--- title: "Compare monday.com AI Work Platform vs JIRA Service Management 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare monday.com AI Work Platform and JIRA Service Management based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/147657-227102/monday-com-vs-JIRA-Service-Management" page_type: "comparison" language: "en" --- # monday.com AI Work Platform vs JIRA Service Management Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: monday.com AI Work PlatformJIRA Service Management2/4 selected [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [## monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $9.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.5 Customer Service 4.4 Reviews Sentiment Based on [6,117 reviews](#user-reviews) Positive 5,721 Neutral 320 Negative 76 [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [778 reviews](#user-reviews) Positive 713 Neutral 50 Negative 15 ## Summary * * * Features in Professional Services Automation Software Best performer 29 / 50 Only monday.com AI Work Platform - Activity Dashboard - Billing & Invoicing - Budget Tracking 16 / 50 User satisfaction User satisfaction 4.6 User reviews[6,117](https://www.capterra.com/p/147657/monday-com/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.3 Customer support 4.4 User satisfaction 4.5 User reviews[778](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $9Per User, Per Month - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for A multitude of teams, big, small, and cross-functional, in a variety of industries worldwide. Its intuitive interface and customization capabilities makes it suitable for any project and business. Best for Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## User reviews Pros & cons LK Lokesh K. Application Developer > "The AI integrations have been a game-changer for me, specifically for summarizing complex technical documentation and generating SEO-ready marketing content, which has significantly..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7142007) SZK Samara Zuri K. Director of Project Controls and Finance > "Monday.com lacks a native functionality for tracking overhead allocation, depreciation schedules, complex billing and earned value management ." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7176777) CH Corey H. Senior Manager > "Boards, columns, automations, and views can be tailored to suit different teams and workflows, allowing us to manage everything from day‑to‑day tasks to more complex operational processes..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139801) CG Ciaran G. Operations Manager > "Additionally, certain views and reporting tools lack depth compared to more specialised project management software, making it harder to extract detailed insights without extra setup or..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7141849) ZB Zion B. Commercialization Sr. Associate > "The ability to connect board - track multiple projects in one dashboard and the portfolio solution in enterprise are all amazing additions to company project tracking and workflow..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139316) AB Andreja B. Senior Platform Engineer > "At first, I spent way too much time tweaking colors and columns instead of actually working. Plus, their "seat-package" pricing system (where you must pay for a minimum of 3, 5, or 10..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7164335) AH Amber H. CEO Owner > "As someone who builds automated operational systems for various service trades, I find the ability to customize boards for everything from high-level project management to granular lead..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7149944) ES Eden S. Brand Manager > "In Asana, you can link multiple boards (or projects) quite easily, whereas in Monday, the process feels more complicated than it needs to be. While I understand that it is possible to..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7141605) MD Megha D. Sr. Project Manager > "The platform is user-friendly, visually intuitive, and adaptable to different workflows, which makes it easy to manage multiple projects efficiently. While there are some limitations in..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140787) YS Yashraj S. Senior specialist > "Mobile App Limitations: While the mobile app is functional, it lacks the full depth of the desktop version, making complex board management difficult on the go." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139317) AW Ashley W. Property > "The customisation options are strong, allowing you to tailor boards to suit your business needs, and the integrations make it easy to connect with other tools we already use." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139794) AM Aqiral M. Project Management Solution for Growing > "Also, the pricing structure becomes expensive if you need many seats or advanced features, and some important functions (like time tracking or certain automation) are only available in..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7057168) DH Daniel H. Senior Lecturer > "monday.com provides us with superb digital work planning and organization features which enables us to lay proper plans for all operations in our institution, allowing us to keep all..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7169356) JP Jonathan P. Digital Content Specialist > "I wish the reporting can be more in depth which I need for complex business and while handling large dataset the performance gets a bit compromised." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7160359) KW Keye W. Chief of Staff > "Overall, monday.com has been a valuable tool in helping us centralize workflows and improve operational efficiency. As we continue building out structured processes and integrating it with..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7145848) LD Lochlan D. Director > "Plenty of small businesses would benefit and don't, purely because of that barrier. And there's constant noise — non-native add-ons being pushed, AI features being promoted — when I just..