# Compare Phone.com vs 800.com 2026 | Capterra > Unsure of what to choose? Check Capterra to compare 800.com and Phone.com based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/147610-208208/Phone-com-vs-800-com --- # 800.com vs Phone.com Features and Cost Comparison Last updated June 23rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: 800.comPhone.com2/4 selected [800.com](https://www.capterra.com/p/208208/800-com/)[4.7 (347)](https://www.capterra.com/p/208208/800-com/reviews/) [Phone.com](https://www.capterra.com/p/147610/Phone-com/)[3.6 (72)](https://www.capterra.com/p/147610/Phone-com/reviews/) [## 800.com](https://www.capterra.com/p/208208/800-com/)[4.7 (347)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price $149.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment CR DT Based on [347 reviews](#user-reviews) Positive 325 Neutral 14 Negative 8 [## Phone.com](https://www.capterra.com/p/147610/Phone-com/)[3.6 (72)](https://www.capterra.com/p/147610/Phone-com/reviews/) Starting Price $18.00/month Value-for-Money 3.5 Functionality 3.7 Ease of Use 3.7 Customer Service 3.5 Reviews Sentiment Based on [72 reviews](#user-reviews) Positive 46 Neutral 7 Negative 19 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,094 reviews from business phone systems software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 76%Fit Missing features Feature ratings Call Routing 4.7 Mobile Access 4.9 Alerts/Notifications 4.7 Call Logging NA Call Recording 4.7 71%Fit Feature ratings Call Routing 3.1 Mobile Access 3.6 Alerts/Notifications 3.8 Call Logging 4.0 Call Recording 3.4 User satisfaction User satisfaction 4.7 User reviews[347](https://www.capterra.com/p/208208/800-com/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 3.6 User reviews[72](https://www.capterra.com/p/147610/Phone-com/reviews/) Ease of use 3.7 Functionality 3.7 Value for money 3.5 Customer support 3.5 Price starts from Price starts from $149Flat Rate, Per Month - Free version - Free trial Price starts from $18Per User, Per Month - Free version - Free trial Best for Best for 800.com is perfect for solopreneurs and small businesses all the way up to large corporations and agencies. We have plans to fit every business type. Best for Phone.com serves small and midsize businesses and independent professionals who need flexible, professional communications without contracts or complexity. ## User reviews Pros & cons CR Calvin R. CEO > "The SMS/Texting capability is a huge plus for customer engagement, and the call tracking analytics provide great insights into..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652) RK Robert K. Administrator > "The process can be very detailed. If one tends to not be as skillful with technology, he or she may become frustrated with the..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7156256) DT Donald T. Owner > "The system provides useful features like call forwarding, voicemail transcription, and call analytics, all managed from a..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7109624) CH Chris H. CMO > "At times, call transfers did not go through properly, which created some concern around potentially missed or lost business..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7120873) BB Brent B. Owner > "It provides dependable call management, useful call summaries, and an easy-to-use interface that fits well with business needs." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441) TF Tracy F. Chief Growth Operations Officer > "I had set up my account and ended up making a mess by adding a second account instead of a second number to the account." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7104125) CR Calvin R. CEO > "Phone support was responsive when I had a question about billing, and the call management tools like the auto-attendant have..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652) ET Elvia T. Mold Technician > "I have some difficulty on the website since I am blind and I use screen reader software, so it does not always read everything..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6866229) LW Lena W. Owner > "I love the customer service aspect where I feel 800.com is always there and very helpful in the process when I need it, plus I..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7061499) KL Kiersten L. Managing Director > "Some issues with calls being immediately dropped ." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114939) RM Royneisha M. Dispatcher > "The call forwarding and tracking features are helpful, especially for business owners who want to separate personal and..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7158444) WC Wayne C. Owner > "The billing is a bit of an issue for me." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7077762) HM Hilda M. CEO > "The call forwarding features were especially useful because I could stay connected with customers from anywhere, even when I..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) JT Jeannita T. Managing Member > "The online interface is not exactly intuitive." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7146505) BV Bhargav V. Owner > "We have used 800.com since the inception of our business and are very happy with the online options to setup greetings, call..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6863606) MV Mayank V. owner > "The final monthly cost includes some mandatory regulatory fees that add up." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7027524) HM Hilda M. CEO > "The platform helped me separate business and personal calls, which improved organization and communication with customers." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) KA Karen A. VP of Ops > "how hard it is to set up texting though some of that may be requirements by law. but I have not been able to do it." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7058262) BB Brent B. Owner > "I really like that it sends clear summaries of calls, which makes tracking communication simple and efficient." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441) JT Julia T. Concierge beauty services > "The lack of options and information within the application." