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Updox is the perfect solution for out-of-hospital providers, physicians, primary care and speciality medical practices.
We specialize in medium to large healthcare organizations of 20 or more providers.
Very great experience and I love the user interface. A very affordable recommendable software.
There is no virtual waiting room so is difficult to schedule the calls. It takes very long to wait for patient to answer.
The ease of which links can be sent to patients and connectedness to our EMR is fantastic.
Horrendous customer service. No appreciation for customer’s time.
The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00.
The inability to fax blast to a contact list. The complexity of adding/importing contact lists.
I have already recommended this product to colleagues. I like that it is HIPPA compliant, ease of use, and attaches easily to patient folder in EHR.
We have been able to see patients that are high risk and did not need to come into the office. I can forsee it being beneficial as we move forward from this crisis.
I adore my therapist and can tell there are plenty of great therapists available for people. Sensitive content hidden] is attentive, understanding, and kind.
I have had frequent disconnections or missed connection and frequently have to trouble shoot.
Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.
Also, often if you do something wrong or that the system doesn't accept, there's no prompt as to HOW to fix it. Just shows an error and leaves you to figure out what you need to change.
I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible.
Its very difficult to sometimes our patients do not receive the link, that's always a problem.
Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience.
A little frustrating, especially if someone makes a last minute video visit and we have to stop what were doing to add them into mend real fast before their appointment start time.
Julie D.: I'm Julie. I'm an outpatient admissions specialist. I would give Mend a rating of a five. And for more, click below. I use Mend on a daily basis to schedule virtual care patients with therapists. I like how Mend is user-friendly and it's very organized, so it's easy to see the other therapist schedules versus who's available and who's not. Sometimes I don't like about Mend is the loading of the scheduling. You have to click more, which is not user-friendly sometimes.
Updox
Mend
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