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7142332) LT Luciano T. Customer Management > "The platform offers a high level of customisation, allowing teams to tailor workflows to their specific needs, which enhances productivity and collaboration." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7148415) YS Yashraj S. Senior specialist > "Notification Overload: The default notification settings can be overwhelming; if not carefully managed, users can easily lose important updates in a sea of "pings."" [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139317) DH Daniel H. Senior Lecturer > "Having monday.com has made collaboration on all our institution operations become a reality and has also made it easy for us to monitor the real-time status of all operations making it..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7169356) KV Kerri V. Social Media Coordinator > "If the number of active workspace is great than the notifications gets overwhelm to handle and the large board become bit hard to navigate through the project." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7163012) PH Paul H. Creative Director > "monday.com has also been a very useful link up point for our departments and teams allowing us to have a central workstation where we can collaborate on our operations easily to ensure..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7168473) JT Jody T. Communications and Development > "We have been with Monday.com for almost three years and just over a year ago we ran into a billing and platform upgrade simultaneously, this caused a problem for us to log in and we had to..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139875) AF Andreia F. Head of Operations and Growth > "What I like most about monday.com is the integration between CRM and work management — when a deal closes, the information automatically flows from one side to the other, which saves time,..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7144053) CH Colton H. Director of Product Development > "That said, the cost feels high relative to how we use it—particularly for sales staff who primarily rely on it just to submit order forms, rather than leveraging its full capabilities." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139487) AH Amber H. CEO Owner > "The automation engine is a game-changer; it allows me to create "hands-off" workflows that ensure nothing falls through the cracks, which is vital when managing multiple business entities..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7149944) ZB Zion B. Commercialization Sr. Associate > "For example, layered automations are not a thing, which can be very limiting, and the inability to automate based on formulas and text is frustrating." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139316) Diego G. Project Manager > "For a roll-out project involving multiple locations, the ability to automate status changes and instant notifications is invaluable; it significantly reduces manual work and ensures all..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140495) LS Leigh S. Legal Services Manager > "The requirement to subscribe with a minimum number of users made it less flexible, particularly for smaller teams or more tailored use cases." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140034) JS Justin S. Digital Marketing and Content Executive > "I enjoy collaborating across Monday.com because it allows me to work in a way to work best with each stakeholder, with every user having a tailored experience and only have the relevant..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139706) AL Ashley L. HR and Systems Manager > "Workflows are of course better, but when everything we've built is in automatons we have to essentially do a complete rebuild while still trying to run a business and use the product which..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140768) RS Radha S. Legal Assistant > "Once set up, it made collaboration much easier by clearly showing ownership, deadlines, and status updates in one place. While there is a bit of a learning curve at the beginning due to..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7135547) LS Ludmila S. Manager > "Monday's per-seat pricing model gets expensive fast — especially when you want to bring in cross-functional contributors (design, sales, support) who only need occasional access." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139503) DH Daniel H. Senior Lecturer > "It provides us with great visual dashboards which allows us to monitor the status and progress of our operations in real time." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7169356) CL Chantel L. Head of PMO > "People might start using it, but without clear guidance, they often use it inconsistently or don’t use the AI features effectively. If too much is introduced at once, it can feel..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139919) Enish S. Operations > "Task management is where it really shines; assigning owners, setting deadlines, and leaving update threads directly on tasks means we've cut our email back-and-forth by a lot." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7152385) GB Giselle B. Product Manager > "Sometimes it’s not very easy to customize the columns for each subitem, which can make more detailed task breakdowns less flexible than expected." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139404) Joylyn O. Senior Content Marketing Manager > "I love the amount of customization on monday.com because I can color-code tasks, automate tasks, and organize the information in the best way for my brain." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7185752) AA Anja A. Head of Support > "I wish I could sort it by groups and have a calendar with all my tasks next to it so I can move it to the right time. But thats not a big relevant thing." