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A multitude of teams, big, small, and cross-functional, in a variety of industries worldwide. Its intuitive interface and customization capabilities makes it suitable for any project and business.
Knock is the only CRM purpose-built for multifamily managers, marketers, leasing teams, and operational executives who want to improve occupancy and renewal rates.
Easy to assign projects to the staff with an easy followup of the progress. The customer service is incredibly supportive and very responsive to us.
This was a pain and eventually I stopped attempting to work around the lack of features I needed.
Super happy with the (relative) ease of use and love the templates etc. Easy to transition from e.g. Excel to Monday.
I don't like the "info boxes" feature because I feel it's limited. Textareas are tight and there is very limited text formatting, and the fact all boxes are collapsed by default.
A great software that enables us to be happy individuals in business life. Easy to use, flexible and functional, a product with excellent service.
Some of the metrics or field that i need to be on the report is missing and no possible way to include it to the report as the customization of the report is not flexible enough.
I pretty much like this platform because this platform could really help me organize our projects. It is really easy for me to track the progress of every project I am working on.
The layout is confusing and hard to follow the chain of events in each task.
The training has been awesome and our Reps are always responsive and great to work with.
Most of the tours that are scheduled in Knock- the prospect fails to show or cancels randomly. Less personal than speaking over the phone or in person to someone.
Love the auto-response, love the email, SMS, chat feature, love the SMILE when at 100.
Creating multiple weekly reports ( probably more user error though).
This program helps my leasing agents offer the best customer service to our prospects and residents.
The scoring is somethings hard to understand at times specifically between the "live score" and the "average score.
I love how easy it is to maintain contact with prospects and residents.
The site teams had a little trouble at first but once they started using it, they got the hang of it.
Amber: My name is Amber. I'm an IT project manager for a healthcare company. The company size is about 5,000. Also, the product for Monday, I would rate it a five. So I was using Asana prior to monday.com and the reason why that wasn't really working, lack of features. So that product didn't allow a lot of implementations as monday.com allows. Meaning when I'm working with a team, I'm able to just go ahead and put in all of their resources. So the resource management was really great. If there were any files, like large files, it was easier to share out with the team using monday.com so everyone could have access to it. Asana, unfortunately, it just allowed me to track task, but working with a larger sized team and a bigger company, monday.com was perfect for that. I chose monday.com basically for my team and my team's size. So I was able to allow my team to get acquainted with the monday.com product. A lot of them were used to using Asana. A lot of them were used to me tagging them in their task, but I showed them that that tool for monday.com allowed me to go a deeper depth with them and dive into really what their assigned tasks were individually for the team. So they were able to keep track of that. Also, I was managing about four plus projects at the same time, so it was a lot easier for me to go ahead and create different tasks per project for team members. So I worked with the digital team, I worked with creative, I worked with the real estate team. So all of that was just easier to keep separate and just allow those teams to really go in and own their task and own their individual projects that they were doing. When getting set up with monday.com, it really didn't take very long because as a project manager, I am trained to use a lot of different resources and tools. I liked the layout of it a lot better, again, than a lot of the other project management tools that I've used in the past, like Asana and Jira. monday.com just had a very simple design and layout, so it was very easy for me to go ahead if I needed to add anything into projects. Like again, the file sizes were very large for our teams, because they were very large projects. So getting set up took about, I'd say a couple of weeks, but first off the first week was training the team members on using that tool. So they were really happy with the training that we provided for them for that week-long training. Then the second week was just going ahead and doing the trial run with the team to see how again, the team liked the product. They did find it a lot easier to work with again, because when you're managing four different projects and there's about 12 people per team, they like the simplicity of being able to own their task and be able to go in and make their own edits and share their files, sizes, however large, throughout the team. So it took about a couple of weeks, but the team definitely was appreciative of me implementing that tool. So the advice I would give to anyone interested in trying out monday.com, first off the pricing, depends again on what you're looking for. The product is great, so I recommend doing the trial run with your team. I know a lot of people from different companies might have smaller companies, and they're used to using that product like Asana. Our company was much smaller and we really didn't have the funds to try to venture out and try a bunch of different products, but monday.com was recommended to us, so we decided to give that a trial run. Based on the pricing, we were able to afford it. So if you're interested in using that product, do your research, find out what you're looking for specifically. You might not need as many resources as a larger company does, but it is nice to have that benefit for your team members so that they're able to just complete their task on time, keeping track of their own individual projects. They can own that. So yes, just definitely go ahead and do your research. It depends on what company, again, you are. I was healthcare, so for us, our healthcare team was a much larger size, and that product just fit with our team.
Speaker 1: Hi, my name is Jordan. I am a leasing and marketing manager. My company is over multiple states and has over 500 employees, and I give Knock a five out of five. Prior to using Knock, we used the in-system CRM with Yardi. Unfortunately, it was a little hard to navigate, and we wanted a CRM system specifically for our prospects that was completely separate and easy to navigate. Knock has been great for us and my company as it is very streamlined. It is easy to navigate, easy to train on, and we have all of our prospects in one area. Additionally, we loved the Knock support and being able to be trained through them as well. Getting started with Knock was super easy. Their onboarding team worked with our company super well. It was super streamlined, and the training was amazing for both what we got from Knock and what we were able to give to our employees internally as well. If you are considering getting Knock, I highly suggest looking through all of the features that they offer. If there is anything that you want to do in a way that you want to communicate with your prospects, there's definitely a Knock option for it. Definitely check out their frequently asked questions page, because you can do almost anything on the platform.
monday.com
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