Updox vs Dialog Health: Which is a better fit?

Isaiah I

CEO

Very great experience and I love the user interface. A very affordable recommendable software.

There is no virtual waiting room so is difficult to schedule the calls. It takes very long to wait for patient to answer.

The ease of which links can be sent to patients and connectedness to our EMR is fantastic.

Horrendous customer service. No appreciation for customer’s time.

The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00.

Bassem B

Systems Developer

The inability to fax blast to a contact list. The complexity of adding/importing contact lists.

I have already recommended this product to colleagues. I like that it is HIPPA compliant, ease of use, and attaches easily to patient folder in EHR.

We have been able to see patients that are high risk and did not need to come into the office. I can forsee it being beneficial as we move forward from this crisis.

I love the ease of communicating with patients. I try to answer their questions and being able to text is a great feature.

So far, I don't think there is anything I dislike about Dialog Health.

I like the fact that you can have patient interaction if they needed any help you can help.

Since its implementation, we have had fewer cancellations and no shows which impacts our surgical schedule tremendously.

This texting platform has exceeded my expectations... amazing open/response rates.

When patients don't read text message completely and misread the information given about appointment time/procedure prep.

I like how easy it is to contact patients and communicate with them.

In the past we have run into several issues with being charged for consoles that were no longer in use. This seems to have been resolved after working with our contact.