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140355) TK Tim K. Assistant Professor Emeritus > "It offers a great flexibility in term of customization in workflows which fits in different team needs also the interface is my favorite which feels modern and colorful." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7167775) JR Jemma R. Admin > "The per-user cost adds up, and because of the way the plans are structured, you often end up paying for more seats or features than you actually need." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139828) Don M. Asst. Manager > "What I liked most about monday.com is its intuitive and visually appealing interface combined with powerful workflow automation, making it easy for teams to manage projects and collaborate..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7125727) JL Joe L. IT Administrator > "for example if multiple people are editing the same field it takes too long to update and the other person editing might add the same information twice." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7113635) VR Verified Reviewer Operations Manager > "Being able to see all our projects in one place with color coded statuses, timelines, and dashboards made a huge difference for our team's workflow." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7122678) DC Daphnie C. Operations Manager > "Some features (like charts or reporting) are not as straightforward as you would expect, and sometimes it takes a bit of trial and error to get things right." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139347) JPR John Paul R. Operations Support Manager > "The versatility of the boards allows us to customize our operations exactly how we need them, making it a very powerful tool for business management." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139394) CE Conor E. IT Manager > "Sometimes it becomes clear that the system has sections in Beta mode, and as a result you may notice slowing or crashing, or the AI just not working as it should." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7142069) CS Crystal S. Chief Operating Officer > "The ability to see the status of multiple tasks or projects at once is really helpful, and now they have expanded their templates and integrated AI so it is even easier and more effective..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139410) NK Nathan K. Owner > "There are so many times where I need the results of a formula column or integration with subitems and it is just not supported by monday" [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7141147) AV Alyssa V. Office Manager and Project Coordinator > "The automation features significantly reduce manual follow-up, and the platform integrates well with our daily task tracking and accountability systems." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139297) AS Abby S. Marketing Manager > "The main challenge is that linking items and automation can be a bit difficult and sometimes feels less intuitive than the rest of the platform." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140027) VR Verified Reviewer Solution Deployment Manager > "The "Battery Widget" and Gantt views are incredibly helpful for "client health" reporting as they provide an immediate, visual sense of progress that builds trust." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7144326) BK Blerta K. Language Instructor > "There have been inconsistencies in some automation behaviors and there are a few template structures that did not behave the way they were previewed to behave." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7138878) GP Gissett P. Project Manager - Admin > "Automations (like status updates, reminders, or notifications) save a lot of manual follow-up, which is useful when managing multiple jobs or vendors." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139321) VR Verified Reviewer Founder > "I think that monday.com is a platform that is behind the times, and showing that they recently cut over 20% of their staff shows that they are potentially seeing a decent amount of..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7189740) DH Daniel H. Senior Lecturer > "Having monday.com in place has also allowed us to keep all our teams and departments connected, aligned and working together towards delivering exceptional learning and institution..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7169356) VR Verified Reviewer Director marketing and communications Student Housing and Dining Srevices > "Biggest con is that their is a learning curve to learn the software and it to make it work for you there is a lot of per-conversation that needs to happen about not only how workflow is..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7134475) PC Patrick C. VP Strategy > "I've used Monday.com to help manage several marketing projects and it is a very modern looking way to track progress, store vital information, and work togehter." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7151920) RM Rachelle M. Manager > "The Monday app has several bugs and limited functionality, which hopefully is being worked on as field workers tend to use tablets." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139691) LS Ludmila S. Manager > "From auto-generating task summaries to writing update drafts and surfacing blockers, the AI integration feels purposeful rather than bolted on — which is rare in this category." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139503) AM Account M. Account manager > "Not very flexible for more complex or specific needs, and it often feels like you need to upgrade or pay more to unlock basic functionality." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140077) GT Giulia T. Marketing and communication coordinator > "I like Monday because it brings a sense of structure and fresh momentum to my week. When it comes to value for money, Monday offers a lot through its robust set of tools that help me stay..