location - Multi-Provider Practice - One-to-One Messaging - Online Forms - Payment Processing - Practice Management - Records Management - Reminders - Remote Treatment Planning - Reporting & Statistics - Scheduling - Secure Data Storage - Self Service Portal - Softphone - Surveys & Feedback - Third-Party Integrations - Two-Way Audio & Video - Video Conferencing [See all features](https://www.capterra.com/p/165634/Mend-App/#features) ### Recognition Updox is recognized as a top-rated tool in 1 Capterra Shortlist reports Mend is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Updox Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Mend Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Updox - By Updox - Located in United States - Founded in 2009 Mend - By Mend VIP - Located in United States - Founded in 2014 ## Popular Comparisons [Updox](https://www.capterra.com/p/147554/Updox/)[4.09 (117)](https://www.capterra.com/p/147554/Updox/reviews/) vs [RXNT](https://www.capterra.com/p/110018/rxnt/)[4.30 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Contact vendor for pricing Price $32/month 4.0 Features 4.2 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/110018-147554/rxnt-vs-Updox) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)[4.60 (1,227)](https://www.capterra.com/p/158461/Doxy-me/reviews/) Contact vendor for pricing Price $35/month 4.5 Features 4.6 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/158461-165634/Doxy-me-vs-Mend-App) [Updox](https://www.capterra.com/p/147554/Updox/)[4.09 (117)](https://www.capterra.com/p/147554/Updox/reviews/) vs [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Contact vendor for pricing Price $300 4.0 Features 3.9 4.2 Ease of Use 3.9 [View full comparison](https://www.capterra.com/compare/31268-147554/NextGen-Ambulatory-EHR-vs-Updox) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Contact vendor for pricing Price $0 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/165634-195467/Mend-App-vs-Care-Patron) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,371)](https://www.capterra.com/p/129169/Tebra/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 3.8 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/129169-165634/Tebra-vs-Mend-App) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (911)](https://www.capterra.com/p/98735/athenaOne/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 3.8 4.6 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/98735-165634/athenaOne-vs-Mend-App) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [Jane](https://www.capterra.com/p/178984/Jane-App/)[4.79 (524)](https://www.capterra.com/p/178984/Jane-App/reviews/) Contact vendor for pricing Price $54/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/165634-178984/Mend-App-vs-Jane-App) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Contact vendor for pricing Price $75/month 4.5 Features 4.4 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/144484-165634/InSync-EMR-vs-Mend-App) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Contact vendor for pricing Price $300 4.5 Features 3.9 4.6 Ease of Use 3.9 [View full comparison](https://www.capterra.com/compare/31268-165634/NextGen-Ambulatory-EHR-vs-Mend-App) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.56 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Contact vendor for pricing Price $49/month 4.5 Features 4.3 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/130710-165634/SimplePractice-vs-Mend-App) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [RXNT](https://www.capterra.com/p/110018/rxnt/)[4.30 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Contact vendor for pricing Price $32/month 4.5 Features 4.2 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/110018-165634/rxnt-vs-Mend-App) [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) vs [Healthie](https://www.capterra.com/p/167439/Healthie/)[4.36 (121)](https://www.capterra.com/p/167439/Healthie/reviews/) Contact vendor for pricing Price $19/month 4.5 Features 4.2 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/165634-167439/Mend-App-vs-Healthie)