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7065950) CR Calvin R. CEO > "Unlike some older telecom services, the dashboard feels modern and makes managing multiple lines simple." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652) BA Betty A. CEO > "com is generally user-friendly, but the inability to utilize the text feature is a significant drawback that limits its overall..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6606122) ML Michael L. Owner > "Features and prices for unlimited phone service and vanity number options were better than other carriers" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7082415) MC Micah C. Business Analyist > "Was disappointed in not having the ability for tracking call lengths." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6734606) KL Kiersten L. Managing Director > "We were able to set up a very professional voicemail in a short amount of time using the built in tools ." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114939) CO Cynthia O. Solopreneur > "The platform and verification to get the system up and running is excessive and very labor intensive" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6845455) ML Michael L. Owner > "Had a phone call with the sales team and they explained the features and went over the new AI and call recording features that..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7082415) AP Arziki P. CEO > "The only complaint I would have is with the text-verification feature." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6576676) RM Royneisha M. Dispatcher > "The setup process was simple, the app is easy to navigate, and features like call forwarding and tracking make staying..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7158444) DB Daniel B. Owner > "I canceled my service last year and I just see they charged my credit card several hundred dollars." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569076) AB Ajah B. Interior Designer > "It’s a solid solution for small business owners who need a reliable communication system without something overly complicated." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7117538) LR L. R. Chief Executive > "Not sure what I don't enjoy about 800.coms service." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7133738) JR Jennifer R. Senior Director of Global Marketing > "The user-friendly interface makes it incredibly easy to navigate and manage campaigns, while their precise audience targeting..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6580673) JT Joseph T. Agent Broker > "I was unable to get my old 800# reactivated, even though no one is using it." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6578194) JT Jeannita T. Managing Member > "I love the professional support and the low cost of the service. Whenever I call in with a problem the representative stays..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7146505) LG Lucas G. Owner > "sometimes the app wouldnt notify me of calls coming in." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6747007) ES ESMAT S. MANAGER > "EASY TO USE, FAST CUSTOMER SERVICE, WEBSITE IS SELF-EXPLANATORY, BEING ABLE TO CONTROL VOICEMAIL AND WAITING OPTIONS REMOTELY..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7179725) CM Carl M. CEO > "I don’t always receive my calls or notifications when someone calls." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569616) Lamone J. Web Design Artist > "I still get my messages and texts from my clients and that's very important to me; Even when I can't answer calls;" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7155719) JS Julian S. CEO > "App is a little glitchy." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6582161) RM Royneisha M. Dispatcher > "I also appreciate being able to separate business calls from personal calls without needing another device." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7158444) AS Amitai S. Owner > "The cost is high for the level of service provide." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6577095) HM Hilda M. CEO > "What I liked most about 1.800.com for my business number was how easy it made it to set up a professional phone presence..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) GL Gabriel L. Sales Division > "Sometimes my calls drop." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6734838) HM Hilda M. CEO > "It also helped my business appear more credible and established, which is important when building trust with clients." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) RE Robin E. CEO > "Pricing is a little too high, could be better." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6608801) JS Julian S. CEO > "The toll-free number service worked seamlessly for my needs, and features like call forwarding and voicemail were especially..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6582161) AM Adriana M. Vice President > "There isnt anything to add in this category" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7050496) GS Gabby S. CEO > "Overall, 800.com has been a solid tool for managing business calls and communication." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7128937) MD Matt D. Director of Marketing > "Do not need IT support." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6608393) BB Brent B. Owner > "The system works smoothly and saves time for daily business operations." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441) MN Mark N. Managing director > "Hard to have a con" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569203) NV Nina V. CMO > "The call tracking and analytics are especially helpful for businesses that want insight into their calls" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7017025) DD Dan D. Owner > "Works great on desktop but lacks the ability to answer calls on desktop." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683696) LH Les H. Director > "Along cones 800.com and we now have very affordable forwarded toll free and a great vanity number to boot!" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7168548) GC Gregory C. President > "So we canceled a NON CONTRACT and I went on to start my own business. And I come back to 800.com because I didn't like how it..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4686117) Lamone J. Web Design Artist > "They are very understandable people that really care about their clients and their businesses. If difficult times arrive they..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7155719) GS George S. CEO > "Clients tell me it's not easy to call, I'm told it's too many numbers and I don't get may calls immediately" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4715393) AN Anna N. Founder > "The dashboard is easily accessible and relatively intuitive, though it feels a bit outdated." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7144642) DD Dan D. Owner > "Have not had any need to interact with the 800.com team." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683696) MB Mike B. Web Consultant > "We've been using 800.com for more than 2 years now, it's integrated perfectly into our marketing and outreach efforts and makes..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6606038) XB Xenia B. Executive Director > "Was very difficult to set up, not sure if mine is setup correctly." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683738) JG Jeremy G. Partner > "Great features for a growing business, but overshadowed by restrictive limits and hidden costs :))))" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7173474) GC Gregory C. President > "I GET: He LIES and says he's going to REFUND my money and NEVER DOES!!!" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4686117) WW William W. Managing Partner > "I love the professional image it provides for my business, and the voicemail-to-email feature is a game-changer for staying..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6584622) KR Karlee R. Office Manager > "I don't like the call forwarding, however I understand it is a way for them to to track calls" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2721716) GM Goran M. Regional Sales and Support Manager > "We've been a long-time user, and we are satisfied with the flexibility it provides for our customer support needs" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7128459) SF Steven F. President > "There appears to be no option to turn off receiving voice mail recordings." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2354525) AB Axel B. COO > "Even though the 800 as in toll free concept is not really needed any longer, the features and functions that we use make our..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6576647) JV James V. Owner > "Since I have only had our 877 phone number for 2 days, I am not able to answer this question." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2363635) SB Sharmin B. CEO > "Even if you have to add the new number or change forwarding, it is easy to do so." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7172947) VM Victoria M. Office Manager > "I wish voicemails went to the extension, not all to me." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2394548) ET Elvia T. Mold Technician > "Overall it was easy to sign up with 800.Com, like the service so far, I like the voicemail features and phone call history..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6866229) SE Sonya E. Manager > "I can someone called me back to help me, but I wasn't able to talk @ that time." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2616672) TW Terri W. President > "I printed my business cards with the toll-free option, and they look so professional." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7074302) RR Rich R. Owner > "Setting up was a little confusing when I thought I was deleting one thing." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2332186) [View Reviews](https://www.capterra.com/p/208208/800-com/reviews/) BL Brooks L. Customer Service Representative > "It also has useful FEATURES like call forwarding, voicemail-to-email, texting, and virtual receptionist tools, which help..." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___7166116) BA Becky A. Owner > "We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more..." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___6590292) BL Brooks L. Customer Service Representative > "It provides strong EASE OF USE, with a simple setup and an easy-to-navigate dashboard that doesn’t require technical skills." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___7166116) FR Faby R. CEO > "rd party customer service that doesn't speak english" [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___6490307) CB Craig B. Co-Owner > "Works well for what I need it for - not phone call heavy." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___7150770) NS Naomi S. Owner > "Save yourself the anxiety and headache / and also the money - this is the most ridiculous thing I’ve ever put myself through ...." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___6144145) BA Becky A. Owner > "Acutally get a real human, and they can almost always help solve your problem (except when their system is down)." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___6590292) FR Faby R. CEO > "receptionist services are inconsistent " [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___6490307) CW Chassity W. Business Owner > "Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case..." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___4597410) YJ Yvonne J. Owner > "This went from being a stable product to having broken routing, broken alerts, it's sending me notifications to the wrong..." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___4649737) JR Joyce R. VP > "willingness to go to bat for me to get their phone back was dedicated teamwork and definitely going above and beyond the call..." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___4982609) VR Verified Reviewer Owner > "YOU HAVE TO CALL. And then they put you one hold for 1+ hour. And the person was difficult to understand when I finally got..." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___6062854) ZK Zafer K. Managing Director > "Phone.com provides an matchless experience for video conferencing along with its great screensharing option." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3743453) MB Michael B. Co-Founder > "When transferring an account to another individual, phone.com did not update the payment method and is refusing to remove my..." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___4693691) VR Verified Reviewer Owner > "Good price, good number, decent reliability." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___6062854) NS Naomi S. Owner > "Hands down, the worse decision- lost money off my bussiness because they mistakenly completely added the phones ." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___6144145) JR Joyce R. VP > "Blessing to you all." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___4982609) JJ Jennifer J. Owner > "It seems to be incompatible with Android cell phone." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___6190780) JJ Jennifer J. Owner > "Easy to reach tech support." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___6190780) JN Jessie N. Broker > "Terrible, I look horrible to my clients and it's impossible to communicate." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___5011737) JJ Jennifer J. Owner > "It is easy to use when operating properly." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___6190780) EB Elle B. LMT > "None of my phone business issues have been resolved." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___4905999) FG Fernando G. OWNER > "dont need any hardware for this system and can use it anywhere. has built in fax and sms capability and contact management,..." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___2382859) BF Brent F. Systems Administrator > "to make matters worse, the extension setup is far from streamlined and have to bounce all over the website to get it configured..." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3195796) R İRem Ç. Communication Specialist > "I like that everything is set up for the user and that it is very easy to use" [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___4848397) MB Michael B. Co-Founder > "I would never use phone.com and would recommend to my friends and real family - that they highly consider a different voip..." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___4693691) BF Brent F. Systems Administrator > "support is generally able to answer the call in a few minutes and are open 24/7." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3195796) NS Naomi S. Owner > "They have one job, and they absolutely fail at it, over and over and over again ." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___6144145) Kristen K. Owner > "It's made having meetings and getting to see who I'm talking to simple and worry free" [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3330835) MB Michael B. Co-Founder > "Their customer service could not understand the request that I was communicating and refused to transfer me to a supervisor. " [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___4693691) Kristen K. Owner > "I liked that this software made upgrading from text now a smooth transition." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3330835) BF Brent F. Systems Administrator > "they are so bad that on several occasions, I have had to call support for billing, and each time, even the billing support reps..." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3195796) Abdallah G. Engineer > "strong speed Subscription plans are excellent and available to everyone" [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3000452) BF Brent F. Systems Administrator > "even after getting rid of all the charges and equal credits on the invoice, there are still usual discrepancies that have to be..." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3195796) Rick K. Owner > "The best part is their customer service though." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3575757) FG Fernando G. OWNER > "if you are on an iphone text messages dont come over quickly, you dont get notifications have called many a times to figure out..." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___2382859) Rick K. Owner > "It's by far the best business grade phone service I've ever used." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3575757) KM Kaitlynn M. COO > "I do no like that there are always so many issues with connection etc that my team has." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3595882) RL Ross L. Sales > "Good for the price depending on what you want to do with it." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___2946451) LE Larissa E. Business Owner > "They make it impossible to cancel your account." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3560837) CB Carly B. Outpatient Therapist > "Voice quality is excellent." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3006910) SK Sara K. Private > "This was not disclosed to me nor was anywhere in their terms." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3561771) CB Carly B. Outpatient Therapist > "The price is very affordable." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3006910) SK Sara K. Private > "I do not recommend this service." [See full review](https://www.capterra.com/p/147610/Phone-com/#Capterra___3561771) [View Reviews](https://www.capterra.com/p/147610/Phone-com/reviews/) ## User interface 4.71 (347) 3.64 (72) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features 800.com Top features 27/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/208208/800-com/#features) Phone.com 19/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/147610/Phone-com/#features) ### Recognition 800.com is recognized as a top-rated tool in 3 Capterra Shortlist reports No recognitions have been awarded to Phone.com ### Deployment & support 800.com Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Phone.com Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details 800.com - By 800.com - Located in United States - Founded in Phone.com - By Phone.com - Located in United States - Founded in 2007 ## 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