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139972) KJD Klaas Jan D. ceo > "One significant drawback is that automatic email sending through Outlook is not available when using a personal Microsoft account." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139393) VR Verified Reviewer DISTRIBUTION CENTER MANAGER > "As someone with a background in logistics management, the ability to customize boards to track complex supply chain workflows is a game-changer." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7148068) ES Emily S. Executive Assistant > "A bit overwhelming to start due to the large number of options/custom fields if you're just starting out with a CRM/project management software." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139434) LS Leigh S. Legal Services Manager > "From a client services perspective, it supported file reviews, document tracking, and identifying outstanding items seamlessly." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140034) KT Kelli T. Director of Marketing > "I do wish there was a bit more of a visual option to see how things are getting done, the build vibe view didn't work well for me." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139433) TR Tuya R. Senior Project Manager > "It’s a powerful tool for managing workflows and staying aligned, especially for cross-functional teams. While there are some limitations and cost considerations, the benefits in efficiency..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140812) VR Verified Reviewer VP Marketing > "Monday.com is a bit overwhelming with its features and almost offers too much in terms of workflow and templates." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7179405) Joylyn O. Senior Content Marketing Manager > "This platform makes it easy for me to keep track of project details, communicate with my team, and maintain visibility on project progress." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7185752) MP Mel P. Project Manager > "Updates seem to be mainly focused on AI at the moment, which can be frustrating, especially when features the community has been asking for for a long time continue to get pushed." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139885) PW Pari W. CRC > "It makes project tracking straightforward with customizable boards, timelines, and automation features that reduce manual work" [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139401) PL Pam L. Design Director > "Reporting across multiple projects that are not of the same template can get a bit complicated" [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7141882) NN Nicholas N. Quality Assurance Manager > "It simplifies task management and subsequent tracking of progress during projects plus it has some templates that needed very little alterations to use" [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7143269) MB Matt B. Founder > "Sometimes the AI offers you solutions it can't live up to, for example scraping your emails for actions." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7142507) AL Amanda L. Advancement Lead > "We’ve used it for intake processes, project tracking, and internal coordination, and it has significantly improved efficiency." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139676) BK Babs K. Administration > "I don't have many cons for monday.com, but I'm having trouble understanding the use of "Build Vibe View" and some of these newer AI integrations." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139312) SZK Samara Zuri K. Director of Project Controls and Finance > "As a Director of Project Controls and Finance managing IT Services projects, monday.com has become one of the platforms that keeps both delivery and financial oversight moving in the same..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7176777) MR Madelyn R. Systems Manager > "Limitations on # of boards for reporting, tech support not available on all levels of system. " [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139481) PM Pablo M. QA engineer > "It helped improve organization, collaboration, and visibility across the team. While some advanced features required a bit of time to learn, the overall benefits outweighed the learning..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7164150) YS Yashraj S. Senior specialist > "While the platform is powerful, the pricing structure and feature gating can be frustrating for smaller teams." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139317) Graham B. HSEQ Lead Auditor > "The easier and smoother interactions with information and data inputs once the web pages content has been built and ready for user input." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140886) MC Mathis C. Senior Software Engineer > "The user experience is not intuitive, making the learning curve steep and requiring substantial time investment." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7025915) DS Damaris S. Internal Communication Specialist > "The platform is intuitive, powerful, and helps improve order and productivity." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139339) Shushanta P. AI Team Lead > "The user interface is a little bit complicated. If you have to see tutorials to use a tool that's not appropriate" [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___6777118) VR Verified Reviewer Product Manager > "Intuitive user interface that provides the end user with a lot of information at a first glance." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7122799) LL Lee L. Owner > "Overall, it wasn’t as streamlined or intuitive as I needed day-to-day." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7046753) PF Ping F. Operations Analyst > "It allows users to have a quick easy view on the tasks." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7134530) Morgan S. co-founder > "Not as user intuitive as other programs" [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___6603607) VR Verified Reviewer Marketing Generalist > "I love the fact that you can build in dependencies and it integrates with several other softwares such as Zoom, Gmail, and Slack (to name a few)." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7083156) NK Nathan K. Owner > "There are so many times where I need the results of a formula column or integration with subitems and it is just not supported by monday" [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7141147) LR Luis R. IT manager > "Integration with other tools is also a strong advantage." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140878) BK Babs K. Administration > "I don't have many cons for monday.com, but I'm having trouble understanding the use of "Build Vibe View" and some of these newer AI integrations." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139312) VR Verified Reviewer Assoc Director AI > "Monday.com is an excellent platform that integrates well and is extensible through their solid API." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7058602) IL Ilaria L. Assistant Reservations Manager > "What is not the ideal about this platform is that everything has to be inserted manually and it was not integrating with our main booking platform." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7049452) FM Fernando M. Partner > "You can even use the software as your ERP since it allows you to have integrations with Excel, Hubspot, and other software you use." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___6050256) SG Shannon G. Chief Operating Officer > "The form feature in monday.com also is not great, but the integration with jotform makes up for this" [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___6573801) AM Angelica M. VP of Operations > "Being able to imagine a setup and have something like the app builder create it for me is such a blessing." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139636) KE Katie E. Director of Operations > "The set up is a little cumbersome." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139648) HT Hans T. Operation Manager > "I have been working for years with Monday, creating Board, creating Dashboard and nowadays it is more easy to use, specially for Project." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7142311) JL Jessica L. President > "What I like least is some times the program is very difficult to use and figure out which apps to use with it." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7084802) HP Helena P. Producer > "Very easy to use, you can adjust it to your needs and the needs of your company." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140008) SA Sami A. Client manager > "sometimes it's complicated to use." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140035) CB Cassity B. Director of Marketing > "Overall I think its a pretty easy to use system and their knowledge base is helpful to figure out how to do things." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139379) VR Verified Reviewer Marketing Generalist > "The login situation is a little tricky." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7083156) GT Giulia T. Marketing and communication coordinator > "I also appreciate how responsive and helpful the customer support is when I need it. While I’ve encountered a few minor bugs here and there, they’ve never been a major issue and usually..." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139972) AM Account M. Account manager > "Smaller clients don’t get account management, so you’re left handling onboarding and support mostly through bots." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140077) TF Tripp F. VP of Ops > "The customer service is helpful and the system is a huge time saver." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139789) VR Verified Reviewer Founder > "It wouldn't surprise me if they had a major outage once a week that left monday.com completely unusable for a good portion of the work day." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7189740) JB Jared B. Executive Director > "Was able to get personalized support when needed." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139348) ES Ernesto S. CEO > "They have an automatized customer assistance but is not always accurate or very helpful" [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139453) KH Kayla H. Chair > "Ease of use, templates, the program was easy to follow and was easy to use as well which is good cause customer support is not" [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139374) ZJ Zandile J. Project Manager > "Currently the Al credits are a bit tricky to explain to our clients, as partners." [See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139345) [View Reviews](https://www.capterra.com/p/147657/monday-com/reviews/) BT Benjamin T. IT-Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) DG Damian G. CTO > "Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7112861) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) AP Adam P. Managing consultant > "The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) BL Bruno L. Consultant > "It allows to easily create assets and manage portfolios, even for starters in the teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) SR Shilpa R. QA > "Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7026090) VR Verified Reviewer Sales Director > "Jira makes it easy for me to log insights and create tickets for my revenue operations team to act on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7152913) EW Emma W. Marketing Manager > "One challenge I’ve experienced with Jira is that, as a ticket submitter, it can be difficult to easily find and keep track of all the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) EW Emma W. Marketing Manager > "What I really like about Jira is the ability to create multiple boards for different teams, which keeps workstreams clearly organized..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) AR Arti R. Software engineer > "The interface feels cluttered at times, and customization options can be complex." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) FH Freda H. VP Sr. Manager Operations Technology > "Overall JIRA service management allows increase in production, a service orientated infrastructure emerged while the company..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) VR Verified Reviewer Talent Development Program Manager > "Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality!" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7125515) KP Katrina P. IT Analyst > "It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) Hameeda T. Technical Analyst > "Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7113498) HN Harshad N. Technical Support Expert > "Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) AR Arti R. Software engineer > "Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) ES Elias S. Marketing Coordinator > "I like how Jira Service Management streamlines project management, support tickets, prioritization, and SLA tracking in one efficient..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7005112) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) FH Freda H. VP Sr. Manager Operations Technology > "Teams created and developed workflows with out of the box capabilities provided Intergrations of apps that prove to be necessary to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) MG Mike G. Member of Technical Staff > "Sometimes moving item and assigning it to different sprint from a service request is not the most convenient." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer IT Operations > "We like the admin portal and how it ties in with other Jira products such as Trello." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7129749) JaK Jarosław K. Director of Support Services > "This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) VR Verified Reviewer Hr > "One of the best things about Jira Service Management is how organized and customizable it is." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7151026) EW Evelyn W. IT Assistant > "Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) PS Paola S. product designer > "the most awesome about JIra Service Management is the design and the clarity of section of timing and scalable map of projects" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6744026) EW Emma W. Marketing Manager > "They don’t always appear in my recent items, which makes visibility and follow-up more time-consuming than it should be." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) VR Verified Reviewer Sr People Ops > "Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members...." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041624) DM David M. Director, Human Resources > "It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6784296) JM Jessica M. Customer Service > "The automation features and customizable workflows have streamlined our processes and improved our response times significantly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6646556) HH Houcem H. CISO > "The biggest downside is that customization, while powerful, can be overly complex for non-technical users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622104) KP Katrina P. IT Analyst > "It allows for easy project management and helps to identify bugs/issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) JH Julio H. It analyst > "Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) VR Verified Reviewer Consultant > "Perhaps too many customization options break peoples back." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6888015) AM Antti M. Product Owner > "In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) NR NehA R. QA Manager > "Sometimes, Jira shows loading issues when opening attachments" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6673404) EAJ Esami Allan J. Web Developer > "My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) Swathi J. Software Developer > "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) AP Amitabh P. Technical support engineer > "Little bit complicated platform with excessive options." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) Swathi J. Software Developer > "It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) Naveen C. Senior Technical Manager > "Pricing is a bit concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6640468) JaK Jarosław K. Director of Support Services > "The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) MM Madilyn M. Senior Research Associate > "There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118182) RM Robert M. Cybersecurity Engineer > "Provide great dashboards and reports that gives data needed for decision making about service operations .Its" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) AH Aaron H. Sales and Inventory Analyst > "The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) HN Harshad N. Technical Support Expert > "Extremely costly for small organizations to buy and manage." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) AP Adam P. Managing consultant > "how well it brought structure and visibility to complex service workflows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) Sugam P. Project Manager > "It feels extremely slow because there are so many repeating, mainly identical empty fields that must be filled out repeatedly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5054864) JH Julio H. It analyst > "The customizable workflows and automation features save a lot of time and help keep everything organized." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) AP Amitabh P. Technical support engineer > "It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) FJ Frank J. Network Architect > "Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6141330) RR Richard R. IT Manager > "Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6846976) AM Alex M. IT Service Manager > "Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6441994) LN Luciano N. Senior Film Technician > "Really good and easy, ticketing is good and being able to allocate work & comments are helpful over long periods of time" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7109408) TT Terry T. IT asset manager > "The out of box feature in this module was not useful for my purposes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6082284) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) FV Filippo V. CTO > "It is very difficult to set up." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6796996) Eric T. Director, Digital Transformation > "Being able to tie KBs to the customer interface is extremely helpful." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) EW Evelyn W. IT Assistant > "But learning part is rough." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) PA Peter A. IT Asset,Configuration Manager, Service Catalog and Knowledge Manager > "I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6584366) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) YS Yuval S. IR Analyst > "The colors are boring, they can add more life to it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118822) VR Verified Reviewer Junior Software Engineer > "We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6329273) BD Bishal D. Backend Developer > "It was costly for us when we used it for the startup company." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5097214) AM Aditya M. QA Lead > "its workflow management - easy transition from one state to another .access management - restricting users from updating or..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5026412) Melissa S. Global Learning & Development Business Partner > "Some features are really too basic or even missing from the instance which means you have to customize a lot and if you are not..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3861008) Edward K. App Integrations Specialist > "The product can be configured in many different ways to support your requirements, and it's good value for small teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7004161) MT Mateusz T. marketing > "Configuration of accesses and views is a task for an experienced user. And with a possible configuration error, it may take some time..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4576227) VR Verified Reviewer QA Analyst engineer > "The flexibility, all the things you can setup for a project to be tracked here, the board management, workflows, assignments, roles..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6132288) RA Ruchir A. Cloud Support Engineer > "Searching for issues becomes challenging sometimes" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6284188) Chris B. Support Specialist > "The integration into Slack was very helpful for communication among teammates." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041344) Meera J. Senior Liferay Developer > "It's hard to manage tasks when you you have lengthy project and number of tickets & number of users are high" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4404225) MG Mike G. Member of Technical Staff > "You can easily create and assign IT service request." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer Client Lead > "Dashboard needs more timely updates as sometimes it doesn’t reflect the right amount of issues a team member is working on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4408793) AH Aaron H. Sales and Inventory Analyst > "This helps tailor incident, request, and problem management processes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) VR Verified Reviewer HelpDesk N1 > "For example, some users have reported that it can be difficult to set up and configure initially, especially for organizations with..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4782124) BD Bishal D. Backend Developer > "I love its user-friendly interface and its automation." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5097214) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) SC Serhat C. Senior Software Developer > "The interface is user friendly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6056557) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) AS Alexis S. CSR > "Also, the interface with Outlook is excellent." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4602697) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) VS Vinay S. Test engineer > "user Friendly interface," [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4621085) GM Gilberto M. Technical Product Manager > "The setup interface is clunky and unintuitive at times, for all the benefits of being a part of the Atlassian environment, it suffers..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3681639) BT Benjamin T. IT-Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) KB Kirstin B. VP Content Strategy > "I have yet to meet a system that we cannot integrate into our jira instance." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) VR Verified Reviewer Marketing Technology Manager > "The general usability of the platform is also not very intuitive with many fields to fill in that are difficult to understand." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4556880) GT Gary T. Cloud Architect > "How well it integrates with the broader Atlassian ecosystem (like Confluence and Jira Software)" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6795896) Mike S. IT Especialist > "Despite its many advantages, JIRA Service Management can be complex and difficult for new users to learn." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4793217) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) AA Andrew A. Hardware Engineer > "It didn't feel super user friendly when I first started using it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4817235) BL Bruno L. Consultant > "Jira is user-friendly and intuitive." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) MP Mario P. QA Engineer > "It’s reliable, but it could definitely be a bit more user-friendly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) VR Verified Reviewer Client Lead > "Dashboard needs more timely updates as sometimes it doesn’t reflect the right amount of issues a team member is working on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4408793) EAJ Esami Allan J. Web Developer > "Overall experience about Jira Service Management is commendable ,easy to use and manage .Offer" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) AS Abhishek S. Portfolio manager > "Sometimes it gets really difficult to contact support team in case there is any technical issue." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4417294) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) GT Gregor T. Senior Operations Executive > "We use it for a large number of issues, mostly surrounding employee payment issues and glitches." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3563315) [View Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ## User interface 4.57 (6,117) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) 4.46 (778) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features monday.com AI Work Platform Top features 29/50 - Access Controls/Permissions - Access Management - Accounting Integration - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Approval Process Control - Automated Workflows - Billable Items Tracking - Billing & Invoicing - Budget Tracking - Calendar Management - Client Portal - Collaboration Tools - Configurable Workflow - CRM - Customer Profiles - Customizable Fields - Customizable Reports - Dashboard Creation - Data Import/Export - Document Management - Document Storage - Drag & Drop - Email Management - Estimating - Expense Tracking - Forecasting - Gantt/Timeline View - Generative AI - Internationalization - Invoice Management - KPIs - Marketing - Mobile - Monitoring - Multiple Projects - Offline Access - Payments - Performance and Reliability - Performance Metrics - Portfolio Definition - Portfolio Management - Portfolio Mix - Portfolio Performance [See all features](https://www.capterra.com/p/147657/monday-com/#features) JIRA Service Management 16/50 - Access Controls/Permissions - Access Management - Accounting Integration - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Approval Process Control - Automated Workflows - Billable Items Tracking - Billing & Invoicing - Budget Tracking - Calendar Management - Client Portal - Collaboration Tools - Configurable Workflow - CRM - Customer Profiles - Customizable Fields - Customizable Reports - Dashboard Creation - Data Import/Export - Document Management - Document Storage - Drag & Drop - Email Management - Estimating - Expense Tracking - Forecasting - Gantt/Timeline View - Generative AI - Internationalization - Invoice Management - KPIs - Marketing - Mobile - Monitoring - Multiple Projects - Offline Access - Payments - Performance and Reliability - Performance Metrics - Portfolio Definition - Portfolio Management - Portfolio Mix - Portfolio Performance [See all features](https://www.capterra.com/p/227102/JIRA-Service-Management/#features) ### Recognition No recognitions have been awarded to monday.com AI Work Platform JIRA Service Management is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support monday.com AI Work Platform Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos JIRA Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details monday.com AI Work Platform - By monday.com - Located in United States - Founded in 2014 JIRA Service Management - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) vs [Clockify](https://www.capterra.com/p/169607/Clockify/)[4.76 (9,268)](https://www.capterra.com/p/169607/Clockify/reviews/) $9/month Price $4.99/month 4.5 Features 4.6 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/147657-169607/monday-com-vs-Clockify) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) vs [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,489)](https://www.capterra.com/p/19319/JIRA/reviews/) $9/month Price $7.91/month 4.5 Features 4.4 4.5 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/19319-147657/JIRA-vs-monday-com) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $20/month Price $1950/year 4.5 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174535-227102/PDQ-Deploy-vs-JIRA-Service-Management) [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.49 (13,703)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $9/month Price $10.99/month 4.5 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/147657-184581/monday-com-vs-Asana-PM) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) $20/month Price CA$8/month 4.5 Features 4.8 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172127-227102/Rippling-vs-JIRA-Service-Management) [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) vs [Trello](https://www.capterra.com/p/211559/Trello/)[4.53 (23,619)](https://www.capterra.com/p/211559/Trello/reviews/) $9/month Price $5/month 4.5 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/147657-211559/monday-com-vs-Trello) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180609-227102/Action1-RMM-vs-JIRA-Service-Management) [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) $9/month Price $10/month 4.5 Features 4.3 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-147657/Wrike-vs-monday-com) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $20/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management) [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) vs [ClickUp](https://www.capterra.com/p/158833/ClickUp/)[4.63 (4,631)](https://www.capterra.com/p/158833/ClickUp/reviews/) $9/month Price $10/month 4.5 Features 4.6 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/147657-158833/monday-com-vs-ClickUp) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) $20/month Price $10/month 4.5 Features 4.3 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-227102/Wrike-vs-JIRA-Service-Management)